ibis Nizhny Novgorod

ibis Nizhny Novgorod 3 stars

Customer review rating (ALL Rating) 4.2/5 346 reviews

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Hotel extras

  • Located in the historic and business center of the city

  • 5 minutes on foot to Gorkovskaya metro station

  • Free WiFi

  • 6 conference halls

  • Buffet breakfast from 06:30 a.m.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Nizhny Novgorod

Maxima Gorkogo Street 115, Volga District
603000 NIZHNY NOVGOROD
Russia

GPS:56.315037, 44.001403

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN

European, Russian and Chinese cuisine. Also there is a child's menu.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  346 reviews

TripAdvisor Rating  4.0/5  1,185 reviews

Reception

TripAdvisor rating 2.0/5

notpublic2022 Couples - TripAdvisor review

You should spend more time for training your reception staff. As a Platinum member of the Loyalty program I needed for every little part which is usually granted while staying at an Accor hotel, parts of this have even been denied. On top of this I needed to over 30 min at Checkout, because they had not prepared my registration documents and it seems they also had a lack of knowledge how to do this. In total pretty bad experience, which I am not used from other hotels of this brand.

Dear guest, thank you for the review. We have taken into account all your comments. The necessary measures to improve the quality of service will be taken. Hope to see you again in ibis Nzihniy Novgorod Hotel! Sincerely, Quality Manager Maria Cheremisova

Restaurant disaster

Customer review rating 2.5/5

Konstantin Couples - Confirmed reviews ALL

Restaurant was not in capacity to serve accommodated guests, guest had to order dinner 2 hours in advance and likely have to take it out because there was no free tables in the restaurant. Personnel in restaurant unqualified to meet health requirements, no anti-COVID measures implemented for breafast.

Dear Konstantin , Thank you for taking the time to tell us about your experience at the ibis Nizhny Novgorod. We are sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We sincerely apologize to you & hope that you will give us the opportunity to better serve you in the near future! Sincerely, General Manager Sergey Kovalev

Customer review rating 1.0/5

Victor Business - Confirmed reviews ALL

I am using an American Express corporate card always in my travel, also at IBIS before - now the reception person told me that " we changed bank provider and we will not accept your American Express card" Extremely shocked! Please make sure to provide great service for business travelers!

Dear Viktor, Thank you for taking the time to tell us about your experience at the ibis Nizhny Novgorod. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Sergey Kovalev

Good stay

Customer review rating 4.0/5

Anna Families - Confirmed reviews ALL

Good 3* hotel, location close to the center. Family room is big enough. Good breakfast.

Уважаемая Анна, Благодарим Вас за отзыв. Будем рады Вашему возвращению в отель Ибис Нижний Новгород снова и снова! С уважением, Генеральный менеджер Сергей Ковалёв

Good stay

Customer review rating 4.5/5

Ramil Families - Confirmed reviews ALL

All good. Rooms are clean, personnel is very nice. Room is a bit small, but fine. Center of the city. R

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Sergey Kovalev

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Other web-users rate our hotel

  • 816 reviews 7.4/10 Location
  • 1,338 reviews 6.1/10 Room
  • 720 reviews 8/10 Service
  • 19 reviews 6.3/10 WiFi
  • 550 reviews 6.9/10 Breakfast
  • 477 reviews 7.8/10 Cleanliness
  • 251 reviews 4.1/10 Value
  • 127 reviews 3.5/10 Amenities

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