Mercure Letchworth Hall Hotel 4 stars

Customer review rating 4.0/5 4,423 reviews
Mercure Letchworth Hall Hotel
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Hotel extras

  • 17th-century manor house, complete with original features

  • On-site Nuffield Health & Wellbeing Centre

  • Lytton's Restaurant offers a choice of international meals

  • Wedding facilities capable of accommodating 170 guests

  • 7 dedicated meeting rooms accommodating up to 240 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private outdoor parking
  • Reduced mobility rooms
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salon
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Letchworth Hall Hotel

Letchworth Lane
Letchworth Garden City
Hertfordshire
SG6 3NP
letchworth
united kingdom

Tel: +441462683747

Fax: (+44)1462/481540

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON HEATHROW At 85.1km / 52.88 miles

  • By plane

    LONDON LUTON At 20.6km / 12.8 miles

  • By plane

    LONDON STANSTED At 47.5km / 29.52 miles

  • By train

    HITCHIN At 4.83km / 3 miles

  • By train

    LETCHWORTH At 3.22km / 2 miles

  • By train

    MILTON KEYNES At 43km / 26.72 miles

GPS :51.963759, -0.229099

Our accommodations

The 87 bedrooms offer guests a range of accommodation options including spacious suites, interconnecting rooms, classic and executive rooms. All rooms are fully air conditioned and have complimentary WiFi and Freeview. All bedrooms are in line with 4-star standards and many rooms have wonderful views overlooking the Hall's grounds. All guests have complimentary use of our on-site Nuffield Health & Wellbeing Centre and can access Letchworth Golf Club (a fee applies).

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Views: Golf view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Single bed Superior

  • Max. number of persons: 1
  • Views: Golf view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 4
  • Views: Golf view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 kingsize bed

  • Max. number of persons: 4
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Suite 1 Double bed Deluxe

  • Max. number of persons: 4
  • Views: Garden side, Golf view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

LYTTON'S

Type of cuisine: International

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Enjoy a drink in our bar which stocks a full range of wines and spirits. During the summer months why not enjoy a bar lunch on our patio, which has magnificent views of our gardens and neighbouring Letchworth Golf Course.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 216

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Letchworth Hall Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,423 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,649 reviews

Fabulous old part of the building

Customer review rating 4.0/5

Sharon F. Families - 23/02/2020 Confirmed reviews ALL

As previous reviews lots of maintenance work needed on the windows etc, interior and exterior, but the building was lovely. Someone was complaining in the evening and the staff were all running around trying to sort out the problem (the guy had moved rooms 3 times). The staff were busy trying to sort out his problems but in the process were stomping around at speed and looking unprofessional, which was a shame, something to consider for the future. Towel rail did not work (and yes I turned on the fuse) Windows did not open and the bathroom one was stuck slightly open. Stains on the skirting. Spa facilities great. Reception staff good. Lights up to the room in the hallway did not always come on (movement operated). I stayed in a Marriott hotel last night for the same price and the room was far superior, as was the upkeep of the building.

Dear Sharon F., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, James

Good stay.

Customer review rating 4.0/5

Irene H. Couples - 21/02/2020 Confirmed reviews ALL

Staff friendly and helpful. Breakfast delicious, but no box when ordering for butter and marmalade. We just had toast. Television reception was awful due to storm probably. Carpet in bedroom very worn.

Dear Irene H., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, James

As good as always.

Customer review rating 4.0/5

Mr C. Business - 20/02/2020 Confirmed reviews ALL

Another pleasurable stay

Dear Steve C., We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James

Okay

Customer review rating 4.0/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

The room wasn't ready when we got there. We were not offered a drink whilst we waited. The room had a few damaged fixings and some damp. The bed and the pillows were uncomfortable. The resturant was nice and the staff were pleasant.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We do hope to welcome you back in the future. Sincerely, Laura Reception

Good facilities and very welcoming staff

Customer review rating 4.0/5

Mable Friends - 19/02/2020 Confirmed reviews ALL

Had a good experience for our group of 10 the place is well managed with happy staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Laura Reception

Lovely little break!

Customer review rating 4.0/5

Louise Families - 19/02/2020 Confirmed reviews ALL

My little girl and I had the most lovely time in Letchworth. We loved the area and location and couldn't fault the pretty hotel and grounds with regards to the facilities, such as gym, swim/spa area, bar & restaurant. Our only niggle was the TV reception. With our favourite shows all on a Saturday and Sunday evening we had looked forward to our girls night in watching TV guilt-free with no grumpy men to whinge about our viewing choices but it was impossible to get a decent signal on any of the channels. I also tried to ring reception a few times to ask about it and for other enquiries but there was never an answer which was a little frustrating, especially when the maid wanted us out of the room at 11 but I'd read on-line that check out was at 12. Not being able to reach reception made this a bit stressful. Apart from those minor issues we had a truly lovely stay. Thank you very much indeed.

Dear Guest, Thank you for taking the time to share your feedback. We are very happy that you enjoyed your overall experience and do apologise that you had a couple issues. We hope to work on these to improve your experience further and welcome you back to our hotel very soon! Sincerely, The Reception Team

Good Stay

Customer review rating 4.0/5

Lisa N. Couples - 18/02/2020 Confirmed reviews ALL

We had been to the local spa as a treat so used your hotel as it was close. The staff were fantastic, the room however could of been cleaner. Unfortunately our romantic meal was ruined by the atmosphere (drunk guests and staff arguing) however the food was delicious and well cooked. My partner loved the gym. The grounds are lovely.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, James

Great setting . Very friendly colleagues

TripAdvisor rating 4.0/5

F9282LNlisaa 13/02/2020 TripAdvisor review

Great location , nice setting. Staff were very friendly at all times of day . Very attentive and always available. I would definitely stay here again. we had 2 separate days bookings and they were happy to let us stay in the same room, not have to change rooms each day. The room was lovely and warm and apart from storm Ciara there very little noise.

