Mercure Letchworth Hall Hotel 4 stars

Customer review rating 4.0/5 4,412 reviews
Mercure Letchworth Hall Hotel
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+ 22 Services
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Hotel extras

  • 17th-century manor house, complete with original features

  • On-site Nuffield Health & Wellbeing Centre

  • Lytton's Restaurant offers a choice of international meals

  • Wedding facilities capable of accommodating 170 guests

  • 7 dedicated meeting rooms accommodating up to 240 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private outdoor parking
  • Reduced mobility rooms
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salon
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Letchworth Hall Hotel

Letchworth Lane
Letchworth Garden City
Hertfordshire
SG6 3NP
letchworth
united kingdom

Tel: +441462683747

Fax: (+44)1462/481540

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON HEATHROW At 85.1km / 52.88 miles

  • By plane

    LONDON LUTON At 20.6km / 12.8 miles

  • By plane

    LONDON STANSTED At 47.5km / 29.52 miles

  • By train

    HITCHIN At 4.83km / 3 miles

  • By train

    LETCHWORTH At 3.22km / 2 miles

  • By train

    MILTON KEYNES At 43km / 26.72 miles

GPS :51.963759, -0.229099

Our accommodations

The 87 bedrooms offer guests a range of accommodation options including spacious suites, interconnecting rooms, classic and executive rooms. All rooms are fully air conditioned and have complimentary WiFi and Freeview. All bedrooms are in line with 4-star standards and many rooms have wonderful views overlooking the Hall's grounds. All guests have complimentary use of our on-site Nuffield Health & Wellbeing Centre and can access Letchworth Golf Club (a fee applies).

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Views: Golf view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Single bed Superior

  • Max. number of persons: 1
  • Views: Golf view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 4
  • Views: Golf view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 kingsize bed

  • Max. number of persons: 4
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Suite 1 Double bed Deluxe

  • Max. number of persons: 4
  • Views: Garden side, Golf view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

LYTTON'S

Type of cuisine: International

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Enjoy a drink in our bar which stocks a full range of wines and spirits. During the summer months why not enjoy a bar lunch on our patio, which has magnificent views of our gardens and neighbouring Letchworth Golf Course.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 216

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Letchworth Hall Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,412 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,648 reviews

Great setting . Very friendly colleagues

TripAdvisor rating 4.0/5

F9282LNlisaa 13/02/2020 TripAdvisor review

Great location , nice setting. Staff were very friendly at all times of day . Very attentive and always available. I would definitely stay here again. we had 2 separate days bookings and they were happy to let us stay in the same room, not have to change rooms each day. The room was lovely and warm and apart from storm Ciara there very little noise.

Dear Guest, Thank you for taking the time to review our hotel. We are so pleased you enjoyed your stay here and will be passing this positive feedback on to the relevant departments. Kind Regards, Reception

Ok value for money

Customer review rating 4.0/5

Wesley Couples - 11/02/2020 Confirmed reviews ALL

Staff were lovely, the room was the hottest room (71) in the world. Unfortunately, whilst our window had a handle, it had no locking device. We found this out during the night during a storm and high winds and so struggled to sleep for most of the night. Breakfast was nice.

Dear Wesley P., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations. We appreciate you sharing your concerns, we will speak with the correct departments to prevent this reoccurring. Sincerely, Kelsey-Anne
Customer review rating 4.0/5

Tracey Business - 11/02/2020 Confirmed reviews ALL

Difficulty finding the hotel on the first night, wasn't well lit. radiator in bathroom didn't work and shower was slow. Room was very dated and felt shabby. Stench of sick for last 3 days near our room which was poor. The staff were very nice.

Dear Tracey M., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest Regards James

Staff made a great stay

Customer review rating 4.0/5

Joe Business - 10/02/2020 Confirmed reviews ALL

The staff were very friendly and attentive. Although the hotel is a old property it was well looked after. Room was spacious, clean and tidy.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelsey-Anne

Neither good or bad - pretty meh....

Customer review rating 4.0/5

S H. Couples - 10/02/2020 Confirmed reviews ALL

Check in was super easy, the room was easy to find. The room was a really good size, unfortunately that’s where the positives end - no net curtains on the windows which meant that there was no privacy unless you shut out all natural light to the room, the mattress was incredibly soft, the bed was to small for the fixed bedside tables which meant the risk of falling out of bed reaching for a drink was quite high! The towels were tiny, more akin to hand towels than for use on the body. Given the proximity to other hotels in the area I would be unlikely to stay here again.

