Un happy and big disappointment Everything was below expectations

No TV work No refrigerator work No AC work

I think Mercure Khamis hotel didn't deserve money paid for it, as it has very poor service, I recieved the room with refrigerator did not work, TV didn't work, quality of tissues in Bathroom are poor, so I only accommodate in this hotel because related to All Accor plus points I must ask many times to be added to my account

AC was not working and didn’t receive any emails about the maintenance in the hotel and difficult to sleep plus the bad odor in the room

Starting of my stay was very nice as duty manager arranged early check-in and breakfast for me. Horrible experience started as soon I entered in the room (1) Carpet was very old with burning sport and coming out of the floor (2) Chair cloth was coming out (3) No small towels provided (4) No proper lunch / dinner menu was available (5) No taxi drop to airport was available (6) Room condition was pathetic

It was bad experience and because of that I won't stay in Mercure hotel in any location

I appreciate each member and employer in this facility, Each one doesn't save any effort to make the s. comfortable specially the restaurant in the breakfast. I'm looking forward to visiting the hotel after the renovation process, it seems a promising one, I can't wait

Receptionist advised me that three is expected noise ; although that he assigned me a room on 3rd floor to be under noise directly!!!!

The stuff soo friendly and high level of experience.

The hotel is very old, every thing smells old with bad way. Towels very old with holes in it. Price vs hotel cappilitts is very expensive

More than one year, since the beginning of Covid-19 crisis, I missed Abha and South region in general I missed Mercure, my favorite hotel since 2004 I noticed the precautions taken to ensure guests protection (Sanistised & sealed towels, inside room breakfast) Also I noticed some renovated facilities (bathrooms, electric plugs, and new coffee machine in 5th floor lounge) Special thanks to two front office employees The one on Wednesday 3rd Feb night shift & morning and afternoon shift

Staff is friendly and cooperative. Breakfast selection is okay. However, property is one of the worst in terms of room an hotel quality. Gym is to a next level of worst, it's shame to be called gym. Since the hotel is part of Accor group, you should remove the name because it doesn't meet the standard.

Old hotel . Need renovation. Check in was smooth as well as check out. Receptionists are welcoming and smiling. Suite is small and the air conditioning is not good . Overall experience was not so good. The alternative options are limited in the city.

The cleanliness and rooms conditions of this hotel are very terrible even I highlighted this issue to the duty manager but he wont help, he show us other rooms with the same bad quality and my booking was for 2 nights and I canceled the other night and left

I did request a suite upgrade ahead of time if possible . I got a negative answer by email. When I walked in I requested again to be upgraded per my tier level. Unfortunately the duty mgr was not professional at all. He kept saying that no suite available, but when I showed him my app with suites available.I finally got the suite two hours later. To be honest I was not recognized as an elite member at that property. When I got into the room I found a left over of a pizza in a box inside the safe box. Picture was taken but never discussed with them. After all, it was a really bad experience and I think auditing that hotel is a must and it is about the right time for a renovation. Not to mention that the pillows were not comfortable at all.