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Mercure Rodez Cathédrale Hotel 4 stars

Customer review rating 4.5/5 2,885 reviews

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Mercure Rodez Cathédrale Hotel
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+ 8 Services

Hotel extras

Right in the town centre, two km from the station and close to the Musée des Beaux-Arts and the Soulage museum, the hotel offers free Wi-Fi, meeting rooms with natural light and private parking. You will find everything you need at the Mercure Rodez Cathé

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)

Hotel location

Mercure Rodez Cathédrale Hotel

1 avenue Victor Hugo
12000 rodez
france

Tel: +33565685519

Fax: (+33)5/65681741

Check-in from 12h00

Check out up to 12h00

  • By plane

    RODEZ MARCILLAC At 10km / 6.21 miles

  • By plane

    TOULOUSE BLAGNAC At 160km / 99.43 miles

  • By train

    RODEZ At 2km / 1.24 miles

GPS :44.351005, 2.572157

Our accommodation(s)

Depending on your wishes, choose from our different categories: a Standard or Privileged room, offering a wider range of services.

Our restaurants and bars

MAURICE BOMPARD

Delve in to the plush atmosphere of the Maurice Bompard lounge bar, frequented in the thirties by the orientalist painter whose Venetian views now grace the walls. The ideal setting for a relaxing evening amongst friends.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 100

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Rodez Cathédrale Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,885 reviews

tripadvisor

TripAdvisor Rating 4.0/5

493 reviews

Normal

Customer review rating 2.5/5

Anonymous Couples - 15/05/2021 Confirmed reviews ALL

Moyen

Monsieur D., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Rodez Cathédrale. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

business stay

TripAdvisor rating 5.0/5

chanthounguyen Business - 17/01/2021 TripAdvisor review

already been in this hotel, the service and satff quality still remain very good as expected. It will be my home at every business travel in this city. I recommned to the others because the staff and the welcome reception are too gentle.

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Rodez Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Front desk manager

Decent compromise

Customer review rating 3.0/5

Alain Families - 04/10/2020 Confirmed reviews ALL

The hotel is well located and the entrance has a nice flair. The rooms design is boring and definitively need renovation. Having only one accessible power outlet is definitively not enough. It would be a decent price performance for a three star Ibis Style or Novotel. The fourth star is definitively not justified

Dear ALAIN P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rodez Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Front desk manager

Very comfortable hotel in an excellent location.

Customer review rating 4.5/5

Anonymous Couples - 28/08/2020 Confirmed reviews ALL

The room was comfortable and quiet. Staff were pleasant and accommodating.

Fantastic staff

Customer review rating 5.0/5

Nick H. Business - 06/08/2020 Confirmed reviews ALL

Aurore was wonderful in accommodating our every need. From check in, to room choices, dinner and lunch reservations. Everything was handled. Thank you!

Nice surprise

Customer review rating 4.0/5

Anonymous Friends - 30/07/2020 Confirmed reviews ALL

Centrally located but quiet.

Great location to visit rodez

Customer review rating 3.5/5

G. Couples - 22/07/2020 Confirmed reviews ALL

Nice experience despite covid Hôtel well located Easy to visit rodez downtown My status was not recognized .. no welcome pack

Its good, I like the city and hotel

Customer review rating 4.5/5

Dharani P. Business - 16/03/2020 Confirmed reviews ALL

Everything was good, I loved their service...Only thing need some changes in breakfast and if you provide any Indian food means its good for us at least during the stay of Indian people.

Charming, great location and service

Customer review rating 4.5/5

Toni Couples - 06/03/2020 Confirmed reviews ALL

Great location in the center, easily reached and close to every monument, attraction, restaurant and shops. Limited parking. Well appointed, quiet and comfortable rooms. Outstanding and competent service.

Friendly staff

Customer review rating 4.5/5

Georg H. Couples - 25/02/2020 Confirmed reviews ALL

Everything was perfect, nothing to complain about

Very comfortable overnight stay in Rodez.

Customer review rating 4.5/5

Margaret W. Families - 03/01/2020 Confirmed reviews ALL

Centrally located, our room was comfortable and we appreciated the help of reception after a problem with my booking. While the entrance and public rooms are very dated, the updated rooms are comfortable and reasonably spacious.

Dear MARGARET W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rodez Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Front desk manager

Great!