Dear S H., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kind Regards James

Expect better at a Mercure

Customer review rating 4.0/5

Brian W. Couples - 10/02/2020 Confirmed reviews ALL

Very disappointed with our stay at the Mercure Letchworth Hall. Room 18 First of all the signage was very poor, no proper directions to the hotel reception The sink did not empty, and remained full of dirty water for hours. The shower attachment was broken, so the shower could not be put on the lower setting Towels supplied were disgusting, all very grey and 2 had large amounts of make up on. TV remote did not work. The siting of the toilet was too close to the sink, I damaged my hip getting off the loo, a larger person would find it impossible to sit on the loo. Trim coming off the wall, exposing wires. Hole in the wall with cables going in. We have stayed in many Accor/Mercure Hotels all over the world, this was by far our worst experience. Would never return to this Hotel.

Dear Brian W., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, James

Modern Room

Customer review rating 4.0/5

P. Couples - 06/02/2020 Confirmed reviews ALL

Nice clean Modern room but lacking in a bright light. Check in quick but took a while to find reception. Fitness centre well displayed, just like restaurant, but hotel entrance not obvious.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We will pass your concerns to the correct department. Sincerely, Kelsey-Anne

REALLY LOVELY RELAXED STAY

Customer review rating 4.0/5

Amanda J. Couples - 04/02/2020 Confirmed reviews ALL

On arrival we were upgraded to a beautiful suite , we had booked dinner and breakfast and can honestly say everything was great , you should be very proud of all your staff .

Dear Amanda j., Thank-you for your review on your recent stay with us, I'm glad the upgrade lived up to expectations. I will pass on all your feedback to all departments and we look forward to seeing you again. Sincerely, Kelsey-Anne

Perfect for what we were doing that weekend.

Customer review rating 4.0/5

Mike Friends - 04/02/2020 Confirmed reviews ALL

Friendly staff. Comfortable rooms. Nice lunch. Good choice at breakfast and staff very efficient and solicitous. A great stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelsey-Anne

Lovely Stat

Customer review rating 4.0/5

Rachel M. Families - 03/02/2020 Confirmed reviews ALL

Letchworth is a lovely place and the hotel was very nice, clean and spacious. Rooms were big and the gardens looked well looked after but it was a little too cold to walk around. Very relaxing and breakfast was just amazing , also all the staff were extremely friendly.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I will pass your feedback onto our team members. Sincerely, Kelsey-Anne

Fantastic service

Customer review rating 4.0/5

Eiddwen W. Families - 03/02/2020 Confirmed reviews ALL

The hotel is beautiful, very well maintained and situated. Facilities are brilliant. However, the hotel is made excellent by its staff. Every single member of staff were helpful, cheerful, friendly and welcoming. Nothing was too much trouble. I have rarely received such amazing service from every single person. They definitely made the stay first class.

Dear Eiddwen W., We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey-Anne

Not great

Customer review rating 4.0/5

Anonymous Couples - 02/02/2020 Confirmed reviews ALL

Room was dated, needed re decoration. Was freezing cold no heating on had to turn radiator right up. Was on room on ground floor in corridor next to door. Every time someone went through the door the whole room shook. Worst nights sleep ever!

Dear Klinnert Z., Thank you for taking the time to review your recent stay. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Mercure. Sincerely, Kelsey-Anne

Phone, towel rail, hot water, heating didn’t work.

Customer review rating 4.0/5

Rachel Business - 31/01/2020 Confirmed reviews ALL

I understand technical issues but this was a joke.

Dear Rachel E., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Warmest regards Kelsey-Anne

Very comfortable, perfect location, fabulous rooms and quiet

Customer review rating 4.0/5

B. Business - 31/01/2020 Confirmed reviews ALL

We were given a suite which was a stunning surprise, I was disappointed we couldn’t stay longer and make more use of it. Extremely comfortable stay thank you

Dear Ellen B., We appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Kelsey-Anne

Fantastic friendly Hotel

Customer review rating 4.0/5

Phil S. Business - 28/01/2020 Confirmed reviews ALL

I would like to take the opportunity to thank all the staff for making my stays at the hotel very pleasant and encourages me to make sure I stay at the Letchworth. Everyone deserves a thank you but the two people who deserve recognition are Laura and Kelsey on reception. It is great to be greeted by a warm smile. I have been there when the odd obnoxious guest has been mouthing off at reception but they have been professional and polite in defusing the situation.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Letchworth Hotel

Good Stay and overall all value for money

Customer review rating 4.0/5

Jonathan Business - 28/01/2020 Confirmed reviews ALL

Positive. I arrived very late but still the reception was very helpful. The facilities are excellent and although the hotel is dated the fact that a spa facility can be used by the residence, it makes up for the aging of the hotel. I highly recommend the hotel for families.

