Mercure Letchworth Hall Hotel

Mercure Letchworth Hall Hotel 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 3.6/5 รีวิว 424 รายการ

ดูแผนที่

ความพิเศษของโรงแรม

  • An ALLSafe Clifton Environmental Certified Hotel

  • Nuffield Health & Wellbeing Centre (partially open with limited numbers 01462 681075)

  • Food is being served daily in our Lytton's Bar and Restaurant.

  • Meeting rooms available - All set ups socially distanced

  • Full English breakfast available in the restaurant.

โรงแรมที่ผ่านการรับรองจาก ALLSAFE

สถานที่ตั้งโรงแรม

Mercure Letchworth Hall Hotel

Letchworth Lane, Letchworth Garden City, Hertfordshire
SG6 3NP LETCHWORTH
United Kingdom

พิกัด:51.963759, -0.229099

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

สรุป
ในสถานที่
  • ที่จอดรถ
  • ร้านอาหาร
  • เครื่องปรับอากาศ
  • Wi-Fi
  • อาหารเช้า
  • บาร์
  • ห้องประชุม

LYTTON'S ภาพถ่ายที่ไม่ใช่สัญญา

ที่พักของเรา

The 87 bedrooms offer guests a range of accommodation options including spacious suites, interconnecting rooms, classic and executive rooms. All rooms are fully air conditioned and have complimentary WiFi and Freeview. All bedrooms are in line with 4-star standards and many rooms have wonderful views overlooking the Hall's grounds. All guests have complimentary use of our on-site Nuffield Health & Wellbeing Centre and can access Letchworth Golf Club (a fee applies).

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  3.6/5  รีวิว 424 รายการ

เรทติ้งบน TripAdvisor  3.5/5  รีวิว 1,761 รายการ

Don't accept room 2

คะแนนจาก Tripadvisor 2.0/5

IamCorrectandTrue Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

DO NOT ACCEPT ROOM 2! Kept awake because it is situated on the stairs. Tiny comparedto the other rooms. Bathroom grubby and make shift silicon on tiles to replace grubby dirty grout. Same price as others rooms. Badly fitting curtains. Kettle lid insecure. Overall not conducive to a restful sleep. Breakfast was served til 10am, but then swiftly taken off taken away so you have arrive well before to eat.plus staff rude reaching over when try to get coffee. On arrival late Saturday the receptionist was friendly. However the following morning when approached about our concerns was less than helpful. He claims I am mistaken but when other customers approached I believe he indicated for me to be quiet Unbeknownst to me his manager was present and just walked off without assisting When the receptionist tried to find him he had disappeared. On checking my credit card I now find an extra £10 charge added to my bill post departure.

Wedding anniversary

คะแนนจาก Tripadvisor 3.0/5

Y8941BCclaireg Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed here for our 1st wedding anniversary, we checked in the man behind the reception, really looked like he didn't want to be there. No conversation what so ever, think his name was Simon. A lovely lady took over. We got to our room, and it was massive. We went down for dinner, and we waited 40 mins before I had to go find sombody to serve, I went to reception and the girl there huffed and puffed as she got up from the desk (Poppy) she said you have to go and see the girl behind the bar.... Leanne was brilliant, she came over took our order, we waited over an hour for our starter. We both had steak for dinner, well I left mine talk about rough, even the steak knife wouldn't cut through it.. We checked out in the morning, and Poppy was on the desk, not even "how was your stay" the customer service needs improving, and the staffing issue has not improved since last year when we had our wedding there... If anything the hotel has gone down hill. Leanne was a credit to the hotel, nothing to much trouble I really felt sorry for her working the bar and main restaurant, when there was a member of staff sitting there...

BLATANT DISCRIMINATION AGAINST DISABLED CUSTOMER

คะแนนจาก Tripadvisor 1.0/5

EJC9888 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

I was discriminated against, bullied and harassed by a member of staff named Ellie, who wanted me out of the room that I paid an extra fee for because my disability was inconveniencing her and her job (I paid for extra time which was prearranged and then confirmed on the day 3 times - twice with Ellie herself - but she still wanted me out at normal time). She was aggressive, rude, intimidating, and completely discriminatory against my disability which was the reason I booked the extra time. She spoke down to me and made me feel uncomfortable and unwelcome and she made it very clear my disability was irritating her. She harassed me purely to speak down to me throughout the day and get me out while I was trying to sleep off a seizure (again, the reason I booked the room and Ellie was fully aware of this) until I felt so uncomfortable that I had to rush out of the hotel. Ellie didn’t apologise when she saw us rushing to leave, but instead shouted a sarcastic comment at me from across the hotel as she walked away when I was already rushing out of the hotel in utter embarrassment, already giving her what she wanted by leaving. To blatantly discriminate against and treat a disabled customer with so much contempt just because of their disability the way Ellie did is disgusting. On top of all of that, the hotel was dirty, smelly, it was 30 degrees and the window was bolted shut, the air con didn’t work, the bed was hard and uncomfortable, there was no tea or coffee, the bin wasn’t even emptied, the bathroom was filthy, there was a wet towel, there were countless errors in our booking and no one replied to any of my emails regarding my issue with the way I was treated until I found director email addresses online and sent it to them. NEVER BOOK THIS HOTEL. (I’m currently speaking with solicitors regarding my rights as a disabled person who was treated in the most vile way purely on account of said disability, and I have more to say about what happened that day, but have been told to wait for now to reveal those further details until the right time. Once it’s dealt with I’ll edit this review and add those details too.)

Amazing

คะแนนจาก Tripadvisor 5.0/5

Mrscpfun Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Stayed in the Lyntons suite room 1 for our anniversary. Absolutely gorgeous. This consisted of a lounge, master bedroom, ensuite, twin bedroom and a bathroom. This overlooked the grounds and golf course. Staff were attentive, food was lovely. Thank you Letchworth Hall hotel for an amazing stay.

2 Night stay

คะแนนจาก Tripadvisor 4.0/5

Tour08523414662 ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Nice room with plenty of space and working air conditioning. good breakfast, no cold meats though. TV is model is quite old and could do with updating to a modern smart TV, wifi connection was good, no safe or glasses for cold drink or water in room. On checkout i requested same room for the following weeks stay. unfortunately on checking in this week the room was already taken. Disappointed about this as room given instead, the aircon does not work..typical!!!

Thank you for your lovely review, I am delighted that you enjoyed your stay and I hope to welcome you back very soon Kind regards Tony Tony Roworth General Manager

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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