Mercure Letchworth Hall Hotel 4 estrelas
Classificação clientes Avis (Classificação ALL) 3.6/5 321 comentários
Hotel ALLSAFE. Aprovado
Um hotel com certificação ALLSafe Clifton Environmental
Nuffield Health & Wellbeing Centre (partially open with limited numbers 01462 681075)
Casa senhorial do século XVII, completa com características originais
Meeting rooms available - All set ups socially distanced
Full English breakfast available in the restaurant.
Os 87 quartos oferecem aos hóspedes uma variedade de opções de acomodação, incluindo suítes espaçosas, quartos conjugados, quartos Classic e Executive. Todos os quartos estão equipados com ar-condicionado, Wi-Fi gratuita e Freeview. Todos os quartos têm o padrão 4 estrelas e muitos quartos têm vista magnífica para a área do hotel. Todos os hóspedes podem usar gratuitamente nosso no centro Nuffield Health & Wellbeing e ter acesso ao Letchworth Golf Club (taxa adicional aplicável).
Letchworth Lane, Letchworth Garden City, Hertfordshire
SG6 3NP LETCHWORTH
Reino Unido
LONDON HEATHROW A 85,1 km / 52,88 milhas
LONDON LUTON A 20,6 km / 12,8 milhas
LONDON STANSTED A 47,5 km / 29,52 milhas
HITCHIN A 4,83 km / 3 milhas
LETCHWORTH A 3,22 km / 2 milhas
MILTON KEYNES A 43 km / 26,72 milhas
GPS:51.963759, -0.229099
Check-in a partir das - Check out até as
Desfrute de uma bebida em nosso bar, que oferece uma gama completa de vinhos e bebidas alcoólicas. Durante os meses de verão por que não desfrutar de um almoço em nosso pátio com vistas magníficas de nossos jardins e o campo de golfe Letchworth.
Os hóspedes podem relaxar e rejuvenescer com uma variedade de tratamentos luxuosos que vão desde manicure, massagens e spray de bronzeamento a sauna seca e a vapor.
Com vista espetacular para os jardins e campos de golfe vizinho, o hotel oferece o cenário perfeito para seu casamento. Licenciado para realizar cerimônias e parcerias civis, pode atender de 10 a 220 pessoas e uma série de casamento pacote flexíveis.
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco
Saiba maisClassificação TripAdvisor 3.0/5
peter l Negócios - Avaliação certificada TripAdvisor
Nice staff food good room was not serviced for the three days I was there did ask if he rooms where being cleaned on the Tuesday and revived an apology from the person on reception who offered to get it sorted then which I declined but expected it to be serviced the next day which did not happen
Hi Peter Thank you for your trip advisor. I am sorry that your room wasn't cleaned during your stay. This is not normal for our team as they clean every room, on every day during your stay. I will have a chat with the team to look into this further. Tom
Classificação TripAdvisor 3.0/5
amarunchak Avaliação certificada TripAdvisor
Excellent location and a good looking hotel. The service, for a four star, is not up to much but adequate and if used to the hotel can be tolerated. The older part of the hotel is far superior to the new annex.
Thank you for your feedback, I was disappointed to read service wasn't up to much. The team we have are very passionate and do try to go the extra mile for our guests. I would love to hear your feedback please, if you would like to contact me directly at the hotel on tom.brierley@accor.com. Thank you Tom
Classificação TripAdvisor 3.0/5
bryndles Avaliação certificada TripAdvisor
The location and surrounding grounds are nice, but you quickly see neglect parts of the garden and building, in particular rotten wood and pealing paint work, most notably on the Lytton Restaurant. The Receptionist Kelsey was very pleasant and welcoming and very prompt in assisting when I reported that the room was missing its hairdryer. The room had recently been decorated and was fine, but whoever put the shaving mirror up has never obviously used one. It was no where near the sink so rendered it useless. King size bed was good, but an appropriate size quilt may have helped, quilt hogging between man and wife is bad at the best of times but when it is undersized the battle was constant throughout the night. The bar was ok, a bit slow considering there were few guests, but a lot of cobwebs and dust everywhere. The hotel is tired and needs some major renovation to bring it up to modern standards. We only stayed one night and had eaten out at a local pub so was looking forward to breakfast. I really am not a fussy eater, but oh dear, this has to be the most disappointing breakfast I have ever seen. On my arrival there were no tea cups, orange juice ran out but when it was available it was served in small plastic cups (really?!). There were no sausages, or eggs or toast….it did arrive later but I had already eaten my croissant and to be honest did not look too good anyway. This hotel is not beyond redemption, but it really does need a bit of a telling off and dressing down in order to improve its appearance nd its food quality. Good luck as it could be a very lovely hotel, but when I visit family in the area again I will be staying elsewhere, sorry.
Dear Guest Thank you for taking the time and trouble to complete a survey following your past stay at Mercure Letchworth Hall Hotel. At Mercure Letchworth Hall we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. The feedback that you have left has been passed on to the General Manager & Housekeeping. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Mercure Letchworth Hall in the near future. Sincerely, Guest Relations
Classificação TripAdvisor 3.0/5
P1934LHphil Negócios - Avaliação certificada TripAdvisor
I thought the staff were very pleasant and accommodating but I felt the hotel was rather ‘tired’ and requires some refurbishment. Location was ok for my trip although trying to find the hotel entrance was rather difficult and I arrived whilst it was light so I’m sure I would have been even more difficult had it been dark!
Dear Guest, Thank you for taking the time and trouble to complete a survey following your past stay at Mercure Letchworth Hall Hotel. At Mercure Letchworth Hall we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. The feedback that you have left has been passed on to the General Manager & Housekeeping. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Mercure Letchworth Hall in the near future. Sincerely, Guest Relations
Classificação TripAdvisor 1.0/5
ladytraveller568 Avaliação certificada TripAdvisor
worst hotel we have ever stayed in - do not bother to book. We had unexpected occupants of live woodworm; the telephone did not work as we tried to call down for an another towel - there was only one in the bathroom and there was two of us. The bed was to soft and uncomfortable. The toilet was badly positioned, had to sit on at an angle as it was next to the wall and sink, shower fixed to high and the bath was very high to climb over. Manager rude. This was the executive room which we had booked for.b They did try to put us in a standard at first!
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