Novotel Paris Coeur d'Orly Airport

I came to stay with my husband & 5 children. When we arrived we sat down for lunch. I wanted a burger but the girl serving us (short brown hair) wouldn't serve it to me because they only sell them for kids, I offered to pay adult price but she told me no. Fair enough, restaurants have rules. I then asked her how we get to the city of Paris as there was a train nearby. She said people who come to this hotel don't go to paris and the best way was taxi (found this to be completely wrong when I went to the airport the next day which is 5mins away and seen the train and the timetable). I ended up having to get a large taxi for the 7 of us into Paris and back which set me back €107. Lunch was nice. We left the girl a €15 tip or thereabouts. The next morning on the way to breakfast we realised the breakfast stopped at 9.30 and it was 9.27,honest mistake as iv ever been in a hotel that had breakfast stopped so early (this was Friday), weekends it's 10.30. The man on the desk mentioned to us it was finishing soon as we rushed by. When we got there the same girl from the day before tried to stop us and told us breakfast was finished as it was 9.30. I told her it was 9.27 and she let us by reluctantly and said we had 3 minutes. My 5 kids are ages 5-10. We had paid for 2 rooms and breakfast and I felt this was very petty and awful that she wanted to leave the kids hungry. It was very uncomfortable at breakfast, we were not given napkins, cutlery and some other girl cleaning up must have felt sorry for us because when the girl had gone she came over and asked us would we like tea or coffee which was very nice. Id like to add there was 2 other tables still eating too and getting food. We had planned to have lunch again before we left for our flight but after the way that girl went on we couldn't face her again so we left. I spend over €360 for us to stay there and it was a disgrace the way she went on. I rarely leave reviews. I thought the hotel was nice. They had a games area for the kids which mine really enjoyed. I stayed in a novotel in Edinburgh in July and looked for one again after having a lovely stay there. I hope you teach this girl how to treat people correctly. Yes I was wrong about the breakfast times but there are times were a bit of kindness is needed. It won't stop me going to Novotel hotels but I will look for somewere else if in Paris Orly again

Very clean and nice hotel, delicious and perfectly cooked food, and most importantly - very friendly and positive staff! I highly recommend to everyone!!

Stayed in this hotel for one night on business. Arrived via taxi but nobody lifted the barrier so the taxi had to reverse out, difficult as dark and rainy. The reason being that the two receptionists were busy taking photos of each other. Another friendly and helpful member of staff checked me in. The rooms were very modern, clean, comfortable and well maintained, but there was no bathroom, the sink was in the room and the toilet and shower opened into the room, this may not be to everyones taste. The public areas were clean and modern but not entirely practical, designed more fot look than convenience or comfort. Breakfast was very expensive. The fruit juices and a few other items had ran out and were not restocked. I like my bacon slightly crispy but here it was cremated. The hotel was OK but for what it was way too expensive and needed a bit more c focus from some staff.

Perfect

I had an overnight between 2 flights at this hotel. Slept very well, good soundproofing in rooms. Bed comfortable, room clean. Very nice bar / lounge area. The only thing I would say is that breakfast is on the pricey side, at 20 euro per person. Staff all very friendly and professional.