Mercure Resort Hunter Valley Gardens 4.5 stars

Customer review rating 4.3/5 4,694 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Resort Hunter Valley Gardens
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+ 18 Services
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Room 1

Number of guests
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
Leisure and activities
  • Outdoor unheated pool
  • Fitness centrePaying
  • Well-being
  • Babysitting on request (Nearby)Paying
  • Golf
  • Tennis
  • Other sports activities
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320
pokolbin
australia

Tel: +61249982000

Fax: (+61)2/49987710

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEWCASTLE At 63km / 39.15 miles

GPS :-32.772691, 151.300447

Our accommodation(s)

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

Studio 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Patio, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Studio 2 Double Beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe 1 King Bed and Spa

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Patio, Garden View *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

ELEMENTS BAR & DINING

Type of cuisine: French

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS BAR

Non contractual photo

Elements bar is fully licensed with a local wine list featuring varied selections to cater for your individual tastes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 264

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,694 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,148 reviews

Well Located and comfortable

Customer review rating 4.3/5

Anonymous Families - 19/11/2020 Confirmed reviews ALL

Very comfortable and easy to access. Still hard with restrictions for the restaurant. Would be good if more than 10 people can dine in the restaurant. Other than that it was great.

Dear Charbel, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and we are glad to advise that restrictions have changed and bookings for groups can be done up to 30 now, very exciting for Christmas time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens
Customer review rating 4.3/5

Anonymous Couples - 19/11/2020 Confirmed reviews ALL

Quite pleasant. Found dining menu a bit limited. We also found a large cockroach on bed in room.

Dear Patrya, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and we have also just sprayed our rooms, this has affected the rooms a little. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Looking a bit tired!

Customer review rating 4.3/5

Anonymous Couples - 19/11/2020 Confirmed reviews ALL

We booked a deluxe spa room and didn't find anything deluxe about it! The bed was not very comfortable with no pillow top or comfort feel. The curtains appeared very dated, dusty and didn't cover the window to block the morning sun out and there were no teaspoons to use for our tea or coffee. When we walked around the property we noticed several trip hazards, uneven paths and broken tiles on the stairs near the pool area which could be hazardous in a barefoot area.

Well located

Customer review rating 4.3/5

Anonymous Couples - 18/11/2020 Confirmed reviews ALL

Good rooms in a good location, very easy booking in also

Dear Gavin, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Staff are wonderful.

Customer review rating 4.3/5

Jh Couples - 18/11/2020 Confirmed reviews ALL

From check in to check out all staff magnificent. Everyone was super friendly. Our Accor membership was recognised and we scored a lovely upgrade. Thank you. Rooms are comfortable. Bed is incredible.

Dear Jeff, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and I am sorry they mucked up your bill also spoiling that upgrade a little, apologies. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Very Dissapointed

Customer review rating 4.3/5

Anthony M. Couples - 18/11/2020 Confirmed reviews ALL

Overall tied Due to covid Sunday night Resturant . Booked out Went to use drink vouchers No sevice Bar closed . Went down for breakfast (am - ordered Coffee , Orange juice and meal Meal arrived waited 45 minutes for coffee and juice Walked out Not happy .. When it came to check out Man at reception could not care when I mention vouchers and coffee / orange . We went to the Mercure to help Covid but the way we were treated NEVER AGAIN I am a ACCORR Silver member so sorry Hunter valley you have lost me. I will be mentioning to frinds about experience.

We were very happy with our stay which was a luxury escapes deal.

Customer review rating 4.3/5

Ian Couples - 18/11/2020 Confirmed reviews ALL

The resort was very impressive and made more enjoyable right from our first impression when entering the reception. Our room was conveniently located and very well presented. The breakfast was beautiful and our dining experience was exceptional.

Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Gorgeous resort in the perfect location

TripAdvisor rating 4.0/5

71brucen 18/11/2020 TripAdvisor review

We stayed for a weekend and found the resort to be beautifully laid out with a lovely pool area surrounded by well manicured gardens. The rooms were spacious, clean and very comfortable, while the staff were friendly and helpful. We will definitely be back!

