Novotel Abu Dhabi Gate 4 stars

Customer review rating (ALL Rating) 4.4/5 1,083 reviews

Novotel Abu Dhabi Gate - Image 1
Novotel Abu Dhabi Gate - Image 2
Novotel Abu Dhabi Gate - Image 3
Novotel Abu Dhabi Gate - Image 4
222 Al Maqta Street, Rabdan Area, PO Box, 92156 ABU DHABI, United Arab Emirates

Description

Hotel extras

  • Great views over the city

  • Outdoor swimming pool

  • Free WIFI

  • 15 minutes drive from downtown

  • Spa and fitness facilities

Our accommodation(s)

Hotel location

Novotel Abu Dhabi Gate

222 Al Maqta Street, Rabdan Area, PO Box
92156 ABU DHABI
United Arab Emirates

GPS:24.39591, 54.51804

Telephone
Fax +971 2 508 9990

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,083 reviews

TripAdvisor Rating  4.5/5  1,564 reviews

Certificate of excellence 2025

The People Who Made Novotel Feel Like Home

TripAdvisor rating 5.0/5

Talal S TripAdvisor review

From the moment I reached the front desk, it was clear that Mohammad Jad is not just good at his job — he excels at it. He has that rare combination of composure, clarity, and genuine warmth that immediately sets the tone for a smooth stay. He didn’t just process a check-in; he managed the entire interaction with the kind of confidence and attention to detail that makes guests feel respected and welcomed. What stood out most was his ability to listen. He paid attention, understood our needs instantly, and handled everything without a hint of hesitation. His professionalism is steady, his approach is thoughtful, and his manner is naturally reassuring. You can tell he takes pride in getting things right — and it shows in every step. Staff like Mohammad don’t just represent the hotel; they elevate it. He set the standard from the first minute, and it made all the difference. Another person who deserves recognition is Bhanu, who works as a bellman. He’s the kind of team member you remember long after checkout — not because of big gestures, but because of the quiet, genuine care he brings to every moment. There’s an ease and kindness in the way he works that immediately puts you at comfort. He anticipates needs without being asked, offers help without making it feel formal, and carries himself with a sincerity that can’t be trained. He treated our luggage with care, guided us with patience, and checked in on us with a gentle professionalism that made the stay feel human, not transactional. Nothing felt rushed, nothing felt forced — just pure, grounded hospitality. Bhanu brings heart into his work, and it’s impossible not to notice. Novotel is fortunate to have someone with his authenticity and consistency on the front line. Because of amazing people like these two, Novotel Abu Dhabi Gate will always feel like our home away from home. A genuine thank you to Mohammad Jad and Bhanu.

Customer review rating 4.5/5

Hadi S. S. H. Business - Confirmed reviews ALL

Stayed for rest after flight and was comfortable

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel comfortable for your rest after your flight. Your satisfaction is our priority. Sincerely, Sushanth Nambiar, Cluster General Manager

Customer review rating 4.5/5

Craig J. Y. Business - Confirmed reviews ALL

As per my normal experience, there is a great team ethic in the Novotel.

Dear Valued Guest, Thank you for your kind words regarding our team at Novotel Abu Dhabi Gate. It is always rewarding to hear that our staff's efforts to create a positive atmosphere are appreciated. We look forward to welcoming you back soon. Sincerely, Sushanth Nambiar, Cluster General Manager

Customer review rating 5.0/5

Maher M. Business - Confirmed reviews ALL

Satisfying

Dear Valued Guest, Thank you for your positive feedback regarding your stay. We are delighted to hear that your experience met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sincerely, Sushanth Nambiar, Cluster General Manager

Customer review rating 2.0/5

Keith P. E. Business - Confirmed reviews ALL

Just wanted to highlight a couple things. There are addtional areas, but the front desk, rooms service food, and laundry services need massive improvement. Was at the hotel this morning, did not see you but was around 0900. The lady that checked me in seemed very disinterested in attending to anyone including myself, I was also asked to leave my EID for the day. (Not sure this is normal practice). I left my luggage with the bell boy and had asked that when the room was ready if this could be taken up, however when I arrived at the hotel at 1700 today all my luggage was where it was left this morning. Who knows who could have been through my bags today. When Ahmad attended to me on my check-in it was clear that nothing had been handed over from the lady in the morning, although she was still at reception the attitude and assistance to pass information was simply poor. On arrival in the room, it is clear that the AIRCON is not working, seems room was turned down in a rush, lampshades on lights bent and out of position... NOT ACCOR Standard. (Room not that appealing and clean). When reporting the aircon on my way to BBC to the same lady from the morning (Alyssa I think) again no interest. Lift waiting area on floor level warm too, seems no aircon working in this area.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit, particularly with the service at the front desk and the handling of your luggage. It is our policy to ensure a seamless check-in process and to communicate effectively among our team members, and it appears we fell short in this instance. Regarding your concerns about the air conditioning and the overall condition of your room, please be assured that we strive to uphold high standards of cleanliness and comfort in our accommodations. We regret that your experience did not reflect this commitment. Rest assured, your comments about the air conditioning in both your room and the public areas will be addressed to ensure a more pleasant environment for all guests. Your feedback is crucial in helping us improve our services, and we appreciate you bringing these matters to our attention and we hope our colleagues at the front desk were able to assist you and ensure smooth stay afterwards. We look forward to welcoming you back in the future. Best Regards, Hotel Management

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Other web-users rate our hotel

  • 541 reviews 8.1/10 Location
  • 2,375 reviews 8.9/10 Room
  • 4,378 reviews 9.6/10 Service
  • 65 reviews 3/10 WiFi
  • 1,564 reviews 9.4/10 Cleanliness
  • 713 reviews 9.4/10 Food
  • 446 reviews 8.9/10 Breakfast
  • 12 reviews 1.6/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.