Pullman Oceanview Sanya Bay Resort & Spa Hotel

Customer review rating 4.6/5 5,234 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Oceanview Sanya Bay Resort & Spa
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+ 28 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and sea views in 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • MyKids exclusively for Le Club AccorHotels members

  • A special vacation experience to enjoy all beverage

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Outdoor tennis court
  • Beach and water sports
  • Billiards/Snooker (Nearby)Paying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Oceanview Sanya Bay Resort & Spa

No 158 Sanya Bay Road
Hainan
572000
sanya
china

Tel: +8689888288888

Fax: (+86)898/88286655

Check-in from 14h00

Check out up to 12h00

  • BUS :  8 PULLMAN SANYA

  • By plane

    SANYA PHOENIX At 6km / 3.73 miles - Shuttle paying

  • By plane

    SANYA PHOENIX INTL At 10km / 6.21 miles - Shuttle paying

  • By train

    RAILWAY STATION At 8km / 4.97 miles

  • By train

    SANYA RAILWAY At 8km / 4.97 miles

GPS :18.270597, 109.485573

Our accommodation(s)

Superior Garden View Room with 1 king-size bed, tropical garden view

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Garden View Room with 2 Single Beds, Tropical Garden View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Ocean View Room with 1 King Size bed, Ocean View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Ocean View Room with 2 Single Beds, Ocean View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Pool Access Room with 1 King Size bed, Tropical Garden View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Grand Ocean View Room with 1 King Size Bed, 180° Grand Ocean View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Grand Ocean View Room with 2 Single Beds, 180° Grand Ocean View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

FAMILY ROOM, 1 King Size Bed, Sea View

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

Executive Room with 1 King Size Bed, Executive Lounge Access, 180° Grand Ocean View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

SANDS WESTERN RESTAURANT

Type of cuisine: International

Offers you an all day dining experience with an international à la carte menu. Explore the abundance cuisine choices while overlooking the perfectly manicured landscape garden and enjoy an interactive cooking experience with live cooking shows daily.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ONE CHINESE RESTAURANT

Type of cuisine: Thematic cuisine

A classical Chinese restaurant serving Cantonese cuisine along with a superb daily dim-sum menu. It offers many traditional and modern dishes all made from the freshest and best local selections, all served in an elegant atmosphere.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA LOBBY LOUNGE

Non contractual photo

The Lobby Lounge is a great place for a drink and casual conversation while overlooking the pools and gardens. Choose from a selection of international wines, cocktails or aromatic coffee. Don't forget to try the snacks prepared during happy hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Non contractual photo

Just as easily, swim up and enjoy a drink, or sit back and enjoy the laid back casualness of the Breeze Bar with its BBQ by the swimming pool under the stars. Listen to our Philippine band bringing you into another night in paradise.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RED SUN BAR

Non contractual photo

At the Executive Lounge/Red Sun Bar, you will be amazed by the breathtaking ocean and city view. Tailor-made for relaxation, the Red Sun Bar is a great place to enjoy a glass of wine or cocktail with friends or business colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,008

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Pullman Oceanview Sanya Bay Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,234 reviews

tripadvisor

TripAdvisor Rating 5.0/5

4,710 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located

Customer review rating 4.6/5

Zoe Families - 06/01/2021 Confirmed reviews ALL

Took awhile to check in, but overall the staff was friendly and tried to be as helpful as possible. Room service was slow but food was good. We were really thankful that the room service department was willing to deliver lounge menu items to us knowing we have a young infant sleeping at night. heated pool was too small for the big crowd, hope there was more space for the warm pool given the slightly cool weather and the large amount of young children staying in the hotel.

Dear Zoe, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About your problem you mentioned, please allow me to express my sincerest apologies to you. we will actively improve it. Thank you again for sharing your experience, and we hope we will see you again in the future. Sincerely, Eva Zhang Guest Experience Manager

Great hotel, amazing location, great staff.

