Grand Mercure Apartments Bargara Bundaberg

Grand Mercure Apartments Bargara Bundaberg 4.5 stars

TripAdvisor rating 4.5/5 335 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Spa Bath in all rooms

  • All rooms have ocean views

  • Walking distance to local shops, cafes & restaurants

  • Situated at the gateway to the Southern Great Barrier Reef

  • Close to attractions: Mon Repo Turtle Experience (Seasonal) & Lady Musgrave Island Tours

Hotel location

Grand Mercure Apartments Bargara Bundaberg

83 87 The Esplanade, Entry from See Street at rear
4670 BARGARA
Australia

  • By plane

    BUNDABERG At 16km / 9.94 miles

GPS:-24.812278, 152.461954

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi

Pool

Our accommodation(s)

Your choice of beautifully appointed fully self contained one, two and three bedroom apartments. All featuring decks and stunning ocean views.

Our guest reviews

Our guest reviews for
Grand Mercure Apartments Bargara Bundaberg

100% genuine reviews from our guests

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TripAdvisor Rating  4.5/5  335 reviews

Certificate of excellence 2022

2 Star Rating 5 Star Price

TripAdvisor rating 2.0/5

Ted B TripAdvisor review

From the outside the 'C Bargara' building looks fabulous. The apartment we had was dated, rundown, poorly maintained & looked cheap like a 2 star motel. Walls marked, paint chipped & peeling and very basic facilities. There are much better options elsewhere for less money.

Hi Ted, Thanks for taking the time to provide a review albeit one that we feel is not realistic of the product offering as can be seen in all other reviews. On departure no concerns were raised about anything? I’m unsure how a fully equipped self contained apartment is dated. The Apartment has a matching dark timber dining and TV set, 2 black three seater lounges, photos from around bargara and others to provide the Beachy feel. Unfortunately with the movements of guests including families along the hallway with bags or simply bumping with a watch can leave marks on the paintwork, we clean these and in some light can look patchy. How often do we paint apartments? We are at a loss to understand how anything could look cheap and how we have very basic facilities? We have Free High Speed Unlimited Wifi which is second only to bed comfort for guests, we have the latest Business IQ Foxtel system that provides Free to Air, Foxtel, On Demand & Casting functionality. The kitchen has all the normal appliances you would need. What’s really disappointing is that you gave us a 3 out of 5 for service with no information as to why. We hope you enjoy staying at the other options you mention as clearly you have unusual expectations. It’s poor form from you to not have the decency to discuss any concerns with us whilst here. Overall your review is not reflective of our product, our service and standard.

Spacious and well located apartment

TripAdvisor rating 4.0/5

Ian C TripAdvisor review

We have stayed in these apartments a number of times. Once again we found the room spacious, comfortable and well located. We love the lap pool although someone with mobility problems may have difficulty entering and exiting. Our only negative on the apartments is in the kitchen/dining area. While the wine glasses provided is plentiful there were no two glasses that matched. The provision of cooking appliances is poor considering there is no bar b que provided. A small electric bar b que or frypan would be a welcome additions. We had occasion to use the oven and had to open the entrance and patio door due to the level of smoke generated.

Thanks for taking the time to provide a review, we appreciate all your feedback. We apologise that the glassware was a mismatch, this may have been a result of the previous stay being a multiple apartment booking for families that at times stock can move around, but we will look into that with Housekeeping. Given the free council BBQ’s provided just down on the foreshore a decision was made several years ago to not of a common area BBQ, risks such as gas and allergens were also a consideration. We will of course share the feedback about an electric frypan in addition to the frypan used on the hot plates. Great to hear that you enjoyed the stay, surrounds and facilities. We look forward to seeing you again soon.

Another fabulous stay!!!

TripAdvisor rating 5.0/5

traveller0134 TripAdvisor review

These apartments are beautifully presented, large, very spacious, well equipped and comfortable. We had apartment 408 this time right on the corner comes with 3 bedrooms 2 bathrooms and 2 underground carpark spaces. At night its super quite no racing cars or trucks to disturb the peace, the only thing you hear is the lapping waves. The views here are just lovely, there’s also a walking path from one end of the esplanade to the other, I would think 3 or 4 km, plenty of seating along the way if you just want to meander. The pool is pristine with comfy outdoor furniture, if you forget your swimming towel you can hire from the office for a small charge. The managers, Kylie and Dale can’t do enough to make your stay perfect. They are super friendly and very accommodating. The building and gardens are well maintained, its just a fantastic place. Can’t wait for our next stay in April.

Thanks for such an extensive review covering your stay and the location etc. we really appreciate you taking the time to complete the review and provide the welcome feedback. We look forward to speaking with you to arrange your next stay.

Better than expected!

