Even the location is nice, but this is not novotel standard service as I know. The reception is ok , but housekeeping must get improvement. Just a hotel room without amenities standard, no toothbrush, no vanity set, no slippers, even 1 nite no bottle water. More on 3 star hotel than 4 stars service.

Nice hotel with friendly and helpful staffs. Service is great. There is a Kid's corner for children to play around with toys and games. Swimming pool, gym facilities and sauna is available in this hotel.

Everything was ok, just the check in took little more time as the hotel was quite a busy and high occupancy. Perhaps the management should consider to dispatch more people to the front desk when there is many guest checking in.

Once again enjoyed the warm hospitality of the Novotel Fenix on Silom Road. The rooms are very comfortable, breakfast is high quality and plentiful and the staff are incredibly warm and hospitable. I always enjoy my stays and look forward to the next opportunity.

While checking in the receptionist never looked me in the eyes, and finished the check in asking “what time are you leaving on Thursday?”. I was so surprised that she asked AGAIN! Rude. The room was good, although lots of long black hairs in the bathroom floor. Service in the restaurant for breakfast was excellent. Location wise was ok, short walk to the Tonksai pier and to lots of restaurants.

Booked this Novotel location based on Novotel reputation. 3 night stay, with a 2 am arrival. 4 emails to confirm someone would be there to give me a key and a request for a non smoking room. Finally received confirmation of my request. Arrived at 2 am,checked into hotel with a Ms. Bunh/Phun, front desk attendant, received keys to my room, after an exhausting 23 hour flight looking forward to a good rest, well my request for a non smoking room was ignored she got mea smoking room which stank of cigarettes. Called down to her,Ann attendant moved to to another room which was freshly painted and the paint was still wet with fumes. Choosing the lesser of the evil I finally decided to take it and try and rest. 4 hours later dealing with jet lag I awoke to start my day to the new time schedule. Breakfast Buffett was decent nothing exceptional included in room fee. Front desk calls and advises me we need to move you AGAIN. So off to another room. This one was ok nothing spectacular. The concierge staff and front door people were very nice, somewhat helpful though lacking in English. Hotel location in Silom is on a major street, close to the river for tours so that was convenient. 10 minute walk. Still recovering from jet lag decided to relax at the hotel I afternoon at the pool which is very small. This was my first experience with the Novotel chain, had booked 3 more hotels for this trip through them. But I will never stay at this location again, This front desk person, Ms. Bunh/Phoon was simply rude, unprofessional and not to Accord,s standards, having stayed at their Fairmont locations around the world I can attest to this lack of service. The hotel is ok not great but the experience with her was simply NOT acceptable. My room had been prepaid before arrival, upon checkout she literally chased me out the front door accusing me of not paying my bill!!!!! As she was the original person that checked me in and confirmed my room had been paid for why 2 days later was there confusion I have no idea. Not acceptable!, To the management of this location and to Accor Hotels I would appreciate feedback. I cannot recommend this hotel to my fellow travelers.

Pros: Great breakfast Good location with commercial establishments nearby, bts is 15 min walk though Decent room amenities Cons: Leaky bathroom, not corrected despite complaining Poor Wi-Fi range in the room we stayed

Was not the first time i stayed at thos hotel.i was upgraded to a suite and got extra treats from costumer service. This was all possible because i have a gold membership from accorhotels, best loyalty program in the industry by far.

Everything is meet requirement - Good location - Good design of Dry/Wet zone of bathroom - Good design of bathroom's door Except - There's no car parking roof - a little bit of confused on entrance/exit for vehicle - a little dark inside of lobby - 2 lifts only so you need to wait

The Novotel Bangkok Silom Rd is a very nice hotel in a convenient part of the city close to transport, shopping, restaurants, etc. The (deluxe) rooms are of a decent size and fully functional. Poor selection of TV channels for English speakers but whois in Bangkok to watch TV!?

An enjoyable stay at the Hotel wtth nice room , the breakfast improved after last stay in some way, but still place for further improvements, the personal very friendly and helpful and nice welcome cocktail

My experience at Novotel Bangkok Silom Road was among one of the better ones at all Novotel hotels that I stayed before. It delivers the same standards consistent of Novotel, yet I can feel the efforts and warmth from the team here. Some memorable experiences included: pre-visit email greetings from the Reservations officers (Tum), helpful check-in, introduction and greetings (Ms Bam) on both nights of my stay, and personalised letters from Rooms Divisions Manager Ratri Rongruang. Breakfast buffet and service was good, and I appreciated the efforts of the hotel staff in trying toget a taxi for during rain. Outstanding for me too were the housekeeping team (clean room with complimentary snacks and regular checks/replenishment of room amenities). Location is average as the hotel is 8-10 minutes walk from the Saphan Taksin BTS station. Novotel Bangkok Silom Road's price value and team's service standards make it an excellent hoice of stay in Bangkok. Thank you :)

The room is nice and clean. The service is excellent. There are few issues - the water leak in the bathroom the gym is too small; vouchers are available for better gym near bY breakfast has many varieties but need to improve the taste and quality. Overall, this is a pretty good hotel.

Clean and convenient, good service and worth the money. Good to have a quality stay. Shuttle bus service was good and vital. I enjoyed my stay there and will absolutely recommend this hotel to anyone not looking for a resort.

Pros: good and tasty breakfast, gift (cake) for my birthday (I was surprised), good view from room, good service. Cons: smell in the room was not really good (like old carpet or something), there were some spots on a towel, some mold in the bathroom, located is far from metro station.