Customer review rating 4.3/5 4,910 reviews
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Check-in from 14h00
Check out up to 10h00
Paying
Cnr Broke and MacDonald Road
2320
pokolbin
australia
Check-in from 14h00
Check out up to 10h00
NEWCASTLE At 63km / 39.15 miles
GPS :-32.772691, 151.300447
72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath
Number of meeting rooms: 9
Maximum size: 264 m²
Maximum capacity: 350 people
Maximum banquet capacity: 170 people
100% genuine reviews from our guests
Find out moreBeautiful gardens , well situated.
LynnG60 17/01/2021 TripAdvisor review
Lovely hotel, which is situated in acres of stunning gardens. The hotel is close to many of the winery’s and a easy stroll to the village. Room was quite spacious which lead out onto your own private courtyard. The food at the hotel though was very mediocre
Well located, but dirty rooms
Anonymous Families - 13/01/2021 Confirmed reviews ALL
The hotel is well located and the facilities are ok. But the cleanliness of the room was below level. When we arrived the fridge was filthy and the trays were full with water. We advised the lady at the reception, she said will send her colleague to check the fridge. When we returned to our room two hours later the fridge was still dirty and the trays full of water. We tried to call reception but the phone was not working. We called reception from our mobile the same lady said will send someone again. The gentleman that showed up checked the phone and he agreed that it is not working but said since we have our mobiles we can contact reception on our mobiles. He checked the fridge and agreed that there is water and dirt and said will be back to wipe it. He came back with a tea towel, wiped the trays leaving them still wet and left. At this point I was quite frustrated and decided to clean the fridge myself. All the surfaces in the room were very sticky. We had to wipe them all ourselves. There were stains on one of the pillowcases and the floor was very dirty especially under the beds. On the second night big cocroaches were cralwing on the curtains and in the bathroom. Every time we had a shower water was leaking on the bathroom floor. Very disappointed with the cleanliness of the hotel.
Good location next to HV gardens
Elizabeth Families - 13/01/2021 Confirmed reviews ALL
Nothing much to complain about, friendly staff and Erin on reception was lovely and helpful. The room was pretty tired looking, broken bits in bathroom around mirror from water damage. Outdoor corridors dirty and stick. Floor needs a good clean. Pool was amazing with a nice shade area. Breakfast was nice but coffee was extremely bitter so I couldn’t drink it.
It could be cleaner
Malou P. Families - 13/01/2021 Confirmed reviews ALL
It was well located, but the place needs renovation Sliding doors not working, Spa area dirty, looks unhygienic
Picturesque & quiet
Anonymous Business - 12/01/2021 Confirmed reviews ALL
Love the gardens & serenity
Our most recent 20 reviews
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