Mercure Letchworth Hall Hotel

Mercure Letchworth Hall Hotel 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 3.6/5 428 opiniones

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Extras del hotel

  • Hotel con el certificado ALLSAFE de Clifton Environmental

  • Nuffield Health & Wellbeing Centre (partially open with limited numbers 01462 681075)

  • Casa señorial del siglo XVII con características originales

  • Meeting rooms available - All set ups socially distanced

  • Full English breakfast available in the restaurant.

Hotel aprobado por ALLSAFE

Localización del hotel

Mercure Letchworth Hall Hotel

Letchworth Lane, Letchworth Garden City, Hertfordshire
SG6 3NP LETCHWORTH
Reino Unido

GPS:51.963759, -0.229099

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

Resumen
En las instalaciones
  • Aparcamiento
  • Restaurante
  • Aire acondicionado
  • Wifi
  • Desayuno
  • Bar
  • Salas de reunión

LYTTON'S Foto no contractual

Nuestros alojamientos

Nuestras 87 habitaciones ofrecen una amplia variedad de opciones de alojamiento, incluyendo amplias suites, habitaciones conectadas, y habitaciones Classic y Executive con aire acondicionado, WiFi gratuito y canales Freeview. Todas las habitaciones están decoradas según los estándares de 4 estrellas y muchas cuentan con fantásticas vistas al recinto de la mansión. Acceso gratuito al Nuffield Health & Wellbeing Centre y el club de golf Letchworth Golf Club (tarifa adicional).

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  3.6/5  428 opiniones

Valoración de TripAdvisor  3.5/5  1.761 opiniones

Don't accept room 2

Nota de Tripadvisor 2.0/5

IamCorrectandTrue En pareja - Valoración certificada de TripAdvisor

DO NOT ACCEPT ROOM 2! Kept awake because it is situated on the stairs. Tiny comparedto the other rooms. Bathroom grubby and make shift silicon on tiles to replace grubby dirty grout. Same price as others rooms. Badly fitting curtains. Kettle lid insecure. Overall not conducive to a restful sleep. Breakfast was served til 10am, but then swiftly taken off taken away so you have arrive well before to eat.plus staff rude reaching over when try to get coffee. On arrival late Saturday the receptionist was friendly. However the following morning when approached about our concerns was less than helpful. He claims I am mistaken but when other customers approached I believe he indicated for me to be quiet Unbeknownst to me his manager was present and just walked off without assisting When the receptionist tried to find him he had disappeared. On checking my credit card I now find an extra £10 charge added to my bill post departure.

Wedding anniversary

Nota de Tripadvisor 3.0/5

Y8941BCclaireg En pareja - Valoración certificada de TripAdvisor

We stayed here for our 1st wedding anniversary, we checked in the man behind the reception, really looked like he didn't want to be there. No conversation what so ever, think his name was Simon. A lovely lady took over. We got to our room, and it was massive. We went down for dinner, and we waited 40 mins before I had to go find sombody to serve, I went to reception and the girl there huffed and puffed as she got up from the desk (Poppy) she said you have to go and see the girl behind the bar.... Leanne was brilliant, she came over took our order, we waited over an hour for our starter. We both had steak for dinner, well I left mine talk about rough, even the steak knife wouldn't cut through it.. We checked out in the morning, and Poppy was on the desk, not even "how was your stay" the customer service needs improving, and the staffing issue has not improved since last year when we had our wedding there... If anything the hotel has gone down hill. Leanne was a credit to the hotel, nothing to much trouble I really felt sorry for her working the bar and main restaurant, when there was a member of staff sitting there...

BLATANT DISCRIMINATION AGAINST DISABLED CUSTOMER

Nota de Tripadvisor 1.0/5

EJC9888 En pareja - Valoración certificada de TripAdvisor

I was discriminated against, bullied and harassed by a member of staff named Ellie, who wanted me out of the room that I paid an extra fee for because my disability was inconveniencing her and her job (I paid for extra time which was prearranged and then confirmed on the day 3 times - twice with Ellie herself - but she still wanted me out at normal time). She was aggressive, rude, intimidating, and completely discriminatory against my disability which was the reason I booked the extra time. She spoke down to me and made me feel uncomfortable and unwelcome and she made it very clear my disability was irritating her. She harassed me purely to speak down to me throughout the day and get me out while I was trying to sleep off a seizure (again, the reason I booked the room and Ellie was fully aware of this) until I felt so uncomfortable that I had to rush out of the hotel. Ellie didn’t apologise when she saw us rushing to leave, but instead shouted a sarcastic comment at me from across the hotel as she walked away when I was already rushing out of the hotel in utter embarrassment, already giving her what she wanted by leaving. To blatantly discriminate against and treat a disabled customer with so much contempt just because of their disability the way Ellie did is disgusting. On top of all of that, the hotel was dirty, smelly, it was 30 degrees and the window was bolted shut, the air con didn’t work, the bed was hard and uncomfortable, there was no tea or coffee, the bin wasn’t even emptied, the bathroom was filthy, there was a wet towel, there were countless errors in our booking and no one replied to any of my emails regarding my issue with the way I was treated until I found director email addresses online and sent it to them. NEVER BOOK THIS HOTEL. (I’m currently speaking with solicitors regarding my rights as a disabled person who was treated in the most vile way purely on account of said disability, and I have more to say about what happened that day, but have been told to wait for now to reveal those further details until the right time. Once it’s dealt with I’ll edit this review and add those details too.)

Amazing

Nota de Tripadvisor 5.0/5

Mrscpfun En pareja - Valoración certificada de TripAdvisor

Stayed in the Lyntons suite room 1 for our anniversary. Absolutely gorgeous. This consisted of a lounge, master bedroom, ensuite, twin bedroom and a bathroom. This overlooked the grounds and golf course. Staff were attentive, food was lovely. Thank you Letchworth Hall hotel for an amazing stay.

2 Night stay

Nota de Tripadvisor 4.0/5

Tour08523414662 De negocios - Valoración certificada de TripAdvisor

Nice room with plenty of space and working air conditioning. good breakfast, no cold meats though. TV is model is quite old and could do with updating to a modern smart TV, wifi connection was good, no safe or glasses for cold drink or water in room. On checkout i requested same room for the following weeks stay. unfortunately on checking in this week the room was already taken. Disappointed about this as room given instead, the aircon does not work..typical!!!

Thank you for your lovely review, I am delighted that you enjoyed your stay and I hope to welcome you back very soon Kind regards Tony Tony Roworth General Manager

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 284 opiniones 9.4/10 Ubicación
  • 846 opiniones 4.8/10 Habitación
  • 699 opiniones 7/10 Servicio
  • 18 opiniones 6.3/10 Internet
  • 431 opiniones 5.1/10 Comodidad
  • 332 opiniones 5.6/10 Instalaciones
  • 325 opiniones 3.3/10 Limpieza
  • 307 opiniones 6.1/10 Desayuno

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