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ibis Gloucester Hotel 3 stars

Customer review rating 4.3/5 5,595 reviews

ALLSAFE approved hotel

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How it works?
ibis Gloucester
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+ 6 Services

Hotel extras

  • Conveniently located just off the M5 Motorway

  • Free on-site parking for all hotel guests

  • Pet-friendly hotel, with on-site facilities

  • Advantage 4

  • Located just 1.5 miles from Gloucester railway station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Shoe shine machine
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • Copy/print service available Paying

Hotel location

ibis Gloucester

Sawmills End
Corinium Ave A417
Gloucestershire
GL4 3DG gloucester
united kingdom

Tel: +441452623650

Fax: (+44)1452623660

Check-in from 14h00

Check out up to 12h00

  • STAGECOACH CITY :  10 BARNWOOD ROAD

  • By plane

    BRISTOL AIRPORT At 78.85km / 49 miles

  • By helicopter

    GLOUCESTER AIRPORT At 7.9km / 4.91 miles

  • By train

    GLOUCESTER STATION At 3.52km / 2.19 miles

GPS :51.86441, -2.210651

Our accommodation(s)

Functional, comfortable, ideal for working or relaxing, the ibis room boasts all the features you want most: cosy bedding, ensuite bathroom, hairdryer, tea/coffee facilities, a big desk, Free WIFI Internet and TV with all the best channels.

Our restaurants and bars

Ibis Gloucester Restaurant

24/7 Menu available.

Non contractual photo

Ibis Gloucester Bar

24/7 for soft drink, opening and closing times for alcoholic beverages may vary

Non contractual photo

Our guest reviews for
ibis Gloucester

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,595 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,461 reviews

Just about adequate

Customer review rating 3.0/5

Jerry L. Solo - 23/07/2021 Confirmed reviews ALL

£75 for a clean bed, water to wash in is expensive for one night, last time it was £30! I was expecting £50 maximum. Pandemic premiums The basin was blocked too.

Welcome cooling system in a heat wave

Customer review rating 4.5/5

Pen7 Friends - 23/07/2021 Confirmed reviews ALL

Very impressed with the way the cooling system worked given that there was a heat wave. Shower nice but temperature variable. Good that my request to be away from the dual carriageway was noted. Pity that on some of the very few nice evenings that the UK experiences the terrace had to shut at 10pm. Difficult to understand the criteria for making up the room. Given the lifting of covid restrictions it would have been nice to have had fresh towels, bin emptied, beds made etc. I hope this lack of attention to the rooms is only temporary and that "normal service" will return soon.

Convenient location and friendly staff

Customer review rating 5.0/5

Paul Business - 23/07/2021 Confirmed reviews ALL

This was a short stop but I was looking for a clean, convenient stopover with working space. Everything I needed with very friendly staff.

Friendly comfortable and very clean

Customer review rating 4.5/5

Rod B. Solo - 22/07/2021 Confirmed reviews ALL

A good car park. Easy access. Friendly staff especially the gent on breakfast on my departure day. Breakfast adequate but bacon needs to be browner not flaky white & temperature hotter. This maybe down to covid regulations. I enjoyed my stay given the sad circumstances I was there.

A good place in a heat wave

TripAdvisor rating 4.0/5

7pennell7 22/07/2021 TripAdvisor review

I have stayed here a few times recently with mixed experiences. This time was in the middle of a heat wave and the cooling system was effective and very welcome. The shower temperature was variable - some mornings hot and others not. The staff are very helpful and pleasant and the car parking free. There were always spaces available. As I was staying with a friend we had a twin room. The mattresses are very shallow and had a tendency to migrate but were comfortable.

Dear Guest , Thank you for taking the time to write a review about your recent stay with is. We are happy to hear that we could keep you cool and comfortable. Thank you for the kind comments regarding the staff , I know they will appreciate them. We hope we will be able to welcome you back again soon. Kind regards Joanne

Great location

Customer review rating 4.5/5

T. Couples - 20/07/2021 Confirmed reviews ALL

Alway use Ibis when staying in Gloucester , great location to the motorway and areas around to visit

Would have been a good stay were it not for a few important details.

Customer review rating 3.0/5

Robert B. Couples - 18/07/2021 Confirmed reviews ALL

Coming back from camping in North Wales we wanted a comfortable stay and private facilities for our last night away. The bed was hard and uncomfortable as were the two pillows on the king sized bed. The room was exceptionally clean but we were met with sacks on bedding left in the corridors when we arrived at 18:30 and it looked like a rubbish dump. The staff were friendly and accommodating and the food in the restaurant was good. Parking was close by and free. Drinks could be taken outside on the deck in the evening which was a nice touch. Social distancing was good and staff were meticulous about hygiene. Waking up in the morning feeling little more refreshed than sleeping on an air mattress, we were ready for long hot showers but no chance as the hot water was not working so the choice was to wait for the hot water to be repaired or finish our journey home. Eventually we waited as long as we could and had to leave. It is a shame that the bed was so uncomfortable and the showers weren’t working as that is really what we paid out decent money for.

