Mercure Bratislava Centrum Hotel 4 stars

I arrived after 6 am and my booking was canceled, but the person at the reception tactfully and quickly made the rebooking and the invoice for me. My very late arrival was considered and the parking was free. I had to ask for the welcome drinks, but this was also solved in a very good way. My check out was about 40 minutes later and this was also gracefully accepted. The lady preparing the breakfast was very nice and helpful. The measures put in place in order avoid the spread of covid19 are highly appreciated. I asked about the ladies in the paintings at the hotel and I received friendly and professional answers. Thank you very much for a pleasant and restful stay at your hotel.

It is my second stay in this hotel and my next stay will be definitely be in Mercure. The hotel has a high standard for the guests. The room was very spacious and it was clean and modern. On site parking is free, it is also very close to the old town. I highly recommend this hotel

Outstanding service as always. Thank you! 10/10

Average food Room upgraded but still mediocre Room was NOT clean (dirty toilet and tea cups) Shower in bath (dislike) Staff English knowledge limited Daily complimentary water was always an issue etc etc. Big fail and I actually expect a credit to be granted or extra points

Covid measures in Slovakia are among those very tight, limiting majority of hotel services to in-room only, including dining. Mercure does very well under these conditions. Very good sleep. Smooth wifi.

arrived at midnight. receptionist quick, precise and efficient. Room clean, quit and warmed up i advance ( 10-Dec). Left at 6:00 AM, invoice ready waiting for me to pick it up. Only one to improve: the botte of water in fridge was half empty. I was to tired at midnight and did no have time in the morning to discuss the issue with receptionist. Other then that, all ok. I will come back to hotel next week.

Very good sevice :)

Hotel was clean, staff was pleasant. Only thing I was not satisfied enough with is cleaning service once you're there. Cleaning lady did not enter room but also did not ask if I am with sufficient amount of e.g. toilet paper, tea, if I don't need to empty the trash bin

I am a member of Accorhotels so I like the range of the offer. The quality of the room as expected, of course the service is very limited because of the COVID situation. Just one suprise - there was no cleaning during all my stay (3 nights).

I dunno who's at fault here, whether Mercure Bratislava or Trustyou, since I was asked to complete the survey when I cancelled my booking due to Covid19. I hope this will help both parties to due better with their processes.

Not the first time I habe been accomodated here and had a great time ...

Room clean and bathroom in an excellent condition and the soundproofing from outside was excellent. The hotel location was ideal for myself being opposite the train station as I needed to get an early morning train on departure. Also it was at the end of the 61 bus route from the airport. While this is not suitable for someone looking for a central hotel there is a tram stop nearby offering frequent services to the center and it is in walking distance. Due to the Covid virus the breakfast was by table service from a menu. No longer a fan of hotel buffet breakfasts but, In my opinion, the table service was much better as the eggs had runny yokes instead of solid ones and the bacon was fresh and edible instead of being rock hard - Accor please take note! The waitress was a star accommodating any variation requests from the menu and made herself always available for any other requests with a smile. Would be my first choice when I return to Bratislava.

The room was amazing and the staff were more friendly than you could ever imagine, The breakfast was awesome for the price I paid it and due to me arriving earlier than expected and a shortage of single bed rooms they gave me a Batman-decorated double room at the same price I paid for the single one.

The whole experience can’t be explained. The staff were the most friendly I have ever encountered and the room was amazing (I stayed at the Batman one). The hotel is near a tram and a bus station which can take you virtually anywhere in Bratislava.

Helpfull staff, lovely room, tasty breakfast and good location for me.