Dear Guest, Thank you for taking the time to review our hotel. We are so pleased you enjoyed your stay here and will be passing this positive feedback on to the relevant departments. Kind Regards, Reception

Ok value for money

Customer review rating 4.0/5

Wesley Couples - 11/02/2020 Confirmed reviews ALL

Staff were lovely, the room was the hottest room (71) in the world. Unfortunately, whilst our window had a handle, it had no locking device. We found this out during the night during a storm and high winds and so struggled to sleep for most of the night. Breakfast was nice.

Dear Wesley P., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations. We appreciate you sharing your concerns, we will speak with the correct departments to prevent this reoccurring. Sincerely, Kelsey-Anne
Customer review rating 4.0/5

Tracey Business - 11/02/2020 Confirmed reviews ALL

Difficulty finding the hotel on the first night, wasn't well lit. radiator in bathroom didn't work and shower was slow. Room was very dated and felt shabby. Stench of sick for last 3 days near our room which was poor. The staff were very nice.

Dear Tracey M., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest Regards James

Staff made a great stay

Customer review rating 4.0/5

Joe Business - 10/02/2020 Confirmed reviews ALL

The staff were very friendly and attentive. Although the hotel is a old property it was well looked after. Room was spacious, clean and tidy.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelsey-Anne

Neither good or bad - pretty meh....

Customer review rating 4.0/5

S H. Couples - 10/02/2020 Confirmed reviews ALL

Check in was super easy, the room was easy to find. The room was a really good size, unfortunately that’s where the positives end - no net curtains on the windows which meant that there was no privacy unless you shut out all natural light to the room, the mattress was incredibly soft, the bed was to small for the fixed bedside tables which meant the risk of falling out of bed reaching for a drink was quite high! The towels were tiny, more akin to hand towels than for use on the body. Given the proximity to other hotels in the area I would be unlikely to stay here again.

Dear S H., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kind Regards James

Expect better at a Mercure

Customer review rating 4.0/5

Brian W. Couples - 10/02/2020 Confirmed reviews ALL

Very disappointed with our stay at the Mercure Letchworth Hall. Room 18 First of all the signage was very poor, no proper directions to the hotel reception The sink did not empty, and remained full of dirty water for hours. The shower attachment was broken, so the shower could not be put on the lower setting Towels supplied were disgusting, all very grey and 2 had large amounts of make up on. TV remote did not work. The siting of the toilet was too close to the sink, I damaged my hip getting off the loo, a larger person would find it impossible to sit on the loo. Trim coming off the wall, exposing wires. Hole in the wall with cables going in. We have stayed in many Accor/Mercure Hotels all over the world, this was by far our worst experience. Would never return to this Hotel.

Dear Brian W., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, James

Modern Room

Customer review rating 4.0/5

P. Couples - 06/02/2020 Confirmed reviews ALL

Nice clean Modern room but lacking in a bright light. Check in quick but took a while to find reception. Fitness centre well displayed, just like restaurant, but hotel entrance not obvious.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We will pass your concerns to the correct department. Sincerely, Kelsey-Anne

REALLY LOVELY RELAXED STAY

Customer review rating 4.0/5

Amanda J. Couples - 04/02/2020 Confirmed reviews ALL

On arrival we were upgraded to a beautiful suite , we had booked dinner and breakfast and can honestly say everything was great , you should be very proud of all your staff .

Dear Amanda j., Thank-you for your review on your recent stay with us, I'm glad the upgrade lived up to expectations. I will pass on all your feedback to all departments and we look forward to seeing you again. Sincerely, Kelsey-Anne

Perfect for what we were doing that weekend.

Customer review rating 4.0/5

Mike Friends - 04/02/2020 Confirmed reviews ALL

Friendly staff. Comfortable rooms. Nice lunch. Good choice at breakfast and staff very efficient and solicitous. A great stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelsey-Anne

Lovely Stat

Customer review rating 4.0/5

Rachel M. Families - 03/02/2020 Confirmed reviews ALL

Letchworth is a lovely place and the hotel was very nice, clean and spacious. Rooms were big and the gardens looked well looked after but it was a little too cold to walk around. Very relaxing and breakfast was just amazing , also all the staff were extremely friendly.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I will pass your feedback onto our team members. Sincerely, Kelsey-Anne

Fantastic service

Customer review rating 4.0/5

Eiddwen W. Families - 03/02/2020 Confirmed reviews ALL

The hotel is beautiful, very well maintained and situated. Facilities are brilliant. However, the hotel is made excellent by its staff. Every single member of staff were helpful, cheerful, friendly and welcoming. Nothing was too much trouble. I have rarely received such amazing service from every single person. They definitely made the stay first class.

Dear Eiddwen W., We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey-Anne

Not great

Customer review rating 4.0/5

Anonymous Couples - 02/02/2020 Confirmed reviews ALL

Room was dated, needed re decoration. Was freezing cold no heating on had to turn radiator right up. Was on room on ground floor in corridor next to door. Every time someone went through the door the whole room shook. Worst nights sleep ever!

Dear Klinnert Z., Thank you for taking the time to review your recent stay. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Mercure. Sincerely, Kelsey-Anne

Phone, towel rail, hot water, heating didn’t work.

Customer review rating 4.0/5

Rachel Business - 31/01/2020 Confirmed reviews ALL

I understand technical issues but this was a joke.

Dear Rachel E., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Warmest regards Kelsey-Anne
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