Mercure George Hotel Reading 4 stars

I was moved from Ibis Styles and 'upgraded' On arrival overwhelming asian food smell that was nauseous On entering room, the window had been left open and it was cold and took some time to heat up One of the roller blinds was broken making the room darker Wifi did not connect Rip off £5 charge to have a basic breakfast in the room Mould on ceiling above wardrobe Dirty bathroom floor and stain in bath No welcome drink

The hotel and service was of an acceptable standard

Room and public areas were clean and tidy but the state of the bathroom was not good - mould on the grout and silicone sealant and significant rust on the safety rail for the bath. Breakfast area could have been slightly larger as hard to find a seat at times.

regularly stay at the Mercure George on Business. Staff are friendly and welcoming, courteous and helpful. Being Reading's oldest building (15??) it has it's quirks (slightly wonky floors, odd corners), that adds to it's charm.

Lovely hotel but room was in a very noisy location in the building

Our reservation was moved from the nearby IBIS to this hotel because you said your occupancy was low. That’s fine as long as you provide same service and are thankful to the customers for accepting your unilateral decision without consulting us first. In IBIS, Breakfast is from 6.30 in George Mercury, 8 AM. This meant my wife could not had breakfast as she had an early shift at work. The receptionist said she could not even get a picnic offering as no staff was going to show up early on the 1st of January. Still we were charged full price. On the morning I went down to a rather unclean breakfast room, only to be told by the staff that if I wanted any eggs or anything cooked I needed to pay her 6.95 as I was coming from IBIS. Sorry?? I am making you a favour so you can Close a hotel and I have to pay extra to get breakfast much later than expected ? That is poor customer service. Very disappointed!

A friendly welcome, helpful service throughout and a comfortable room. Thank you.

Everyone was very welcoming and helpful, the hotel was lovely.

Good location, served the purpose of a brief stay but the room was very cold

Spent very little time in the hotel - just used it for overnight accommodation and breakfast. It did what was needed. Bathroom (room 307) desperately in need of a good clean: black mould on the shower hose and around the taps; waste bin top broken. I did not choose this hotel - I was 'bumped' from the Ibis Styles round the corner due to low occupancy there.

I am usually upgraded and given a drinks voucher for a welcome drink. Just lately I have had to remind staff about the drink voucher and I was not upgraded. I understand this is not always possible but it was disappointing as I am a regular guest and I have always rated the hotel so highly

Overal Good, some mould in bathroom, Television did not work but nice quiet room

I had stayed more than 50 days in the hotel and felt really great with all the experiences. Felt like my home and the staff members are good ,really helpful and friendly . DIckens Bar experience was awesome. Bhel puri food was really nice. COMPLAINTS : - --> ********You guys should do some alternatives to build "GUEST LIFT ". I was literally helped two old people twice to carry their luggage.Foreigners will carry 2 * 23 kg luggage. Building lift is not possible means , arrange at least luggage lifts . --> Please take care of the Fire alarm , three times it rang but without any valid incident.

The room was poor quality, the hotel was very noisy, the breakfast was poor, staff rude

Room location good, very noisy all night, bottles being emptied in the early hours, very noisy all night, water constantly flushing somewhere above. Breakfast not hot, even the dishes on the hot plate were Luke warm. Poached eggs on toast, toast dry no butter, white of eggs not cooked properly.