Mercure George Hotel Reading 4 stars

TripAdvisor rating 3.0/5 716 reviews
Mercure George Hotel Reading
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Room 1

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Hotel extras

  • The oldest known building in Reading, dating back to 1423

  • Located just 20 minutes away from Heathrow Airport

  • Landmarks include the Madjeski Stadium and Reading Abbey

  • Within a five-minute walk of Reading Railway Station

  • On-site Prezzo restaurant serving quality Italian food

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)Paying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)

Hotel location

Mercure George Hotel Reading

10 - 12 King Street
Berkshire
RG1 2HE
reading
united kingdom

Tel: +441189573445

Fax: (+44)118/9508614

Contact email

Check-in from 15h00

Check out up to 11h00

  • READING BUSSES :   READING STATION

  • By plane

    LONDON GATWICK At 88km / 54.69 miles

  • By plane

    LONDON HEATHROW At 40km / 24.86 miles

  • By plane

    LONDON LUTON At 96.5km / 59.97 miles

  • By train

    READING STATION At 1.3km / 0.81 miles

GPS :51.455097, -0.970194

Our accommodations

Classic room with Double Bed or 2 Single Beds

  • Max. number of persons: 3
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with Double Bed or 2 Single Beds

  • Max. number of persons: 3
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Twin Room with 2 Single Beds

  • Max. number of persons: 2
  • Area: From 40
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room with Double Bed or 2 Single Beds

  • Max. number of persons: 4
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room with Single Bed

  • Max. number of persons: 1
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

PREZZO

Type of cuisine: International

Prezzo is about providing great quality Italian food in a friendly and relaxed environment at reasonable prices. Only using the finest seasonal products available, the menu includes pizza, pasta, risotto, grilled meats and fresh salads

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DICKENS BAR & BRASSERIE

Photo non contractuelle / Strictly non binding

Relax in the luxurious surrounds of our recently refurbished LV Lounge & Bar.Ideal for both business and pleasure the bar has an extensive range of beverages and the food menu contains traditional dishes all prepared using local produce whenever possible

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure George Hotel Reading

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,827 reviews

tripadvisor

TripAdvisor Rating 3.0/5

716 reviews

Fine

Customer review rating 3.8/5

Ben Couples - 21/01/2020 Confirmed reviews ALL

Room was clean, service was fine, house service good.

I feel comfortable but more importantly safe whilst away from home

Customer review rating 3.8/5

Jo L. Business - 20/01/2020 Confirmed reviews ALL

I stay approximately 10 days a month at this hotel. The staff are fantastic right from the start when you get to reception, I always get a warm welcome. Bar staff are very good, hospitable and friendly. Rooms are always immaculate and the beds are so so comfortable.

Mrs

Customer review rating 3.8/5

C. Solo - 17/01/2020 Confirmed reviews ALL

My mother in law stayed two nights, we paid for three and was told we could cancel and have a full refund and still awaiting a refund after three emails, no returned received!!!

Not what I was expecting

Customer review rating 3.8/5

Joan G. S. Couples - 17/01/2020 Confirmed reviews ALL

Negative things: -Cold room, -No Wi-Fi, - Different hotel than the one I choose through the All Accor App. -I was notice about the hotel change the afternoon before my arrival and obviously I didn’t realise about the mail, so I just knew about the change when I got to the hotel I booked. Positive things: -Staff give us a room on the ground floor to avoid my wife had to go upstairs -They kept our luggage until we left toward the airport -Good location -Staff’s woman attending the breakfast was really nice

Looks beautiful, has shortcomings.

Customer review rating 3.8/5

Geert J. Business - 12/01/2020 Confirmed reviews ALL

The 18th century coaching inn is a stunning setting. Unfortunately other experiences did not match: the bed was far too short for me, the bathroom uncomfortable and the cooked breakfast carelessly prepared.

Poor experience

Customer review rating 3.8/5

Ian H. Solo - 12/01/2020 Confirmed reviews ALL

I was moved from Ibis Styles and 'upgraded' On arrival overwhelming asian food smell that was nauseous On entering room, the window had been left open and it was cold and took some time to heat up One of the roller blinds was broken making the room darker Wifi did not connect Rip off £5 charge to have a basic breakfast in the room Mould on ceiling above wardrobe Dirty bathroom floor and stain in bath No welcome drink

Acceptable

Customer review rating 3.8/5

Anonymous Business - 11/01/2020 Confirmed reviews ALL

The hotel and service was of an acceptable standard

Mostly ok

Customer review rating 3.8/5

Richard Business - 10/01/2020 Confirmed reviews ALL

Room and public areas were clean and tidy but the state of the bathroom was not good - mould on the grout and silicone sealant and significant rust on the safety rail for the bath. Breakfast area could have been slightly larger as hard to find a seat at times.

