Novotel Toronto Vaughan 3 stars

Customer review rating (ALL Rating) 4.5/5 1,193 reviews

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200 Bass Pro Mills Drive, L4K 0B9 VAUGHAN, Canada

Description

Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area, water filling station in the 4th and 6th floor.

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Our accommodation(s)

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Room 1
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Room

Standard Room with 2 Queen size beds.

Photo out of - Standard Room with 2 Queen size beds.

Enjoy work and quietness. Our non-smoking standard room mixes modern décor, ergonomic comfort and high-end facilities: walk-in shower, fridge, hair dryer, air conditioning, hi-speed internet, WiFi wireless internet access, cable TV, safe, voicemail

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 35 m² / 376 sq ft
  • Bedding 2 x Queen size bed(s)
See availabilities

Enjoy work and quietness. Our non-smoking superior room mixes modern decor, ergonomic comfort and high-end facilities: walk-in shower, fridge, hair dryer, air conditioning, hi-speed internet, WiFi wireless internet access, cable TV, safe, voicemail.

  • Views:

    City View

Max. number of persons
2
Area
From 29 m² / 312 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy work and quietness. Our non-smoking superior room mixes modern decor, ergonomic comfort and high-end facilities: bathtub, fridge, hair dryer, air-conditioning, high-speed internet, WiFi wireless internet access, 55" cable TV, safe, voicemail.

  • Views:

    City View

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The non-smoking 2 Queen beds Executive room treats you like a VIP: Bathrobe, slippers, Nespresso machine, mini fridge, hair dryer, air-conditioning, high-speed internet, WiFi, 55" TV, safe, voicemail, complimentary bottled water

  • Views:

    City View

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Free access with phone card
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The non-smoking 1 King bed Executive room treats you like a VIP: Bathrobe, slippers, Nespresso machine, mini fridge, hair dryer, air-conditioning, high-speed internet, WiFi, 55" TV, safe, voicemail, complimentary bottled water

  • Views:

    City View

Max. number of persons
2
Area
From 29 m² / 312 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Free access with phone card
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

An unforgettable experience! Large, well-designed,full suite incl. 1 bedroom, separate living room and 2 bathrooms. It offers 1 king bed plus sofa bed in a living room,two 55" LCD TV's fridge, AC, ,WiFi, complimentary bottled water, bathrobe and slippers

  • Views:

    City View

Max. number of persons
4
Area
From 71 m² / 764 sq ft

Bedding

Single sofa bed(s) x1

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Free access with phone card
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9 VAUGHAN
Canada

GPS:43.822082, -79.539375

Telephone
Fax +1 905-695-1750

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 149 rooms
  • 15 rooms for people with reduced mobility
  • 60 family rooms
  • 19 connecting rooms
  • 149 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • Arabic
  • English
  • French
  • Indonesian
  • Italian
  • Turkish
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet
  • Breakfast à la carte
  • Express
  • Room service
  • Buffet
  • Express

Business

5 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s TV Channels

Well-being

Indoor salt water pool

  • Covered

In Balance by Novotel

  • On site
  • On site
  • Outdoor parking
  • Private
  • 215 parking spaces
  • Parking opened 24/7
  • Parking for a month
  • Parking for a week

Vehicles

  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

NOVOTEL TRIO

Photo out of - NOVOTEL TRIO

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Cooking style
International
Chef name
Wynne Ruby
Capacity
77
Accessibility
Accessible service
200 Bass Pro Mills Drive, L4K 0B9 Vaughan, Canada
Telephone +1 905-695-1735
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Raising Expectations in Vaughan - Trio Restaurant and Lounge - Serving up the best food and drink. Enjoy fresh ingredients and cocktails, amid inviting modern design, or dine outdoors on Trio's spacious seasonal patio.

Re-energize in our well equipped fitness room.

