Mercure Letchworth Hall Hotel

Mercure Letchworth Hall Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 3.6/5 357 comentários

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Descrição

Extras do hotel

  • Um hotel com certificação ALLSafe pela Clifton Environmental

  • Nuffield Health & Wellbeing Centre (partially open with limited numbers 01462 681075)

  • Casa senhorial do século XVII, completa com características originais

  • Meeting rooms available - All set ups socially distanced

  • Full English breakfast available in the restaurant.

Hotel aprovado por ALLSAFE

Localização do hotel

Mercure Letchworth Hall Hotel

Letchworth Lane, Letchworth Garden City, Hertfordshire
SG6 3NP LETCHWORTH
Reino Unido

  • De avião

    LONDON HEATHROW A 85,1 km / 52,88 milhas

  • De avião

    LONDON LUTON A 20,6 km / 12,8 milhas

  • De avião

    LONDON STANSTED A 47,5 km / 29,52 milhas

  • De comboio

    HITCHIN A 4,83 km / 3 milhas

  • De comboio

    LETCHWORTH A 3,22 km / 2 milhas

  • De comboio

    MILTON KEYNES A 43 km / 26,72 milhas

GPS:51.963759, -0.229099

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

LYTTON'S Foto não contratual

As nossas opções de alojamento

Os 87 quartos oferecem diversas suites espaçosas, quartos interligados, quartos Classic e Executive. Todos os quartos têm A/C, WiFi e Freeview. Todos os quartos correspondem aos padrões de 4 estrelas e muitos têm vistas magnificas sobre Hall's. Todos os clientes podem usufruir gratuitamente do nosso Nuffield Health & Wellbeing Centre e aceder ao Letchworth Golf Club (aplica-se tarifa).

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  3.6/5  357 comentários

Classificação do TripAdvisor  3.5/5  1.746 comentários

Comfortable friendly hotel in lovely surroundings

Nota Tripadvisor 5.0/5

annpU8204DD Avaliação com certificação TripAdvisor

We were visiting Letchworth for a family wedding and booked 3 rooms and one suite. Really enjoyed our stay at the Mercure Letchworth Hall. Beautiful old building with very comfortable rooms. The staff were very friendly and helpful with requests for the toddlers in our group.

Hotel needs a complete revamp

Nota Tripadvisor 2.0/5

Lorraine M Avaliação com certificação TripAdvisor

Came down for a family wedding from Scotland (used to live local to the hotel). I have been to this hotel a fare few times over the years for Christmas party’s, weddings etc. To say I was disappointed at the state of the hotel was an understatement. Driving in the entrance with The gardens were lovely, but the interior of the hotel was a completely different story. Our room had several lights that wasn’t working a huge crack in the bathroom sink, huge gouges in the bath/shower. The whole room needed a deep clean because there was muck and ground in dirt mainly in the bathroom areas. The blind at the bedroom window kept rolling down on its own accord. The noise from next doors AirCon was really noisy as well as the lift the other side of our room as it kept us awake most of the 2 nights we stayed. We did complain to reception and showed them photos we had taken about the state of our room and they gave us a refund for the 2nd night. It wasn’t just that, the whole hotel and rooms need to be updated. The outside of the restaurant is in need of a good paint and repair. The fabric furniture that is used by the guests all need to either be replaced or have a deep clean. It’s such a shame that the hotel has gone from looking very elegant from back in the to looking like something out of Faulty Towers. We couldn’t bring ourselves to book to eat breakfast or dinner because of the state of the place “we went out instead”, we did try a bar snack when we got back from the wedding on Saturday evening and it was pretty average.., so glad we did eat out.. Will I stay here again or recommend the hotel? Not while the hotel is in the state it’s in, which is very sad as it has so much potential.

Stay 21 March

Nota Tripadvisor 3.0/5

peter l Negócios - Avaliação com certificação TripAdvisor

Nice staff food good room was not serviced for the three days I was there did ask if he rooms where being cleaned on the Tuesday and revived an apology from the person on reception who offered to get it sorted then which I declined but expected it to be serviced the next day which did not happen

Hi Peter Thank you for your trip advisor. I am sorry that your room wasn't cleaned during your stay. This is not normal for our team as they clean every room, on every day during your stay. I will have a chat with the team to look into this further. Tom

Average hotel

Nota Tripadvisor 3.0/5

amarunchak Avaliação com certificação TripAdvisor

Excellent location and a good looking hotel. The service, for a four star, is not up to much but adequate and if used to the hotel can be tolerated. The older part of the hotel is far superior to the new annex.

Thank you for your feedback, I was disappointed to read service wasn't up to much. The team we have are very passionate and do try to go the extra mile for our guests. I would love to hear your feedback please, if you would like to contact me directly at the hotel on tom.brierley@accor.com. Thank you Tom

Letchworth Hall - need to do better

Nota Tripadvisor 3.0/5

bryndles Avaliação com certificação TripAdvisor

The location and surrounding grounds are nice, but you quickly see neglect parts of the garden and building, in particular rotten wood and pealing paint work, most notably on the Lytton Restaurant. The Receptionist Kelsey was very pleasant and welcoming and very prompt in assisting when I reported that the room was missing its hairdryer. The room had recently been decorated and was fine, but whoever put the shaving mirror up has never obviously used one. It was no where near the sink so rendered it useless. King size bed was good, but an appropriate size quilt may have helped, quilt hogging between man and wife is bad at the best of times but when it is undersized the battle was constant throughout the night. The bar was ok, a bit slow considering there were few guests, but a lot of cobwebs and dust everywhere. The hotel is tired and needs some major renovation to bring it up to modern standards. We only stayed one night and had eaten out at a local pub so was looking forward to breakfast. I really am not a fussy eater, but oh dear, this has to be the most disappointing breakfast I have ever seen. On my arrival there were no tea cups, orange juice ran out but when it was available it was served in small plastic cups (really?!). There were no sausages, or eggs or toast….it did arrive later but I had already eaten my croissant and to be honest did not look too good anyway. This hotel is not beyond redemption, but it really does need a bit of a telling off and dressing down in order to improve its appearance nd its food quality. Good luck as it could be a very lovely hotel, but when I visit family in the area again I will be staying elsewhere, sorry.

Dear Guest Thank you for taking the time and trouble to complete a survey following your past stay at Mercure Letchworth Hall Hotel. At Mercure Letchworth Hall we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. The feedback that you have left has been passed on to the General Manager & Housekeeping. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Mercure Letchworth Hall in the near future. Sincerely, Guest Relations

Em parceria com TripAdvisor

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