Customer review rating 4.6/5

Donatas Couples - 05/01/2021 Confirmed reviews ALL

Amazing location, 15 min from airport. Great staff, rooms spacious. Room was upgraded to 15th floor with amazing sea view, well equiped room with anything you need for luxury holidays. Very friendly staff including Hanks on arrival. Keeps checking all the time in case you need something. No1 girl was Cindy, manager of Western restaurant. She arranged table for New Year evening and looked after us really well the whole stay. Highly recomend to stay there if you travel to Sanya. Private sunny beach with towells provided by hotel in hotel terittory. Nice breakfast, good dinners with 3 x good restaurants selection including BBQ buffet outside. You dont need to leave hotel if you come here, all entertaintment at hotel. Amazing place...

Dear Donatas, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our friendly service and restaurant, in the same time, thank you for your recognition of Hanks and Cindy. Your satisfaction is our driving force. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope we will see you again in the future. Sincerely, Eva Zhang Guest Experience Manager

Wonderful stay

Customer review rating 4.6/5

Jay F. Friends - 04/01/2021 Confirmed reviews ALL

We had a wonderful stay at Pullman Oceanview Sanya Bay. As an elite member of Accor, this hotel showed great hospitality to us and gave an upgrade. The room is cozy, comfortable and has an amazing view of the sea. Hotel staff are very friendly, especially the assistant welcomer manager, Shyla Xu, who was really helpful and made our stay aunforgettable one.I will definitely go back when I am visiting Sanya next time. Highly recommend !

Dear Jay F., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. In the same time, thank you for your recognition of Shyla. Your satisfaction is our driving force. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Zhang Guest Experience Manager

Beautiful surrounding, close to the Sanya Airport which is very convinient.

Customer review rating 4.6/5

Tomas Families - 30/12/2020 Confirmed reviews ALL

We decided to go for a winter holiday for the first time to Hainan, Sanya. As members of All we were searching for the All hotels with 5 stars. Based on the reviews given on booking sides our choice was Pullman. We were also very surprised by a very positive attitude of its staff, especially Bella (周晶晶), who immediately and proactively approached us and shared the contact for the future inquiries during our stay, super helpful and would expect this with at least the All Platinum status :)

Dear Tomas, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. In the same time, thank you for your recognition of Bella. Your satisfaction is our driving force. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Zhang Guest Experience Manager

Good Stay

Customer review rating 4.6/5

Jp Friends - 29/12/2020 Confirmed reviews ALL

The hotel was well situated, with lovely grounds and amenities. There was a road between the hotel and beach but an underpass made access safe and easy. Room was great and hotel staff pleasant and very helpful. The only problem was the internet which was slow. Had a good stay.

Dear JP, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Zhang Guest Experience Manager

Good Hotel

Customer review rating 4.6/5

Henrique Families - 29/12/2020 Confirmed reviews ALL

Good hotel, at good location. Pleasant lobby bar and employees very careful about guests. We booked a 2 bedroom apartment but the mold smell was very strong and we asked to change. Manager (Coco) was very interested in solving the issue but the other available apartments have similar smell then it was offered stay at 2 rooms in other building and it was ok. We would prefer the apartment but the solution was acceptable.

Dear Henrique, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About your problem you mentioned, please allow me to express my sincerest apologies to you. we will actively improve it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Zhang Guest Experience Manager

great view and nice amenities

Customer review rating 4.6/5

Daniel Families - 07/12/2020 Confirmed reviews ALL

We had very pleasant experience during our stay. The Executive suite was really nice. Bella provided superb service throughout our stay. Special thank to Vincent, Allen, Cindy, Jaden and Serena for the wonderful friendly attitude. We also were really happy to meet Ohad and enjoy happy hour. Also, the Band (Roger and Christy) were AMAZING and we truly enjoyed their music. Was really great experience in General and we'll repeat soon

Dear Daniel, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivy Sun Personal Assistant to General Manager

Good service standard in Sanya.

Customer review rating 4.6/5

Chuen Couples - 01/12/2020 Confirmed reviews ALL

Hotel is full, but my stay experience is still good. All the staffs is willing to offer service in high standard. This is the best Accor’s hotel in Sanya. The service standard is much better than Sanya’s Raffles & Sofitel.

