Mercure Letchworth Hall Hotel

Great stay, friendly staff, breakfast was fantastic lots of choice, bed was comfy, beautiful well maintained grounds, use of great gym, good walks for hiking and cycling, highly recommended many thanks

Stayed just one night, with work, but this hotel provide everything you need . Welcoming staff, Clean room but the best bit was the breakfast. Really good quality and tasty cooked breakfast, great coffee ( most of hotels serve a very poor breakfast coffee) , nice buffet with plenty of choices.

A large rabbit warren of a hotel which is used a lot for conferences, weddings and functions. Convenient for us to visit friends and was quiet. Checked into reception with our cases and as our room was up some stairs we asked for some help but no one was available, eventually a kind guest helped us. We experienced several trips to reception as you couldn't reach them by phone, either for another key as the one we had stopped working, glasses, tea bags all little things. One night all our lights in our room went off which obviously couldn't be fixed until the next day. I did relate to a staff member this is like Faulty Towers and the person agreed. Luckily our room was large with a nice new bathroom and separate toilet. The person on reception on the day we arrived quoted a price for breakfast we had it on our last day. Unfortunately my husband paid the bill without checking and they had charged a difference price for the breakfast and when I queried it they said this was the correct price. They would not credit the difference, poor public relations in my opinion.

Had a lovely time. Stayed in one of the suites. Staff were attentive, friendly and accommodating. Ellie, Charli and Helen made our visit very special. Thank you so much. We had stayed at this hotel previously a few years ago. Brought back some lovely family memories.

We booked the hotel for two nights as a Wedding Anniversary treat. The first impression was a very relatively modern red brick large hotel, designed to blend in with the older Tudor style part. The older part with a lounge and bar looked the part but was largely empty while we were there and lacked atmosphere. The dining area was attractive with a light airy conservatory. Reception was a small unpretentious desk just inside the door. Booking in was quick and efficient. Our room was along a corridor in the newer part. A nice sized room looking out on a grass courtyard. A large comfortable bed with a decent bathroom and powerful shower. Free Wifi worked well. The decor was a little tired with paint peeling on the window frames, creased carpet and missing discoloured grout in the bathroom but these are minor points the room was clean and comfortable. We had a good night's sleep. Breakfast was comprehensive with hot buffet and continental options. No complaints. Use of the the adjacent leisure centre was included in the price and the swimming pool was divided into lanes and not crowded. The girl in reception was very helpful. Plenty of free on site parking. Overall we had an enjoyable stay at a reasonable price.