Exelente en todo sentido

Todo maravilloso

Pretty good hotel, this was the third time in Ibis Antofagasta. My first time was really disappointing. But I can tell the hotel has improved a lot an now it is one of my favorite Ibis in South America. Congratulations to the Ibis Antofagasta Team.

I have complained several times about service quality in the city of Antofagasta. I am glad to have found the opposite at Ibis hotel Antofagasta. Service quality is better than other Ibis hotels in Chilean cities such as Santiago or Copiapó. Check in was fast and they offered me a complementary drink for my Accor Hotels membership. I didn't have to ask for it and that was appreciated. One problem I found at the room was the security box didn't work. This was the opportunity to test if they solve any problem within 15 minutes, as they advertise. I called the reception desk and in less than 10 minutes, the technician was at the room fixing the box. Problem solved. Restaurant personnel were very efficient. I would like to give a special mention to Maria for her kindness. Breakfast includes the IBIS basics such as bread, scrambled eggs, cheese, a variety of ham, variety of fruit, juice, coffee. I would like to highlight the pastries, prepared sandwiches, scrambled eggs with ham and waffles. Room and bathroom were clean. The TV worked with no problems. Fast internet connection. No problems at all during check-out.

We were passing through Antofagasta on our way to the Atacama desert. The staff were all quite friendly, however not a lot of English. Gabriel is completely fluent and who you want if you need assistance in English! We ended up having our bags stolen, including my boyfriends passport, and having to stay extra nights before being rerouted back to an embassy in Santiago. Gabriel was absolutely a life saver, he let us stash our remaining bags there, directed us to the police, gave us his number to call incase the police did not speak English (they didn't), he was so friendly and helpful and almost single-handedly got us through this difficult point in our travels! The hotel is clean and nice, the food is great, breakfast too, but the five stars are for their customer service. We could not be more grateful for the help.