Mercure Bratislava Centrum Hotel 4 stars

I dunno who's at fault here, whether Mercure Bratislava or Trustyou, since I was asked to complete the survey when I cancelled my booking due to Covid19. I hope this will help both parties to due better with their processes.

Not the first time I habe been accomodated here and had a great time ...

Room clean and bathroom in an excellent condition and the soundproofing from outside was excellent. The hotel location was ideal for myself being opposite the train station as I needed to get an early morning train on departure. Also it was at the end of the 61 bus route from the airport. While this is not suitable for someone looking for a central hotel there is a tram stop nearby offering frequent services to the center and it is in walking distance. Due to the Covid virus the breakfast was by table service from a menu. No longer a fan of hotel buffet breakfasts but, In my opinion, the table service was much better as the eggs had runny yokes instead of solid ones and the bacon was fresh and edible instead of being rock hard - Accor please take note! The waitress was a star accommodating any variation requests from the menu and made herself always available for any other requests with a smile. Would be my first choice when I return to Bratislava.

The room was amazing and the staff were more friendly than you could ever imagine, The breakfast was awesome for the price I paid it and due to me arriving earlier than expected and a shortage of single bed rooms they gave me a Batman-decorated double room at the same price I paid for the single one.

The whole experience can’t be explained. The staff were the most friendly I have ever encountered and the room was amazing (I stayed at the Batman one). The hotel is near a tram and a bus station which can take you virtually anywhere in Bratislava.

Helpfull staff, lovely room, tasty breakfast and good location for me.

The hotel staff were observing social distancing, wearing masks, cleaning elevators, door knobs. The restaurant has enough selection of wines and have even set meals. Breakfast is ample and is prepared to make sure no harmful virus is spread. I loved my stay. Thank you.

Until you get used of the tram system, the location is a small bit far from the city centre. Rooms good. Could do with some extra towels. Breakfast was fairly good. Difficult for everyone in Covid times but stay was pleasant

The staff were very professional and great, I was welcomed and was showed great hospitality by the manager and staff. I recommend this hotel to everyone staying in Bratislava Slovakia.

Excellent wlthough some services temporarily not available.

Thank you for this survey, unfortunately we are from Australia so we were unable to visit at this time. However very impressed with your prompt handling of our refund, and if we are ever allowed to leave Australia we will be sure to visit Bratislava and stay with you.

Standard business stay in Bratislava has covered my expectations. Only corona restriction during breakfast restricts the offered sortiment that lowers common (standard) value of the hotel. Other was fine.

The visit of the hotel on the beginning of center Bratislava. Very polite staff and good quality of service. It's a pity, that still valid governement restriction and guests cannnot use all equipment of hotel.

So close to the train station, and an easy walk to most anywhere in the city. The arrival and departure were flawless, as the staff was friendly, professional and very accommodating. Thank you. Also, breakfast was very nice.

The Mercure is fantastic ! The GM is also a great bloke