TripAdvisor rating 4.0/5

jcbbjs2021 TripAdvisor review

My wife and I decided to head north for a short break and decided on Bargara Beach . No regrets we found Kylie and Dale at the grand Mercure to be the most accommodating host! We will definitely return, hopefully than later.

Thanks for taking the time to provide a review we do appreciate it. Great to hear your enjoyed your stay and thanks for the kind words about us which we accept on behalf of our team that make C Bargara the Best of the Best. Look forward to speaking with you to arrange your next stay and we will always aim for improvement to get that last star.

Love staying here

TripAdvisor rating 5.0/5

jocelynn07 TripAdvisor review

From arrival to departure an enjoyable time. Excellent apartment exceeded our expectations, clean and quiet. Did not expect a smart TVs to entertain us with the inclement weather but greatly appreciated it. Huge balcony to take in expansive views. Have stayed here before and will stay again.

Thanks for taking the time to provide a review we appreciate it. Great to welcome back return visitors and still provide the experience that we aspire to do at all times. Awesome to read the words Exceeded Expectations. We look forward to speaking with you directly to arrange your next experience with us.

Beautiful Spot BUT Bedroom NOT clean!

TripAdvisor rating 2.0/5

Sunshine45388736282 TripAdvisor review

The location was beautiful, spacious unit, host friendly BUT on noticing the layers of dust on the bedside lamps we thought oh well an oversight. On the morning we checked out i dropped something that rolled beside the bed and when we looked on the floor we found the toe nails and significant layers of dust around and behind the bed. Disgusting! With all the so called "deep cleaning" in response COVID how could this happen?

Thanks for taking the time to provide a review. We are devastated to hear about your experience which at anytime not just through COVID is simply unacceptable. It’s clear that the procedures we have for the vacuuming and checking under beds, bedside tables etc has failed prior to your arrival. We have just terminated the services of two housekeepers. We have printed your review and all housekeepers are to read and sign to acknowledge that they all co to use to understand what is expected. There is no one more disappointed than us when failures happen, we takes full responsibility and apologise. We hope that one day again you can give us an opportunity to host you again.

Great location

TripAdvisor rating 4.0/5

Tania B TripAdvisor review

Great location with gorgeous ocean views. Well set up kitchen. Bed not very comfortable. Lounge room comfortable. Needs towel hooks in bathroom. Nice big spa bath. No real benefit for gold Accor member. No room upgrade or welcome drink just expensive mini bar. Points still not allocated weeks after staying. Hotel says they've credited. Accor says hotel hasn't. Twice this has happened from this hotel and no where else we've stayed with Accor had delays this long.

Hi Tania, Thanks for taking the time to provide a review fir your recent stay we welcome and appreciate all feedback to ensure we always continue to grow as Managers. Beds like pillows is a very personal item, what one person will love another may not like so we apologise that you didn’t enjoy the bed. We will certainly consider towel hooks in addition to towel rails but given the humid conditions for the summer months a hook may not allow towels to dry. In regards to your ACCOR loyalty status benefits will vary depending on the Hotel like ours without Food & Beverage. We are sorry you felt the minibar was overpriced as it is designed to bring some of the local flavours into the room to Taste the region such as the local craft beer, Bundy brewed drinks and Bundy Rum. Your recent stay was entered into the ACCOR Loyalty system as we always do on a Tuesday following departure, unfortunately this system was subject to a data loss impacting many hotels and members. We apologise for this but have again entered these and from our end they should now appear in your members account. Again we apologise for this issue. If most concern to us but no actual reference in your review was the reason for a 3 out of 5 for service, we apologise for anything that may have impacted this rating and will strive to do better. We hope that we get the opportunity to see you again. Thanks Dale & Kylie.

Fabulous place to stay

TripAdvisor rating 5.0/5

AussieGem010 TripAdvisor review

We had 4 nights here with my brother and 2 12yr old nephews. Unit 101 is an enormous 3 bedroom apartment with great views of the resort pool and beach. There is a King room with ensuite and huge spa bath and walk in robe. Queen bedroom with a terrace off the side and a twin room with 2 single beds. It was the perfect set up for our stay. The lounge room is roomy and has 2 x 2 seater lounges and a TV which is about 42inch screen. It would be improved if there was a bit more lounge seating and a larger screen TV , as we had visitors and kids, so used the dining seating then as well. Full kitchen facilities were fantastic. The unit was very clean.

Thanks for taking the time to provide a review for your recent stay with us. We appreciate all your feedback. Just to clarify the Apartment has 1 x 3 seater lounge and 1 x 2 seater lounge. Given the views and relaxed atmosphere that is created when opening floor to ceiling sliding doors we understand that the TV may look small against the wall. Again we appreciate the feedback and look forward to speaking with you to arrange your next stay with us.

