Novotel Suites Den Haag City Centre Hotel 4 stars

For some reason, the booking from my workplace did not go ahead and so my booking could not be found. There was another room available so i asked if i could have that room at the normal discount rate of my company. The lady could see some of my colleagues and the rate they were paying but refused to book my room at that same discounted rate which i found very disappointing. The men behind the reception was a lot more friendly

We arrived at 12:15 noon but were told that we could not check in before 2 p.m. We stored the luggage and came back 3 p.m. but were told again that our assigned room was not ready. After our insistence we were give room 212 which we had stayed in last April. The room was nice and clean. However the sink of the main bathroom got clogged on the 1st night which was fixed the following day. The hotel staff as usual were pleasant and helpful.

Good: comfortable room, friendly and cooperative staff Needs improvement: AC needs readjustment every entry (goes back to some default), for some reason the link suggesting early check-in led to a page in Russian with prices in Rubals(!!!)

Nice touch to offer free coffee and fruit in the reception room. Staff is cheerful, energetic and helpful. Overall a wonderful experience.

perfect.

Nice and clean rooms

The room was comfortable and warm. Unfortunately I felt unwell (with a chest infection) while staying at your hotel and would liked to have seen a doctor, which I would have been happy to pay for. When I asked about a doctor-on-call at reception, I was met with blank expressions and the receptionist did exactly the same Google search that I had just done. This is something basic that a hotel of that standard should provide. As a business traveller, I was working all day, do not have my own doctor in The Hague, and it was not so urgent that I needed to go to the hospital. I was very disappointed that you did not have this service. I also had some concerns about security: after a man without a hotel key followed me into the lift outside the hotel (because he thought he needed a key for that lift). I recognised him as the same man who two nights earlier tried to follow me through the second door between reception and the guest rooms. A very minor point: the free bottle of mineral water in my room had already been opened.

It was my second time at Novotel, and again a very nice experience. Hotel rooms are spacious and very clean. Staff very attentive

I stayed with my family. We all enjoyed the living room. The staff was very attentive

Upon check-in there was no recognition of my Gold status. The room was very cold and turning the thermostat all the way up to 28 made no diffeence.

This is our first visit to this hotel since we have the Accor hotels member card. Our experience with other Accor hotel was satisfied but not this one. The receptionist was maybe a part time worker that she must asking many time to the "senior officer" and the senior speak to us with no respect, just like we are not fit to stay at the 'SUITE' hotel.

Nice place, very good location. Clean room, prepared for my needs. Very nice environment in the reception.

Good

Novotel Suites has modern and well equipped rooms, with a nice bed and sofá, and modern bathroom facilities. The rooms have AC which is a plus in summer. There is a kitchenette with microwave and a fridge. The only downside of the room is that there is no desk, so it makes it less suitable for longer business trips. Only downside of hotel is that there is no food apart from Pizza and Sándwiches for lunch or dinner, no room Service either.

Great location, well thought out amenities, and within my corporate guidelines for hotel budget. Perfect place to stay for business.