Mercure Letchworth Hall Hotel 4 stars

No air conditioning. Elevators smell bad. Restaurant staff could be more helpful. Front desk staff were ok. I didn’t care for the ambiance at all.

Breakfast was good and the overall location and building is nice. We really enjoyed using the gym facilities as part of our stay. However, it was an extremely hot weekend and the rooms are really not designed for this. There is no aircon in the rooms and it was very uncomfortably hot. One fan was definitely not sufficient to cool the room.

Good

Where do I start?! Positives: Some of the staff were very helpful. That’s the only positive Negatives Buckle up because you’re in for a ride!! Room 4 can’t open at least one of the windows as the ivy has completely overgrown the window and is coming through the wooden frame. If you want to feel like a turkey slow cooking at Christmas then the lack of air con and poor quality of fans and lack of supply of them is a must for you here ! The overall feel of the interior makes you feel like you have arrived in gods waiting room and god will see you shortly. Now stay specific: 2 weddings weee being held at this hotel the second night of our stay. As guests of the hotel that were not attending either wedding we’d have appreciated a bit of a heads up of the carnage that was going to happen. We arrived back at the hotel in the evening after a very long day. The music from both function rooms was so loud you could hear it from space probably. The wedding guests clearly thought they owned the place and were pushing in at the general bar to get drinks. Some of the helpful staff had to step in to ensure the other paying residents were actually catered for. It gets to almost midnight and the music was still so loud we could hear it from the other end of the hotel. We could actually feel the bass it made our whole room vibrate. We phoned down to reception and I honestly wish I had either recorded the chaos or physically walked back down to reception to unleash my inner Karen because it was ridiculous. We were told it’ll stop by 12 but no apologies were given. The little sleep we got laughable. So we get to check out. The young receptionist was apologetic at least and had only been there a week. I didn’t want to shout at her so I went to breakfast but as I was sat there the feeling of dissatisfaction swelled up as we were not the only guests to complain and other received refunds. So I went back to fully air my grievances to be met with the most indifferent staff member I have ever met. I was basically called a liar and told tough luck. No refund for me as I had already checked out. So I have had to email the general manager and dispute the charge with the credit card company. Vicky Pollards bedroom would have been a nicer experience that this hotel.

Staff friendly. Aircon did not work in room 80. The room had a slopping ceiling, not good for a tall person like me. Room a bit small. Food okay. No grapefruit at breakfast which was a disappointing Bed comfortable and quite location makes a good night sleep possible.