Awesome

TripAdvisor rating 5.0/5

Raeivers TripAdvisor review

Great accommodation . Clean and very comfortable. fantastic view. A great place to stay with family. We will be back to this property. The apartments are very spacious for our adult family to come together and enjoy some time away from The norm.

Thanks folks for taking the time to provide a review we appreciate it. Great to hear you enjoyed your stay with us and look forward to speaking with you to arrange your next. Let us see if we can get that 5th Star for sleep quality for you.

Free clothes from previous guests!

TripAdvisor rating 2.0/5

Tezzygreen TripAdvisor review

Rooms were decent size; living areas quite big and separate TV room for kids. Nice enough pool. There was a child’s jumper sticking out from underneath our bed that the cleaners missed somehow. Also missed the brown gunk throughout the spa bath. Plates in the cupboard had dried food on them. The whole room smelled of “boning room mix”. Having said all that, a great job by owners to get us in on the public holiday and even contact us after checkout to see if we left said child’s jumper there.

Thanks for taking the time to provide a review. Simply not acceptable if you experienced concerns about the Spa, Dishes & deodoriser, of course it should never need to happen but if we had known of any concerns we would have rectified things straight away. Unsure what “Boning Room mix” is, surfaces are cleaned with various commercial disinfectant chemicals including one that was a great fragrance called spring time. Again if we had known on arrival we would have happily attended. We will certainly be discussing your feedback with our Housekeeping crew to ensure these issues are not occurring. We hope that you may visit again one day in the future.

Great location and super comfortable apartment

TripAdvisor rating 5.0/5

Tania B TripAdvisor review

I stayed here with my son for a weekend. The apartments are located within walking distance to shops and beach which is everything we needed. The apartment itself was fully self contained and had all the cooking appliances etc so we could cook for ourselves over the weekend. The bed was super comfy. The spa bath was huge. Internet was super fast and reliable. Was also nice having Foxtel to watch. Staff were super friendly and helpful and complied well with the new Covid way of life to keep everyone safe. We will be back again :)

Hi Tania, Thanks so much for taking the time to provide a review. It’s wonderful to hear that special time with your son was enjoyed whilst you were here which makes us happy also. We look forward to speaking with you directly to arrange your next stay with us.

Noelene

TripAdvisor rating 4.0/5

Noelene B TripAdvisor review

Great place to stay, Apartment was clean and had all I needed to make an enjoyable stay. Opposite the beach and short walk to cafes and shops. Visited Mon Repos Turtle Centre during stay, unfortunately the turtles hadn't started arriving.

Hi Noelene, thanks for taking the time to provide a review for your time with us. We really appreciate the feedback and pleased to hear you enjoyed your stay and the Bargara surrounds. We look forward to welcoming you back again soon, dont hesitate to call us to help arrange it.

Excellent Apartments

TripAdvisor rating 5.0/5

flat43 TripAdvisor review

Two couples stayed for 2 nights in a three bedroom apartment....very spacious, modern and clean..huge balcony overlooking the beach...very satisfied with the facilities and the staff were friendly and welcoming...walking distance to shops and restaurants...thoroughly recommend

Thanks for taking the time to provide a review we appreciate it. It’s fantastic to read that you enjoyed your time with us here but also the nearby surrounds. Look forward to speaking with you directly to arrange your next stay with us.

Good Stay

TripAdvisor rating 5.0/5

Noosa338 TripAdvisor review

My wife and I had a ground floor apartment which, like others, looked out over the ocean. It was clean and well appointed despite the COVID required removal of some items. I would thoroughly recommend the Apartments as a holiday destination.

Thanks so much for taking the time to provide a review we appreciate it. Great to hear that you enjoyed your time here in one of ground floor apartments. Thanks for the recommendation and we look forward to speaking with you directly to arrange your next stay.

My home away from home

TripAdvisor rating 5.0/5

James K Business - TripAdvisor review

Great service position cleanliness and people. I will stay no where else when visiting the Bundaberg region. The Custodians work hard to make my stay as warm as possible and move heaven and earth to look after my needs should I need to visit at short notice. The people make the difference to this place. The fact that it is in a beautiful spot is just secondary.

Wow, Thanks James for providing a review, whether guests are new or regular we always aim to provide the friendliest and hassle free time with us as possible. We sincerely appreciate that given the choices available to you in the Bundaberg Region that you choose to call us your home away from home. We look forward to arranging your next stay.

