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Mercure Letchworth Hall Hotel 4 stars

Customer review rating 3.9/5 4,572 reviews

ALLSAFE approved hotel

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Mercure Letchworth Hall Hotel
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+ 8 Services

Hotel extras

  • An ALLSafe Clifton Environmental Certified Hotel

  • Nuffield Health & Wellbeing Centre (partially open with limited numbers 01462 681075)

  • New menu available daily with Al Fresco dining Mon - Thurs 18:00 - 21:00

  • Meeting rooms available - All set ups socially distanced

  • Grab & go breakfast including hot baps to take away or eat outside

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private outdoor parking
  • Reduced mobility rooms
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Beauty salon
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf course 18 holes (nearby) Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Letchworth Hall Hotel

Letchworth Lane
Letchworth Garden City
Hertfordshire
SG6 3NP letchworth
united kingdom

Tel: +441462683747

Fax: (+44)1462/481540

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON HEATHROW At 85.1km / 52.88 miles

  • By plane

    LONDON LUTON At 20.6km / 12.8 miles

  • By plane

    LONDON STANSTED At 47.5km / 29.52 miles

  • By train

    HITCHIN At 4.83km / 3 miles

  • By train

    LETCHWORTH At 3.22km / 2 miles

  • By train

    MILTON KEYNES At 43km / 26.72 miles

GPS :51.963759, -0.229099

Our accommodation(s)

The 87 bedrooms offer guests a range of accommodation options including spacious suites, interconnecting rooms, classic and executive rooms. All rooms are fully air conditioned and have complimentary WiFi and Freeview. All bedrooms are in line with 4-star standards and many rooms have wonderful views overlooking the Hall's grounds. All guests have complimentary use of our on-site Nuffield Health & Wellbeing Centre and can access Letchworth Golf Club (a fee applies).

Our restaurants and bars

LYTTON'S

Non contractual photo

BAR

Enjoy a drink in our bar which stocks a full range of wines and spirits. During the summer months why not enjoy a bar lunch on our patio, which has magnificent views of our gardens and neighbouring Letchworth Golf Course.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 216

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Letchworth Hall Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,572 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,681 reviews

Well Located

Customer review rating 2.5/5

Rosetta Families - 27/07/2021 Confirmed reviews ALL

Needs improvement facilities need updating. The hotel didn’t feel cosy like it should instead it felt dingy eg the bathroom had black mould around the bath. This was very off putting and I really did not want to use. I felt embarrassed as it was my sisters birthday and I wanted somewhere nice for her to spend the weekend as it was a special treat for her. I am grateful for the Nuffield health had it not been for the treatments she had it would have been a total disaster. This hotel made it look as though I had scrimped on the facility. The grounds was very nice but I felt very disappointed as the advert stated that the hotel was set on 8 acres of land. This was not the case. That for me was one of the highlights so very disappointed when I discovered this not to be the case as both my sister and I like walking in the country side so this would have been nice.

Family weekend catch up

Customer review rating 4.5/5

Peter. Families - 27/07/2021 Confirmed reviews ALL

Eight adults, two toddlers and a baby met up for the weekend. We booked four rooms and stayed two nights. The hotel was obviously struggling to recruit staff following the pandemic and the dining room was not open except for breakfast, but the staff did very well to make our stay a very enjoyable one. They were all very helpful and courteous throughout.

Please can i have my VAT bill

Customer review rating 0.5/5

Anonymous Business - 26/07/2021 Confirmed reviews ALL

Asked for this to be emailed to me at check out, confirmed it would be done. Emailed 3 days after stay and no response. Phoned today and advised I would have this before noon. Still nothing. This is a basic exercise and should be simple to do.

Customer review rating 4.0/5

Peter H. Solo - 26/07/2021 Confirmed reviews ALL

Hotel is large and next to a leisure centre with numerous entrances. Whilst all the staff were very helpful, kind and attentive, the rooms are in need of some refreshment.