Thank you for posting on our TA feed. Delighted you had a lovely stay. Looking forward to seeing you in the Hunter again soon. Kind regards Julie @ Mercure

Wonderful stay !

Customer review rating 4.3/5

Suzan Couples - 17/11/2020 Confirmed reviews ALL

We came for my birthday and to see the Hunter Valley gardens. From check in to leaving we were so happy with everything. Our room was so clean and we had no concerns at all. We were booked in for dinner and breakfast and really appreciated the coved check in....even to enter the pool . Again, all was done to make us feel valued. Our dinner and breakfast were outstanding along with the fabulous staff working in the dining area, I was made feel very special ! To top it off just a stroll to the Gardens. I have no hesitation in recommending the Mercure Hunter Valley, thank you for looking after us !

Dear Suzan, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and particularly some names of our staff mentioned, they are very happy to hear this. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Well Located

Customer review rating 4.3/5

Anonymous Couples - 17/11/2020 Confirmed reviews ALL

We were happy with all the staff we had dealings with.

Dear Gary, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Perfect spot well located to visit wineries & restaurants

Customer review rating 4.3/5

Denise M. C. Solo - 17/11/2020 Confirmed reviews ALL

Always enjoy the garden ambiance staying here

Dear Denise, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Great location beautiful gardens

Customer review rating 4.3/5

Karen O. Friends - 16/11/2020 Confirmed reviews ALL

I've stayed at Mercure twice previously and it was fantastic, unfortunately this time around I was disappointed.

Dear Karen, Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We certainly are disappointed that on this visit so may things did not go well. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please reach out to me directly should you be back in the hunter again in the future so I may look after you. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Upgrade saved the day

Customer review rating 4.3/5

Anonymous Couples - 16/11/2020 Confirmed reviews ALL

We had a very pleasant stay, in no small part due to the room upgrade we received, thank you. The hotel interiors are really staring to look tired with much of the furniture scratched and damaged. The reception staff were excellent and service in the restaurant for breakfast was OK. The quality of the breakfast was average at best, and without the accor plus discount we would have never eaten in house. It is a shame that such a wonderfully positioned hotel with beautiful grounds is so poorly maintained - surely it is deserving of a major upgrade?

Dear Robert We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and thank you for your refurbishment feedback, we are working with our owner at the moment to improve our product. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Great location

Customer review rating 4.3/5

Jennifer P. Friends - 16/11/2020 Confirmed reviews ALL

Very clean room and outdoors areas maintain very well.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Not at all happy

Customer review rating 4.3/5

Doris C. Friends - 16/11/2020 Confirmed reviews ALL

Hotel run down & dirty cockroaches in the rooms Staff not experienced , not accommodating or helpful Restaurant was not good very ordinary food, food & coffee cold Overall service was terrible

Great central location with lovely gardens and surrounds

Customer review rating 4.3/5

Bruce Couples - 15/11/2020 Confirmed reviews ALL

We stayed for the weekend and the resort is really well located adjacent to the Hunter Valley Gardens, Brokenwood and McGuigan wineries. The pool and gardens ar3 lovely, staff friendly and the room spacious and comfortable.

Dear Bruce, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and some good points to improve on for next time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Pleasant

Customer review rating 4.3/5

John L. Couples - 15/11/2020 Confirmed reviews ALL

Relaxing

Dear John, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Well located

Customer review rating 4.3/5

Colin Families - 14/11/2020 Confirmed reviews ALL

Good location. Rooms need some general maintenance Breakfast was terrible

Dear Zoe & Colin, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback but of course some good points for us to work on for next time in our rooms and breakfast offering. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with some key improvements. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Relaxing

Customer review rating 4.3/5

Krissy Families - 14/11/2020 Confirmed reviews ALL

We had a pleasant stay and the location was good.

Dear Krissy, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Excellent service

Customer review rating 4.3/5

Robert B. C. C. F. F. J. Couples - 13/11/2020 Confirmed reviews ALL

We had booked 2 Luxury Escapes 2 day packages which included breakfast....we were very grateful when we were given a handicapped friendly room when we requested it. We then enjoyed an excellent a-la-carte breakfast accompanied by equally excellent table service. We are pleased to recommend the Mercure Resort to family and friends and will most certainly come again.

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

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