Dear Mr B., Thank you for taking the time to tell us about your experience at the ibis Gloucester. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We apologize regarding the water situation , that was resolved as quickly as it could be , however we understand that it was very frustrating. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne

Well located, comfy stay friendly staff

Customer review rating 4.0/5

Tiffany S. Business - 16/07/2021 Confirmed reviews ALL

My room was clean and comfortable had all that i required. Staff really helpful and friendly

Dear Ms S., We very much appreciate your comments regarding your stay at the ibis Gloucester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne

Not Great

Customer review rating 1.5/5

Jonathan Couples - 14/07/2021 Confirmed reviews ALL

We cut our visit short as we found this hotel uncomfortable, dirty corridors, not a great breakfast, no marmite, no muesli option for breakfast. Uncomfortable bed

Dear Mr K., Thank you for taking the time to tell us about your experience at the ibis Gloucester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne

Friendly helpful staff

Customer review rating 5.0/5

Hilda R. Couples - 14/07/2021 Confirmed reviews ALL

We stayed for a couple of nights. The cooked Breakfast was good and was served by one of your staff. Other parts of breakfast was self service. We both felt very safe with the way the service of food was being conducted.

Dear Ms R., We very much appreciate your comments regarding your stay at the ibis Gloucester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne

Good base for Gloucestershire

Customer review rating 3.5/5

John A. Couples - 13/07/2021 Confirmed reviews ALL

All ok . Would like a choice of pillows . Staff fantastic . Good breakfast bacon cold and hard though.

Dear Mr A., We very much appreciate your comments regarding your stay at the ibis Gloucester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have taken note of the comments regarding the bacon and have addressed with the kitchen team in an effort to prevent future occurrences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne

Ideal and cheap

Customer review rating 3.0/5

Anonymous Couples - 13/07/2021 Confirmed reviews ALL

Great value, the room wasn't too bad, bed was comfy, although moved a lot, worse part was our sink absolutely stunk of pure sewage when the tap was on. Located fairly close to town also.

Dear Ms S., Thank you for taking the time to tell us about your experience at the ibis Gloucester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope to welcome you back to our hotel very soon! Sincerely, Joanne

Unclean

Customer review rating 2.0/5

Philip F. Friends - 13/07/2021 Confirmed reviews ALL

We found it was unclean eg: the shower, there for three days and left with only one sachet of milk for making a drink!!

Dear Mr f., Thank you for taking the time to tell us about your experience at the ibis Gloucester. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne

Convenient

Customer review rating 4.0/5

Jj Couples - 13/07/2021 Confirmed reviews ALL

Clean, tidy hotel for the working population - not the best for leisure travel as no dining facility locally without driving again. Restaurant evening food OK but totally unexciting

Dear Mr J., We very much appreciate your comments regarding your stay at the ibis Gloucester. It is always a pleasure to receive positive feedback. I will share your comments with our team and also ensure Panashe is aware of your kind comments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne

Good location. Plenty of free parking.

Customer review rating 3.5/5

W T. Couples - 13/07/2021 Confirmed reviews ALL

Good access. Parking free. Easy check in/out. Clean room. Beds leaned to the left.

Dear MrTennant, We very much appreciate your comments regarding your stay at the ibis Gloucester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne

Not up to the standard expected

Customer review rating 2.0/5

Martin H. Couples - 12/07/2021 Confirmed reviews ALL

The receptionist was very welcoming,very polite and helpful. We ate in the hotel and the presentation of the food was very poor. Burger and chips was what was on the plate and nothing else. My wife did not want chips and was told that they could not offer anything else.Eventually she was offered a portion of onion rings. Like my portion of chips very small portion. We ate with our hands as no cutlery was offered. Outside of our room lying in the corridor was two bags of dirty linen. They were still there when we retired for the night. One was taken away during the night the other was still there in the morning.

Dear Mr H. Thank you for taking the time to tell us about your experience at the ibis Gloucester. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems where we can in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne

Good general experience

Customer review rating 4.5/5

Alan P. Couples - 12/07/2021 Confirmed reviews ALL

Our first outing since lock down, we were quite hesitant about staying anywhere. We were pleasantly surprised. Very clean, social distanced,and excellently organised at breakfast.

Dear Mr P., We very much appreciate your comments regarding your stay at the ibis Gloucester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne
Customer review rating 3.5/5

T. Couples - 10/07/2021 Confirmed reviews ALL

Functional, a little like I would imagine staying at an IKEA hotel

Dear T. , Thank you for taking the time to tell us about your experience at the ibis Gloucester. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne

noisy neighbors

Customer review rating 1.0/5

Anonymous Business - 09/07/2021 Confirmed reviews ALL

Had to change room the first night, didn't sleep the 2nd night, luckily watched the football on the 3rd night and slept

Dear Mr L., Thank you for taking the time to tell us about your experience at the ibis Gloucester. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne

Lovely welcome

TripAdvisor rating 5.0/5

Sophie R 17/11/2020 TripAdvisor review

The receptionist on duty on Saturday night was brilliant - really warm hospitable welcome - please pass on my thanks. Room was brilliant value for money and cant fault my stay at all. The booking was last minute but that didnt cause any problems

Dear Sophie, We very much appreciate your comments regarding your stay at the ibis Gloucester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luc Capdevielle Operations Manager

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