Novotel Suites Luxembourg Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 3,004 reviews

ALLSAFE approved hotel

Information message

Novotel Suites Luxembourg
See on a map
+ 18 Services

Hotel extras

  • Fully equipped, inviting suites for maximum comfort

  • Suites that can be converted into meeting spaces

  • Gourmet area offering fresh and prepared dishes

  • 24-hour fitness room

  • In the Luxembourg business district

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Suites Luxembourg

13 Avenue J F Kennedy
Quartier Europeen
1855 luxembourg
luxembourg

Fax: (+352)352/27048944

Check-in from 15h00

Check out up to 12h00

  • PULVERMUHL:  N°13 MUDAM PHILARMONI

  • TRAM:  MUDAM PHILARMONIE

  • By plane

    FINDEL At 9km / 5.59 miles

  • By train

    LUXEMBOURG At 5km / 3.11 miles

GPS:49.620333, 6.145167

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

323 sq. ft (30 m²) modular Suite. Free WIFI and wired Internet access, calls to national land lines. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, sofa bed, fridge and microwave 323 sq. ft (30 m²) Family Suite. Free WIFI and wired Internet access, calls to national land lines. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, 2 sofa beds, fridge and microwave

Executive Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our guest reviews for
Novotel Suites Luxembourg

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,004 reviews

TripAdvisor Rating 4.0/5

672 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located but noisy

Customer review rating 3.5/5

Anonymous Business - 24/11/2021 Confirmed reviews ALL

Well located in the Kirchberg business area but the hotel is next to the main road and the noise of the tram will wake you up very early....(trams go from around 4:30am until midnight...) Executive suites normally come with complimentary minibar.... but minibars are empty now (excuse of COVID-19 was quoted by front desk.... although Novotel hotel 20meters further does provide daily minibar refills....) Alternatively they will let you pick a couple of products from their Boutique shop... but this was not stated at check-in. Rooms are very comfortable with separate Shower and bathtub and small living area.

Dear Guest. Thank you for taking the time to respond to our customer satisfaction survey. It is wonderful to hear that you felt so at home at our hotel and we're glad you appreciated our convenient location. While it is a pleasure to know you were pleased with some aspects of your stay, we sincerely regret that you did not reach out to us while on-site with all your concerns, so that we could have immediately dealt with some of them and in other cases looked for a solution to ensure your stay with us was as comfortable as possible. Thank you once again for your valuable feedback. We look forward to welcoming you back, on a future trip. Sincerely, Bram Maes, General Manager

Memorable stay

TripAdvisor rating 5.0/5

friday245 Business - 23/11/2021 TripAdvisor review

I enjoyed every minute of my stay at Novotel Suites, I felt really like home. Honestly, as I travel often to Luxembourg, I consider it best hotel there. Location is perfect, room is spacious and clean, breakfast is excellent. High level of quality and standards. Personnel are very professional and extremely kind and management is careful about details. Thank you for the nice stay and I hope that I will have the opportunity to visit you again.

Dear Guest, Thank you for this review of your recent stay. It is wonderful to hear that you felt so at home at our hotel and we're glad we were able to help start your day off the right way with a tasty breakfast. It's also a pleasure to know that our high standards and service met your expectations. Your positive feedback inspires our team to continue with their efforts to maintain the high standards of service that we set for ourselves. We hope that you will be able to return for another great experience. Kind regards, Bram Maes, General Manager

Excellent hotel

Customer review rating 5.0/5

A.g. Business - 19/11/2021 Confirmed reviews ALL

The room is spacious and clean, location is perfect. Personnel, without exception, are very kind, professional and helpful. Management is careful about details and doing excellent job. High quality of services and standards. I enjoyed every single minute in this hotel, my favorite and the best hotel in Luxembourg.

Dear Guest, Thank you for this review of your recent stay. We are thrilled that everything met your expectations during your stay. Your positive feedback inspires our team to continue with their efforts to maintain the high standards of service that we set for ourselves. We look forward to seeing you again. Kind regards, Bram Maes, General Manager

Incredible service

Customer review rating 5.0/5

Mary B. Families - 02/11/2021 Confirmed reviews ALL

We were a family of five that had booked an airbnb in Luxembourg City for 5 days to apply for our dual-citizenship. An hour before we were to move into our place they canceled. We searched around in a panic to find a new place but nothing was available that night. The Novotel had room for 5 comfortably, the staff was so kind and accommodating, gave us restaurant recommendations and is so close to the trains. I would stay again. Very pleased and grateful.

