Mercure Letchworth Hall Hotel 4 stars

very poor check in experience, treated without respect or as a valued c.. No recognition of platinum status, no free drink etc. not a welcome back but don't book with us again experience. Staff member unaware that Hotel was part of Accor group.

Hotel receptionist were very helpful, our first room heating wasn't working so the Receptionist put us in another straight away, the receptionist the next day was also very helpful. Hotel needs updating rooms need decorating , but under the circumstances with the covid restrictions all very organised.

Host was extremely pleasant n helpful would certainly book there again

Hotel appeared clean and copious amounts of sanitizer. Reception staff and kitchen staff worked well.

Under current situation a great stay .and would stay again

great stay, except restaurant was closed due to lockdown

We think it's so cool

It's a nice hotel but because of the pandemic one does not expect things to be normal

My room was very cold. I reported it to reception and was told she would see if she could get the heating 'tweaked up'. I reported again in the morning and she said she would get 'maintenance' to look at it. When I returned late afternoon I was told maintenance had fixed it. When I got to the room it was much warmer and the curtains were open. When I closed the curtains the room started to go much colder. In the end I stuffed the curtains behind the radiator and the room temperature was OK for the rest of the stay. The curtains were thick and lined from floor to ceiling. The heat from the radiator didn't penetrate them and went straight through the glass. I can't beleive that I'm the first guest to have experienced this.

The lady on reception could not be more pleasant and helpful. Hotel was a little tired in our room and corridor but overall fine.

Brief. I have stayed once before and although this was before the tier system between the lockdowns, the evening meal offerings were not as excepted on my second stay with limited options for food (bit limited on portion size also), no taps on so drinks were served from bottles and the breakfast was most disappointing with either cereal and yoghurt or a small single sausage/bacon bap to take away (my first stay included a bit more options and a full breakfast to take away which was reasonably sized for the price of breakfast). I understand it is a challenging time during Covid but lets not allow the standards to drop.

As a long time Accor member I selected the Mercure Letchworth based on location and expected standard.

Excellent young team, however rooms unfinished, damaged and tired. Pillows wafer think, mattress lurching to one side. Alround well below Mercure standard.

Letchworth Hall Hotel is staffed by a wonderful team of people who take great care of their guests! They were always happy to help with anything we needed, the rooms were very comfortable and well kept. Our family would like to Thanks Jamie and all the team for looking after us so well and we would thoroughly recommend it as a great place to stay while visiting this part of Hertfordshire.

We’ve been back to the Mecure Letchworth Hall a number of times this year already. The staff are always friendly and helpful, even though they are currently running on reduced numbers due to the virus.