Dear Chuen, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. And we are glad to note that you were very satisfied with our service. I will definitely share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager
Customer review rating 4.6/5

Jan Solo - 23/11/2020 Confirmed reviews ALL

very clean, very friendly and supportive hotel, always felt welcome.

Dear Jan, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback.We are glad that you have had a wonderful experience, and that you are satisfied with our cleanliness and Hanks's service. I will share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Service is good.

Customer review rating 4.6/5

Anonymous Couples - 13/11/2020 Confirmed reviews ALL

Welcomer Bella(周晶晶) is so nice, she upgraded our room type, and there is a big balcony for us to enjoy, the ocean view is amazing, if it's sunny, I think, the view will be better, she tried to help me with luggage on the way to my room, but I refused, how can I need a lady to help with strong luggage? A man should be gentle with a lady. My girlfriend also like the room very much, she has Bella's wechat, Bella(周晶晶) provided a lot of help during our stay, she also found my charger and returned to me after checking out. We really appreciate her, hope this is good for her. See you next rime.

Dear BK, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our room and Bella' s service.Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

good location, good atmosphere, nice staff

Customer review rating 4.6/5

Traveling C. Couples - 09/11/2020 Confirmed reviews ALL

We very much enjoyed our one week stay. The staff is very attentive, friendly and created a nice atmosphere in and around the hotel. We had a few meals and enjoyed the dining with a view on the 17th floor. Breakfast was busy but always well organised. English was not a problem as there was always somebody around to assist. We initially chose the Pulman Sana Bay for its location, close to the city and not to far away from the airport.

Dear AR, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our location, the atmosphere and the staff service.I will share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Great staff, great resort... though maybe a little tired?

Customer review rating 4.6/5

Martin M. Families - 02/11/2020 Confirmed reviews ALL

We enjoyed the flexibility of staying in one of the Ocean View Villas and we’re lucky to have been cared for by some great staff - from Celia and Kitty who looked after our reservation... making suggestions on the best room for our family, arranging a cake for our twins’ first birthday and helping us to arrange packages to be delivered in advance of our arrivals, to Bella (周晶晶) who welcomed us, made sure our stay had everything we needed and even took responsibility for sending a number of packages back to Beijing so we didn’t need to carry them - we were well looked after. Every morning at breakfast and most evenings when we visited the lounge, all of your team were happy to help us and our babies and made us feel so very welcome. Coming the week after golden week meant we had the oils almost to ourselves and were able to let our 1 year old babies swim and enjoy themselves - again, your staff could not do enough to help us and were always on hand to provide whatever we needed. I had originally booked the hotel in cTrip, but then your staff were in touch to offer advice on what we needed and were able to give me a better rate directly - they were also so great we decided to extend our stay for another two days. The score is not 10/10 because I feel the report itself is becoming a little tired and need renovated. But your team more than made up for this.

Dear Martin M., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our staff service, especially the praises for Celia,Kitty and Bella, of their high level of service. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Amazing Property with best value for money with outstanding service

Customer review rating 4.6/5

Eldivino Business - 19/10/2020 Confirmed reviews ALL

It was my first time in Sanya but must say that it was an incredible experience in term of location of hotel next to beautiful beach ,great buffet and fantastic personalised service .I guess a lot of hotels of higher category could learn from it

Dear Eldivino, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our location, our buffet and service.At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. I will definitely share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Good place to stay in Sanya

Customer review rating 4.6/5

Matt Couples - 09/10/2020 Confirmed reviews ALL

great location, nice room and a good buffet.

Dear Matt, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our location,our room and the buffet dinner. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Nice break by the pool

Customer review rating 4.6/5

Karen Couples - 30/09/2020 Confirmed reviews ALL

Good break. Enjoyed the executive rooms. Did not enjoy the breakfast experience at all. Food was not to out taste and the breakfast restaurant was too big and too busy. Appreciated the life guards keeping the adult pool child free thank you.

