Mercure Resort Hunter Valley Gardens

Mercure Resort Hunter Valley Gardens 4.5 stars

Customer review rating (ALL Rating) 4.1/5 1,625 reviews

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ALLSAFE approved hotel

Hotel location

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
Australia

GPS:-32.772691, 151.300447

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Our accommodation(s)

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,625 reviews

TripAdvisor Rating  4.0/5  1,223 reviews

In desperate need of a makeover and repairs

TripAdvisor rating 3.0/5

Laurenelise8 Families - TripAdvisor review

Positives: Pool area, easy check-in, proximity to Hunter Valley Gardens and other attractions, comfy beds Cons: * sink was blocked in our room. I told staff out of courtesy when checking out, and there was no apologies, or “thanks for letting us know”. Instead I was met with - “you need to twist and remove the plug”. I tried that… that didn’t work, and I could tell it was blocked with the horrible smell in our bathroom the entire stay * some staff were lovely but others miserable! When politely telling one of the bar staff I was taking my wine to the pool area (to make sure that was ok) she huffed at me and didn’t say anything - just put it in a plastic glass and literally walked away. So rude! * mould on the curtains in our rooms * pool area tiles are missing right next to the kids pool - sharp bits of concrete exposed. This is a safety hazard! * emergency evacuation plan missing from the back of our door - another safety hazard * no coat hangers in our room - surely you can purchase some more? They’re so inexpensive * no compendium in our room * weeds everywhere We were married here in 2016 and were surprised at how dated and run down it now is. Such a shame because it has such potential!

pleasant atmosphere well maintained happy staff

Customer review rating 5.0/5

Andrew M. Couples - Confirmed reviews ALL

comfortable staff friendly helpful. reception and dinning staff as well as staff servicing the rooms. we arrived late almost the time restaurant was due to close. we were going order dinner as room service. Until were we offered a table in restaurant reception staff went above and beyond.

Well Located

Customer review rating 3.5/5

Leanne Couples - Confirmed reviews ALL

This resort needs some money put into it. It is tired. We were missing a curtain which meant we were woken nice and early by the morning sun. That being said , the staff are great, the place is clean and the food is good

Lovely stay

Customer review rating 4.5/5

Michele Couples - Confirmed reviews ALL

We were there to celebrate our wedding anniversary and had a wonderful 2 night stay

Dear Michele, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. Happy anniversary. It is always a pleasure to receive positive feedback and apologies we missed giving you our usual bottle of wine. I am so sorry, certainly will make sure you get one next visit. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Customer review rating 3.0/5

Danny M. Families - Confirmed reviews ALL

Lovely location but room/resort is tired and in need of update for price. Restaurant was good Room particularly bathroom was not entirely clean

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Other web-users rate our hotel

  • 702 reviews 9.7/10 Location
  • 1,407 reviews 5.4/10 Room
  • 1,069 reviews 6.9/10 Service
  • 42 reviews 2.1/10 WiFi
  • 605 reviews 3.1/10 Cleanliness
  • 543 reviews 7/10 Amenities
  • 275 reviews 6.2/10 Breakfast
  • 235 reviews 5.7/10 Value

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