ホテル ノボテルマナドゴルフリゾート&コンベンションセンター 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,374 件のレビュー

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ノボテルマナドゴルフリゾート&コンベンションセンター
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  • 無料のWi-Fi、デスク、衛星放送対応薄型TV

  • 和食ダイニング、プールサイドバー

  • 9ホールのゴルフコース、テニスコート、フィットネスセンター

  • 屋外のお子様向けプレイグラウンド、ロビーにビデオゲーム

  • さまざまな用途に利用できるイベントスペース

ホテル所在地

ノボテルマナドゴルフリゾート&コンベンションセンター

A.A Maramis Kayuwatu
Kairagi II
North Sulawesi
95254 マナド
インドネシア

ファックス: (+62)431/818899

チェックインは14h00からです

チェックアウトは12h00です

  • 飛行機で

    SAM RATULANGI 5km / 3.11 マイル - シャトルバス有料

  • 船で

    BITUNG HARBOUR 45km / 27.96 マイル

GPS:1.5016, 124.89603

ホテルサービス

チェックインはからです - チェックアウトはです

概要
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室

THE SQUARE 非契約写真

The latest Novotel all day dining concept, The Square features an interactive show kitchen with an Asian and international buffet served for breakfast, lunch and dinner. An a la carte menu is also available.

当ホテルの客室

広々としたスペースとモダンなデザイン、柔軟性の高いノボテルの客室は、お客様の真の生活空間として、あらゆるニーズに対応いたします。

ミーティングとイベント

会議室

  • 会議室の数:8

  • 最大サイズ:2,226 m²

  • 最大ご利用人数:2500 人

  • パーティの最大ご利用人数:1700 人

詳細

お客さまの口コミ
ノボテルマナドゴルフリゾート&コンベンションセンター

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.2/5

1,374 件のレビュー

トリップアドバイザーの評価 4.0/5

1,082 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Excellent

トリップアドバイザーの評価 4.0/5

Marganti Business - 30/03/2021 トリップアドバイザー認証口コミ

Need to upgrade the service attitude for all employees bcs this is an international chain's hotel. Mr Bilal Camsine, General Manager, very quick to respond and settle the issues immediately. Thank you Mr Chamsine. Appreciate for your warm Hospitality during our stay.

Dear Marganti, First and foremost thank you for choosing our hotel on your recent visit to Manado. We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again at Novotel Manado in the near future. Sincerely, Bilal Chamsine General Manager

Very Nice for Staycation

トリップアドバイザーの評価 5.0/5

syillim 30/12/2020 トリップアドバイザー認証口コミ

Me and my family spend 2 nights here for staycation, in this pandemic time sometimes you need a place just to relax and change of ambience. And novhotel manado is the perfect palce to do so. And with the allsafe guarantee, me and my family feel very pleased.

Dear syillim, First and foremost, thank you for taking the time to share your stay experience and recommend our hotel. It is always a pleasure to know that you and your family has a pleasant stay and thank you for your support to follow the health protocols during your stay with us. Thank you again and we wish to see you again soon at Novotel Manado. Sincerely, Bilal Chamsine General Manager

Could have been a nicer stay

トリップアドバイザーの評価 3.0/5

annkulthida Business - 06/05/2019 トリップアドバイザー認証口コミ

The hotel, although not that old, could have been kept in better condition. The room and bath towels were dirty. There was a fly in my room that never left during my 5 days stay. My top priority is that the room is clean but it wasn't.

Dear Ann K, First and foremost thank you for taking your valuable time to share your stay experience at Novotel Manado. We are sorry to learn that the stay was not meet with your expectations. Please rest assured that we are taking improvement action to provide better products to our guest Thank you again for your review and we hope to have other chance to welcome you again at Novotel Manado Golf resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

インドネシアで、ノボテルは、快適なホテルであったが、マナドは最低だ。

お客さまの声 0.5/5

匿名 ご友人 - 26/04/2019 確認済みレビュー すべて

①良い点、温かいお湯が大量にでて、十分満足。 ②部屋が、老朽化して、床、天井、穴をふさいでノボテルでは無い。 ③今回、フォーポイント、aryaduta とノボテルを宿泊したが、虫はいなかったが、ノボテルはアリが、 洗面、デスクにいた。気持ちわるい。 ④チェックイン後、まだ部屋を掃除していないと、言われ待たされた。今まで、ノボテルは時間が早くても対応してくれた。ただ、時間が早かったからと思われる。 ⑤ようやくカードをもらい、部屋へ入ろうとしたら、赤ランプが付き入れず、それを3回ぐらい繰り返す。他室の友人も、何度か赤ランプで、入れず、激怒してた。私は、今回、ノボテルは山なので 宿泊する気がなかったが、友人はノボテルファンで予約してので、予約しました。 ⑥掃除:トイレットペーパーがもう少ないのに、新しいものも、置いてなかった。 友人の部屋は、新しいのが1個あった。 私は、行ったことが無い町で、ノボテルがあれば、安心感、快適、あったが、今後、こんなノボテルの名を掲げたのが混じっているなら、もっと、真剣にホテル選びを考えなければならないと痛感しました。 今回、こんな最低のホテルの経験をさせて頂きありがとうございました。

