Mercure Letchworth Hall Hotel 4 stars

My little girl and I had the most lovely time in Letchworth. We loved the area and location and couldn't fault the pretty hotel and grounds with regards to the facilities, such as gym, swim/spa area, bar & restaurant. Our only niggle was the TV reception. With our favourite shows all on a Saturday and Sunday evening we had looked forward to our girls night in watching TV guilt-free with no grumpy men to whinge about our viewing choices but it was impossible to get a decent signal on any of the channels. I also tried to ring reception a few times to ask about it and for other enquiries but there was never an answer which was a little frustrating, especially when the maid wanted us out of the room at 11 but I'd read on-line that check out was at 12. Not being able to reach reception made this a bit stressful. Apart from those minor issues we had a truly lovely stay. Thank you very much indeed.

We had been to the local spa as a treat so used your hotel as it was close. The staff were fantastic, the room however could of been cleaner. Unfortunately our romantic meal was ruined by the atmosphere (drunk guests and staff arguing) however the food was delicious and well cooked. My partner loved the gym. The grounds are lovely.

Great location , nice setting. Staff were very friendly at all times of day . Very attentive and always available. I would definitely stay here again. we had 2 separate days bookings and they were happy to let us stay in the same room, not have to change rooms each day. The room was lovely and warm and apart from storm Ciara there very little noise.

Staff were lovely, the room was the hottest room (71) in the world. Unfortunately, whilst our window had a handle, it had no locking device. We found this out during the night during a storm and high winds and so struggled to sleep for most of the night. Breakfast was nice.

Difficulty finding the hotel on the first night, wasn't well lit. radiator in bathroom didn't work and shower was slow. Room was very dated and felt shabby. Stench of sick for last 3 days near our room which was poor. The staff were very nice.

The staff were very friendly and attentive. Although the hotel is a old property it was well looked after. Room was spacious, clean and tidy.

Check in was super easy, the room was easy to find. The room was a really good size, unfortunately that’s where the positives end - no net curtains on the windows which meant that there was no privacy unless you shut out all natural light to the room, the mattress was incredibly soft, the bed was to small for the fixed bedside tables which meant the risk of falling out of bed reaching for a drink was quite high! The towels were tiny, more akin to hand towels than for use on the body. Given the proximity to other hotels in the area I would be unlikely to stay here again.

Very disappointed with our stay at the Mercure Letchworth Hall. Room 18 First of all the signage was very poor, no proper directions to the hotel reception The sink did not empty, and remained full of dirty water for hours. The shower attachment was broken, so the shower could not be put on the lower setting Towels supplied were disgusting, all very grey and 2 had large amounts of make up on. TV remote did not work. The siting of the toilet was too close to the sink, I damaged my hip getting off the loo, a larger person would find it impossible to sit on the loo. Trim coming off the wall, exposing wires. Hole in the wall with cables going in. We have stayed in many Accor/Mercure Hotels all over the world, this was by far our worst experience. Would never return to this Hotel.

Nice clean Modern room but lacking in a bright light. Check in quick but took a while to find reception. Fitness centre well displayed, just like restaurant, but hotel entrance not obvious.

On arrival we were upgraded to a beautiful suite , we had booked dinner and breakfast and can honestly say everything was great , you should be very proud of all your staff .

Friendly staff. Comfortable rooms. Nice lunch. Good choice at breakfast and staff very efficient and solicitous. A great stay.

Letchworth is a lovely place and the hotel was very nice, clean and spacious. Rooms were big and the gardens looked well looked after but it was a little too cold to walk around. Very relaxing and breakfast was just amazing , also all the staff were extremely friendly.

The hotel is beautiful, very well maintained and situated. Facilities are brilliant. However, the hotel is made excellent by its staff. Every single member of staff were helpful, cheerful, friendly and welcoming. Nothing was too much trouble. I have rarely received such amazing service from every single person. They definitely made the stay first class.

Room was dated, needed re decoration. Was freezing cold no heating on had to turn radiator right up. Was on room on ground floor in corridor next to door. Every time someone went through the door the whole room shook. Worst nights sleep ever!

I understand technical issues but this was a joke.