review Mercure Letchworth hall

TripAdvisor rating 1.0/5

amarunchak 23/07/2021 TripAdvisor review

My wife and I booked a single overnight stay with an upgrade for my Gold status membership. We encpountered problems from first to last. The hotel advertises itself as an AA four star - falsely apparently. Mercure Letchworth Hall has no porters so we had to carry our own luggage up to the third floor room as the lift was also not working. When I pointed out the last time we stayed, about one year ago, the lift was also not working. The reception well rehearsed reply was: "we have been waiting for spare parts from Germany for 12 months." No one showed us how to operate the air conditioning in the room as the outside temoerateure that day was 30c. The toilet would not flush and the TV and room telephone did not work! The maintenance man summoned to examine the problems suggested to reception it might be best to move us to another room. This they did. Again with no porters and broken life, my wife and I had to carry our own luggage to the new room. Bizzarely, the TV and telephone in the new room also did not work but the toilet did flush - ity was the first thing I tested when I walked through the door. In a face to face meeting, duty manager Mrs Loren McLean promised to refund me 2000 Accor points to my account which I had used as part payment for our stay. On Thursday 22nd July she sent me an email saying the hotel's computer system was not working properly and she could NOT apply the refund but would do so on Friday 23 rd July. Needless to say, as I write this, we are still awaiting our 2000 poin refund. In addition to this I complained to the AA about the hotel's four star grading. Our email response from Ms Hayley Adcock, the AA Hotel Services Operations Manager, stated the hotel was not an AA four star premises ! Her reply was as follows: "To confirm I have checked our files and this property hasn’t been part of The AA’s scheme since September 2020 and to confirm doesn’t hold any AA star rating. "To confirm upon deletion we write to all establishments and they are asked to remove the AA signage from their property. "It may well be worth you bringing this issue up with Trading Standards from that area and we will further write asking for the signage to be removed." We have not yet complained to Trading Standards but rest assured we shall do so. So. all in all, our stay was pretty ghastly. Not only is the hotel NOT a four star it does not even merit the dubious title of Old Mother Riley's Guest House. We hope Accor initiates a refubnd for us ?

extremely dissatisfied

Customer review rating 0.5/5

Alex M. Families - 22/07/2021 Confirmed reviews ALL

I am a Gold member and the hotel is four star. There were no porters to take our luggage to our room and the lift was not working. Inside the room the toilet would not flush and the TV failed to work plus the telephone was not working. A maintenance person was called and advised reception we be moved to another room. We had to take our luggae to the new room. There was one teabag in the new room for two people, no milk and no cups. We complained and had a lengthy chat with durty manager Mrs Loren McLean who promised to compensate us for the problems we had endured "within hours." She stated it was in her competence to provide compensation but we still have not received any suggestions to consider ? We are still awaiting compensation

Total chaos

Customer review rating 1.0/5

Alastair E. Solo - 22/07/2021 Confirmed reviews ALL

On arrival at 9pm on 15th July I was told the room was not ready. There were others in reception complaining about rooms not being ready e.g. missing bedding. It was suggested I take a drink in the bar to wait 20minutes for the room to be prepared. After almost an hour I was told the room was ready, but quite frankly it wasn’t. It was very poorly prepared. Bed not really properly made up and bathroom devoid of towels, they were actually on a seat in the room. Day 2, got back to the hotel to find key didn’t work, went to reception where it seemed the fact I booked for 3. Nights was not on the system. Room was how I left it, no maid service. Day 3, returned to my room, no maid service, hot night so turned on a/c was woken up to noise of dripping water. It was dripping from the a/c onto the table where my electronic devices were charging. Switched LG the a/c dried the table and put a cup under the drip. By morning the cup was overflowing. On a positive note the chap behind the reception could. It have been more helpful, the problem was though there seemed to be no staff to do the things clearly needing to be done.

Very unsatisfactory. Room not ready on time. Filthy pillows.cold breakfast. Not enough toilet roll. Shower not been cleaned

Customer review rating 1.0/5

Alan C. Families - 20/07/2021 Confirmed reviews ALL

Extremely disappointed

disappointing stay in letchworth

Customer review rating 2.0/5

Steve D. Couples - 20/07/2021 Confirmed reviews ALL

We stayed overnight on Friday 16th July to make some final arrangements for an upcoming stay on Friday July 30th - the day before our son's wedding in a different local venue. We have roughly 25 friends joining us at your hotel on July 30th and want to make it a special experience. It has proved impossible to make any sort of arrangements by telephone in recent weeks - calls have not been answered or returned. We understand how difficult it has been for you, but more effort could have been made. Our stay in the hotel was very disappointing. The room (a superior king) was very tired looking and the bathroom tiles and ceiling were covered in black mould. We only had one bath towel and no hair drier. The bar/restaurant choices were very limited and the staff seemed ill-prepared to answer questions. We spoke to one of the managers about booking a meal for our 25 friends at the end of July to be told the restaurant still wouldn't be open and our options were the same disappointing bar menu as we just had or an uninspiring and expensive private dining option. We have decided to eat elsewhere that night, so you have lost a good deal of business as a result. I am very worried that we are bringing our fiends to a supposedly 4 star hotel and if it as disappointing as it was last weekend, it will spoil our wedding weekend. I really hope you can tidy the rooms up and improve the catering in the next couple of weeks

well located for work

Customer review rating 5.0/5

John G. Business - 19/07/2021 Confirmed reviews ALL

stay at this hotel regularly due to work, staff always friendly and helpful , rooms always clean