Absolutely wonderful

TripAdvisor rating 5.0/5

Veronica G TripAdvisor review

The two best things in a holiday, location and service. This has both. The rooms are wonderfully designed to enjoy the view with lots of space. The pool was closed due to COVID but looked awesome. The managers are perfect. The room we were in does need some work and was dusty under the bed etc but normally this would bother me, but it didn't. As the room was clean, the bed was great and the view was awseome and the room layout was wonderful. So I would recommend it to anyone who wants a great holiday.

Thanks for taking the time to provide a review. Great to hear that you enjoyed the your stay including the design & layout of the Apartments. We always do our very best to make a stay more of an experience to remember so thanks for your kind words. We also appreciate your understanding in regard to the COVID restrictions on our Pool & Gym. As always we will continue to work with Apartment owners to upgrade as required. Thanks for the recommendation and we look forward to welcoming you back again soon.

Our stay at Grand Mecure Bargara.

TripAdvisor rating 4.0/5

DavidBradyLogan TripAdvisor review

Excellent views. Great location, however rooms are getting a bit tired. Oven needed cleaning. Sliding doors stuck when opening/closing. Suggest changing white lounge pillows for a darker colour. Back entry door needs a strong latch to keep open to truly enjoy the sea breeze. These are just minor things, but overall we had a great stay and will definitely coming back.

Hi David, Thanks for taking the time to provide a review. Glad to hear that you enjoyed the views and location. We appreciate your feedback and in particular your desire to return again. The owners of the apartment you stayed in recently upgraded various items of furniture so unsure what is tired but will continue to review the apartment to ensure it meets our high standards. I’m sorry to hear about the oven needing to be cleaned given it was done by one of our very experienced housekeepers and inspected by staff before your checkin. If something was missed I apologise and endeavour to ensure this is communicated to all housekeepers. The lounge cushions were chosen to match in with the other white furniture and have an off white pattern through them on the caramel lounge.colour which matches in with the White Furniture on the darker lounge, The front balcony sliding doors can form a seal when closed given the wind rating, high humidity and heavy salt load from the ocean across the road, I apologise if these caused you concern during your stay and when you return don’t hesitate to contact us and we can look into them straight away. The best way to take advantage of the sea breeze is to open the sliding door in the rear multi purpose room whilst closing the hinged entry door and the airflow will go through the apartment. Thanks again for taking the time to provide the review even though we mentioned they were minor as we always want to ensure we are aware of our customers needs. Look forward to speaking with you to arrange your next stay with us. Thanks

Spacious apartment handy location with views

TripAdvisor rating 5.0/5

Henry S Families - TripAdvisor review

Enjoyed our 3 day stay here. Big 2 bedroom apartments with 2 separate toilets and kitchen with good facilities fro cooking. Comfortable beds and pillows, and the unit was clean and spacious. The managers were friendly and helpful for any enquiries we made. Would definitely stay here again next time we are in the Bundaberg region.

Hi Henry, Thanks so much for taking the time to provide a review we appreciate it. We look forward to speaking with you to arrange your next stay with us to enjoy everything our Region has to offer.

Spacious, well-postioned and clean

TripAdvisor rating 5.0/5

Charlie B Couples - TripAdvisor review

The unit is large with 2 living areas, two bathrooms and bedrooms. The main en-suite has a spa bath, but it is noisy. Very good value for money. I have two gripes: they use the cheapest toilet paper that they can find and it's bad. Also the reception didn't know that the bathrooms had shower gel. I recommend putting face cloths in there anyway as not everyone likes soap. Only other thing is the kitchen hinges not being soft closing so the doors bang every time. Nice large beds. All in all, pretty good.

Hi Charlie, Thanks for your review we appreciate it. It’s great that you enjoyed the spacious clean and well positioned apartments. The Spa bath in the en-suite is fitted with a standard spa pump, you wouldn’t be able to sleep with it on but they are no louder than a normal pump with mutiple jets of water. Our Toilet Paper is a Premium Quality Eclipse 2 ply paper, I can assure you it’s not the cheapest we could find, like pillows and mattresses toilet paper can be a personal preference. All apartments have a Bath & Shower Gel along with a conditioning shampoo and soap from the premium Spa Range, these form part of the starter packs provided. Face washers are provided at reception on request free of charge, not a lot of people use them these days therefore were being laundered unnecessarily. If you are used to soft close doors & draws returning to standard hinged cabinetry would take some getting used to. All in all we appreciate your feedback and hope to welcome you back again at another time.

Return to Bargara

TripAdvisor rating 5.0/5

Keith l Couples - TripAdvisor review

The accommodation was perfectly situated - walking distance to the restaurants, beach, golf club and hotel. We would definitely recommend this gem at Bargara. We will be returning in the near future for another .visit.

Thanks for taking the time to provide a review we appreciate it. Great to hear that you enjoyed your stay and the wonderful surrounds of Bargara. Look forward to speaking with you to arrange your next stay.

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