Novotel Abu Dhabi Gate 4 stars

Customer review rating (ALL Rating) 4.5/5 1,045 reviews

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Novotel Abu Dhabi Gate - Image 1
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Novotel Abu Dhabi Gate - Image 3
Novotel Abu Dhabi Gate - Image 4
222 Al Maqta Street, Rabdan Area, PO Box, 92156 ABU DHABI, United Arab Emirates

Description

Hotel extras

  • Great views over the city

  • Outdoor swimming pool

  • Free WIFI

  • 15 minutes' drive from downtown

  • Spa and fitness facilities

Our accommodation(s)

Hotel location

Novotel Abu Dhabi Gate

222 Al Maqta Street, Rabdan Area, PO Box
92156 ABU DHABI
United Arab Emirates

GPS:24.39591, 54.51804

Telephone
Fax +971 2 508 9990

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,045 reviews

TripAdvisor Rating  4.5/5  1,431 reviews

Certificate of excellence 2023

Chillout

TripAdvisor rating 5.0/5

Gamal A Friends getaway - TripAdvisor review

The stay was amazing the pool is so good the staff at the pool desk is amazing gentleman and a lady the facilities at the pool is so nice for the price, a tThe reception sofian and Wahid are amazing they are always smiling and welling to help us and also the buffet for the iftar was nice

Dear Gamal A, Thank you for your fantastic review! We are thrilled to hear that you had an amazing stay and enjoyed our pool facilities and staff. We will be sure to pass along your kind words to our pool desk staff, Sofiane, Wahid, and the rest of our team. We are glad you enjoyed the iftar buffet as well. We look forward to welcoming you back for another relaxing stay at Novotel Abu Dhabi Gate Hotel. Sincerely, Sushanth Nambiar, Cluster General Manager.

Catfished by Novotel

TripAdvisor rating 2.0/5

Yasmine K Families - TripAdvisor review

To say this hotel underwhelmed is an understatement. The pictures posted online is nothing like the reality of this hotel, which I have attached expectation versus reality for you to not be duped as my family and I were. We checked in, which took us over an hour with a screaming child (not that the reception could have cared less about this). There was no warm welcome and rather they made the entire check in process lengthy and unwelcoming. Despite having requested a cot to be in the room, it took 40mins after check in to arrive, by which time my exhausted child was over tired having missed his nap and in melt down mode - thanks for that! Got to the room and immediately noticed the damp smell from the room and the far smaller size of rooms than were advertised. The plump pillows proudly displayed on their website paled in comparison as two rather meak flattened pillows that awaited us on our tiny double bed. The bed was so uncomfortable, both myself and my husband had backache the following day. The short circuit in the lights made them flicker incessantly during the night despite having switched them off. The views that fooled me into thinking the hotel was situated on a beach front, were rather of a green, murky lake side with no sand as advertised online but rather grey, jagged stone. The service at this hotel also took ages. If you ordered something from housekeeping, it would take at least 30 - 60 mins for anything to arrive. We wanted to leave and go somewhere else but were too tired to bother doing so. On a positive note, the lobby was beautifully decorated for Ramadan. I would not stay here again due to how deceptively they attract customers. Im shocked that more people havent commented on the stark contrast of online versus reality. Truly catfished by Novotel.

Dear Yasmine K, Thank you for taking the time to provide feedback on your recent stay with us. We apologize that your experience did not meet your expectations. We would like to clarify that the delay upon arrival was due to the requirement for all guests to provide physical ID's, following the mandatory requirement to secure all physical ID's of all our guests. If there was some point of time that you felt uncomfortable, we are very sorry as it was never our intention to make you uncomfortable. We appreciate your understanding on this matter. We are truly disheartened to receive feedback that you did not feel welcomed during your check-in process. Please know that our team prides itself on providing a warm and hospitable environment for all of our guests. We are sorry to hear that your experience did not meet your expectations. We can assure you that our team members take great care in welcoming guests and ensuring that they feel comfortable and valued during their stay. We are disheartened to learn about the other issues you encountered in your room. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that your expectations were not met. We wish to address all concerns during your stay, so that we can take immediate action to rectify any issues and ensure that you have a pleasant experience. We are committed to improving our services and facilities to meet the expectations of our guests. We are grateful for your positive feedback on the beautiful decoration in the lobby for Ramadan. We hope that you will consider giving us another chance to exceed your expectations in the future. Thank you for bringing these matters to our attention, and we look forward to the opportunity to welcome you back for a more enjoyable stay. Sincerely, Sushanth Nambiar, Cluster General Manager.

We were delighted with the staff of the NOVOTEL Abu Dhabi Gate Hotel

TripAdvisor rating 4.0/5

igorsB8418MV TripAdvisor review

We stayed at the NOVOTEL Abu Dhabi Gate Hotel for two days. The hotel is new and modern. The room is clean, bright, not very big. Spacious gym and pleasant outdoor pool. But what struck us the most was the staff at this hotel. Lest we ask to do, bring or remove - their reaction was instant. We traveled in Abu Dhabi a lot, but we have never met such high level of the service! BRAVO! I would like to highlight and thank housekeeper Marlar Win for her accuracy, hard work, responsiveness and politeness, as well as concierges Islam and Nithin Meethal for their attentiveness and diligence. Also, I am grateful to manager Mahendra and receptionist Ahmed, who showed attention and responsiveness due to my request to organize on-line conference. We were delighted with the staff of this hotel. BRAVO! Elena and Igor from Canada

Dear Elena and Igor, Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear that you enjoyed your stay at Novotel Abu Dhabi Gate Hotel and that our modern facilities, clean rooms, and amenities met your expectations. We are especially pleased to hear that our staff went above and beyond to ensure your stay was comfortable and memorable. Marlar Win, Islam, Nithin Meethal, Mahendra, and Ahmed will be delighted to receive your kind words of appreciation. It was a pleasure to have you as our guests, and we hope to welcome you back again soon for another enjoyable stay. Sincerely, Sushanth Nambiar, Cluster General Manager

Perfect Stay

Customer review rating 5.0/5

Gianlucals Couples - Confirmed reviews ALL

We reached late in the evening and the staff was just so nice. We got a very nice and big room, although we stayed for one night only, had a good sleep, a nice breakfast in the morning and departure was as smooth as the check in. Special thanks to Quinter, Ambika and Amine! I'm sure the rest of the team is as nice ;) Well come again for sure :)

Dear Gianluca S., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sushanth Nambiar, Cluster General Manager

Beautiful view and Room

Customer review rating 5.0/5

O. Friends - Confirmed reviews ALL

The room was clean, beautiful and spacious. I loved the view especially at night

Dear Beatrice Achieng O., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sushanth Nambiar, Cluster General Manager

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Other web-users rate our hotel

  • 470 reviews 7.9/10 Location
  • 1,358 reviews 8.6/10 Room
  • 2,785 reviews 9.5/10 Service
  • 38 reviews 4.8/10 WiFi
  • 756 reviews 8.7/10 Cleanliness
  • 356 reviews 8.6/10 Breakfast
  • 151 reviews 9.2/10 Pool
  • 71 reviews 9.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.