Dear Mary, Thank you for such a positive review. Thank you for your kind words about our team members; we are delighted that you received a courteous service. We look forward to welcoming you back in the future. Best wishes, Bram Maes, General Manager

Generally good

Customer review rating 3.5/5

Christian L. Families - 28/10/2021 Confirmed reviews ALL

The problem was the key card on both our stays didn’t work first time and had to go to reception to get new ones - even then only one of ours worked . We also have had problems with the tap in the bath . We have to fill the bath using the shower head which is Inconvenient - the tap can’t be engaged (turned on) . Also the receptionist had to come to our room to help open the door because on the green light - it wouldn’t open . After a lot of tries we got it open and it takes up a lot of our time . She mentioned that the door system is old - if so , then replace them ! However room clean and well payed out .

Dear Christian, I appreciate the time you have taken to let us know how you rated your stay with us. I am so pleased that you appreciated the high standards and quality service which we strive to uphold. We do try to make sure all our guests have the best experience they can with us and regret the issues you had with our key cards, our team members are always on hand to assist if needed. We are sorry for the issues you had with your room, I have taken your comments into account and will be sure to share them with the team so that we may carry out corrective measures. We hope to welcome you back on a future occasion, Christian, at Novotel Luxembourg Kirchberg. Best wishes, Bram Maes, General Manager

Nice stay

Customer review rating 5.0/5

A.g. Business - 24/10/2021 Confirmed reviews ALL

I enjoyed my stay at novotel suites. Nice, clean and spacious room, warm welcome and excellent level of services

Dear Guest, Thank you for such a positive review. We are thrilled that everything met your expectations during your stay. Your positive feedback inspires our team to continue with their efforts to maintain the high standards of service that we set for ourselves. We would be delighted to welcome you back. Sincerely, Bram Maes, General Manager

excellent location, very efficient staff

Customer review rating 5.0/5

Om Business - 14/10/2021 Confirmed reviews ALL

Simply an excellent stay: wonderful room, wonderful staff, excellent location

Dear Guest, Thank you for taking a moment to review your experience. We are very pleased you had such an enjoyable stay at our hotel and found our location ideal. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. We look forward to seeing you again. Kind regards, Bram Maes, General Manager

Excellent Experience

Customer review rating 5.0/5

Olliver H. Couples - 05/10/2021 Confirmed reviews ALL

All staff were knowledgeable, kind and willing to assist us with anything we needed. Our room was spacious and the bathroom had great fixtures. The food served was also delicious. Next time we visit Luxembourg, we will definitely book our stay here again.

Dear Olliver, We appreciate that you took the time to share your feedback. Thank you for your kind words and for giving us a perfect rating. I’m sure the entire team enjoyed catering to your needs as much as you enjoyed your stay. We would be delighted to welcome you back. Take care, Bram Maes, General Manager

Well Located.

Customer review rating 3.0/5

Aj Families - 29/09/2021 Confirmed reviews ALL

Rooms are specious, bed and pillow on the hardside. Location is fine very close to public transport ( free to use)

Dear AJ, Thank you for this review of your recent stay. It's nice to know that you appreciated our location, perfect for business trips and weekend getaways alike. We are also glad you enjoyed the feeling of space in your suite. Please know that we do have a pillow menu available upon request to suit various personal preferences. We hope to see you again soon. Best regards, Bram Maes, General Manager

Perfect for a short break

Customer review rating 4.5/5

Kp Couples - 27/09/2021 Confirmed reviews ALL

Modern hotel, good travel links to Luxembourg centre. Room was clean and had everything we needed. Breakfast had a good selection.

Dear Guest, Thank you for taking the time to review your stay. We are delighted that our location was convenient for you and that we could help start your day off the right way with our tasty breakfast. We hope to see you again soon. Best wishes, Bram Maes, General Manager

good stay

Customer review rating 4.5/5

Anonymous Families - 31/08/2021 Confirmed reviews ALL

.

“Like being at home”

Customer review rating 5.0/5

Noel F. Business - 18/08/2021 Confirmed reviews ALL

I have used Novotel Suites frequently, but had not stayed in the hotel in 2021 due travel restrictions. My return was exactly as I remember it ! Not only efficient, clean and organised but so friendly - it was like coming home.

Dear Noel F., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg. It is always such a pleasure having you at the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëtan ANTOINE, Shift Leader

Well located

Customer review rating 4.5/5

Ann R. Families - 16/08/2021 Confirmed reviews ALL

Experience was very positive. Hotel is spotless. However I was charged for four breakfasts on one of the mornings for three adults and one child. The following day I was not charged for the child.

Good hotel

Customer review rating 4.0/5

Lincur Couples - 12/08/2021 Confirmed reviews ALL

Had a good night stay, very clean room, large suite with a very comfortable bed. Loved the breakfast and the measures taken at breakfast. There were dedicated parking spaces in the parking garage for guests. A negative issue: we paid 45 euro's for two people for breakfast, which I find very expensive for what we got. Overall we had a great stay!

