Mercure Letchworth Hall Hotel 4 estrelas

Just had an amazing long weekend at this lovely hotel. We came here for a xmas function which was very well run and stayed an extra night. All staff were friendly and attentive but one that stood out to us was Greg who's hospitality skills are second to none thank you Greg for an amazing experience

Booked a Xmas party package back in April. When I called up to pay balance, they guy on the phone said "I was meant to email you but didn't have time, them I was meant to call and I forgot" our party had been cancelled, but to tell us when WE called up and 4 weeks before is outrageous. So we were left with no party, everywhere else was booked up. I actually gave them a benefit of a doubt, as I had my wedding there 2 years ago, and even then they messed things up. However as it was a new event coordinator I thought I give them a try. Wish I never did!!! I would advise you do not book anything here!!!!

Disgraceful room and communal areas for a supposedly four star hotel belonging to Mercure brand. Staff friendly enough. Getting a drink at bar took an age as till down. Decoration and fittings in room 22 in a terrible state. Bathroom fittings rusty, bathroom door handle half hanging off, mold, tired shower curtain, broken shower. In the bedroom decor shot, as was the mattress. Absolutely hands down the worst Accor room I have stayed in. Ibis luxurious in comparison.

Was staying for 3 weeks, but not weekends, accidentally left a electric toothbrush on the Friday, returned on the Monday, was told no toothbrush was found or handed in by housekeeping, in which case must have disappeared? Rooms very worn out tired, numerous cracked tiles in bathroom, in desperate need of a up date

Hotel wasn't busy. Restaurant was closed even though I had booked a table the previous day. Bar service only so we found a local restaurant; the Fox. Breakfast was good. On leaving the hotel we noticed that a tree was being taken down and sawn onto pieces. My car had been completely covered with sawdust !!! All I got was a weak apology from the tree contractor. It took me over an hour to clean. The hotel could have advised us to move the vehicle on Nov 13th.