Quite dated

Customer review rating 3.5/5

Anonymous Solo - 19/07/2021 Confirmed reviews ALL

My room was lovely and comfy. Slight issue with a failed PAT tested kettle that took 2 hours to replace by reception. The hotel is very tired and old and needs a good clean in communal areas and in the garden. Needs a few homely touches and a bit more order.

good stay

Customer review rating 4.0/5

Phillip C. Solo - 15/07/2021 Confirmed reviews ALL

I have stayed here four time so far, and the staff have been excellent. one major complaint was the water damage to corridor walls an ceiling outside my room, Not a very good advert for the hotel. you do seem under staffed , the TVs in rooms I have stayed are poor very limited freeview Wifi service so only 6 or say channels to chose from.

Never again at Letchworth

Customer review rating 1.0/5

Nikki Families - 13/07/2021 Confirmed reviews ALL

Such a shame that a hotel with so much potential failed on so many levels. The staff that were there were very polite and as helpful as they could be but 2 of the 3 rooms were unclean when we arrived, this was not known by reception staff and we were given keys to dirty rooms with rubbish and dirty unmade beds obviously from previous occupants. The third room was clean but without towels and when towels were requested we were told there weren't any available and only a robe and hand towel was available for a family of four. One of the rooms another member of our party was given (the first being unclean) had extremely noisy generators. Overall if it wasn't that we were staying for a special occasion we would have left.

Great location, reasonable priced

Customer review rating 4.0/5

Christine A. Families - 11/07/2021 Confirmed reviews ALL

Very helpful front desk. Very reasonable price. Generally very happy with our stay.

Understaffed and run down

Customer review rating 1.5/5

Mike B. Business - 09/07/2021 Confirmed reviews ALL

Lack of staff, over priced, run down, chaotic and poor service. A shadow of how it was a few years back.

Well located very quiet

Customer review rating 4.0/5

Sandra W. Couples - 06/07/2021 Confirmed reviews ALL

The only downside was that it was our anniversary and a special evening on Saturday 3rd July and the restaurant was booked. We had dressed up and were told we had to have a bar meal in the bar. VERY disappointed as my partner & I have eaten in your Restaurant before and was very special. We took my mum and dad because of this experience which we couldn't have.

Awful

Customer review rating 0.5/5

Linda F. Families - 06/07/2021 Confirmed reviews ALL

On arrival room wasn't ready after Travelling 5 hours, arrived after check-in time. Run out of cups and milk on check-in was told we would have them later still waiting. Lift to room wasn't working We was on the top floor so my disabled husband had to keep walking up and down 3 flights of stairs to get to our room. No sanitizer told reception still empty when we left. Rooms was very poor need a complete up date and a good clean.

Well located

Customer review rating 1.5/5

B. Families - 06/07/2021 Confirmed reviews ALL

My bed was stained mattress left open to show the cleans was not change no coffees in the room and breakfast cold at 7 o’clock in the morning 6 coffee pots cold coffee and cold toast. I only drink coffee and toast and paid for bed and breakfast.

Go somewhere else

TripAdvisor rating 1.0/5

sophielsearle Business - 20/04/2021 TripAdvisor review

Very out dated, dirty shower curtains, old flat carpet that isn't nice to walk on when you've forgotten your socks! I paid for a king size and ended up with two singles zipped together so I slept on a dip. View should have been of the grounds but was in fact the car park. Room was next to a main door which wasn't silenced

First stay since lockdown

TripAdvisor rating 4.0/5

188mrg 17/09/2020 TripAdvisor review

This was our first stay anywhere since the lockdown. We stayed for one night. The hotel's covid precautions were good and well thought out. Our stay got off to a good start with an upgrade to an enormous room with plenty of space. There was no restaurant that night in the hotel but the local village, which is a ten minute stroll away, has two good pub/restaurants who do Sunday lunch. My only complaint is that the hotel is still charging full price for breakfast which in my case was a lukewarm bacon roll. I would go back, hopefully in more normal times.

Dear Guest Thank you for reviewing Mercure Letchworth Hall We are pleased that you enjoyed your stay Kind regards Letchworth Hall

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