Customer review rating 4.0/5

Arnaud L. N. Business - 26/11/2019 Confirmed reviews ALL

Great bed, well sized room, and good breakfast

Dear ARNAUD LE N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rodez Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Front desk manager

EXCELLENT

Customer review rating 5.0/5

Sotiris Friends - 25/11/2019 Confirmed reviews ALL

Frond desk perfect and friendly, room absolutely clean, second stay, breakfast delicious, check out easy

Dear SOTIRIS C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rodez Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Front desk manager

Payment and billing process for refund is horrible.

Customer review rating 0.5/5

Rajshekhar Business - 15/11/2019 Confirmed reviews ALL

Payment and billing process for refund is horrible. No refund provided even after cancelling booking for 1 night. payment is taken in the first day itself. ideally payment is taken on check-out.

Dear RAJSHEKHAR V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rodez Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Front desk manager

First day in Department Aveyron

TripAdvisor rating 4.0/5

Werner S Couples - 24/06/2018 TripAdvisor review

Very friendly and helpful staff at the reception. Nice room at a convenient location. Quiet. Very conformable bed. Breakfast OK. The one inconvenience was the lack of parking at the hotel.. Was directed to an underground parking at about one km away.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cindy Front desk manager

The parking situation is unconscionable

TripAdvisor rating 3.0/5

Donald C Couples - 19/07/2015 TripAdvisor review

Whatever the positive qualities of this hotel might be -- a fairly good recent renovation and close proximity to the old section of Rodez as well as the modern museums -- trying to get to the hotel and then trying to get parking is a nightmare that negates everything else. Although I didn't recognize this issue in advance, since it is certainly not revealed in any accurate way on the hotel's web site, there is no real place to pull up to the hotel in a car. There are 4 short stay spaces in front of the hotel, which were filled when we drove up (and were suspiciously filled with what looked like the same cars the next day). Apparently the hotel has 4 underground parking spaces, if you book ahead. Not knowing this in advance, we were sent to a public parking garage "only 400 meters away." The map we were given to find this parking garage was confusing and the sign for the garage once you find it is so tiny that you really had to know in advance where you were going. We circled the block where the garage is located twice before we found it. Although the front desk people claimed it was "just a 10 minute walk away," the truth is that the whole process of walking there (and hope it isn't raining), getting the parking ticket paid, navigating through those narrow parking spaces and aisles and then beating the traffic in one-way streets makes the whole ordeal more like a 30-45 minute experience to go get your car and drive it back to the hotel to get your luggage. I guess if you travel light or, better, come to Rodez by train and taxi, it would be a great place to stay. Otherwise, prepare yourself for a real headache. They really should have some type of valet/bellman service available for people who drive to this location. Or be truthful on the web site and admit that the hotel isn't really convenient for people with cars. I give this a poor rating for location because of the parking, not because it is poor in relationship to the center of the city.

Great location

TripAdvisor rating 4.0/5

ajmackie Couples - 06/08/2014 TripAdvisor review

A fantastic location next to the cathedral and the old town. Very efficient check in and the receptionist was very friendly and helpful. She spoke very good English. We had booked parking but luckily we were able to have a free space. The room was spacious and everything worked well.

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Julien IRUN Accommodation Manager

Spacious and comfortable

TripAdvisor rating 5.0/5

Glenshiro Couples - 22/06/2013 TripAdvisor review

After a week of travelling round France, staying in two star hotels of widely varying quality, it was a relief to check into the four-star charms of the Mercure Rodez Cathedrale. Our room on the fourth floor, at the back, was comfortable, clean and spacious, everything worked exactly as it should do (including the very welcome air-conditioning) and the choice and quality of food on offer at breakfast was excellent. We were late down on both days, but it was no trouble for the kitchen staff to whip up some scrambled eggs and bacon, and the breakfast room itself, part of the original 19th-century hotel, is worth seeing in its own right. My only quibble (as usual) is that my wife was unable to find a power point adjacent to a mirror when she wanted to dry her hair!

Dear Miss, Dear Sir, Thank you so much for this glowing review. We have at heart to offer high quality service to our customers and I am delighted that your stay with us have given you satisfaction. I will certainly pass on your compliments to the staff. Looking forward to welcoming you during your next stay in Rodez. Sincerely. Julien IRUN Accommodation Manager

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