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Отель ibis Gloucester 3 звезды

Примечание: отзывы клиентов 4.3/5 Отзывов: 5 518

сертифицированный отель ALLSAFE

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Номер 1

Число гостей
Возраст детей

Гарантия лучшей цены

Как это работает?
+ 6 Услуги

Особенности отеля

  • Conveniently located just off the M5 Motorway

  • Free on-site parking for all hotel guests

  • Pet-friendly hotel, with on-site facilities

  • Advantage 4

  • Located just 1.5 miles from Gloucester railway station

Услуги в отеле и поблизости

Заезд с 14h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • Онлайн-регистрация заезда
  • WIFI/Интернет
  • Паркинг
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Разрешено проживание с домашними животными Платные услуги
  • Отель с номерами только для некурящих
  • Круглосуточная стойка регистрации
  • Ранний заезд / поздний выезд Платные услуги
  • Подзарядка электромобилей
  • Автомат для чистки обуви
Питание
  • Завтрак Платные услуги
  • Ресторан (-ы): 1
  • Бар (-ы): 1
  • Обслуживание в номере
Бизнес-услуги
  • Заказ услуг печати/копирования Платные услуги

Расположение отеля

ibis Gloucester

Sawmills End
Corinium Ave A417
Gloucestershire
GL4 3DG gloucester
united kingdom

Телефон: +441452623650

Факс: (+44)1452623660

Заезд с 14h00

Выезд до 12h00

  • STAGECOACH CITY :  10 BARNWOOD ROAD

  • На самолете

    BRISTOL AIRPORT На расстоянии 78,85 км / 49 миль

  • На вертолете

    GLOUCESTER AIRPORT На расстоянии 7,9 км / 4,91 миль

  • На поезде

    GLOUCESTER STATION На расстоянии 3,52 км / 2,19 миль

GPS:51.86441, -2.210651

Наши номера

Functional, comfortable, ideal for working or relaxing, the ibis room boasts all the features you want most: cosy bedding, ensuite bathroom, hairdryer, tea/coffee facilities, a big desk, Free WIFI Internet and TV with all the best channels.

Double room with 1 double bed

  • Максимальное количество гостей: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Twin room with 2 beds

  • Максимальное количество гостей: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Наши бары и рестораны

Ibis Gloucester Restaurant

Тип кухни: Кафе

24/7 Menu available.

Ibis Gloucester Bar

24/7 for soft drink, opening and closing times for alcoholic beverages may vary

Недоговорная фотография

  • понедельник
  • вторник
  • среда
  • четверг
  • пятница
  • суббота
  • воскресенье

Отзывы наших гостей о
ibis Gloucester

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL 4.3/5

Отзывов: 5 518

tripadvisor

Рейтинг TripAdvisor 4.0/5

Отзывов: 1 452

Lovely welcome

Примечание: Tripadvisor 5.0/5

Sophie R 17/11/2020 Реальные отзывы TripAdvisor

The receptionist on duty on Saturday night was brilliant - really warm hospitable welcome - please pass on my thanks. Room was brilliant value for money and cant fault my stay at all. The booking was last minute but that didnt cause any problems

Dear Sophie, We very much appreciate your comments regarding your stay at the ibis Gloucester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luc Capdevielle Operations Manager

Disappointing Breakfast

Примечание: Tripadvisor 3.0/5

641colinc 23/10/2020 Реальные отзывы TripAdvisor

Breakfast is supplied as a takeaway in a paper carrier bag, along with a cup to take a drink (tea or coffee). No hot food. I questioned this, and was told “Covid”. I pointed out that Premier inn and Travelodge both offer hot, freshly cooked breakfast. That said, a good one-way system in place around entrance and reception areas. Pity some guests ignored it.

Dear Colin, Thank you for taking the time to tell us about your experience at the ibis Gloucester. I am sorry that your experience with our breakfast did not meet your expectations. Please allow me to express my sincerest apologies. We hope to welcome you back to our hotel very soon! Sincerely, Luc Capdevielle Operations Manager

Lack of thought

Примечание: Tripadvisor 2.0/5

smckane 22/10/2020 Реальные отзывы TripAdvisor

Despite many, many posters, and the law, requiring the use of masks, it seems that the cleaning and maintenance staff see this as optional. Whilst claiming higher standards of sanitation, no offer was made to empty a bin, change sheets or have new towels across a week's stay. On non-covid news, the hap under doors and around windows enables external and internal noise to travel easily. Gusts of wind travel easily too, for example. Coke for a cheap bed, not to relax or feel secure.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Gloucester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, I have personally spoken to the cleaning and maintenance staff to ensure they wear the face mask at all time and we have made some changes for stay overs cleaning. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luc Capdevielle Operations Manager

Disappointing

Примечание: Tripadvisor 3.0/5

patellencunningham 14/09/2020 Реальные отзывы TripAdvisor

Bad customer service on arrival. No information about breakfast changes, or if food served in the evening. Room very basic. I understand things changed due to covid 19, but we could have had a bins emptied, had a proper mug, not paper and not had towels left daily outside the door even though they were asking you to dave on the washing. Finally the room was noisy due to traffic all day and all night.