Dear Jonathan V., It is always a pleasure to receive positive feedback and I'm glad you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey-Anne

Mixed experience

Customer review rating 4.0/5

Samantha Families - 28/01/2020 Confirmed reviews ALL

Firstly may I say that the staff could not have been nicer. The bed was comfortable and the food was good. The room was tired however. The heated towel rail didn't work, the radiator was cold in the bathroom. The shaver mirror was missing and the light above the mirror in the bedroom didn't work. My sister did not have a radiator in her family room and they slept in their cardigans as they were cold in the night. Her heated towel rail also did not work, or the light above the mirror. I ordered a wake up call for 8.00am. It never came and the phone kept out cutting out as I tried to call reception to order the alarm call. The major probkem we had was that we were there with my 12 year old neice and had booked this hotel as it had a pool. Apparently in your T&C 's it says that restrictions apply to children using the pool, but this was not clear when I booked the room and it was not brought to my attention when we spoke to the hotel staff when asking for directions to the pool. My neice decided not to swim on the first day of our arrival and sat quietly in the corner. This was 6.45pm. We were told by a staff member at the pool that she could not stay in the pool area and would need to sit outside in reception . We explained she was only just 12 and could not stay on her own outside the pool area. We were then told she shouldn't be there as children were not allowed at that time. We explained we were hotel guests but was told to come back after 12 noon the next day. We were due to check out by 12 noon. We asked if we could finish our swim then leave, we were told rules are rules and my neice would need to leave immediately. We therefore left and did not return. You should not be advertising this hotel with a pool or make it clear it is not your pool but a nutfield health pool with restrictions for hotel guests. This put a damper on the whole experience. Based on our experiences we will not return to this hotel.

Dear Samantha P., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations. At Mercure, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. And it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kelsey-Anne

Major disappointment given the recommendations received.

Customer review rating 4.0/5

Andrew D. Couples - 28/01/2020 Confirmed reviews ALL

The experience was terrible. For a special weekend I called head of our stay to order a bottle of bubbles to be placed in the room upon arrival. This did not happen. We were informed as a 'Gold Member' we had been given an upgrade to a suite. The suite was no more than a two bed-roomed apartment possibly used as staff quarters? Non of the telephones worked, there was no information relating to the hotel (including health & safety evacuation procedures) , the bathroom fittings did not work, the television in the main bedroom did not work and there were no bedside lights. This whilst seems unimportant when reading on an evening is quite a challenge with overhead spotlights! I can only describe the accommodation as 'work in progress'. So without telephones no communication could be made to the management, I had to go downstairs to reception to complain and make them aware that no bubbles were in the room! The overall place was shabby which is a pity because the building itself is situated in a pretty location and has history. Dinner was fine, average, but upon ordering a bottle of wine from the menu at 20 pounds, upon checkout the next day suddenly became 35 pounds! And no bill was provided. Overall a major disappointment.

Dear Andrew D., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Sincerely, Kelsey-Anne

Correct

TripAdvisor rating 4.0/5

FrenchMick Business - 25/01/2020 TripAdvisor review

Hotel correct, it could take some time to go from the entrance to the room depending of where is located the room.so many doors to open and close. Bars in the night very nice, warm and quiete Despite I bring my Silver Accor number at the registration, i didn't got the free drink...

Dear FrenchMick Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. We are glad you enjoyed your overall stay with us and I'm sorry your membership welcome drink was not offered to you. We strive to learn and will make sure this doesn't happen again in the future. Kindest Regards Laura

Fabulous staff

Customer review rating 4.0/5

C M. Families - 24/01/2020 Confirmed reviews ALL

A tired hotel much in need of an overhaul but nevertheless comfortable and blessed with amazing staff who were friendly and attentive. Very dog friendly (apart from the absence of an outside dog waste bin).

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I will pass your comments over to the maintenance team regarding the services if you are bringing a dog and see if we can can this in place. Kind Regards James
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