Makes Business Travel Comfortable and Easy

TripAdvisor rating 3.0/5

JamesonBusinessTrave Business - 10/01/2020 TripAdvisor review

regularly stay at the Mercure George on Business. Staff are friendly and welcoming, courteous and helpful. Being Reading's oldest building (15??) it has it's quirks (slightly wonky floors, odd corners), that adds to it's charm.

Lovely room and facilities but a very noisy room, no sleep with trolleys and box lorries for deliveries under window from 03.50 am

Customer review rating 3.8/5

Susan F. Couples - 04/01/2020 Confirmed reviews ALL

Lovely hotel but room was in a very noisy location in the building

Moved from IBIS to this hotel, not happy

Customer review rating 3.8/5

Henrik Couples - 03/01/2020 Confirmed reviews ALL

Our reservation was moved from the nearby IBIS to this hotel because you said your occupancy was low. That’s fine as long as you provide same service and are thankful to the customers for accepting your unilateral decision without consulting us first. In IBIS, Breakfast is from 6.30 in George Mercury, 8 AM. This meant my wife could not had breakfast as she had an early shift at work. The receptionist said she could not even get a picnic offering as no staff was going to show up early on the 1st of January. Still we were charged full price. On the morning I went down to a rather unclean breakfast room, only to be told by the staff that if I wanted any eggs or anything cooked I needed to pay her 6.95 as I was coming from IBIS. Sorry?? I am making you a favour so you can Close a hotel and I have to pay extra to get breakfast much later than expected ? That is poor customer service. Very disappointed!

Friendly welcome and cosy hotel

Customer review rating 3.8/5

Fr B. H. Solo - 01/01/2020 Confirmed reviews ALL

A friendly welcome, helpful service throughout and a comfortable room. Thank you.

very happy

Customer review rating 3.8/5

Jonathan B. Solo - 29/12/2019 Confirmed reviews ALL

Everyone was very welcoming and helpful, the hotel was lovely.

Convenient for travel

Customer review rating 3.8/5

Anonymous Couples - 29/12/2019 Confirmed reviews ALL

Good location, served the purpose of a brief stay but the room was very cold

Basic but adequate for my needs

Customer review rating 3.8/5

Anonymous Solo - 28/12/2019 Confirmed reviews ALL

Spent very little time in the hotel - just used it for overnight accommodation and breakfast. It did what was needed. Bathroom (room 307) desperately in need of a good clean: black mould on the shower hose and around the taps; waste bin top broken. I did not choose this hotel - I was 'bumped' from the Ibis Styles round the corner due to low occupancy there.

Reasonable stay

Customer review rating 3.8/5

Anonymous Business - 26/12/2019 Confirmed reviews ALL

I am usually upgraded and given a drinks voucher for a welcome drink. Just lately I have had to remind staff about the drink voucher and I was not upgraded. I understand this is not always possible but it was disappointing as I am a regular guest and I have always rated the hotel so highly

Mrs

Customer review rating 3.8/5

Mrs L. C. Couples - 23/12/2019 Confirmed reviews ALL

Overal Good, some mould in bathroom, Television did not work but nice quiet room

Dear Linda C., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

FABULOUS

Customer review rating 3.8/5

Cheran M. Business - 22/12/2019 Confirmed reviews ALL

I had stayed more than 50 days in the hotel and felt really great with all the experiences. Felt like my home and the staff members are good ,really helpful and friendly . DIckens Bar experience was awesome. Bhel puri food was really nice. COMPLAINTS : - --> ********You guys should do some alternatives to build "GUEST LIFT ". I was literally helped two old people twice to carry their luggage.Foreigners will carry 2 * 23 kg luggage. Building lift is not possible means , arrange at least luggage lifts . --> Please take care of the Fire alarm , three times it rang but without any valid incident.

Dear {guest_first_name} M. Cheran, Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am happy that your overall experience was a pleasant one. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately due to the building being grade 2 listed, we are not able to do alterations in order to install any kind of lift. Sincerely,
Customer review rating 3.8/5

Anonymous Solo - 16/12/2019 Confirmed reviews ALL

The room was poor quality, the hotel was very noisy, the breakfast was poor, staff rude

Dear Symon T., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not happy

Customer review rating 3.8/5

Angela G. Friends - 16/12/2019 Confirmed reviews ALL

Room location good, very noisy all night, bottles being emptied in the early hours, very noisy all night, water constantly flushing somewhere above. Breakfast not hot, even the dishes on the hot plate were Luke warm. Poached eggs on toast, toast dry no butter, white of eggs not cooked properly.

Dear Angela G., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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