Let our team of wedding specialists create your dream wedding for up to 200 people.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,193 reviews

Customer review rating 4.5/5

Jude B. E. Families - Confirmed reviews ALL

Good Day, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed your stay at our recently renovated hotel and that our team’s attentive and helpful service made a positive impression. It is especially heartwarming to know that our staff helped make traveling with your baby feel like a special experience. Creating a welcoming and comfortable environment for families is very important to us, and we are thrilled that our team was able to make your visit more enjoyable. Thank you again for your kind words. We truly appreciate your recognition of our team and look forward to welcoming you and your family back again in the future. Warm regards, Jeffy Mathew

Customer review rating 5.0/5

Jacklyn K. Families - Confirmed reviews ALL

Good Day, Thank you so much for taking the time to share your feedback. We are delighted to hear that you found the hotel clean, enjoyed the service from our great team, and had a comfortable stay. Your kind words are truly appreciated and are a wonderful encouragement to our staff. We look forward to welcoming you back again for another enjoyable stay. Warm regards, Jeffy Mathew

Customer review rating 5.0/5

Francois M. Couples - Confirmed reviews ALL

Good Day, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location near Vaughan Mills and Canada’s Wonderland, as well as our clean and comfortable rooms. It’s also great to know that you appreciated the amenities available at the hotel. Your kind comments are truly appreciated by our team, and we hope to have the pleasure of welcoming you back again for another enjoyable stay. Warm regards, Jeffy Mathew

Customer review rating 5.0/5

Mercurio. R. Couples - Confirmed reviews ALL

Good Day, Thank you so much for your wonderful feedback. We are delighted to hear that you had a great experience with us, especially on such a special occasion as your wedding day. We’re pleased that we were able to accommodate your early check-in and that our convenient location allowed you to freshen up before heading to your venue. It’s wonderful to know that you enjoyed the cleanliness and stylish design of your room, as well as the friendly service from our team. We are truly honored that you chose to stay with us for such an important day and are thrilled to hear that you would stay with us again. Congratulations once again, and we look forward to welcoming you back in the future! Warm regards, Jeffy Mathew

Customer review rating 5.0/5

Carol L. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good Day, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed your stay at our recently renovated hotel and that our team’s attentive and helpful service made a positive impression. It is especially heartwarming to know that our staff helped make traveling with your baby feel like a special experience. Creating a welcoming and comfortable environment for families is very important to us, and we are thrilled that our team was able to make your visit more enjoyable. Thank you again for your kind words. We truly appreciate your recognition of our team and look forward to welcoming you and your family back again in the future. Warm regards, Jeffy Mathew

Customer review rating 5.0/5

Jacklyn K. Families - Confirmed reviews ALL

The hotel was clean, great staff comfortable stay

Good Day, Thank you so much for taking the time to share your feedback. We are delighted to hear that you found the hotel clean, enjoyed the service from our great team, and had a comfortable stay. Your kind words are truly appreciated and are a wonderful encouragement to our staff. We look forward to welcoming you back again for another enjoyable stay. Warm regards, Jeffy Mathew

Customer review rating 5.0/5

Francois M. Couples - Confirmed reviews ALL

Well located close to Vaughan Mills and Canada’s Wonderland. Clean and comfortable rooms. Great amenities.

Good Day, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location near Vaughan Mills and Canada’s Wonderland, as well as our clean and comfortable rooms. It’s also great to know that you appreciated the amenities available at the hotel. Your kind comments are truly appreciated by our team, and we hope to have the pleasure of welcoming you back again for another enjoyable stay. Warm regards, Jeffy Mathew

Customer review rating 5.0/5

Mercurio. R. Couples - Confirmed reviews ALL

We were able to check in early and it was our wedding day. Our venue was nearby so it was nice to freshen up before we got there! Staff was nice, room was clean and very stylish! Would stay here again

Good Day, Thank you so much for your wonderful feedback. We are delighted to hear that you had a great experience with us, especially on such a special occasion as your wedding day. We’re pleased that we were able to accommodate your early check-in and that our convenient location allowed you to freshen up before heading to your venue. It’s wonderful to know that you enjoyed the cleanliness and stylish design of your room, as well as the friendly service from our team. We are truly honored that you chose to stay with us for such an important day and are thrilled to hear that you would stay with us again. Congratulations once again, and we look forward to welcoming you back in the future! Warm regards, Jeffy Mathew

Customer review rating 5.0/5

Carol L. Families - Confirmed reviews ALL

Worry free vacation. Extremely kind employees. Good food

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Ilnoa S. Couples - Confirmed reviews ALL

The room was beautiful, however, the soundproofing between our room with a connecting door was terrible and should be addressed. The people in the other room were extremely loud until the early hours of the morning.