Dear Lindsay C., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg. We are glad you enjoyed our breakfast and that parking was at your convenience. It is always a pleasure to receive positive feedback. I will share your comments with our team. Breakfast is charged 21€ per person for our delicious buffet where you have a lot of choices. However your reservation was with breakfast included and not extra. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëtan ANTOINE, Shift Leader

Good one night stay

Customer review rating 3.5/5

Remco Families - 10/08/2021 Confirmed reviews ALL

Good stay. Clean room. Expensive parking, should be part of service. Now it is almost “a must take add on”.

Dear Remco V., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on AUgust 06th 2021 It is always a pleasure to receive positive feedback. I will share your comments with our team. Also we note a 60/100 for the reservation. We can invite you to provide your feedback to the following address in order for us to still improve and satisfy our guest. We hope this point will not dent your opinion of our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice day. Delphine Front office manager

Very good location with free tram in 10 minutes from centrum

Customer review rating 3.5/5

I. Friends - 29/07/2021 Confirmed reviews ALL

Nice hotel with very good breakfast

Dear Akimova I., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëtan ANTOINE, Shift Leader

New and conveniently located hotel

TripAdvisor rating 3.0/5

VictoriaWA05 Family - 02/01/2020 TripAdvisor review

The advantage of this hotel is that it is conveniently located in terms of walking and transport accessibility. Next to the hotel there is tram number 1, which will comfortably take you to the center of the old city in just 5 minutes. From the hotel you can easily reach the train station and airport. Luxembourg is a small city, but has an excellent and ultramodern transport system. The hotel itself is designed in a modern style, but the design of the rooms makes living in them very uncomfortable, unfortunately. It is a pity that the new generation of designers does not think about ergonomics and human dimensions of the layout. Perhaps this is my subjective perception, but everything from the lighting device to equipping the bathroom and separate toilet caused discomfort. That is why I will not return to this hotel anymore. The hotel staff behaves quite alienated, although everything seems to be correct, but the atmosphere of the hotel, including the breakfast area, is formal, estranged minimalist. The hotel lacks a soul, that's what I felt here:(.

Dear Victoria, Thank you for taking the time to share your feedback. We are pleased to hear that our location and proximity to public transport was convenient for you; however, we regret not everything was to your satisfaction, we encourage guests to let us know of any issues on site, so we can find a comfortable solution. Nevertheless, we have taken good note of your comments. We do hope to see you again for an improved stay, Best wishes for this coming year 2020! Sonia Zaied, General Manager

Top spot for a family stay in Luxembourg !

TripAdvisor rating 4.0/5

Trek73079 Family - 01/01/2020 TripAdvisor review

Ideal room for a family of 4 with 2 separate single beds and one queen bed with the parent space and children space being delimited by a light curtain. Room is clean and has everything a family stay needs including tiny kitchen-like cupboard (no stove but microwave is there) with a small sink, bathtub, shower, separate WC. Difficult to find elsewhere ! Also service is prompt and efficient while being friendly at the same time.

Dear Trek73079, Thank you for your wonderful review of your recent stay at Novotel Suites Luxembourg. We are delighted that we are able to meet your expectations in every way and that our facilities were to your liking. Your kind comments inspire us to continue upholding the high standards that we set for ourselves. We look forward to seeing you on a future visit. Best wishes for the coming year. Sonia Zaied, General Manager

A room somebody had been smoking in

TripAdvisor rating 2.0/5

Wiindsurfergirl Business - 20/12/2019 TripAdvisor review

As soon as I walked through the door of my room I could smell the old ashtray smell, but I was too tired to go and complain. When I came back again the next night it still smelled acrid. I had said I would not like to take breakfast but when I checked my invoice it had been added. I had stayed at the hotel before and the staff have always been friendly and helpful. I reported the need for a deep clean but who knows whether it will be done.

Dear Wiindsurfergirl. Thank you for taking the time to share your feedback. We regret to read that your suite did not quite meet expectations, and we apologize for any inconvenience. Our team would have been happy to assist in this situation and find another suite to better ensure your comfort and well-being had we been informed. Please rest assured that we are committed to our 100% non-smoking policy and are addressing the matter. We do appreciate your mention of our team's professional and courteous service and we hope to see you again on a future occasion. Best wishes for the holidays! Sincerely, Sonia Zaied, General Manager

Congrats

TripAdvisor rating 4.0/5

Liza B Family - 27/09/2019 TripAdvisor review

We had a nice weekend, employers were very kind and friendly, thanks for everything. Rooms are comfortable and clean, The food was also very good, with a lot of choises. Good parking place and easy to reach.

Dear Liza, We appreciate your feedback about your stay at Hotel Novotel Suites Luxembourg. Our hotel aims to provide a memorable experience, and we are delighted that we were able to exceed your expectations. Thank you for mentioning our team's excellent service and our comfortable suites. We are pleased to know that you enjoyed your dining experience. It's a boost for us every time we receive positive reviews such as this. We look forward to welcoming you back in the future. Sincerely, Sonia Zaied, General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in luxembourg