Mercure Letchworth Hall Hotel 4 stars
Customer review rating (ALL Rating) 3.5/5 390 reviews
Letchworth Lane, Letchworth Garden City, Hertfordshire
SG6 3NP LETCHWORTH
LONDON HEATHROW At 85.1km / 52.88 miles
LONDON LUTON At 20.6km / 12.8 miles
LONDON STANSTED At 47.5km / 29.52 miles
HITCHIN At 4.83km / 3 miles
LETCHWORTH At 3.22km / 2 miles
MILTON KEYNES At 43km / 26.72 miles
Check-in from - Check out up to
The 87 bedrooms offer guests a range of accommodation options including spacious suites, interconnecting rooms, classic and executive rooms. All rooms are fully air conditioned and have complimentary WiFi and Freeview. All bedrooms are in line with 4-star standards and many rooms have wonderful views overlooking the Hall's grounds. All guests have complimentary use of our on-site Nuffield Health & Wellbeing Centre and can access Letchworth Golf Club (a fee applies).
Our guest reviews
100% genuine reviews from our guestsFind out more
A working toilet would have been nice.
Customer review rating 1.5/5
Helen A. Families - Confirmed reviews ALL
A working toilet is something that we've come to expect when we stay in hotels. Unfortunately the toilet in room 7 didn't flush, and we had to fill a kettle at least 6 times in order to flush it. We only discovered this problem at 4am, when we found out that the toilet wasn't refillling from it's first use at 11pm. Breakfast was chaotic, with apparently too many guests arriving at one time for the amount of food that was being brought out. There were long queues for the breakfast buffet food to arrive and guests were constantly waiting for "missing" selections to be brought out. The food itself was good, but the queues spoilt the experience. Overall the room was good (apart from the toilet), with a comforatble bed, and good rainfall shower.
Hotel is too outdated for the price
Customer review rating 2.0/5
Lovena P. Families - Confirmed reviews ALL
The hotel is well located however the bathroom and furniture upholstery could be more appealing . The reception area is like a 2 star property. This hotel is not 4 star. The staffs were very nice at reception . Breakfast staffs was lacking .
Customer review rating 3.5/5
Anonymous Business - Confirmed reviews ALL
Good air-con in rooms, breakfast okay, reception helpful but not fully competent
Difficult to book and issues on check in
Customer review rating 2.5/5
Anonymous Couples - Confirmed reviews ALL
When booking I was surprised no confirmation email is sent, I amended my initial booking to add an additional night and this was done incorrectly and I was charged as a no show which then took multiple days to get sorted at which point I was not confident my correct booking was now in place. On arrival at the hotel it was 9pm and due to other hotel issues it sounds like we had been moved so our room was not ready, we were not happy at all considering it was so late and we are meant to have been able to get into our room from 3pm. Breakfast was severely understaffed, we could see everyone was trying to get more food out but there was an enormous queue and took a long time to be able to get a breakfast. Even the milk for cereals took ages to replace. The tea was also un drinkable which I can only assume was from the water left out.
Customer review rating 1.5/5
Helen Families - Confirmed reviews ALL
We had requested a family room but was put above the disco- the whole room was shaking with noise. We had a poorly 4yr old so you can imagine this isn’t ideal. We asked to move which we were told we couldn’t but eventually was given a small double room. We had to take a put up bed from across the hotel ourselves as not enough staff. Both rooms were filthy!! No plug socket next to bed. My husband has a CPAP machine so had to source an extension lead at 11pm- not ideal. Overall we were really dissatisfied with our stay.
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