Good Day, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room beautiful. However, we sincerely apologize for the disturbance caused by the noise from the neighboring room. We understand how frustrating it can be when excessive noise continues into the early hours of the morning, especially when you are trying to rest. We appreciate your comments regarding the soundproofing around the connecting door. Your feedback has been shared with our management and maintenance teams for review and consideration. We will also reinforce the importance of responding promptly to noise concerns to help ensure a peaceful environment for all our guests. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back for a quieter and more comfortable stay in the future. Warm regards, Jeffy Mathew

Customer review rating 1.5/5

Miguel L. Families - Confirmed reviews ALL

The only place I have given this specific credit card information was through booking of a room with Novotel staff, and it was compromised.

Good Day, Thank you for taking the time to share your concern with us. We understand how concerning it must be to discover that your credit card information may have been compromised. However, we would like to assure you that the security of our guests’ personal and payment information is taken extremely seriously. Our security and payment procedures are carefully controlled, and we have no indication that your credit card information was compromised by our staff or through our hotel. While we cannot determine where the information may have been obtained, we can assure you that protecting our guests’ information is a priority and our security procedures are rigorously followed. We are sorry for the concern this situation has caused and appreciate you bringing it to our attention. Warm Regards, Jeffy Mathew

Customer review rating 5.0/5

Christina N. Couples - Confirmed reviews ALL

Consistent high quality service and accommodations

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Sierra W. Business - Confirmed reviews ALL

I coordinated a large group event at the hotel and the staff was above and beyond friendly, helpful, and truly met every one of our needs. I’ve never had such a positive experience with a hotel. Would highly recommend!!!

Good Day, Thank you so much for your wonderful feedback. We are truly delighted to hear that you had such an incredible experience while coordinating your large group event with us. It is especially rewarding to know that our team went above and beyond to be friendly, helpful, and attentive to all of your needs throughout the event. Organizing a large group event requires a great deal of coordination, and we are very pleased that our team was able to make the experience smooth and enjoyable for you. Your kind words are a wonderful recognition of their hard work and dedication, and we will certainly share your feedback with the entire team. Thank you again for your enthusiastic recommendation. We sincerely appreciate your trust in us and hope to have the pleasure of welcoming you and your group back again in the future. Warm regards, Jeffy Mathew

Customer review rating 1.5/5

Sean E. Business - Confirmed reviews ALL

I cannot get my receipt for the life of me. Just on hold for 30 minutes listening to elevator music...twice! No email responses. What is going on with you guys? Lobby has no desks to work at and barely any power outlets to charge at.

Good Day, Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration you experienced while trying to obtain your receipt. Being kept on hold for an extended period and not receiving a response to your emails is certainly not the level of service we aim to provide. We understand how inconvenient this can be, especially when you need your receipt for your records. We also appreciate your comments regarding the lobby workspace and limited power outlets. We understand that many of our guests need a comfortable area to work or charge their devices, and we regret that our current lobby setup did not meet your needs. Your feedback has been shared with our management team for consideration. Thank you again for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to provide you with a more responsive and comfortable experience in the future. Warm regards, Jeffy Mathew

Customer review rating 5.0/5

Kathleen S. Friends - Confirmed reviews ALL

Only a 7 minute drive from the stadium, this is the perfect location if you are in Toronto for the annual tennis tournament. Clean, comfortable, & spacious rooms. Restaurant with fresh and quality choices - breakfast and dinner. Friendly staff. We'll be back again next year for the tennis.

Good Day, Thank you so much for your wonderful feedback. We are delighted to hear that you found our location ideal for attending the Canadian Open tennis tournament and that the short drive to the stadium made your visit convenient. It’s wonderful to know that you enjoyed our clean, comfortable, and spacious rooms, as well as the fresh and quality choices available at our restaurant for both breakfast and dinner. We are also pleased that our friendly staff contributed to making your stay enjoyable. Most importantly, we are thrilled to hear that you plan to return next year for the tennis tournament. We look forward to welcoming you back and making your next visit just as enjoyable. Warm regards, Jeffy Mathew

Customer review rating 4.0/5

Jennifer K. Business - Confirmed reviews ALL

The manager was gracious to change my reservation without a charge when my flight was cancelled and put me in town a day later than planned. The rooms were a bit too utilitarian than I would expect for the price. I was in room 301 and there was a consistent noise tapping noise that was frustrating, sounded like a door opening and closing, but was too regular to be that.

