ibis Bogota Museo

I have mixed feelings about our stay, and customer service left to be desired. With this being said there are various positive attributes to the hotel likes it’s location and comfortable beds. They were venues like a pharmacy; stores, restaurants, and fast food nearby. They were very good, affordable, and accessible. Additionally, the housekeeping, restaurant staff and service were good but NOT the reception/front desk. Our reservation was confirmed to include breakfast. However, the hotel would not honor this despite paperwork and taking to booking.com (a two hour call). The rate that we were charged for breakfast was also different from the rate in the paperwork we had. The first face you see upon checking in is your introduction to a new country and it’s people, it should, in my opinion, be a pleasant one. Especially after being exhausted due to many hours of traveling. The front desk staff was young and again, in my opinion, inexperienced and detached/uninterested in interacting with customers—I think that they can use additional training. Valentina was our first encounter and she was unempathetic, if not unpleasant. She didn’t seem interested in helping us solve the issue and was texting during our interactions. When we called from upstairs, we couldn’t reach her (reception) , and had to go downstairs in person. Our safe was not working the whole time we were there. We informed the front desk and they never fixed it (we were there 4 days). In sum, overall the hotel was not bad, it was centrally located and I would consider returning, but with reservation/hesitation!

Impersonal service and barely have what you need. You enter and leave the hotel without receiving a response to the greeting from the workers. The hotel doesn't have a fridge. In the bathroom they do not offer the minimum necessary towels. Rooms are small and a bit dark

I always stay at this hotel when I'm in Bogota bees of the proximity to everything I need to be near. All the rooms also come with an amazing view. The staff is friendly and helpful. I highly recommend this hotel.

ibis has always met my expectation. It's in a very safe location with lots to see and do. The ibis in Cali is my favorite next up Bogota then Cartagena. I with the rooms could be a little warmer if not then at least a heating element for those cold nights!

Staff was very friendly, room was small but enough for a couple of days. Breakfast was full of people but we didn't have any problem finding seats. I recommend to coordinate airport pickup directly with the hotel. I took it in the airport and it cost 70.000 COP but in the hotel was 30.000 COP