Novotel Brisbane Airport 4.5 stars

Customer review rating (ALL Rating) 4.6/5 225 reviews

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6-8 The Circuit, Brisbane Airport, Queensland, 4008 BRISBANE, Australia

Description

Hotel extras

  • Day stay rates available - please contact hotel directly

  • 20-minute drive to Brisbane city

  • 5 minutes' walk to DFO shopping centre

  • 14-minute drive to the Brisbane Entertainment Centre

  • Domestic and international terminal shuttle

Our accommodation(s)

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Hotel location

Novotel Brisbane Airport

6-8 The Circuit, Brisbane Airport, Queensland
4008 BRISBANE
Australia

GPS:-27.414713, 153.082886

Telephone
Fax +61 7 3175 3199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CATALINA RESTAURANT

Boasting contemporary interiors and a relaxed atmosphere, Catalina serves a delicious breakfast, with a modern Australian a la carte menu offered at lunch and dinner. Coffee and cake is available throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  225 reviews

TripAdvisor Rating  4.1/5  2,641 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Nadia C. Couples - Confirmed reviews ALL

Nous avons pris le tarif DAY USE de 9h00 à 17h00. Excellente pause avant notre vol soir

Dear Nadia, It has been an absolute pleasure serving you during your short stay at Novotel Brisbane Airport! Thank you dearly for this wonderful feedback. We are so pleased that you were able to enjoy a lovely break at our hotel before your evening flight! We wish you a safe onward journey and we look forward to your next stay with us! Sincerely, Novotel Brisbane Airport

Customer review rating 4.5/5

Lynette D. Couples - Confirmed reviews ALL

A comfortable hotel - convenient to terminal if you have an early flight next morning - nice to sit back and have a lovely meal in the restaurant - nice size rooms and very friendly staff

Dear Lynette, I would like to thank you for choosing to stay at Novotel Brisbane Airport before your early mornings travels! It's wonderful to hear that the convenience of our location was so well suited for your journey, and that you were able to have a relaxing and enjoyable meal with ease. It's our aim and pleasure to receive fantastic feedback such as yours. Every guest deserves a quality experience, service and comfort. We really hope we have the blessing of welcoming you back for another convenient and cozy stay! Sincerely, Novotel Brisbane Airport

Customer review rating 5.0/5

Geoffrey K. Solo - Confirmed reviews ALL

Bed - see above. Excellent breakfast. Staff very helpful with late checkout when my pickup was delayed.

Dear Geoffrey, Thank you so much for your wonderful review of Novotel Brisbane Airport! It is always our goal to contribute our best quality service in all aspects. We are so thrilled that you found pleasure in a comfortable rest and great breakfast, as we strive to hit these targets at all times! I have passed on your feedback to our reception team and we will do our very best to provide the same or better experience each visit. We are excited to have you join us again, hopefully in the near future! Sincerely, Novotel Brisbane Airport