Dear Karen, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our friendly service, our management team, the design, decoration, exteriors, landscaping, swimming pools and the cleanliness of our hotel and the facilities, especially highlighting our staff’s English language proficiency. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Yours sincerely, Naomi Zhang Guest Experience Manager

Great location, excellent facilities, delicious food and drink

Customer review rating 4.6/5

Jo M. Solo - 21/09/2020 Confirmed reviews ALL

Wonderful experience at this hotel. The staff at the hotel were friendly, efficient and nothing was too much trouble. The standard of customer service was excellent from arrival to check out. The hotel was very busy but standards did not drop. Food was excellent and hotel was super clean. The outfoor bbq was of a high standard with the added bonus of the live entertainemnt from the talented Philipino band.

Dear Jo M., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our great location, the excellent facilities, the delicious food and drink, our friendly and efficient staff, as well as the talented Philipino band. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. I will definitely share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Nice stay and friendly staff

Customer review rating 4.6/5

Hermann Families - 08/09/2020 Confirmed reviews ALL

We had very nice staff. The breakfast was super! Also the facilities were very good. We had a two bedroom apartment with excellent view and very clean. The interior was a bit old but clean and there was smell out of one air condition so we turned it off which was not limiting the overall comfort.

Dear Hermann, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are glad to note that you were very satisfied with our staff service, the breakfast,the facilities and the room.At the same time,we are very sorry for the great inconvenience caused by the smell of air conditioner.Please allow me to express my sincere apologies to you. We will strengthen the inspection of room facilities, especially the air conditioner, and strengthen the renovation of old furniture, and hope that you can see our progress in the future. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us .Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. Thank you once again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Nice Hotel

Customer review rating 4.6/5

K.m. Couples - 05/09/2020 Confirmed reviews ALL

The service was very slow especially when we where the only ones being served and one time our order was totally forgotten and even our mojito were made with lemons! However the staff are really nice and so helpful which made up for a few thing that went wrong with our trip.

Dear K.M., Thank you for taking the time to write about your stay experience at the Pullman Oceanview Sanya Bay. We are glad to note that you were very satisfied with our nice and helpful staff. At the same time,we are very sorry that some parts of your experience did not meet your expectations .Please allow me to express my sincere apologies. We will increase more staff according to your suggestions, and strengthen the staff training to improve the service efficiency, and hope that you can see our progress in the future.We are very sorry for the inconvenience caused by the forgotten order and the mistakes in making the Mojito,we will definitely strengthen our management and the supervision to avoid this from happening again. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us .Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. Thank you once again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Wonderful stay

Customer review rating 4.6/5

Robert R. Solo - 25/08/2020 Confirmed reviews ALL

I spent four nights in an executive suite. The room was superb. Spacious, comfortable, a very comfortable bed, excellent shower, huge balcony and unforgettable view. The beach was wonderful. Clean, clear water, plenty of lounges and umbrellas, and never crowded. The pools were also lovely. Service was first rate. Housekeeping for top notch. The executive lounge was great. Eric and Addy and all other staff were friendly, professional and helpful. The lounge has great views, good food and a wide range of drinks. Breakfast was a highlight, particularly the noodle bar. This is a wonderful hotel. And excellent value. I will be back.

Dear Robert R., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. We are glad to note that you were very satisfied with our room, the beach,the swimming pools,our service,the executive lounge and breakfast,especially the praises for Eric and Addy ,of their high level of service.Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Very location, very friendly and english speaking staff

Customer review rating 4.6/5

Marc E. R. Couples - 17/08/2020 Confirmed reviews ALL

The distance from the hotel to the city is about 7 km. Means , you are close to the city and you have still the silence. The rooms and the hotel are very clean. Staff-personnel are always very helpful. Mostly of the staff-people speak English . The restaurant is very good. As well in the morning as in the evening. The walk around the beach is not crowdy and you can enjoy the typical Chinese environment.

Dear Marc en R., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our location, cleanliness, staff service, breakfast, restaurants and the beach. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. I will definitely share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

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