Novotel Bangkok Silom Road Hotel 4 stars

A good experience but swimming pool was small and we didn t have space to star there

Breakfast was poor with a small selection of cold meats and fruit. Pool area had no atmosphere

Everything is good and thanks for all staff effort to make me a nice stay here

Paid extra money for breakfast iron rust water felt terrible

Uneventful stay

Good but could have been better given i had stayed with Novotel in other locations across countries. Patrticularly felt option for veg food during breakfast can improve.

I asked for a change of stay to this week but it is refused. I didn’t ask for refund just change date !

Reception is ok. Room is not ok (tv not working well) in 1st nite, then moved to other better room on next day even must wait till after 5pm. Houkeeping was not performed well. They never provided amenities in the room such as toothbrush, vanity set, slippers and one day was also no bottle water. Overall i think its more on 3 stars then 4 stars standard service.

Even the location is nice, but this is not novotel standard service as I know. The reception is ok , but housekeeping must get improvement. Just a hotel room without amenities standard, no toothbrush, no vanity set, no slippers, even 1 nite no bottle water. More on 3 star hotel than 4 stars service.

Awful

we just stayed one night but it was great. - Just very hard to get a taxi in the evening with very little help from the team outside.Completely different next day morning. Much better. - Quality of the bakery might need to be reviewed. below par. - Appreciate the upgrade. With 2 kids, was perfect - Many thanks to K Kam, Reception Supervisor for her warm service.

Friendly environment, room was cleaned and quiet.

Upon arrival reception looks more like a cheap shopping mall rather than a hotel. Room was old and dirty, aircon was very noisy and isolation with outside noise was very poor. Receptionist at night did not care about my request (i just wanted drinking water that was not refilled during housekeeping) and i had to call twice roo service for water to be delivered. Although it is said in reception that hotel takes 21 actions for environment, there still is Evian in water bottle for 180++ THB which is not only ridiculous from a commercial standpoint but considering what the hotel promotes as a value. It seems like values disappears after the lift. Breakfast room was always full and dirty (Floor on corners had hairs and dust). In total it's a very disappointing experience being a Novotel.

Everything was perfect ESPECIALLY the breakfast. Different food everyday and delicious every time. My favorite was the Chinese buns. The rooms were clean, great view of the city and easy walking distance to street food market.

Family trip with the purpose of clean and strategic located hotel. Price is reasonably price with OK breakfast