Novotel Kayseri 4 stars

Customer review rating (ALL Rating) 4.3/5 500 reviews

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Description

Hotel extras

  • Beautiful views of Mount Erciyes and easy access to the Erciyes Ski Center

  • Modern conference facilities

  • Web corner and free Wi-Fi in the entire hotel

  • International and Local, Food & Beverage offers on Nov'ist Restaurant

  • Easy access to the city center and airport

Our accommodation(s)

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Hotel location

Novotel Kayseri

Alsancak Mah Kocasinan, Bulvari No 161-1 Kocasinan
38110 KAYSERI
Turkey

GPS:38.735816, 35.498283

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NEFAİS RESTAURANT

Restaurant serving international cuisine as well as Turkish specialities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  500 reviews

TripAdvisor Rating  4.5/5  413 reviews

Certificate of excellence 2023

dirty sheets

Customer review rating 0.5/5

Serkan E. Business - Confirmed reviews ALL

when I woke up I saw a small blood stain on my bed sheets. I chekced my self if it was from me but no. it was dry old stain. discusting....

Dear Serkan E., Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

dirty bed sheets

TripAdvisor rating 2.0/5

xxxxVoyager1980xxxx TripAdvisor review

When I wake up next day morning I saw a blood stain ( small one ) on the sheets. I checked my self first if I cut my self but no it was a dry one, probably was not washed properly. I told this to reception but I dont think he cared much. this is an old hotel but at least i thought it was clean. After this experince never again.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you shortly. Sincerely Yours, Hotel Management

Good stay and great breakfast

Customer review rating 5.0/5

Mohammad M. Business - Confirmed reviews ALL

Great breakfast and friendly staff

Dear Mohammad H. M., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

I wish it were better

Customer review rating 3.5/5

И. Couples - Confirmed reviews ALL

The reception staff was not friendly. The transfer was late because the driver wanted to find more passengers. We stood for a long time near the ski mountain. Although we were in a hurry to get to the airport. Poor travel arrangements.

Dear Inna T., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Goed

Customer review rating 4.0/5

Luigi Business - Confirmed reviews ALL

Goed business hotel. Proper & correct.

Dear Louis V., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

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Other web-users rate our hotel

  • 141 reviews 9.5/10 Location
  • 274 reviews 7.5/10 Room
  • 423 reviews 9.2/10 Service
  • 23 reviews 9.6/10 WiFi
  • 238 reviews 8.5/10 Cleanliness
  • 158 reviews 8.8/10 Breakfast
  • 120 reviews 9.7/10 Food
  • 5 reviews 5/10 Wellness Area

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ibis Kayseri 3 stars

Customer review rating (ALL Rating) 4.3/5 (888 reviews)

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