Novotel Brisbane Airport 4.5 stars

Customer review rating (ALL Rating) 4.5/5 81 reviews

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Description

Hotel extras

  • Day stay rates available - please contact hotel directly

  • 20-minute drive to Brisbane city

  • 5 minutes' walk to DFO shopping centre

  • 14-minute drive to the Brisbane Entertainment Centre

  • Domestic and international terminal shuttle

Our accommodation(s)

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Hotel location

Novotel Brisbane Airport

6-8 The Circuit, Brisbane Airport, Queensland
4008 BRISBANE
Australia

GPS:-27.414713, 153.082886

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CATALINA RESTAURANT

Boasting contemporary interiors and a relaxed atmosphere, Catalina serves a delicious breakfast, with a modern Australian a la carte menu offered at lunch and dinner. Coffee and cake is available throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  81 reviews

TripAdvisor Rating  4.0/5  2,542 reviews

The Hotel Failed to provide Tax Invoice.

TripAdvisor rating 1.0/5

Shamsul A TripAdvisor review

The Hotel did not give the Tax Invoice, which is illegal in Australia. On demanding they said they will email and took my email and Phone Number, it has been three days, still no Invoice. I tried to call their publish number, but number is not working. I might endup reporting the Hotel to Authorities, as Business must produce and give the Tax Invoice to customers.

Dear Shamsul Arefin, I am disappointed to read of your recent experience. On the day of your departure we had a systems and phone outage, which meant that we were unable to provide you with a tax invoice upon departure. This was communicated to you by our team on departure. This outage lasted several days and therefore, when you called us your call could not be connected. We were unable to send you your invoice until the system was operational again. I understand your frustration and you are within your rights to report us for this challenge that you have encountered. However, this situation was out of the hotels control and I have since sent you your invoice at 12:50pm on the 22nd of February. In the event that you have not received this email, please feel free to contact me directly h9559-sm2@accor.com. Thank you for your feedback and I apologise for the impact that this outage had on your overall experience with us. Kind regards, Shannon Chandler Business Development Executive

Great hotel, amazing service, awesome restaurant

TripAdvisor rating 5.0/5

cecimartinez2022 Business - TripAdvisor review

The hotel is very nice, clean and located very conveniently close to the airport. The restaurant in the hotel is truly amazing. Excellent service, they go beyond expectation in how kind they are. Renee Chef prepared an amazing lunch even when they were between schedules (breakfast to lunch). Really excellent service

Dear cecimartinez2022, Greetings from the Novotel Brisbane Airport. I truly appreciate the time you have taken to provide us with this wonderful review. It is a pleasure to read of your experience and to see how our team went above and beyond to create a memorable experience for you. I look forward to sharing your feedback with Renee and the team, as I know that they will greatly appreciate your feedback. Thank you again for your review and we look forward to the next opportunity to welcome you. Kind regards, Brett Hutson General Manager

Pre cruise stay

TripAdvisor rating 5.0/5

584cassandral Families - TripAdvisor review

What a fabulous stay at Novotel Brisbane Airport. Upgraded to top floor due to my Accor Platinum status . Included breakfast was one of the best I’ve had . Everything was hot and fresh even at 10 am. Room was very clean and I think new carpet . Bed super comfy. Absolutely outstanding staff from Reception to Food and Beverage. The lady at the front desk in the Catalina restaurant for breakfast was incredibly friendly and helpful . DFO with good range of shops over the road - perfect for that last minute travel necessity. Pool undergoing refurbishment so we didn’t use but that will be a wonderful space when it reopens. Only $60 for a maxi taxi for 7 to Brisbane international cruise terminal. I will definitely be returning . Thanks so much to everyone .

Dear 584cassandral, Greetings from the Novotel Brisbane Airport. Thank you for taking the time to provide us with a wonderful review of your recent stay with us. As an Accor Platinum member, we understand how valuable your feedback is through your knowledge of our hotels and expectations of your stay. I am pleased to read of so many desirable aspects of your stay, from your breakfast in Catalina Restaurant and comfortable room, to our location proximity to the DFO and Brisbane Cruise Terminal. I greatly look forward to sharing your experience with the team as I know that they will greatly appreciate hearing about your time with us. Thank you again for you review and we look forward to the opportunity to welcome you back in the near future. Kind regards, Brett Hutson General Manager

Novotel Airport Hotel Brisbane. Great Hotel for Transit/Layover, short and Long stay for business and Personal Travels.

TripAdvisor rating 5.0/5

Steven L TripAdvisor review

I loved the Location. close to Airport and 15Monutes Drive to the Main Brisbane City. They where shops next street which i was able to go shop. Breakfast was great. Room Service exceptional. Clean ,Neat and cool. Air conditioning . Stuff friendliness was great.

Dear stevenIS2765MH, Greetings from the Novotel Brisbane Airport. I greatly appreciate the time you have taken to provide us with this amazing 5 star review. I am delighted to know that our location was suitable for your needs and that the services provided were up to your expections. At Novotel Brisbane Airport we strive to provide our guests with outstanding customer service, therefore it truly pleases me to know our team was able to deliver a great experience. I look forward to sharing your feedback with our team and we greatly look forward to the opportunity to welcome you back in the near future. Kind regards, Glenn Thomas Director of Operations

Excellent could not fault anything

TripAdvisor rating 5.0/5

Michelle B TripAdvisor review

The staff a very friendly and helpful,the room was excellent and the restaurant food was delicious we will be back for our next overseas trip,well done Novotel Brisbane Airport.What more can I say the restaurant was particularly good especially the staff who were prepared to stop and have a conversation with us,you don't get that everywhere,the food was perfect and service was very prompt so impressed

Dear A1693ZNmichelleb, Greetings from the Novotel Brisbane Airport. I greatly appreciate the time you have taken to provide us with this wonderful 5 star review. With our proximity to Brisbane Airport, we strive to provide a great overall service to our guests. I am delighted to know that our staff was able to provide you with outstanding customer service and that your experience at Catalina Restaurant & Bar was exceptional leaving you impressed. I look forward to sharing your feedback with our team and we greatly look forward to the opportunity to welcome you back in the near future. Kind regards, Glenn Thomas Director of Operations

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Other web-users rate our hotel

  • 807 reviews 9.1/10 Location
  • 640 reviews 7.3/10 Room
  • 732 reviews 8.4/10 Service
  • 9 reviews 4.8/10 WiFi
  • 297 reviews 6.8/10 Food
  • 256 reviews 8.1/10 Cleanliness
  • 197 reviews 4.1/10 Value
  • 169 reviews 1/10 Pool

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