Only if you like sleeping in a sauna

TripAdvisor rating 2.0/5

Joanne G TripAdvisor review

Getting there from the airport is a hassle to begin with. Taxis are not interested in such a short fare as it is only a couple of kilometres away so you are left to beg a taxi driver or try to a get an Uber or pay a fortune for a private transfer. Are there were 4 of us with luggage, we needed a big vehicle or two vehicles and it was late at night. This hotel advertises they have a shuttle service but in actual fact it only provides a shuttle to the airport in the very early hours of the morning, no other times does it operate and there is no shuttle service at all at any time from the airport to the hotel. A major hotel in an airport locale should at least offer an airport shuttle! We had booked two of the Premier King rooms and by the time we got to hotel around 11pm we were exhausted. We noticed immediately how very hot and humid it was inside the hotel though, like the reception and public areas are not open air and airconditioned at all, it was stifling and we were all sweating profusely waiting for our room keys. Reception assigned two rooms side by side on level 5 however on entering one of the rooms, we noticed it was unbearably hot, there was no working aircon at all, we could not get the rooms electronic air-conditioning selector panel to work. We gave my elderly parents the room with working aircon and my Husband and I went back down to reception to get assistance. We waited down there while they went and checked the room, reset the air-conditioning switch in the main control room etc, nothing worked. We were then told they had no other premier king rooms and could only downgrade us to their last remaining room, a standard room on level 2 but as an apology they would include breakfast for 2 adult family members that were coming to meet us the next morning. Fine, we were absolutely exhausted and we had an early start ahead of us, just wanted some sleep. Get to the new room, the air-conditioning was set to 22 degrees, too hot for sleep so we tried to lower the temperature. The control panel allowed us to select 18 degrees but then would jump straight back up to 22 degrees where it stayed firmly set no matter how many times we tried to lower it, even after waiting 30 mins to see if it would gradually get cooler. I called reception and a lovely man came to our room to confirm that yes, it was not working, he could not get it fixed and our room could not be made cooler. Off he went to "reset" the main switch for this room as well, just in case. My Husband then got a phone call from the night manager saying the reset didn't work and we would just have to put up with it as there were no other rooms. I called back to argue that no, we should not have to just put up with it! We paid nearly $500 for a room category we were not provided and then given a downgraded room which was not acceptable as it also lacked working air-conditioning. The night manager argued that outside heat and humidity has an affect on the air conditioners, making them not work properly but that we had already been compensated with two complimentary buffet breakfasts. I argued the breakfast offer we had been given was because they were unable to deliver the premier room category we booked and paid for due to their broken aircon and because they downgraded us into a basic 2nd room without working air-conditioning either and surely there was justification for further compensation, a refund perhaps as it was now nearly 1am and the issue was not resolved! The night manager spoke to me like I was being unreasonable, no further compensation offer would be entertained, but added she would bring us a pedestal fan. After a god awful night on a cheap and nasty bouncy mattress in a hot room, the next morning, 2 of locally based family members came to meet us for breakfast before we all headed off on our family holiday together. The buffet breakfast the Novotel put out was appalling. Scrambled eggs and bacon trays were empty, had to go searching for staff to ask for these to be tended to. The service area was grotty with no one checking on the food levels or cleanliness the whole time unless guests hunted staff down. The few hot food items that were there were lukewarm and the cold items barely cold. This just topped off a crap stay in the worst way. We paid nearly $500 for the one night. We got 4.5 hours of miserable of sleep and a crap breakfast. The weather affecting your not fit for purpose air-conditioning system is a YOU problem Novotel Brisbane airport and it is appalling that you shifted the issue to be the problem of your paying guests instead.

Dear Joanne, Thank you for taking the time to share your recent experience at Novotel Brisbane Airport. I was very sorry to read your review, and on behalf of our entire team, I sincerely apologise for the discomfort, inconvenience, and frustration you and your family endured during your stay. What you described does not reflect the level of service or comfort we strive to provide. I fully understand how important a smooth arrival and a restful night are, especially when travelling with family and arriving late in the evening. The challenges you encountered with room temperature, air-conditioning functionality, and the shuttle service are deeply regrettable. I also acknowledge your valid concerns around the breakfast service and food quality. It is particularly disappointing to know that the issue with your Premier King room air-conditioning was not resolved in a timely or effective manner, and that the communication from our team fell short of your expectations. While we did attempt to offer an alternative room and additional breakfast as a gesture, I understand that this did not compensate adequately for the room downgrade or the discomfort experienced. I agree—we should have done more in the moment to make this right. I take you feedback very seriously, and I have had discussions directly with my leadership and engineering teams. We are already reviewing our procedures for room inspections, air-conditioning maintenance, and guest recovery. Additionally, we will be re-evaluating our guest transport messaging to ensure it accurately reflects availability and limitations of the service. We truly regret the impact this experience had on your holiday. Thank you again for bringing this to our attention. We value your feedback—it’s how we learn and improve—and I hope we’ll have the chance to welcome you back under better circumstances in the future. Warm regards, Brett Hutson General Manager

Excellent service

TripAdvisor rating 5.0/5

Anne G TripAdvisor review

Tersia at customer service was a delight to engage with . Made our stay very enjoyable. She interacted with us very well . Nothing was too much trouble . We will stay again next time we travel. The rooms are very quite clean and presentable. All good .

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Other web-users rate our hotel

  • 1,306 reviews 9.2/10 Location
  • 1,003 reviews 7.6/10 Room
  • 1,122 reviews 8.3/10 Service
  • 25 reviews 3/10 WiFi
  • 509 reviews 6.5/10 Food
  • 441 reviews 8.4/10 Cleanliness
  • 337 reviews 4.5/10 Value
  • 226 reviews 7/10 Breakfast

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