ibis budget Manchester Centre Pollard Street 2 stars

Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. We sincerely apologize for the disturbance caused by the loud trickling water in your room. We appreciate you bringing this issue to our attention upon your departure. We have already initiated a thorough investigation to determine the source of the noise and take the necessary steps to resolve it promptly. We are committed to ensuring that all our rooms are comfortable and quiet for our guests, and we regret that this issue fell short of our standards. We value your feedback and will use it to enhance our services and prevent similar occurrences in the future. We hope you will consider giving us another chance to provide you with the restful and enjoyable stay you deserve. Sincerely, Maria Ksiazczak General Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. We are always looking for ways to improve our guest experience, and your feedback is invaluable to us. We are pleased to hear that you found our location convenient, our pricing reasonable, and our beds comfortable. We are also glad that you found our free Wi-Fi useful. We apologize for the noise from the air conditioning and the corridors, as well as the noise from the lifts in the night. We are working on addressing these issues. We are also sorry that you found a used contact lens on the floor from a previous occupant. We take our housekeeping standards very seriously, and we will be sure to investigate this matter. Thank you again for your feedback. We hope you will give us another chance to show you the best that our hotel has to offer. Sincerely, Maria Ksiazczak General Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We understand your frustration with the delayed check-in, the noisy air conditioning, and the damaged glass in the lobby. I would like to sincerely apologise for the discomfort you've experienced on this occasion. I have discussed your remark with our Maintenance engineer for further investigations. Please be assured that all necessary actions will be taken to prevent future occurrences. We deeply regret that our check-in process was not as efficient as it should have been. The damaged glass panel in the lobby is also being taken care of. We have already contacted a glazier to replace the panel. Unfortunately this take up to 10 weeks to replace this glass. We understand that this may have created an unsettling impression, and we assure you that we are committed to maintaining a safe and welcoming environment for our guests. We are truly disappointed that your overall experience did not meet your expectations. We strive to provide our guests with exceptional service and comfortable accommodations, and we regret that we fell short in this instance. We hope that you will reconsider your decision and give us another chance to redeem ourselves in the future. We are confident that we can provide you with the positive experience you deserve. Thank you for your feedback. It is valuable to us as we work to continuously improve our services. Sincerely, Maria Ksiazczak General Manager

Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. We are delighted to hear that you enjoyed your recent stay at our hotel. Your kind words about the location, our welcoming staff, comfortable accommodations, and delicious breakfast are truly appreciated. We are committed to providing our guests with an exceptional experience, and your feedback helps us to ensure that we are meeting our goals. We are particularly pleased to hear that you found our location convenient for your visit. We strive to offer our guests a comfortable and relaxing stay, and we are glad that you found our room to be comfortable and our breakfast to be excellent. Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you back soon. Sincerely, Maria Ksiazczak General Manager