This was our first stay anywhere since the lockdown. We stayed for one night. The hotel's covid precautions were good and well thought out. Our stay got off to a good start with an upgrade to an enormous room with plenty of space. There was no restaurant that night in the hotel but the local village, which is a ten minute stroll away, has two good pub/restaurants who do Sunday lunch. My only complaint is that the hotel is still charging full price for breakfast which in my case was a lukewarm bacon roll. I would go back, hopefully in more normal times.

Hygiene and cleanliness were very good. As they were operating on skeletal staff levels, the service and general standards were inevitably compromised, but the basics were provided in an environment that was sparse but in which we could be confident of it being safe.

My air con was broken so was given with an extremely loud fan that only circulated hot air, which couldn’t be on whilst I slept due to how loud it was anyway. I appreciate the attempt at a solution, but with current temperatures in the UK the sleep was unbearable.

I stayed at the end of lockdown so strange times for us all. However the hotel and grounds are in urgent need of some TLC. Bed comfortable and room pleasant with view over lawn and golf course. No bar or restaurant, and rather meagre breakfast in a bag. 2 excellent pubs in the village a 10 minute walk away.

Great location , nice setting. Staff were very friendly at all times of day . Very attentive and always available. I would definitely stay here again. we had 2 separate days bookings and they were happy to let us stay in the same room, not have to change rooms each day. The room was lovely and warm and apart from storm Ciara there very little noise.

Hotel correct, it could take some time to go from the entrance to the room depending of where is located the room.so many doors to open and close. Bars in the night very nice, warm and quiete Despite I bring my Silver Accor number at the registration, i didn't got the free drink...

LHH has now become my "go to" when visiting family in Hertfordshire. The building is beautiful, rooms decently appointed and the staff are helpful and friendly. Parking is more than adequate and I have been pleased with the quality and value of the food in the restaurant. I will be back in April.

First night was spent in room 26. Very noisy and hot. Could not switch off the radiator as it was broken. When window was opened the noise from the electric charger directly outside the room and the rumble noise through the radiators prevented us from sleeping all night. For the second night we were in room 53 which was much more comfortable and we had a good second nights sleep.

i stayed here with my grandson who is in school nearby and had stayed before The manager on duty was extremely nice and helpful the staff were universally pleasant Rooms were good value for the price, clean and comfortable. the dinner, however, was unappealing, and the breakfast not great. Only two people running around a full breakfast room.

Property is not to the standards of other Mercure Hotels. The access key did not work to our room every day (sometimes even after James Hewitt reset it) and we had to walk 5 minutes to the reception via multi-doors to get to the Reception. Finally James had to give us a physical key on the 3rd day to remediate the room access issue - MOST FRUSTRATING!. Staff shortages made James work very hard to cope with the problems in the room

The hotel was renovated in 2009 so by now it looked very tired. Loud humming noise throughout night. Room clean and evening receptionist cheerful and helpful. Breakfast very average, waiting staff very slow to replenish items. would only stay again if desperate.

Date of stay: 15 July 2019. The hotel is set in a beautiful area and has been converted from an old country house. Plenty of parking spaces but quite poor signage - I initially parked in front of the leisure club thinking it was the reception (they could also do with some more obvious exit signs, too, for when you leave). My check-in was a little disappointing - no particularly friendly greeting or smiles from Emily just a hello. I was given only one key (for two guests) and had to ask for the other, neither was I given my complimentary (membership) drinks vouchers. When I asked for them I was given one rather than two (this has never happened at any of the other Accor hotels I have stayed in), when I asked for the other voucher she said, rather sharply, it's one voucher per member not one for each guest in the room on the booking! As I started to explain that this was the first time I had been told this the male receptionist said, very quietly, give the lady the other voucher - I carried on with the comment I was making to which she replied (again sharply) - I am giving you another voucher, all right? I was given room 74 which is at the other end of the hotel and on the third floor - this entailed taking luggage down a long narrow corridor with a number of sets of fire doors and up in the lift. On entering the room it was stiflingly hot (it is up in the eaves with a sloping roof), the window is either painted or secured shut with a notice stating that the a/c works more efficiently with the windows closed - the only problem was that the a/c wasn't working properly despite it being set on the lowest temperature and the highest fan - only the faintest whisper of air was coming out of it and that was warm. Off down to reception to ask for a change of room which eventually, after the kind intervention of the male receptionist (Svetoslav, I think), was reluctantly given by Emily. The second room (05) was at the opposite end of the hotel, through the lounge area and up two short flights of stairs (no lift) however Svetoslav very kindly carried the cases up the stairs. This room was cool, with a new a/c unit, large and very well appointed. The TV seemed to have a good selection of channels and there was a kettle with tea/coffee provided. The bed was large with plenty of pillows - maybe a little soft for me (personal opinion) but I slept very well. The bathroom was spacious, clean and with complimentary toiletries and good quality towels. Plentiful hot water and an efficient over-bath shower. The bar is reached through a lounge area which also accesses the dining room (I did not eat at the hotel so cannot comment on the food although the menu looked pretty good if a little pricey) - there was a very strong smell of cooking fish both in the lounge and the bar which wasn't the best. The actual serving bar is round a corner and quite dark but there are plenty of seats in the more open area as well as seating around the outside of the lounge. The bar tender was extremely personable and friendly and greeted everyone with a smile - I wasn't able to get his name unfortunately. Overall it was a satisfactory stay - the bar tender and Svetoslav were excellent however, in my opinion, Emily needs to be a little less sharp and a little more approachable. Reception staff are the front line for guests in a hotel and a warm welcome, helpful attitude and a smile can take the edge off any small issues or problems a guest may have.

Due to a mix up on my part I ended up at the hotel on the wrong day. The front of house staff were extremely helpful and found me a room anyway. It was at the top of the old building up some steep stairs and felt quite isolated. I'm not sure health and safety would have approved the trip hazards in the passage ways (it was a suite with 2 bedrooms and bathrooms)

We enjoyed our 5 nights at Letchworth Hall but minor problems which were reported the first morning were not put right. Slow drainage from the shower meant paddling in soapy water! Also the cistern leaked into the toilet bowl continuously. Some upgradings of the facilities are in order.

This hotel could be such a magnificent place to stay, it’s a Jacobean style hotel built some time in the 17th century. Unfortunately it has been allowed to be reduced to a filthy dirty building that purports to be a 4 star hotel We arrived on a Friday evening for a 3 night stay only to find we’d been allocated a room that had a bed with a collapsed mattress, pillows that were virtually flat and virtually impossible to sleep on. The bathroom and shower cubicle was thick with grime and mould growth and certainly not conducive to a refreshing clean shower. The air conditioning unit was throwing out more dust than soft Mick into a room that was so hot you could quite easily be dehydrated. I could go on about it, but it would just be a futile exercise. Needless to say we checked out the following morning, went to a relatives wedding and headed for home straight after the ceremony after originally booking in the hotel for 3 days. On a positive note, I have to say the staff were fantastic and very professional in managing our dissatisfaction, I suspect this is a common occurrence for them. It’s as if the staff have been handed a six inch rope, a pair of platform boots and a string vest and then told to go and climb the north face of the Eiger. The hotel group of directors are clearly not facilitating the needs of management and staff in general for them to do their jobs in environment they can be proud to work in. This shipwreck of a hotel needs a proper capital expenditure fully backed with total commitment by Head office because it isn’t like good red wine, it will not get better with age.