Dear Guest, Thank you for taking your valuable time to share your stay experience with us. Please allow me to express my sincerest apology for the stay which not meet with your expectations. Your feedback is very valuable for us. Please rest assure we are taking immediate improvement action to provide better quality products and services Thank you again for your review and we hope to have other chance to welcome you again at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Ants in the bed

トリップアドバイザーの評価 2.0/5

PleistoceneFoundatio Couples - 05/12/2018 トリップアドバイザー認証口コミ

Nice place and I’ve stayed there twice in the past on my way scuba diving to Raja Ampat. Spent 2 hrs at 2 am killing about 50 ants on top and between the sheets. I think some kind of compensation might be in order! It certainly disrupted our sleeping arrangements.

Dear PleistoceneFoundatio, Thank you for taking your valuable time to share your stay experience. We are very sorry to learn that the stay was not meet with your expectation. I have checked this issues and rectified the problems with our pest control. I have sent you separate email as following up your review. Once again we do apologize for this matter, and we hope this will not impair your trust to our hotel and you will give us other chance to welcome you again at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

リゾート感覚

お客さまの声 3.5/5

Moriyasu 一人 - 26/10/2018 確認済みレビュー すべて

結婚式に出席の為、久しぶりに宿泊しました。眺めの良い外で食事出来るところはリゾートホテルの良いところです。なかなか市内のホテルにはないと思います。部屋は綺麗ですがシャワールームは少し古さを感じます。冷蔵庫が設置されていなかったのですがすぐに持ってきてくれました。

Dear Guest, Thank you for taking your valuable time to share your stay experience with us. We are glad to know that you had a pleasant stay experience with us We look forward to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Bad service, Bad attitude

トリップアドバイザーの評価 3.0/5

825hartonol Couples - 25/07/2018 トリップアドバイザー認証口コミ

Front office can't distinguish ACCOR MEMBERS TIER. Poor coordination from : Reception - House Keeping - Guest Relation - Bar I was not feel 'WELCOME' like Novotel's motto 'FEEL WELCOME' and this was my first experience as ACCOR MEMBERS.

Dear Hartono L, We appreciate the time to share your stay experience with us. While we are thrilled that you chose to spend your vacation at Novotel Manado Golf Resort , we are disappointed to hear that your stay was less than perfect and we failed to lived the feel welcome for you. We have taken into consideration your valued feedback on areas that would need improvement and thank you for having shared them for us We hope you will allow us an oppurtunity to provide you with better experience at some points in the future Sincerely, Sabar Sitompul Executive Assistant Manager

People Makes the Trip

トリップアドバイザーの評価 5.0/5

Lip Heng L Couples - 28/06/2018 トリップアドバイザー認証口コミ

When it comes to travel & tourism hospitality, I have always said, all things being equal, it's the people that makes the difference. Manado and Novotel Manado is no different. EAM Pak Sabar and his ultra-gracious hospitality team shines in every respect on our recent visit; and, I mean EVERY respect - total, complete, unreserved. How can such a trip not be satisfying, with everyone upholding and caring for you, 24/7. So, I would not hesitate to recommend this Novotel in Manado to anyone looking for a super-AccorPlus property and service attention. EAM Sabar Sitompul is there, with his GM Pak Jean Michel, for you.

Dear Lip Heng L, Thank you for choosing our hotel and recommend us on Tripadvisor We are glad to learn that you had a pleasant stay at our hotel. Your valuable feedback will boost the spirit of all our team to provide great services and products to our guests We look forward to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Magnificent homecoming

トリップアドバイザーの評価 5.0/5

Rocky J Solo travel - 29/05/2018 トリップアドバイザー認証口コミ

I enjoyed stay this hotel, my homecoming was a magnificent one.thanks to merry,novan,riri,grace and vita for you all efforts make my stay unforgetable. Promise to stay again and hope to meet you all the talented people in this industry.

Dear RockyJanuary17, Thank you for staying with us and recommend us in Tripadvisor We glad to learn that you have a very excellent stay with us. It's great that you found the services was excellent especially from Merry, Novan, Riri and vita. We believe this will boost our spirit to provide excellent products and services to our guest We look forward to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Why ACCOR HOTELS AND NOVOTEL WORK LIKE THIS.

