Novotel Bangkok Silom Road 4 gwiazdki

I spent one week at this hotel during a vacation trip to Bangkok. Advantages: 1- Good location that is not very far from many attractions; it is a 10 minute walk to the Skytrain and a 15 minute walk to the ferry 2- The staff is very friendly and helpful especially at the front desk 3- Rooms have enough space 4- Good internet connection Disadvantages: 1- Rooms look tired and they need some renovation especially the outdated air-conditioning system 2- The lobby is really small and is not vibrant enough; I think they need to change the lights 3- Very small swimming pool

They tried their best to accommodate top tier members after initial issues. This hotel is saved by the relentless effort of Khun Shampoo. Without her it would have gotten a 2 star rating. Reception staff needs LOTS OF TRAINING . She truly saved the face of the hotel. Breakfast needs to be far better, staff needs to learn English and the general check-in process should be more streamlined. No need asking 3 times for a passport for 3 check-ins within 3 weeks. THIS COULD BE A REAL 5 STAR PLACE WITH MORE INVESTMENT IN INFRASTRUCTURE , MAINTENANCE AND F&B. Greetings

The hotel was full when I arrived. The personnel were kind, the hotel was clean and has a great location. The breakfast buffet was very simple and basic. It was simply ok. It did not have much variety as other Novotels I went in Thailand.

Staff is good especially front desk manager Mr.Deeew la he help me a lot for my reservation I booking by agency but booking canceled i don't know why he is very nice to help me to contract with agent now already got refun thanks again la will come back again next month

Good place good location good front staff. Not far from the river which you could enjoy at the Icon Siam or dinner at the riverside. The check in was fast you can get a room, check out was only 1 minute to return your key and checking a room. enjoyable