Good Day, Thank you so much for taking the time to share your detailed feedback. We are delighted to hear that you found our staff extraordinary and that our manager was able to assist with changing your reservation following your cancelled flight. We understand how stressful travel disruptions can be, and we are pleased that we could make the adjustment without an additional charge and help make your arrival a little easier. At the same time, we are sorry that you found the room more utilitarian than expected for the price. We also apologize for the consistent tapping noise you experienced in Room 301. We understand how frustrating an intermittent or unexplained noise can be, particularly when trying to sleep. Your comments have been shared with our maintenance team so the source of the noise can be investigated. Thank you again for your kind recognition of our team and for bringing these concerns to our attention. We hope to have the opportunity to provide you with an even more comfortable stay in the future. Warm regards, Jeffy Mathew

Customer review rating 4.5/5

Greg M. Families - Confirmed reviews ALL

It was in a close location to where we wanted to be, clean, quiet and with good food

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Matthew C. Couples - Confirmed reviews ALL

The staff were amazing and the service was excellent. Milena did a fantastic job with making things go smoothly for us

Good Day, Thank you so much for your wonderful feedback. We are delighted to hear that you found our team very accommodating and that you received exceptional service throughout your stay. It is especially wonderful to hear your kind recognition of Milena and how she helped make everything go smoothly for you. We will certainly share your compliments with her, as we know she will be very happy to know that her efforts made a positive difference to your experience. Thank you again for your kind words and recognition of our team. We look forward to welcoming you back again soon. Warm regards, Jeffy Mathew

Customer review rating 1.5/5

Carmit Z. Families - Confirmed reviews ALL

I was told to try again the next day but I gave up! Also maid threw away my face lotion and serum!

Good Day, Thank you for taking the time to share your feedback with us. We sincerely apologize that the condition of the room and carpet did not meet your expectations. We understand your frustration regarding the upgrade request as well, particularly when you were initially advised that an upgrade was not available and then offered the option to pay for one. We regret the confusion this caused and that you ultimately decided not to pursue the request again the following day. Thank you again for bringing these concerns to our attention. Your feedback is important to us, and we hope to have the opportunity to provide you with a much better experience on a future visit. Warm regards, Jeffy Mathew

Customer review rating 4.5/5

Brian T. Solo - Confirmed reviews ALL

All staff friendly as usual

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Kate Y. Families - Confirmed reviews ALL

Rooms were so clean! The whole facility was spotless. Thank you!!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 0.5/5

Tobi C. Families - Confirmed reviews ALL

Was charged for 2 nights but only stayed one night

Good Day, Thank you for taking the time to share your feedback with us. We’re sorry to hear about your disappointment regarding the charges for your stay. Your reservation was confirmed for two nights, and because the room was reserved exclusively for you, it was removed from our inventory for the entire stay. As the second night was not cancelled in advance and we were fully sold out, we were unfortunately unable to resell the room to another guest. For this reason, the charges were applied in accordance with the reservation terms and conditions. We understand this may not have been the outcome you were hoping for, and we appreciate your understanding of the circumstances. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Warm regards, Jeffy Mathew

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Always greeted with a friendly staff and very clean room I have free breakfast included

Customer review rating 4.5/5

Susanna B. L. Business - Confirmed reviews ALL

Very convenient due to close location of the office. Nice space in the room and breakfast included very good.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 366 reviews 9.4/10 Location
  • 872 reviews 8.1/10 Room
  • 851 reviews 8.5/10 Service
  • 6 reviews 7.1/10 WiFi
  • 554 reviews 9/10 Cleanliness
  • 309 reviews 8.5/10 Food
  • 216 reviews 8/10 Amenities
  • 203 reviews 7.5/10 Breakfast

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