ibis Gaziantep

ibis Gaziantep 3 stars

Customer review rating (ALL Rating) 4.5/5 173 reviews

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Description

Hotel extras

  • Free WIFI

  • Private indoor car park

  • Within walking distance of major sights

  • Large shopping mall nearby

  • On-site library and complimentary newspapers

ALLSAFE approved hotel

Hotel location

ibis Gaziantep

Yaprak Mah. Istasyon Caddesi, No 78 SehitKamil
27400 GAZIANTEP
Turkey

  • By plane

    GAZIANTEP At 20km / 12 miles

  • By plane

    GAZIANTEP AIRPORT At 20km / 12 miles

  • By train

    GAZIANTEP STATION At 1km / 0 miles

GPS:37.070592, 37.380654

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

IBIS RESTAURANT

In the evening, the Café offers a themed approach to dining, with themes varying from one ibis to another. Sit down, enjoy a drink or a bite to eat in a nice, friendly place. What could be simpler !

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  173 reviews

TripAdvisor Rating  4.0/5  550 reviews

Well located

Customer review rating 3.5/5

Murat Families - Confirmed reviews ALL

The hotel was very close to museums, cultural and gastronomic locations. We booked two rooms and the hotel arranged us two neighbor rooms with a door connecting them. The rooms were clean

Dear Ahmet Murat Özdemiray, We very much appreciate your comments regarding your stay at the ibis Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Özgür Çözgener Genel Müdür/General Manager

Perfect

Customer review rating 5.0/5

Luis P. Business - Confirmed reviews ALL

Room cleanliness iş excellent

Dear Luis p., We very much appreciate your comments regarding your stay at the ibis Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Özgür Çözgener Genel Müdür/General Manager

Well located, very good stay

Customer review rating 5.0/5

Emrah A. Couples - Confirmed reviews ALL

I enjoyed staying at Ibis Gaziantep. Staff was helpful, room was clean. The hotel is located very close by the Old Town. I really reccomend this hotel

Dear Emrah A., We very much appreciate your comments regarding your stay at the ibis Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Özgür Çözgener Genel Müdür/General Manager

Poor management

Customer review rating 1.5/5

Kamal M. Solo - Confirmed reviews ALL

Unfortunately this stay including booking process and efforts to reach out to the hotel has been a disaster since the beginning. I try to stay as much cool as I can and ignore small mistakes but this hotel is nothing worth keeping the cool. I will explain how. 1. I had to make multiple bookings and then cancel. Due to corona, my plans and travel dates kept changing. I reached out to hotel atleast three times by email before my arrival and not a single email was answered. 2. I ended up calling them from abroad - I was told to call back as there was no staff available to speak English. 3. On Arrival I was not given a drink voucher (as a silver member). This is the first time ever happened in any hotel. I had to later go down stairs to specifically ask one.. they don't pick up the phone at reception. 4. I was offered a birthday cake - which I appreciate. 5. During my two days stay, I was offered 2 water bottles of 0.225L each. No refill for the 2nd day. I am currently on medication due to stomach infection which means I am required to drink and eat fresh and clean. I needed to take medicine but there was no water. I called the reception from the room atleast 10 times (may be more), I called room service and no one picked the call. After 10s of attempts, someone picked the call and without talking, put it on music (on hold) and then no one answered. I ended up taking my medicine with a leftover sip of gas-less sprite I had earlier in the day which I should not. 6. The flush system in the toilet has no water so I can't flush it and I have tried to call the reception many times but no response. I had to go to reception to ask for a person to fix it. In short this was my worst ever stay in any of the All Accor hotels.

Dear Syed Kamal M., Thank you for taking the time to tell us about your experience at the ibis Gaziantep. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Özgür Çözgener Genel Müdür/General Manager

As usual it was a relief to stay at Ibis

TripAdvisor rating 5.0/5

nurhankeeler Business - TripAdvisor review

No bad surprises. There is a system. You know what to expect. Hygienic. You can also get a discount as a member. The generous fruit offerings quenched my thirst, I enjoyed it. Everything was easy and simple. I stayed in all top segment hotels in Gaziantep. It was the most comfortable place and the best breakfast place.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Özgür Çözgener Genel Müdür/General Manager

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