Mercure Letchworth Hall Hotel 4 stars

Brief. I have stayed once before and although this was before the tier system between the lockdowns, the evening meal offerings were not as excepted on my second stay with limited options for food (bit limited on portion size also), no taps on so drinks were served from bottles and the breakfast was most disappointing with either cereal and yoghurt or a small single sausage/bacon bap to take away (my first stay included a bit more options and a full breakfast to take away which was reasonably sized for the price of breakfast). I understand it is a challenging time during Covid but lets not allow the standards to drop.

As a long time Accor member I selected the Mercure Letchworth based on location and expected standard.

Excellent young team, however rooms unfinished, damaged and tired. Pillows wafer think, mattress lurching to one side. Alround well below Mercure standard.

Letchworth Hall Hotel is staffed by a wonderful team of people who take great care of their guests! They were always happy to help with anything we needed, the rooms were very comfortable and well kept. Our family would like to Thanks Jamie and all the team for looking after us so well and we would thoroughly recommend it as a great place to stay while visiting this part of Hertfordshire.

We’ve been back to the Mecure Letchworth Hall a number of times this year already. The staff are always friendly and helpful, even though they are currently running on reduced numbers due to the virus.

A short stay in a clean hotel and room. Excellent support from the staff, following all the current government guidelines.

Every staff member we met was extremely polite and helpful. We were celebrating our Ruby Wedding Anniversary , and on entering our room found there were two complimentary desserts, some macaroons and free drinks vouchers - very welcome. Room was spacious and clean (would have rated a 10 if the bathroom ceiling had been repainted to remove signs of damp). Felt very safe within the hotel - one way arrows and distance markers on the floor, masks worn when moving about the hotel , sanitisers available in numerous locations , disposable cups and packs containing tea, coffee, sugar and toiletries handed out on arrival. Tables were well distanced in the breakfast room , sanitised between customers, one way system and number restrictions in place when heading to the buffet. Good choice of cooked breakfast (served my staff member ) , cereals, and drinks . As our first time away since lockdown we were very pleased with our stay and would definitely return.

Staff were always friendly and helpful.

Good service

It can't be denied that the hotel is in need of significant refurbishment but in these difficult times we had an enjoyable short stay touring the area.

Under current Covid restrictions, we felt very safe in the hotel as everything was organised to eliminate any possibility of contracting the virus. Yet service was still good.

All the staff were accommodating and welcoming and couldn’t do enough to help. Checkin was easy and reassured me as a guest that I was safe and check out was speedy & efficient. The rooms were clean and comfortable and I couldn’t have asked for anything else. A 5* stay

Hotel was clean and comfortable. Very comfortable bed. Decor a bit tired and faded. Probably approaching a refurb in the near future. As we were only there 2 nights, we did not miss the reduced housekeeping service during Covid. Indeed, all the staff were excellent. The breakfast was a huge disappointment, while we understood the Covid-safety measures meant pre-ordering and collecting our breakfast, the lack of choice and the polystyrene containers and plastic cutlery were reminiscent of greasy spoon cafes and environmentally wasteful. We could not understand how or why proper plates or cutlery could not be used - given everything is cleaned in between use anyway.

Great customer service

In these unprecedented times, hotel cleanliness standards not as good as normal.