Mercure Resort Hunter Valley Gardens

Positives: Pool area, easy check-in, proximity to Hunter Valley Gardens and other attractions, comfy beds Cons: * sink was blocked in our room. I told staff out of courtesy when checking out, and there was no apologies, or “thanks for letting us know”. Instead I was met with - “you need to twist and remove the plug”. I tried that… that didn’t work, and I could tell it was blocked with the horrible smell in our bathroom the entire stay * some staff were lovely but others miserable! When politely telling one of the bar staff I was taking my wine to the pool area (to make sure that was ok) she huffed at me and didn’t say anything - just put it in a plastic glass and literally walked away. So rude! * mould on the curtains in our rooms * pool area tiles are missing right next to the kids pool - sharp bits of concrete exposed. This is a safety hazard! * emergency evacuation plan missing from the back of our door - another safety hazard * no coat hangers in our room - surely you can purchase some more? They’re so inexpensive * no compendium in our room * weeds everywhere We were married here in 2016 and were surprised at how dated and run down it now is. Such a shame because it has such potential!

comfortable staff friendly helpful. reception and dinning staff as well as staff servicing the rooms. we arrived late almost the time restaurant was due to close. we were going order dinner as room service. Until were we offered a table in restaurant reception staff went above and beyond.

This resort needs some money put into it. It is tired. We were missing a curtain which meant we were woken nice and early by the morning sun. That being said , the staff are great, the place is clean and the food is good

We were there to celebrate our wedding anniversary and had a wonderful 2 night stay

Lovely location but room/resort is tired and in need of update for price. Restaurant was good Room particularly bathroom was not entirely clean