Mercure Bratislava Centrum Hotel 4 stars

Customer review rating 4.6/5 4,748 reviews

ALLSAFE approved hotel

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Mercure Bratislava Centrum Hotel
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+ 22 Services

Hotel extras

Uniquelly designed rooms and public areas, with contemporary style, a primary resource for all business and leisure travellers. Cosmopolitan experience, ideal choice for work and relaxation. 46 Privilege rooms. No words can transmit the experience.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being Paying
  • Babysitting on request Paying
  • Golf Paying
  • Tennis Paying
  • Bicycles rental (nearby) Paying
  • Ski hire facilities
Business services
  • 11 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bratislava Centrum Hotel

Zabotova street 2
Bratislava 1
811 04 bratislava
slovakia

Tel: +421257277000

Fax: (+421)257277777

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRATISLAVA At 8km / 4.97 miles - Shuttle paying

  • By plane

    VIENNA AIRPORT At 56km / 34.8 miles - Shuttle paying

  • By train

    MAIN STATION At 0.1km / 0.06 miles

GPS :48.156322, 17.108049

Our accommodation(s)

A wide range of trendy queen size or twin bedded rooms are inspired by moments of pop-art. Transparent and semi-transparent bathrooms equipped with walk-in shower or bathtub offering a spacious feeling, most rooms with separate toilets

Our restaurants and bars

SIGNATURE

Type of cuisine: Gourmet

The Signature restaurant with it's elegant and modern dining environment offers a new perspective on traditional Slovak cuisine combined with the latest tastes from different corners of the world. The result is a delectable culinary adventure.

SIGNATURE

The Signature Bar invites you to have a pleasurable time with your favorite drinks. A carefully selected offer of exquisite regional wines can be enjoyed from our Flavours from the cellar sophisticated selection.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 146

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 72 people

Find out more

Our guest reviews for
Mercure Bratislava Centrum Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,748 reviews

TripAdvisor Rating 4.5/5

2,017 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great staff good location

Customer review rating 5.0/5

P. H. Friends - 09/09/2021 Confirmed reviews ALL

Everything was great clean rooms and staff were great the food was good

Calm and comfortable stay

Customer review rating 4.0/5

Mete Business - 29/08/2021 Confirmed reviews ALL

Very helpful , assisting and customer oriented

Easy reached

Customer review rating 4.5/5

Achilleas D. Solo - 23/08/2021 Confirmed reviews ALL

The same nice service as usual, the breakfast even under the current circumstances various enough. The room was small but incredibly functional!

Great hotel best accor accor hotel I been too

Customer review rating 5.0/5

Traveller Solo - 23/08/2021 Confirmed reviews ALL

Everything was great. Other accor hotels especially in Austria should copy the service and standards of this Slavokia Bratislava Mecure hotel.

well located, good stay

Customer review rating 5.0/5

Walter Families - 23/08/2021 Confirmed reviews ALL

This hotel is well located, walking distance to the town center and to the main train station. Staffs are very friendly. Rooms are very clean and specious. Breakfast is very tasty. Executive lounge is very comfy and offers drinks and snacks 24 hours. We had a wonderful stay here. Thank you so much.

All is well

Customer review rating 4.5/5

Gabriel Business - 18/08/2021 Confirmed reviews ALL

I arrived after 6 am and my booking was canceled, but the person at the reception tactfully and quickly made the rebooking and the invoice for me. My very late arrival was considered and the parking was free. I had to ask for the welcome drinks, but this was also solved in a very good way. My check out was about 40 minutes later and this was also gracefully accepted. The lady preparing the breakfast was very nice and helpful. The measures put in place in order avoid the spread of covid19 are highly appreciated. I asked about the ladies in the paintings at the hotel and I received friendly and professional answers. Thank you very much for a pleasant and restful stay at your hotel.