Dear patellencunningham Thank you for taking the time to sending us your review, following your recent stay, at the Ibis Gloucester. It is with regret to learn that your stay with us was not as per your expectations. We appreciate your comments regarding the service on arrival. Your feedback have been used as part of the training for the front of house team. With regards to changes such as mugs been replaced with paper cups, breakfast provided as Grab & Go, we have temporarily adapted to the current pandemic Covid-19. The changes have been made prioritizing the safety of our guests. We are located next to a what could be sometimes a busy road. We would have loved to show you a different room that could potentially have been more accommodating for you. Our friendly reception team will always do their best to help making your stay an enjoyable one. We hope you will give us a second chance to improve, and visit us again in the near future. Thank you. Kind regards, Alina Florentina Robinson MIH Assistant General Manager Ibis Gloucester

Great location one you learn the road system

Примечание: Tripadvisor 3.0/5

Stephen P 08/09/2020 Реальные отзывы TripAdvisor

The hotel itself is grat and the room comfortable with everything you need. The staff however are a mixed bag. Arrival we were met by indifference, certainly not the normal Accor Hotel welcome. The cleaners were cheerful as was the young guys, but the women were grim apart from one.

Dear Stephen P Thank you for your feedback. We are happy to see you have found our hotel ''great and the room comfortable''. We are however disappointed to read that you did not have a pleasant check-in experience and we are currently investigating the matter. We have also shared the review with the housekeeping staff and for both sides the relevant training steps has been taken. Hope your stay at the Ibis Gloucester was otherwise enjoyable and we are looking forward to your next visit. Kind regards, Alina Florentina Robinson Assistant General Manager

sound overnight stay

Примечание: Tripadvisor 4.0/5

wilfandjune 08/08/2020 Реальные отзывы TripAdvisor

simple online booking and checking in system allowed us to arrive without any fuss. surprised to see food seating area empty but expect due to covid. only niggle about room is that we needed to use the shower chair as an extra seat and the water was wasted as it took ages to get warm water thruogh the system otherwise all clean.

Dear wilfandjune Thank you for your stay with us, and for sharing your experience at the Ibis Gloucester Hotel. We were pleased to read you had a smooth check-in, and were also happy with our cleanliness, service, and also had a good night's sleep. However, we are sorry to hear that there were some issues with water temperature. Please rest assured we have addressed this with the team, to ensure that we improve on this. In regards to additional sitting within your room, this is something we could have arranged for you, and would be happy to do so for any future stay. We are looking forward to welcoming you back soon. Kind regards, Alina Florentina Robinson Assistant General Manager

Needs a good clean but comfortable

Примечание: Tripadvisor 3.0/5

Ben T 06/08/2020 Реальные отзывы TripAdvisor

Expectations are limited having stopped in numerous Ibis Hotels and as expected it was comfortable enough for price however cleanliness left a lot to be desired. I stayed in three rooms and all had issues; First room was covered in dirt and dust under the bed and on the top of the tv unit. The second bedroom had similar issues under the bed as well as a towel and bed sheet that were both marked. The desk chair was also very dirty and had a large footprint in the middle of it were someone has stood on it which suggests it wasn't wiped or cleaned between occupants. The third bedroom was again dusty around the tv unit, shelving, and window and the TV control was filthy with a large build up of grime around the volume and channel buttons which was slightly off putting. I am also surprised that there was not a strict mask policy in the communal areas for either staff or guests.

