Could be in the light of pandemic, but service is slipping down. perhaps an attempt to save cost. Cleaning is so so. residue of cigarettes in a NON SMOKING HOTEL. And of course the usual Chinese tea drinkers in the lounge bar, smoking away like there is no tomorrow. Its impossible to work in the room during daytime since they turing off (or very low) Air Con. Executive lounge is still not open. Very strange as there is buffet breakfast serving with same "risks" as the lounge.. Used to be great, now average to poor

As always this was an excellent stay at your hotel. I have been staying at you hotel for almost 10 years now. I own 4 companies and I am always very busy with a go, go, go schedule visiting factories. Your hotel is always extremely accommodating and helpful to all my needs whether it is supplying copies, a meeting room or general information. I appreciate your whole staff and I could not be happier with your hotel.

Great service and very friendly staff, thanks!

Nice and helpful staff...rooms are very clean and well maintained, but only the room service and reception should have good communication to avoid any misunderstanding, night entertainment should change to nice and lively music

No air con in hotel at all. Freezing at Ningbo

Another enjoyable stay at Sofitel Ningbo. The staff here are fantastic and the service is superb. Big thanks Michelle, Tony, Steve and Reception staff for their warm welcome and attentiveness throughout my visit. Great to see the hotel is continuing to update facilities, rooms and menus.

The service is excellent. The food is excellent. The only thing I'd I needed a portable heater for my room. The hotel was experiencing heat issues.

Have stayed at this hotel multiple times, always enjoyed the personal touch and welcome I have received I booked 2 rooms this time as i had a colleague with me, there was nothing special about check in, and it did not feel personal in any way. Unfortunately, the Hotel is undergoing renovations, that was not communicated when booking! I think when we arrived we were informed that the aircon may not work. I needed a massage (I have a couple of back issues, and after travel...), went to the appropriate floor. it was a construction zone! In the morning, it took me 2-3 minutes to get water out of the tap in the bathroom and longer for hot water so I could have a shave. Then midway through my shower, the water stopped and eventually gurgled back to life. My colleague mentioned the same issue, his shower cut out. This stay was nowhere near what im used to for this hotel, very disappointed.

Wonderful hotel. Had a problem with my room because the hotel air conditioner is under repair. Normally not a problem in the winter, but on a warm day my room got very hot. The moved me to a room on the cooler side of the building and all was fine. Pool is also closed. Rooms are showing some wear. Carpet looked a little old and worn.

As usual a very nice hotel with business meeting facilities as well as good restaurants. In special I found the Japanese Restaurant on 5th floor execellent. It's really worth a visit. Also the Chinese Restaurant at the same floor is above usual standard.

Personal attention and detail beyond comparison. Club lounge atmosphere, facilities and service is exactly what the businessman needs.

Much better than before, nice to see improvement

It’s was wonderful, nothing was a problem for the staff . The staff Made you feel really welcomed The staff spoke English, the staff on the desk were Very help and polite. I would have no hesitation In telling my friends to stay there.. thank you for a wonderful experience..

It is always my pleasure to go back to ningbo staying in sofitel. Their professional team leading by Mr. Steve Chan make me feels like going back home. The reception is good, the club lounge is perfect. Simply because of the staff there, it gives me a good reason to come back all the time. My pleasure!

The Room was comfortable, clean and well equipped, the staff was very friendly helpful all the time. Especially appreciated they call us to say the 4th breakfast would be complimentary (we were three adults and one child). Good choice at breakfast. Thank you. DB