Mercure Resort Hunter Valley Gardens 4.5 stars

Great location and service, only thing that would make this place perfect was cleanliness in the rooms. We had a mouldy shower head, and blood on the quilt/dooner. I understand you dont wash that but at least have a cover that can be washed.

We stayed two nights and had breakfast and dinner in the restaurant both days. Menu was limited but was fine for a two day stay. Our room, king studio, was very roomy and comfortable, but a little dated. Position was great for the two days and wine tours will pick up there as it is central. Staff made us feel welcome. All COVID provisions were in place but not in your face. We will use them again.

We had a very nice time. The room was large and the service (especially at breakfast time, was great.

Fold out bed not comfy to sleep on, rolled into the middle and onto other person. Terrible sleep. Not with the room cost. No signage where to find pool towels, not in the usual place or in room, lots of running around, should have signage. Finally got to pool, only to have duck land in it, poo in both ends of the pool. and then leave. So we didn’t get to swim after all. Went to see light show but so over crowded it wasnt really Covid safe at all, busiest I have seen in years, no reduction in volume of people. Overall not enjoyable trip.

Very good but the room and bathroom were a bit tired. Coffee and tea were basic. Grounds were great. No fresh towels the second day.

Whilst we enjoyed our time , it was a little disappointing PROS: - location, room size, private courtyard, nice gardens, huge bath, air con CONS: - room decor, dining room in desperate need of upgrade, miserable staff, unable to book in for breakfast unless we wanted 0700. Breakfast whilst good selection of main breakfast , no pastries , yogurt or fruit on offer.

this was our families second trip within a few months to see the Christmas Lights (the first was washed out with lightning) so we all decided to go again. As we all come from different parts of NSW it was a great spot to catch up. Altogether their were 8 adults 8 siblings. We enjoyed the close location of our rooms and of course the meeting place of the pool. we loved the trips to the village and of course the near proximity of the Christmas lights. Basically we enjoyed the experience with you but there were a few small problems that could have been dealt with more efficiently the facilities point of view. We found phone calls were not always returned: emails were not always answered; complaints like freeezers on the fridge not looked at and so food perished; a daughter with a baby requested SEVERAL TIMES IF she could have a micowave to heat bottles. I appreciate that your facility is very busy but I think there is a bit of a hole in your customer service. I dont think your staff can work any harder as they were wonderful; I think they may be expected to do too much. Dont get me wrong, we have encouraged our kids to work hard too. I am not sure that, as a group that we would return to your facility. We as parents paid for our kids first visit so that allowed them to do a second trip.

Our room was tired, unclean, mouldy bathroom and room smelled mouldy( we needed to keep the sliding door open all night for fresh air. The room was described as ‘deluxe king’. There was nothing deluxe about it. Curtains and furniture were very old- fashioned and dirty/ worn. The king bed sagged in the middle, had a join running down the middle and was extremely uncomfortable. This room was extremely overpriced. The pool had chipped and missing tiles. The walkways needed sweeping. This place is very in need of an update. I won’t be coming back as I can get much better accommodation for my money in this area.

Had a very comfortable room and the hotel is conveniently located adjacent to the Hunter Valley Garden Village and other venues and close to 3 wineries and miscellaneous shops all within easy walking distance.

Accommodation was well located, convenient that you are able to park the car directly outside the door. However, room requires proper cleaning before stay.

Over priced and dirty

Check-in was fine. Get to our room to find that although I booked for 2 Adults & 2 Children, there was no bed for the children. Phone reception to be told that would be an additional $25 per night. No, I booked & paid extra for 2 children & I expect that would include a bed for them to sleep in. The room, although stuck in the early 90s, was clean & tidy. The external areas of the WHOLE resort are dirty, broken & tired. The pool area was ok, nothing a good gurney & replacement of a few broken tiles wouldn’t fix. However, the festy room service trays that had clearly been on the broken tables for some time were an eyesore. While I understand Covid restrictions I fail to understand the need to book a time for breakfast. Of course this was not advised on booking so the only times available were early, not quite the relaxing sleep-ins we were desperate for & had we been advised such I would not have booked bed & breakfast. To top it off, no umbrella in the room & surprise surprise, none left at reception either. Such a shame because we used to love this property but until it receives the attention it deserves, we won’t be back. On the plus, Dominic in the restaurant was a gem.

Nice room Comfatel

Really enjoyed our stay at the Mercure. Staff were lovely, room was clean and the location was perfect.

Great location. Good sized rooms. Loved the glass roof over the sunken bath. Would have been good to know prior to arriving to bring own tennis rackets .