Clean room and location is very near to restaurants and tourist spots.

We checked in last November 30 at around 5-6pm. Check in experience is not smooth as the guy who assist us is very rude and even took few minutes because there was a trainee which he needs to train. We are very tired from our trip as we are coming Georgia. Same guy when I called to ask if someone can bring my leather jacket which he says “No we don’t have a room service, you can come down and take it”. I was like, is he even train how to treat guests? I’m from the same industry and if I was him I should say “Apologies but we don’t have a room service at the moment, I can go and take it by myself or will ask someone to bring it for you or he can say that I’m sorry no one is available at the moment if you could please come down and I will prepare if for you” better to hear that as a front of house. Same when I asked if they have an adaptor/socket as ours is not working in your plugs but working in Georgia. He says “No we don’t have if you want borrow, you buy it for 2,000 dram” That is fine for me as this is business but the way he speaks it’s a zero customer service. I think he needs a huge training as he’s working on a famous hotel. We’ve checked in before in Dubai Ibis Hotel and it was an amazing stay, so we expected the same in Armenia but it’s a total horrible experience. To be honest the 3 star hotel we stayed in Georgia for 4 nights is way more a trained and professional staffs with a 100% customer service. Please relay my feedback to that guy, as he is on the front of house he needs to improve his customer service interaction whatever is the guest’s race and improve diversity. Being on a front of house directly impacts customer service and plays a role in customer retention and loyalty. From Room 710

You urgently need a stuff at reception desk like Sushan and Chris . During my first stay they were perfect. But last two stays so and so . Thanks to god asthig is still there.

I stayed in ibis Yerevan for 6 nights. The first night experience was horrible. There’s no kettle, small room, I can’t sleep because the room temperature was HOT. I placed the thermostat at -5 C still it was hot, not working . I wanted to check out the following day, but I was told I booked a non refundable room, she offered me an upgrade, but I still have to pay $10/day…what kind of upgrade is that? She spoke with the manager/supervisor, and came back with nothing! She also told me to open my window to let the cold air inside… I opened the window at night., but it was too noisy because my room was facing the street and entrance of the hotel. People directing traffic/parking every minute. Breakfast was okay, but with the same variety everyday. Bacon was served just once in the 4 days I paid for breakfast. The coffee at reception was 1,500 amd/cup. Might as well pay 5,000 amd and get unlimited coffee and breakfast. I survived my stay here, and left not a happy customer.

The hotel is located near the tourist spots and very convenient in all restaurants and grocery. The hotel is clean and staff always make sure they are always available if needed. The only down side and needs to be improved is the handling of drinks in the bar. I ordered a drink in the bar and the staff did not wear gloves while preparing the drink and even he touched his hair and continued making my drink while talking in the phone without mask. Was shocked how my drink was made. I did not drink it. I was not expecting how they prepared the drink especially this time of pandemic. I highlighted the incident to the manager next morning. I hope on my next visit things will be different and they will be more careful in handling food service. So far the rest of the stay is amazing.

I loved it!

It was a nice experience and a great stay, but changing the air conditioning system from cold to hot makes staying in the room for a long time makes you feel hot

The hotel is situated at the heart of the city center, which makes it easier to walk around to visit the main attractions. Helpful and friendly staff who are ready to help you at all times. Clean and comfortable rooms.

it's a Nice place for forum, tourism and the hostesses of the reception including also the manager were attentive and proactive. The hotel was very clean and the smoothie and milkshake from the bar was yummy The restaurant was also good and the waitresses was attentive

I really enjoyed my stay at ibis Yerevan Center. The location is central. Staff members are extremly friendly and helpful. The room is tidy. I had a nice view from my window. It is not the cheapest hotel in the local standard, but definately deserves the price. Oreally, it was an amazing experience.

I have always said that its the people who make the difference. This was the case with this hotel. I reached very early in morning and they accommodated my request for an early check in. Room upgrade and the pleasant check in made me feel extremely welcome. The hotel is very well located in the city center and close to all the food and shopping areas.

The hotel is located in the center of the city and corresponding to all ibis requirements. The personnel is friendly and helpful. The breakfast is tasty and the lobby bar is good as well. I was enjoyed the stay completely

Functional, Basic, Clean and Comfortable. If one is looking for these in a hotel, Ibis Yerevan would\ be a wise choice The hotel location is excellent with the city centre just steps away. Some of the main monuments and tourist attractions are all within a short comfortable walking distance. Staff is very friendly and professional.

This hotel is new and located in the middle of everything in Yerevan. Rooms are small but comfortable. Wonderful breakfast. Very kind and helpful staff. On top of everything a free drink was offered in the lobby bar. Highly recommended.

Air conditioner had limited functionality(heating only). As a result the temperature in the room during the day was about +30! I was charged an incorrect amount for my stay, which didn't include all the discounts stipulated in my booking confirmation. A asked to amend the invoice according to the booking voucher, the promised, but they sent the same incorrect invoice in the end