Great stay, perfect location

TripAdvisor rating 5.0/5

Goran S 11/08/2021 TripAdvisor review

It is my second stay in this hotel and my next stay will be definitely be in Mercure. The hotel has a high standard for the guests. The room was very spacious and it was clean and modern. On site parking is free, it is also very close to the old town. I highly recommend this hotel

Customer review rating 5.0/5

Christoph S. Solo - 19/07/2021 Confirmed reviews ALL

Outstanding service as always. Thank you! 10/10

Dear Christoph S., Thank you very much for your positive comments and review. I am happy to hear, that you enjoyed your stay at Mercure Bratislava Centrum Hotel and hope to welcome you soon again. Until then take care and stay safe. Kind regards, Stefan Galik Deputy Manager

Mediocre

Customer review rating 2.5/5

Nick L. Business - 01/07/2021 Confirmed reviews ALL

Average food Room upgraded but still mediocre Room was NOT clean (dirty toilet and tea cups) Shower in bath (dislike) Staff English knowledge limited Daily complimentary water was always an issue etc etc. Big fail and I actually expect a credit to be granted or extra points

Dear Mr. Michael L., Thank you for taking the time to tell us about your experience at the Mercure Bratislava Centrum Hotel. I am sorry to hear that your experience did not meet your expectations. At Mercure, we strive to provide best possible service, however due to the persisting pandemic restrictions some of the services as daily room cleaning or minibar refill may be limited. To ensure maximum safety for our guests and staff members, these services are provided upon request only. I appreciate sharing your concerns, and I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefan Galik Deputy Manager

Very good standard for business travellers

TripAdvisor rating 5.0/5

Pavel_midage_manager Business - 14/12/2020 TripAdvisor review

Covid measures in Slovakia are among those very tight, limiting majority of hotel services to in-room only, including dining. Mercure does very well under these conditions. Very good sleep. Smooth wifi.

Dear Pavel_midage_manager, thank you for taking the time to review our services even during this difficult time. I am delighted to read your appreciation about the Health & Safety measurements, we have put in place with our ALL SAFE program. Hopefully the pandemic situation will soon get better, so we will have the possibility to welcome you again in our hotel and restaurant. Until then, stay safe, stay healthy, and have peaceful Christmas time. Best regards, Stefan Galik Deputy Manager

good location

Customer review rating 3.5/5

Nesh Business - 13/12/2020 Confirmed reviews ALL

arrived at midnight. receptionist quick, precise and efficient. Room clean, quit and warmed up i advance ( 10-Dec). Left at 6:00 AM, invoice ready waiting for me to pick it up. Only one to improve: the botte of water in fridge was half empty. I was to tired at midnight and did no have time in the morning to discuss the issue with receptionist. Other then that, all ok. I will come back to hotel next week.

Dear Mr. Nebojsa G., We very much appreciate your comments regarding your stay at the Mercure Bratislava Centrum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry to hear about the minor issue with the minibar beverage and that we didn't found it out before your arrival. Hopefully your next visit will be even better, to increase the total score of the stay. Looking forward to welcome you soon. Until then, stay healthy, stay safe. Sincerely, Stefan Galik Deputy Manager

Good stay

Customer review rating 4.5/5

Jakub Business - 27/11/2020 Confirmed reviews ALL

Very good sevice :)

Vážený pán S., Ďakujeme veľmi pekne za hodnotenie Vášho pobytu. Veľmi nás teší, že ako stály hosť naďalej vnímate naše služby pozitívne! Do čoskorého videnia! S pozdravom a prianím pekného dňa, Štefan Gálik Deputy Manager

Well located, Good stay

Customer review rating 4.5/5

Veronika Solo - 27/11/2020 Confirmed reviews ALL

Hotel was clean, staff was pleasant. Only thing I was not satisfied enough with is cleaning service once you're there. Cleaning lady did not enter room but also did not ask if I am with sufficient amount of e.g. toilet paper, tea, if I don't need to empty the trash bin

Dear Veronika D., Thank you very much for the review regarding your stay at the Mercure Bratislava Centrum Hotel. We appreciate your comments related to the room cleaning and will do our best to improve the communication with our guests. Due to the actual pandemic situation we strictly follow all the necessary procedures in order to keep the highest possible level of safety for our guest and staff members. For that reason we are limiting the cleaning service during the stay as well. The cleaning of the room can be provided upon request, by informing our reception team. I hope we will have the possibility to welcome you again in the future and meet all your requirements. Sincerely, Stefan Galik Deputy Manager

I enjoyed the stay

TripAdvisor rating 4.0/5

Luciferka 25/11/2020 TripAdvisor review

I am a member of Accorhotels so I like the range of the offer. The quality of the room as expected, of course the service is very limited because of the COVID situation. Just one suprise - there was no cleaning during all my stay (3 nights).