Dear Ben T Thank you so much for letting us know about your concerns. We are sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously. We have shared your feedback with our cleaning team to review our cleaning procedures and to make sure this doesn’t happen again. Please accept my apologies. With regards to the mask policy protecting our staff and guests it is very important to us. We are following every step in this matter as per government guidance. We are glad to see that you have found us ''comfortable''and it is very kind of you to mention it. We are looking forward to welcoming you back in the near future. Warm regards, Alina Florentina Robinson Assistant General Manager

Gloucester Ibis

Примечание: Tripadvisor 2.0/5

leejc3129 21/07/2020 Реальные отзывы TripAdvisor

Paid an extra thirty pounds for breakfast which was a bag with some food in it and a choice of juice or coffee but the coffee was extra...complained to the staff, who to their credit, gave us a twelve pound refund which in all honesty wasn't even half, still eighteen pound out of pocket. The bed and pillows were awful, my partner got about 2 hours sleep and I got bad neck ache, the location was good but overall we went be stopping here again.

Dear Lee, Thank you for taking the time to tell us about your experience at the ibis Gloucester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The reason of the breakfast being reduce to continental was due to the COVID 19 pandemic and due to government decision. I am very sorry to read you found the mattress uncomfortable. At Ibis Gloucester, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to welcome you back to our hotel very soon! Sincerely, Luc Capdevielle Assistant General Manager

Clean, simple good value

Примечание: Tripadvisor 4.0/5

T0mHainey Business - 27/02/2020 Реальные отзывы TripAdvisor

In Gloucester on business and needed an inexpensive option with WiFi, a comfy bed and clean room. I got exactly that plus a pretty decent breakfast with fresh porridge made to order. Initial reception was a bit brusque but service at breakfast was friendly and helpful. Parking spaces are very tight and people were using up two spaces. I hope they were dealt with.

Dear Tom Thank you for taking the time to write a review about your recent visit to Ibis Gloucester. I am delighted that you enjoyed your stay and we have noted your comments about the parking spaces. Thank you again for sharing your experience, and we hope to welcome you again soon. Kind regards, Luc Capdevielle Assistant General Manager

Comfy, quiet & good brekkies but Planet 21 (green) actions need improving

Примечание: Tripadvisor 4.0/5

Mandy B 28/01/2020 Реальные отзывы TripAdvisor

Arrived at about 4pm, and check in was friendly and smooth. Room was ready. Don't find the airflow system in the IBIS Hotels very good, so requested a desk fan from reception which was provided. Bed was comfortable, and the buffet breakfast was good. Had to request decaff coffee from reception, but no big deal. Only niggle was that housekeeping did not understand the Planet 21 ethos that IBIS are operating, as 3 towels were left hanging up, one was left & 2 removed. Had to get more towels from reception. Enjoyed my stay and will happily stay again.

Dear Millie Thank you for taking the time to write a review about your recent visit to Ibis Gloucester. I am delighted that you enjoyed your stay and we have noted your comments about Planet 21 action needing improvement, which I have since addressed with housekeeping team. Thank you again for sharing your experience, and we hope to welcome you again soon. Kind regards, Luc Capdevielle Assistant General Manager

Another very comfortable overnight stay

Примечание: Tripadvisor 4.0/5

r-marston2020 Couples - 14/01/2020 Реальные отзывы TripAdvisor

The room was spotless. The staff were very helpful and cheerful. We were treated very well by all the staff. Nothing seemed to be too much trouble i.e. extra pillow, more tea bags, extra swipe card. I am sure I could have asked for an early morning call if we wanted one.

Dear Mr Martson, We very much appreciate your comments regarding your stay at the ibis Gloucester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luc Capdevielle Assistant General Manager

Get what you pay for

Примечание: Tripadvisor 3.0/5

gibr0wn Business - 10/01/2020 Реальные отзывы TripAdvisor

Room was clean and tidy as is generally the case in Ibis/Accor hotels. What was disappointing is that with a limited menu and due to location I had to have food in the hotel, I ordered food at 7PM and was looking forward to a steak but they had run out of this already. I had the fish and chips which was nice enough, I wasn't expecting miracles but the prices still seemed high. Also, the restaurant was quiet so when it took me 20 mins for my bill to arrive and having to chase it that was frustrating. People could easily walk out without paying if

Dear Guest Thank you for taking the time to write a review about your recent visit to Ibis Gloucester. We have noted your comments about the restaurant, and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will be addressing to the staff to ensure this does not happens in the future. Thank you again for sharing your experience, and we hope to welcome you again soon. Kind regards, Luc Capdevielle Assistant General Manager

Ideal in every way

Примечание: Tripadvisor 5.0/5

Philip B Solo travel - 31/12/2019 Реальные отзывы TripAdvisor

The Ibis Gloucester is the ideal hotel - excellent value for money, clean, comfortable, quiet, conveniently positioned 10 minutes off the motorway and 10 minutes from the city centre. Add in the easy parking,friendly welcome and excellent service, what more could you ask for?

