Novotel Amsterdam Schiphol Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 3,283 reviews

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Description

Hotel extras

  • Only 4 min (train) from the airport!

  • No. 1 on Tripadvisor in the area.

  • Only 20 min (train) from downtown Amsterdam!

  • 17 state of the art meeting rooms with daylight.

Our accommodation(s)

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Netherlands

GPS:52.291615, 4.701503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,283 reviews

TripAdvisor Rating  4.5/5  1,541 reviews

Certificate of excellence 2024

Good stay

Customer review rating 4.0/5

Sabrina L. Couples - Confirmed reviews ALL

We had an issue with the bathroom drain not working but a plumber was called and the issue was solved immediately. Comfortable room, nice view, conveniently located close to Schipol airport and half an hour away from Amsterdam Central by the sprinter.

Dear Sabrina, Thanks for the time taken to share your experience. We are delighted that you found your room comfortable and that our location proved convenient for your travels. The view from our rooms is indeed one of the many aspects we are proud of, offering a glimpse of the dynamic surroundings of Schiphol or the serene Business Park 20|20. We apologize for the inconvenience you experienced with the bathroom drain. We are glad to hear that the issue was resolved swiftly, ensuring the rest of your stay was up to our high standards. Your comfort and satisfaction are paramount to us, and we appreciate you bringing this to our attention. Finally, it is great to know that our proximity to Amsterdam Central by sprinter added value to your visit. We hope that the memories of the scenic journeys to and from the heart of Amsterdam contribute to a lasting positive impression. We hope to welcome you back for a more enjoyable stay in the future. Best regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Nice Stay, little dirty

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I have stayed in the hotel multiple times and always had a good experience. Great location and lovely staff. However, this time I did notice my room was the cleanest and the halls often looked like they needed a vacuum.

Dear Guest, Thank you for sharing your experience with us. We are delighted that our staff's hospitality contributed positively to your stay, and that you found our hotel's placement to be convenient for your needs. However, we apologize for certain aspects of your stay falling short of your expectations. We understand the importance of a clean and well-maintained environment for our guests, and we take your feedback seriously. We have recently updated our room service process to enhance our guest's experience, and we will ensure that higher attention to detail is practiced in all areas moving forward. Nonetheless, it is wonderful to hear that you have enjoyed your previous visits, and we truly appreciate your loyalty. We hope to have the opportunity to welcome you back in the future for another great stay. Best wishes, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Great location and comfortable

Customer review rating 4.5/5

Susan A. Business - Confirmed reviews ALL

Business and leisure - good conference facilities and very close to the station - so effectively easy access to Amsterdam central. Very clean - good coffee and enough of it. We ran out of pods and were given a few extra which was so appreciated. My only (minor) complaint is that the cardboard cup dispenser at the ice machine on floor 5 did not work properly. Almost impossible to get cups out!

Dear Susan, We would like to thank you for this review about your recent experience in our hotel. It brings us immense pleasure to know that your stay with us met your expectations. We are delighted that you appreciated the conference facilities, the cleanliness of our hotel, and the quality of our coffee. Additionally, we are pleased to hear that our recent switch to QR code ordering has enhanced our room service experience. However, we regret to hear about the difficulty you encountered with the cardboard cup dispenser on the fifth floor. We understand how such details are important and we apologize for any inconvenience you may have experienced. Nonetheless, the convenient proximity of our hotel to the station and the ease of access to Amsterdam central is something we are proud to offer. Along with our commitment to sustainability, it's heartening to see these aspects contribute positively to your stay. We hope to welcome you again in the future for another impeccable stay. Best wishes, We hope to welcome you back. Best wishes, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

good location, kind staff

Customer review rating 4.0/5

Miomondo Families - Confirmed reviews ALL

very good public transport connection to the central and affordable accommodation with modern facilities.

Dear Guest, We appreciate that you took the time to share your experience with us. We are thrilled that you appreciated our team's kind attention and our modern facilities. Our collaborators all work diligently to ensure that our accommodations are up-to-date and comfortable for our valued guests like you. While we do offer a range of amenities, we take note of your suggestion regarding complimentary water for loyalty members and the absence of salmon in our menu offerings. Your experience helps us to further refine our services and offerings. Nonetheless, we are delighted that our hotel's location and its excellent connection to public transport contributed positively to your stay. It is our aim to provide not just affordable accommodation but also a convenient base for exploring the vibrant city of Amsterdam. We hope to see you again in the future. Kind regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Poor, broken curtains = lack of sleep

Customer review rating 0.5/5

Unhappy T. C. Families - Confirmed reviews ALL

One of the worst night sleep I have ever had, a broken curtain let light stream in hence no sleep, sh as ne as this is the main point of getting a hotel room. Wouldn’t stay at this hotel!!!

Dear Harvey, Thank you for taking the time to review your stay. We are sorry that your experience did not fully meet your expectations. We understand the importance of a good night's sleep and regret that the inconvenience referred to had an impact on your rest. Our team are on hand to deal with any concerns or issues you may have and regret you did not reach out to us during your stay. We still hope you enjoyed our prime location just minutes away from Schiphol Airport and the vibrant city of Amsterdam, making our hotel an ideal base for exploring the area's attractions. With direct train connections to major points of interest, we hope that future guests will find our location convenient for their travel needs. We hope you will consider staying with us again in the future. Best regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

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Other web-users rate our hotel

  • 1,333 reviews 8.7/10 Location
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  • 1,714 reviews 7.5/10 Service
  • 30 reviews 8.5/10 WiFi
  • 803 reviews 8/10 Breakfast
  • 777 reviews 7.2/10 Cleanliness
  • 461 reviews 9.4/10 Vibe
  • 395 reviews 8.4/10 Amenities

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