Dear Lucie, thank you for sharing your feedback regarding your recent stay. I am glad to hear, that you appreciate the quality and that you understand the limitations due to the COVID situation. We strictly follow all the necessary procedures in order to keep the highest possible level of safety and cleanliness. For that reason we are limiting the cleaning service during the stay as well. However the cleaning of the room can be provided upon request, by informing our reception team. I hope we will have the possibility to welcome you again in the future and meet all your requirements. Mercure Team

Trustyou asked me to fill survey when I cancelled my stay in the hotel

Customer review rating 2.5/5

Coe V. Solo - 30/10/2020 Confirmed reviews ALL

I dunno who's at fault here, whether Mercure Bratislava or Trustyou, since I was asked to complete the survey when I cancelled my booking due to Covid19. I hope this will help both parties to due better with their processes.

Thank you for letting us know about this experience. I am very sorry it disturbed you. We hope that despite of that we will have a chance to welcome you once in the future. Sincerely, Gabriela Busova Guest Experience Representative

Nice place to stay

Customer review rating 4.5/5

Jakub Business - 19/10/2020 Confirmed reviews ALL

Not the first time I habe been accomodated here and had a great time ...

Dear Jakub, thank you for your review. We look forward to welcome you again son in the future. Sincerely, Gabriela Busova Guest Experience Representative

Excellent hotel

TripAdvisor rating 5.0/5

erniew501 19/09/2020 TripAdvisor review

Room clean and bathroom in an excellent condition and the soundproofing from outside was excellent. The hotel location was ideal for myself being opposite the train station as I needed to get an early morning train on departure. Also it was at the end of the 61 bus route from the airport. While this is not suitable for someone looking for a central hotel there is a tram stop nearby offering frequent services to the center and it is in walking distance. Due to the Covid virus the breakfast was by table service from a menu. No longer a fan of hotel buffet breakfasts but, In my opinion, the table service was much better as the eggs had runny yokes instead of solid ones and the bacon was fresh and edible instead of being rock hard - Accor please take note! The waitress was a star accommodating any variation requests from the menu and made herself always available for any other requests with a smile. Would be my first choice when I return to Bratislava.

Dear Ernie, thank you for sharing a feedback! We appreciate you taking the time to write a few words :) We are glad that as the location as our services met your expectations and your stay was convenient! :) Thank you for your praises regarding breakfast. I will make sure to share your lovely comments with the whole team. We look forward to welcome you back again in the future :) Best regards, Gabriela Busova Guest Experience Representative

An amazing stay

TripAdvisor rating 5.0/5

koullisch 16/09/2020 TripAdvisor review

The room was amazing and the staff were more friendly than you could ever imagine, The breakfast was awesome for the price I paid it and due to me arriving earlier than expected and a shortage of single bed rooms they gave me a Batman-decorated double room at the same price I paid for the single one.

Dear koullisch thank you for choosing us for your stay in Bratislava :) We are very grateful for your feedback! It is great to hear that you had a pleasant stay with us an that our services met your expectations. We look forward welcoming you back! Best regards, gabriela Busova Guest Experience Representative

Definitely gonna stay there again

Customer review rating 5.0/5

Kyriakos C. Business - 15/09/2020 Confirmed reviews ALL

The whole experience can’t be explained. The staff were the most friendly I have ever encountered and the room was amazing (I stayed at the Batman one). The hotel is near a tram and a bus station which can take you virtually anywhere in Bratislava.

Dear Kyriakos C., It was our pleasure to have you here with us at Mercure Bratislava Centrum! We are very glad that our services met your expectations! It makes us really happy to hear that you had such a nice time with us :) We ope that in the future we will have a chance to welcome you again! Until then stay safe and take care :) Sincerely, Gabriela Busova Guest Experience Representative

Good location, near train station.

Customer review rating 5.0/5

Jana G. Families - 12/09/2020 Confirmed reviews ALL

Helpfull staff, lovely room, tasty breakfast and good location for me.

Dear Mrs. G., thank you for your feedback! It was our pleasure to have you here with us and we hope to see you again in the future! Sincerely, Gabriela Busova Guest Experience Representative

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