トリップアドバイザーの評価 2.0/5

L-Pattanasedtakarn Business - 06/02/2018 トリップアドバイザー認証口コミ

How do you think? When you book with ACCOR HOTELS before 2 nights arrival ?my old member, And booked staying for 2 nights with extra King best. Yes, you should get the best room, best all facilities and services but infacts, I got very old room. The floors just repaired by lacqour as a picture. The door opened with many mosquito came. Oh my god, I arrived late too night and must go meeting on tomorrow, no time to changing any rooms. I could not understand why reservation and front desk did not understand in this point.If next I move to another room. I had to pack all thing to my luggage again. It should occur with ACCOR ans Novotel?​

Dear L-Pattanasedtakarn, Thank you for taking the time to share your feedback on your recent stay with us at Novotel Manado Golf Resort & Convention Center We regret to hear that the experience did not meet with your expectation Rest assured, we will address the issues that arose during your stay as to offer the better service and products possible to our future guest, of which we hope you will be one Sincerely Sabar Sitompul Executive Assistant Manager

Nice hotel to relax

トリップアドバイザーの評価 4.0/5

Frank B Solo travel - 22/12/2017 トリップアドバイザー認証口コミ

This hotel is a good place to relax a few says. The swimming pool is a plus and the hotel has a golf court. In the weekends there is some entertainment. Rooms are Nice though cleaning could improve. They have a good selection of food, but it's a bit pricy. Expect European prices for food & drinks. Within walking distance you can find shopping malls.

Dear Mr. Frank B, We would like to thank you very much for taking your time to write us your experience during your stay at the Novotel Manado Golf Resort & Convention Center. It is with delightful and pleasure to have you with us and may able to serve you with our local hospitality service, other hotel facilities and green hotel surrounding, I will share your great comments with our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again have shared your experience , and we are very pleased to welcome you back in the near future. Hospitably yours, Rudiono Assistant Front Office Manager

Week Long Stay In Manado

トリップアドバイザーの評価 4.0/5

785kellm Family - 30/11/2017 トリップアドバイザー認証口コミ

Probably my 20th stay in Manado, with most of the stays in Novotel. Overall this Novotel is still the best option for staying in Manado compared to other hotels. Still excellent service, super friendly and helpful staff, comfortable rooms and facilities. An increasing number of restaurant, café, movie and shopping centre options in this part of town meaning no need to have to endure the traffic to the downtown boulevard area. Only downside is the breakfast quality is slipping a little.

Dear Mr Monro Kell, We would like to thank you very much for taking your time to write us your experience during your stay at the Novotel Manado Golf Resort & Convention Center. It is with delightful and pleasure to have you with us and may able to serve you with our local hospitality service, other hotel facilities and green hotel surrounding, I will share your great comments with our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again have shared your experience , and we are very pleased to welcome you back in the near future. Hospitably yours, Rudiono Assistant Front Office Manager

Dirtiest Accor Hotel Ever

トリップアドバイザーの評価 2.0/5

paulsC421LN Family - 27/10/2017 トリップアドバイザー認証口コミ

Never stayed at an Accor Hotel which had such dirty rooms and disgusting bathrooms. The curtains were falling down, the windows were dirty the general impression was one of decay. Even the A/C was faulty with only 2 settings: on and off

Dear Valuable Guest, Thank you for taking the time to write us about your experience at the Novotel Manado Golf Resort & Convention Center. We are sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; However your feedback is very valuable to us we have noted your constructive comment regarding hotel maintenance and hotel services also have addressed to departement concern, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you have shared your concern and it is our hope that you will give us the opportunity to serve you better. Hospitably Yours, Rudiono Assistant Front Office Manager

great price and a nice hotel

トリップアドバイザーの評価 4.0/5

scubamikeb Solo travel - 22/10/2017 トリップアドバイザー認証口コミ

The service is excellent. The rooms are well equipped and comfortable. The price was excellent. The food was good and well priced. One of the food items had to go back and there was no problem with that and in fact they gave me free fruit for their having over cooked the item.

Dear Valuable Guest, We would like to thank you very much for taking your time to write us your experience during your stay at the Novotel Manado Golf Resort & Convention Center. It is with delightful and pleasure to have you with us and may able to serve you with our local hospitality service, other hotel facilities and green hotel surrounding, I will share your great comments with our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again have shared your experience , and we are very pleased to welcome you back in the near future. Hospitably yours, Irham Tanry Latanro Executive Assistant Manager

Could do better

トリップアドバイザーの評価 3.0/5

mitchfrance Couples - 04/09/2017 トリップアドバイザー認証口コミ

The Novotel is practical as it's near the airport...so great for late arrivals and early departures. But that's about it...the hotel is tired...and really needs to be refurbished...Moreover very loud music at 8am in the outside restaurant area ( I actually asked someone to lower the sound)...as I couldn't hear my partner who was sitting opposite...On the upside...Great room service late in the evening...Downside....not a good representation of the quality and welcome I have come to expect from the Accor Group.

