Novotel Bangkok Silom Road

Hotel is located on Silom road. Location wise it close to night markets etc. Hotel staffs are friendly. no issue. except, house keeping and management can do bit more to keep this hotel room clean and refurbished. It also has a swimming pool.

I’ve read loads of negative reviews about this hotel prior to booking but thought that hey it’s Novotel, it’s 4 stars! it’s Accor! At least they should have a standard on the cleanliness and everything. It shouldn’t be that bad. Well, I was totally wrong. I changed the room 3 times and all of them were in similar conditions (check the attached photos). I decided to check out and moved to somewhere else. The cleanliness for this hotel was beyond horrible. The rooms and the bathrooms were clearly left unmaintained with a present of mold in the bathrooms and marks and stains pretty much everywhere on the walls and the carpet. I personally prefer a room with a carpet but, to be honest, I wouldn’t walk barefoot on their carpet. Non functional blind in one of the rooms I switched to. Cheap toiletries, unprofessional housekeepers Luckily Khun Chompoo at the front desk seemed to understand my concerns and promptly offered an apologies and a full refund upon my request to check out prematurely. This hotel is obviously not 4 stars as claimed (I would definitely give 0 for the cleanliness) If you are thinking about booking at this hotel, think twice. It could be worse that what you imagine.

Hotel is very good location, in Silom area and not far from main river and nightlife of Bangkok. Front office team and Ms. Blue are very good service. Price is reasonable and food promotion is great and delicious

The staff of Novotel (dew) excellent and pleasant. They were very welcoming and accommodating. The housekeeping staff was efficient and attentive. Everyone was caring about our needs to ensure that we were enjoying our stay.

Very subpar room. No proper lighting, hardly functioning TV, stains on the sofa and mediocre toiletries. Funky smells and intrusive loud music from the Maggie Choo bar below. The "welcome drink" provided only gave us the cheap canned sodas rather than the standard, albeit simple cocktails. The lobby service was also very mediocre for an Accor establishment. Luggages were strewn everywhere with people overcrowding. Rather than getting help from the staff to book metered taxis for you, like what some hotels and condos do, you'll get bombarded with touting taxi drivers, salespeople and drunk people from the Maggie Choo bar outside.