Dear Phillip, Thank you for taking the time to write a review about your recent stay with us. It is always a pleasure to receive such positive feedback. We do hope to be able to welcome you back in the near future & wish you a Happy New Year. Kind regards Joanne

Christmas stay

Примечание: Tripadvisor 5.0/5

Pathfinder562667 Family - 30/12/2019 Реальные отзывы TripAdvisor

Two rooms booked over Christmas. Clean, war and comfortable hotel. Friendly staff. Only a couple of minor issues, both at meal time. The tea / coffee machine takes too long between cups so a queue builds up when busy. also, with a veggie in the group she found a poor egg selection, only scrambled. A pleasant and welcoming stay, thankyou.

Dear Guest, Thank you for your feedback regarding your stay with us. We take all our guests comments on-board as this is the only way we can improve our services to you. We do hope we will have the opportunity to welcome you back to Ibis Gloucester in the future. Kind regards Joanne

overnight stop.

Примечание: Tripadvisor 5.0/5

mpgarfield Couples - 29/12/2019 Реальные отзывы TripAdvisor

we needed somewhere to stay overnight in the Gloucester vicinity, with our 2 dogs. We stayed at this hotel 2 years ago, and the hotel is still outstanding value for money, clean with friendly staff, and handy for town and country side.

Dear Guest, Thank you for taking the time to let us know about your recent stay with us. We are very happy we were able to accommodate you this time and your 2 dogs. We do hope you will be back in the future , and we will be able to provide you with the same good service again. Kind regards Joanne

Outstanding service

Примечание: Tripadvisor 5.0/5

frankieboy006 Business - 21/12/2019 Реальные отзывы TripAdvisor

Have been a regular visitor for about four years because of my work it's just like coming home smiling friendly faces .. nothing too much trouble Staff are a credit to the company A special thank you to the management team especially Joanne for pulling her great team together

Dear Frank, Thank you for your wonderful feedback about the team and the Hotel. It is always a pleasure to know that our guests are enjoying their time with us. We look forward to seeing you again very soon and wish you a Happy & Prosperous New Year. Kind regards Joanne

Ibis Hotel Gloucester

Примечание: Tripadvisor 4.0/5

403debra Business - 10/12/2019 Реальные отзывы TripAdvisor

A friendly, bright hotel with a welcoming and attentive team. The breakfast buffet had a good mix of items and was regularly topped up by the staff. I would certainly recommend this hotel to others and happily stay there again when next in the area.

Dear Guest, Thank you for taking the time to write a review about your recent stay here with us at Ibis Gloucester. It is always a pleasure to receive such positive comments and we are all very happy to hear you enjoyed your stay and will return. We look forward to seeing you again in the future. Kind regards Joanne

OK in Gloucester

Примечание: Tripadvisor 4.0/5

agbird Family - 09/10/2019 Реальные отзывы TripAdvisor

We have stayed in the Ibis in Gloucester several times before. It is very convenient access from the M5 and A417. It is very handily situated for onward access to the wonderful centre of Gloucester (the Cathedral & Gloucester Quays

Dear Mr Bird We very much appreciate your comments regarding your stay at the ibis Gloucester. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Luc Capdevielle Assistant General Manager

Disabled Traveller

Примечание: Tripadvisor 4.0/5

KazzerLang Family - 08/10/2019 Реальные отзывы TripAdvisor

The accessible rooms in this hotel are fantastic, wooden floors which make it easy for a wheelchair user and lovely large bathroom. The lift is a little tight for a wheelchair user and another passenger but apart from that I couldn't fault it.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Gloucester. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Luc Capdevielle Assistant General Manager

very good

Примечание: Tripadvisor 5.0/5

William T Business - 15/09/2019 Реальные отзывы TripAdvisor

Yes a good budget hotel, quite and clean. I paid for my breakfast but a couple of young guys behind me were boasting they never do; as the morning staff keep disappearing behind the scenes (for no reason I could see) and very rarely "catch" you and once you are in do not bother asking for room numbers.I watched and very few people were asked.Stayed Tues and Weds 10th and 11th Sept..

Dear William, We very much appreciate your comments regarding your stay at the ibis Gloucester. It is always a pleasure to receive positive feedback. Thank you for bringing to my attention regarding the breakfast check-in, I have addressed this to my team to ensure we welcome every guest coming for breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luc Capdevielle Assistant General Manager

Последние отзывы: 20

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