Dear mitchfrance, Thank you for taking the time to write us your review about your experience at the Novotel Manado Golf Resort & Convention Center. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. we strive to provide a superior service experience for every customers however your positive feedback is very valuable for us. we have noted your constructive comment especially regarding the refurbishment as we are on progress on it, We appreciate you have shared your concerns, and we are pleased to welcome you back for your next visit Best Regards, Management

Very nice hotel with friendly staff

トリップアドバイザーの評価 4.0/5

Kristof v Family - 24/05/2017 トリップアドバイザー認証口コミ

Very nice and clean hotel with a superb service. All staff was very helpfull, Excellent breakfast with a great choice. Very close to the airport and with a taxi you are in short time in the city. A special thank to Elvi and Elizabeth to make the hotel as a second home.

Dear Valued Guest, Thank you for your time to write a review for Novotel Manado. We are delighted to hear that our services meet your expectation. We will deliver your very nice comment to our staff. And for sure, all the team really appreciate this review and will be very happy to welcoming you again in the near future. Best regards, Christy Kaunang GM Secretary

room service

トリップアドバイザーの評価 3.0/5

Jane A Couples - 03/01/2017 トリップアドバイザー認証口コミ

After a flight and slow check in we asked for some ice to the room. I asked again two more times and finally after one hour the ice arrived at midnight. we were ready for bed and an early rise so it was a waste of time

Dear Jane A, Thank you very much for taking a time to write a review on us. Please do accept our apologize for your experience with the room service during your stay here. We have delivered this matter to the department concern. We will keep improving our services to ensure our guest satisfaction. We will be very happy should you could come and stay with us again, and we'll make sure to give you our best services. Warmest regards, Christy Kaunang GM Secretary

I don't understand why Novotel ruins its brand with such a bad hotel

トリップアドバイザーの評価 2.0/5

gregors76 Business - 05/12/2016 トリップアドバイザー認証口コミ

Stayed at this hotel the second time (first time beginning of 2015). It was bad back then and it still is quite bad now. Not sure why Accor allows this hotel to be part of the group. Only stayed there the second time because many other hotels were booked out and it's close to the airport. Rooms not cleaned properly, mould wide spread, facilities (pool, gym etc.) in poor state, service bad (even for Manado terms), breakfast poor, rooms have very thin walls and it's very noisy often also in the middle of the night

Dear Mr. Gregors, Greetings from the Novotel Manado Golf Resort and Convention Center. we thank you very much for taking the time to write us your constructive comments during your stay with us. It is with dismay to learn from your comments that our staff was not really pay attention to details in cleaning your room, The incident which you have highlighted, are most definitely not our usual standards, But rest assured these are most definitely isolated and are not a true reflection of our usually high standards. At Novotel Manado,we do strive to ensure that we meet our guest’s expectations in all areas. However, this is not possible without your constructive feedback, which will assist us in creating total satisfaction for all our guests. Once again, thank you very much for your constructive comments. We hope that these experiences have not marred your view of Novotel Manado and hopefully; we can welcome you back to serve you better in the very near future. Hospitably yours, Irham Tanry Latanro Executive Assistant Manager

Excellent stay at Manado Novotel

トリップアドバイザーの評価 4.0/5

785kellm Family - 19/03/2016 トリップアドバイザー認証口コミ

This was probably my 15th stay at the Novotel in Manado. Can always expect the same high level of service and staff always friendly and willing to help. The condition of the facility remains well maintained. It's good to see that the wifi coverage in the rooms have improved.

Dear Valued Guest, Thank you for your time to write us a review We really appreciate your Trust on us and we are so glad the we have been able to provide you the service you always deserve. And Yes, we have improved our Wifi quality to make sure everything is excellent for our guests' experience. We hope to have an opportunity to welcome you again, exhibiting the quality and service for which Novotel is noted. Warmest Regards, Sharon Sumanti. Executive Secretary

Great big comfortable rooms

トリップアドバイザーの評価 4.0/5

Matthew A Business - 22/11/2015 トリップアドバイザー認証口コミ

Stayed 2 nights for business purposes. Unfortunately did not play golf. Rooms were comfortable and the air-con worked well albeit I turned it off as it had a similar hum to an idling tractor. Lovely big bathroom with a large shower and free-standing bath.

Dear Matthew, Thank you for your kind review, very glad to know that you enjoyed your stay, guest satisfaction is our best reward. Again, thank you very much. All of the team is waiting for your next visit, hopefully next time you will be able to play golf in our nice golf course. All the best and hope to see you again soon. Warmest Regards, Sharon Sumanti.

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