Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 731 reviews

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Grand Mercure Hanoi - Image 1
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9 Cat Linh, Quoc Tu Giam, Dong Da, 10000 HANOI, Vietnam

Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

  • Walking distance to Temple of Literature, a historical site of Hanoi.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, Quoc Tu Giam, Dong Da
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Telephone
Fax +84 24 3244 4747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  731 reviews

Customer review rating 5.0/5

Erik J. D. Solo - Confirmed reviews ALL

A very pleasant stay as usual at this hotel. The staff is always very attentive and do their utmost to make your stay comfortable. This was my fifth stay at this hotel in the last two years and they always live up to my high expectations. //J.

Dear Mr. D., Thank you very much for your kind words and for choosing to stay with us again. It is truly a pleasure to welcome you back for the fifth time over the past two years. We are delighted to hear that our team’s attentiveness and dedication have consistently met your high expectations and contributed to making your stays comfortable and enjoyable. Your continued trust and loyalty mean a great deal to us, and we look forward to welcoming you back for many more memorable visits. Please do not hesitate to reach out if there is anything we can do to make your next stay even better. Warm regards, Le Minh Thu Guest Experience Manager

Customer review rating 4.5/5

Paul A. O. B. Business - Confirmed reviews ALL

Had a short stay before flying to France early in the morning. I had to leave the hotel at 6.00pm and staff prepared a nice breakfast for take-away. Rooms are very nice and well equipped: this remains my preferred hotel when I go for Business in Ha Noi. I recommend.

Dear Mr. B. , Thank you very much for your kind words and for choosing Grand Mercure Hanoi as your preferred hotel during your business trips. We are delighted to hear that you appreciated the well-equipped rooms and that our team could assist you with a takeaway breakfast for your early departure. Your recommendation means a lot to us and motivates our staff to continue providing excellent service. We look forward to welcoming you back to our property on your next visit to Hanoi. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

Customer review rating 3.5/5

Chia H. A. H. Business - Confirmed reviews ALL

The stay was great but I would prefer to have more firm pillows instead of all soft pillow. Also, room should have more lights to make it brighter.

Dear Ms. H., Thank you for sharing your valuable feedback regarding your stay. We appreciate your compliments and also take note of your preference for firmer pillows and brighter lighting in the room. Your comfort is very important to us, and we will certainly review these aspects with our team to enhance your experience. We look forward to welcoming you back and providing an even better stay next time. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

Customer review rating 3.0/5

Mohammad N. I. Business - Confirmed reviews ALL

They didn’t give the total items i.e. shaving kits, shoe shiners ( only once in 11 days after I asked for)

Dear Mr. Mohammad, Thank you for your additional feedback regarding the amenities provided during your stay. I sincerely apologize that essential items such as shaving kits and shoe shiners were not consistently supplied, and that you had to request them only once during your 11-day stay. We understand that these small but important details greatly affect your comfort and overall experience. Please be assured we are addressing this issue with our housekeeping and guest services teams to ensure all standard amenities are regularly replenished and readily available without the need for repeated requests. Your comments highlight an area where we must improve our attention to detail and service consistency. We truly appreciate your patience and the opportunity to learn from your experience. Should you stay with us again, we are committed to providing a seamless and fully equipped stay. Warm regards, Le Minh Thu Guest Relations Manager

Customer review rating 5.0/5

Thitinun D. S. Business - Confirmed reviews ALL

Good room good service and good breakfast

Dear Mr. D. S. , Thank you very much for your recent stay in Grand Mercure Hanoi and your positive feedback! We’re delighted to hear that you enjoyed our rooms, service, and breakfast. Providing a comfortable and enjoyable experience is our top priority, and your kind words motivate us to keep delivering the best. I can assure that all your feedback will be shared to our management board and related department. We look forward to welcoming you back to our property soon! Warm regards, Le Minh Thu Guest Experience Manager

Other web-users rate our hotel

  • 313 reviews 8.7/10 Location
  • 564 reviews 9.1/10 Room
  • 759 reviews 9.4/10 Service
  • 9 reviews 7.1/10 WiFi
  • 328 reviews 9.7/10 Vibe
  • 325 reviews 9.5/10 Amenities
  • 222 reviews 8.8/10 Breakfast
  • 204 reviews 8.7/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.