ibis Nizhny Novgorod Hotel 3 stars

In general - I am satisfied. The bed is clean and fresh each day. The room is clean too. But wifi is a bit problematic. Breakfast is "meh". Could be better. Staff is not very friendly. Selling pillows and basic things like shoehorn leaves a very bad impression of the hotel.

The staff was very good. Hotel rooms were good. Received very good service.

Ibis is the same in different cities. Rooms are the same. And because I stayed in Ibis hotels in different cities, I expected some level of standard for breakfast. But I was slightly disappointed. From my point of view, Ibis Omsk provided higher level for breakfast (To be honest I visited it in 2015 and possible that now it is different). But I definitely would recommend Ibis Nizhniy Novgorod as a place for staying. Personally, I'd like to try Mercure Nizhniy Novgorod. Just for comparison with Mercure hotels in other cities.

Nothing special, 2 nights for business in NN , good rooms (may be missing a boiler in the room) but bed and overall infrastructure are good

1. Room is clean and comfirtable 2. Breakfast is good 3. Location is good

Staff was friendly, breakfast was good, hotel room good enough quality, bed slept good. Staff spook English or else made sure someone would translate.

Kindness, clean and great location

Good hotel especially for business trips. Comfortably located near the metro station. Clean room. Careful staff. Good breakfast. Pleasant atmosphere. A bit noisy (located on a crowded street), but with good isolation system.

Dear Ibis employees, i stayed 3.05. and 5.05.19. in your hotel Inis Nizhni Novgorod and was absolutely NOT satisfied with service and how your team is solving issues there. I asked 4.05.19. a receptionist Maria for 3 lunch boxes for 5.05. 4:00 a.m. in the morning because we wanted to quickly return to Moscow to bypass traffic jams. She promised it and we payed for it but next morning night manager informed us in a very unprofessional way that there is no boxes at all and we went empty, were obliged to stop for breakfast on high way, lost time and stocked after it in traffic jam close to Moscow. I called your manager Valeria, who tried to return money to my Maestro credit card issued by Deutsche Bank which i used by my stay payment. She could not do it bit also was not able to offer some quick solution and i myself proposed her to quickly solve issue with my other card, which was used by booking and also stored in my loyalty program profile as main card or return in form of bonuses. She refused referring to some rules and said that only next day some financial controller will allow it. Next day i received from controller a very complicated list of things I NEED TO DO TO SOLVE YOUR PROBLEM: 1) fill some form 2) scan 3 pages of my pass 3) scan my credit card both sides and send it to Ibis. I did it today and still waiting for reaction Me as loyalty program member, who always preferred Accor since many years in all countries of my trips was shocked by this level of formality/bureaucracy. I want to inform you about it and hope to receive some feed back from you Your still loyal customer Dmitry (+79…)

- potatoes in the morning 30 april was bad and smell - hot water from coffe machine is very bad quality (even color is looks like a yellow...) - water in bathroom is smell, full of some checmicals. we had a skin rash all our family , after take a shower or wash a face. - facility: flooring is bad condition. - cleaning - shower cabin has a dirty stains in corners. - good room with daylight, two window is very good.

Good location. modest rooms

The room was clean and bright, but not very spacious. I also have missed a bathrobe, but it's not typical for Ibis to have them, so it's fine. The staff was super friendly and helpful - a rare find in a 3-star hotel.

Unfortunatly our bedding was not changed everyday. The house keeping people would just change the bedding on the days that they see marks on the bedding and I don’t think that is very proffesional.

Clean, friendly, great location - can't get a better deal for the money.

I stayed in Ibis for three nights. I was surprised when I find no slippers in the room. Lack of cups or glasses also was unpleasant surprise. During breakfast I had to wait dishes. What was good is comfortable bed and big room.