Thanks for taking the time to provide a review. We are devastated to hear about your experience which at anytime not just through COVID is simply unacceptable. It’s clear that the procedures we have for the vacuuming and checking under beds, bedside tables etc has failed prior to your arrival. We have just terminated the services of two housekeepers. We have printed your review and all housekeepers are to read and sign to acknowledge that they all co to use to understand what is expected. There is no one more disappointed than us when failures happen, we takes full responsibility and apologise. We hope that one day again you can give us an opportunity to host you again.

Hi Tania, Thanks for taking the time to provide a review fir your recent stay we welcome and appreciate all feedback to ensure we always continue to grow as Managers. Beds like pillows is a very personal item, what one person will love another may not like so we apologise that you didn’t enjoy the bed. We will certainly consider towel hooks in addition to towel rails but given the humid conditions for the summer months a hook may not allow towels to dry. In regards to your ACCOR loyalty status benefits will vary depending on the Hotel like ours without Food & Beverage. We are sorry you felt the minibar was overpriced as it is designed to bring some of the local flavours into the room to Taste the region such as the local craft beer, Bundy brewed drinks and Bundy Rum. Your recent stay was entered into the ACCOR Loyalty system as we always do on a Tuesday following departure, unfortunately this system was subject to a data loss impacting many hotels and members. We apologise for this but have again entered these and from our end they should now appear in your members account. Again we apologise for this issue. If most concern to us but no actual reference in your review was the reason for a 3 out of 5 for service, we apologise for anything that may have impacted this rating and will strive to do better. We hope that we get the opportunity to see you again. Thanks Dale & Kylie.

Thanks for taking the time to provide a review for your recent stay with us. We appreciate all your feedback. Just to clarify the Apartment has 1 x 3 seater lounge and 1 x 2 seater lounge. Given the views and relaxed atmosphere that is created when opening floor to ceiling sliding doors we understand that the TV may look small against the wall. Again we appreciate the feedback and look forward to speaking with you to arrange your next stay with us.

Thanks folks for taking the time to provide a review we appreciate it. Great to hear you enjoyed your stay with us and look forward to speaking with you to arrange your next. Let us see if we can get that 5th Star for sleep quality for you.

Thanks for taking the time to provide a review. Simply not acceptable if you experienced concerns about the Spa, Dishes & deodoriser, of course it should never need to happen but if we had known of any concerns we would have rectified things straight away. Unsure what “Boning Room mix” is, surfaces are cleaned with various commercial disinfectant chemicals including one that was a great fragrance called spring time. Again if we had known on arrival we would have happily attended. We will certainly be discussing your feedback with our Housekeeping crew to ensure these issues are not occurring. We hope that you may visit again one day in the future.

Hi Tania, Thanks so much for taking the time to provide a review. It’s wonderful to hear that special time with your son was enjoyed whilst you were here which makes us happy also. We look forward to speaking with you directly to arrange your next stay with us.

Hi Noelene, thanks for taking the time to provide a review for your time with us. We really appreciate the feedback and pleased to hear you enjoyed your stay and the Bargara surrounds. We look forward to welcoming you back again soon, dont hesitate to call us to help arrange it.

Thanks for taking the time to provide a review we appreciate it. It’s fantastic to read that you enjoyed your time with us here but also the nearby surrounds. Look forward to speaking with you directly to arrange your next stay with us.

Thanks so much for taking the time to provide a review we appreciate it. Great to hear that you enjoyed your time here in one of ground floor apartments. Thanks for the recommendation and we look forward to speaking with you directly to arrange your next stay.

Wow, Thanks James for providing a review, whether guests are new or regular we always aim to provide the friendliest and hassle free time with us as possible. We sincerely appreciate that given the choices available to you in the Bundaberg Region that you choose to call us your home away from home. We look forward to arranging your next stay.

Thanks for taking the time to provide a review. Great to hear that you enjoyed the your stay including the design & layout of the Apartments. We always do our very best to make a stay more of an experience to remember so thanks for your kind words. We also appreciate your understanding in regard to the COVID restrictions on our Pool & Gym. As always we will continue to work with Apartment owners to upgrade as required. Thanks for the recommendation and we look forward to welcoming you back again soon.

Hi David, Thanks for taking the time to provide a review. Glad to hear that you enjoyed the views and location. We appreciate your feedback and in particular your desire to return again. The owners of the apartment you stayed in recently upgraded various items of furniture so unsure what is tired but will continue to review the apartment to ensure it meets our high standards. I’m sorry to hear about the oven needing to be cleaned given it was done by one of our very experienced housekeepers and inspected by staff before your checkin. If something was missed I apologise and endeavour to ensure this is communicated to all housekeepers. The lounge cushions were chosen to match in with the other white furniture and have an off white pattern through them on the caramel lounge.colour which matches in with the White Furniture on the darker lounge, The front balcony sliding doors can form a seal when closed given the wind rating, high humidity and heavy salt load from the ocean across the road, I apologise if these caused you concern during your stay and when you return don’t hesitate to contact us and we can look into them straight away. The best way to take advantage of the sea breeze is to open the sliding door in the rear multi purpose room whilst closing the hinged entry door and the airflow will go through the apartment. Thanks again for taking the time to provide the review even though we mentioned they were minor as we always want to ensure we are aware of our customers needs. Look forward to speaking with you to arrange your next stay with us. Thanks

Hi Henry, Thanks so much for taking the time to provide a review we appreciate it. We look forward to speaking with you to arrange your next stay with us to enjoy everything our Region has to offer.

Hi Charlie, Thanks for your review we appreciate it. It’s great that you enjoyed the spacious clean and well positioned apartments. The Spa bath in the en-suite is fitted with a standard spa pump, you wouldn’t be able to sleep with it on but they are no louder than a normal pump with mutiple jets of water. Our Toilet Paper is a Premium Quality Eclipse 2 ply paper, I can assure you it’s not the cheapest we could find, like pillows and mattresses toilet paper can be a personal preference. All apartments have a Bath & Shower Gel along with a conditioning shampoo and soap from the premium Spa Range, these form part of the starter packs provided. Face washers are provided at reception on request free of charge, not a lot of people use them these days therefore were being laundered unnecessarily. If you are used to soft close doors & draws returning to standard hinged cabinetry would take some getting used to. All in all we appreciate your feedback and hope to welcome you back again at another time.

Thanks for taking the time to provide a review we appreciate it. Great to hear that you enjoyed your stay and the wonderful surrounds of Bargara. Look forward to speaking with you to arrange your next stay.