We were visiting Letchworth for a family wedding and booked 3 rooms and one suite. Really enjoyed our stay at the Mercure Letchworth Hall. Beautiful old building with very comfortable rooms. The staff were very friendly and helpful with requests for the toddlers in our group.

Came down for a family wedding from Scotland (used to live local to the hotel). I have been to this hotel a fare few times over the years for Christmas party’s, weddings etc. To say I was disappointed at the state of the hotel was an understatement. Driving in the entrance with The gardens were lovely, but the interior of the hotel was a completely different story. Our room had several lights that wasn’t working a huge crack in the bathroom sink, huge gouges in the bath/shower. The whole room needed a deep clean because there was muck and ground in dirt mainly in the bathroom areas. The blind at the bedroom window kept rolling down on its own accord. The noise from next doors AirCon was really noisy as well as the lift the other side of our room as it kept us awake most of the 2 nights we stayed. We did complain to reception and showed them photos we had taken about the state of our room and they gave us a refund for the 2nd night. It wasn’t just that, the whole hotel and rooms need to be updated. The outside of the restaurant is in need of a good paint and repair. The fabric furniture that is used by the guests all need to either be replaced or have a deep clean. It’s such a shame that the hotel has gone from looking very elegant from back in the to looking like something out of Faulty Towers. We couldn’t bring ourselves to book to eat breakfast or dinner because of the state of the place “we went out instead”, we did try a bar snack when we got back from the wedding on Saturday evening and it was pretty average.., so glad we did eat out.. Will I stay here again or recommend the hotel? Not while the hotel is in the state it’s in, which is very sad as it has so much potential.

Nice staff food good room was not serviced for the three days I was there did ask if he rooms where being cleaned on the Tuesday and revived an apology from the person on reception who offered to get it sorted then which I declined but expected it to be serviced the next day which did not happen

Excellent location and a good looking hotel. The service, for a four star, is not up to much but adequate and if used to the hotel can be tolerated. The older part of the hotel is far superior to the new annex.

The location and surrounding grounds are nice, but you quickly see neglect parts of the garden and building, in particular rotten wood and pealing paint work, most notably on the Lytton Restaurant. The Receptionist Kelsey was very pleasant and welcoming and very prompt in assisting when I reported that the room was missing its hairdryer. The room had recently been decorated and was fine, but whoever put the shaving mirror up has never obviously used one. It was no where near the sink so rendered it useless. King size bed was good, but an appropriate size quilt may have helped, quilt hogging between man and wife is bad at the best of times but when it is undersized the battle was constant throughout the night. The bar was ok, a bit slow considering there were few guests, but a lot of cobwebs and dust everywhere. The hotel is tired and needs some major renovation to bring it up to modern standards. We only stayed one night and had eaten out at a local pub so was looking forward to breakfast. I really am not a fussy eater, but oh dear, this has to be the most disappointing breakfast I have ever seen. On my arrival there were no tea cups, orange juice ran out but when it was available it was served in small plastic cups (really?!). There were no sausages, or eggs or toast….it did arrive later but I had already eaten my croissant and to be honest did not look too good anyway. This hotel is not beyond redemption, but it really does need a bit of a telling off and dressing down in order to improve its appearance nd its food quality. Good luck as it could be a very lovely hotel, but when I visit family in the area again I will be staying elsewhere, sorry.