Mercure Letchworth Hall Hotel 4 stars

As a member of the IBA for over 25 years, iam astonished by the incompetence, arrogance and the lack of basices skills of this hotel employes. We stayed 2 days and where constantly insulted and given the feeling that all this hotel is intrested in is money . We send a 15 points complaint to the GM and never get a answer. I#We just can recommend everybody with basic manners and civilised behavior to striktly avoid this place

We stayed at Mercure Letchworth Hall Hotel for a relaxing two days. we were not disappointed and will return again but with the family next time. The location is great, away from the built up area with good views. There was a wedding in progress the Saturday evening, but there was no noise or disruption in our room. The food is great, staff very friendly and helpful. The Spa and Gym is Nuffield which is excellent. Recommended.

Mr Alex M.. Very average hotel, not worthy of its 4 star rating. My wife and I booked in as silver Accor members and the bathroom was ghastly. The flush didn't work and the loo was soiled. We were moved, at our insistence, but still pretty second rate.

Hotel was clean and well presented. Reception on check-in was friendlt and effecient (Receptionist Siobhan). My room was above the bar, so in an older part of the building, which added to the expetrence.

Bad communication with the hotel staff No late or cappuccino No natural yogurt Uneatable porridge Heating way too high in rooms Have to wait 10mins to get warm water

This hotel is now very tired, it is in desperate need of a refit , staff turnover seems to be slowing, and you have a couple of shining stars James in particular always very professional and goes out of his way to make sure you have every thing you need. However the state of some of the rooms that I stay in leaves a lot to be desired , i would go so far as to say this is no longer a 4 star choice hotel. Flaky paint on wooden windows that need replacing , peeling wall paper , stained carpets in communal hallways near reception. The whole feel of this hotel has changed over the years. I stay in many 4 star hotels around the globe on business and we always bring our guests to the Letchworth however unless a refit is likley to happen soon then we will be forced to take them elsewhere

Check in was easy, every member of staff was a delight - our whole group commented on them. Breakfast was good but with a large wedding party in could be better laid out. Room (2) was noisy both from stairwell and above and dark. Needs plug points by bed. Bathroom disappointing, needs deep clean and updating.

Good room, good food, good staff.

Nice hotel and location. All staff friendly especially in the restaurant. The only slight letdown was the state of the bathroom, its looked very old and definitely needed some sprucing up. The taps had limescale around them.

The standard we expected from Mercure was highly disappointing, the beds were very uncomfortable and the quality was inadequate given the price I was charged for the room. We had ordered a superior room with a king size bed and were given a room with two single beds which were incredibly uncomfortable with awful nattresses.

Disappointed with the room, but staff were very attentive.

The hotel is marketed as a premium option. The building is very run down in need to renovation. The food was laughably expensive for very poor quality. Was due to stay a week, left after one day. Much better options for cheaper in the area.

First night was spent in room 26. Very noisy and hot. Could not switch off the radiator as it was broken. When window was opened the noise from the electric charger directly outside the room and the rumble noise through the radiators prevented us from sleeping all night. For the second night we were in room 53 which was much more comfortable and we had a good second nights sleep.

Overall it was fine - best part was the breakfast. The room itself was a bit tired and needed updating as bit the surrounding corridors. Bathroom was dirty and only kne set of towels provided in a twin room. Wouldn't recommend or stay again.

Lovely vegan food and pool