ibis budget Newport 2 stars

Customer review rating 4.1/5 3,418 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis budget Newport
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+ 8 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Located just off the M4, with access to major road networks

  • Pet-friendly hotel, with on-site facilities

  • Free on-site parking for all hotel guests

  • Less than one mile from Newport train station

  • Continental breakfast, featuring juices, cereals and more

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Electric car recharging units
Catering
  • BreakfastPaying
  • Snack & beverage machinePaying

Hotel location

ibis budget Newport

164 Malpas Road
NP20 5PP
newport
united kingdom

Tel: +441633859058

Fax: (+44)01633859072

Check-in from 14h00

Check out up to 12h00

  • By plane

    CARDIFF INTL AIRPT At 43.29km / 26.9 miles

  • By train

    NEWPORT TRAIN STN At 1.93km / 1.2 miles

GPS :51.602131, -3.005546

Our accommodation(s)

DOUBLE NEST - room with a large bed for 2 people

  • Max. number of persons: 2
  • Wireless internet in your room

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: 3
  • Wireless internet in your room

TWIN - Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room

DOUBLE - Room with large bed for 2 people

  • Max. number of persons: 2
  • Wireless internet in your room

Accessible room with double bed and convertible sofa bed

Accessible room
  • Max. number of persons: 3
  • Area: From 13 / 140 sq ft
Rooms

Our guest reviews for
ibis budget Newport

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,418 reviews

tripadvisor

TripAdvisor Rating 3.5/5

737 reviews

Adequate but not special....

Customer review rating 4.1/5

Steve W. Business - 22/11/2020 Confirmed reviews ALL

Nice bed,quirky shower layout,but desk and stool were TOO low.....unable to do any work. TV reception very poor,many channels not working...... WiFi good except in the evenings when everyone's using it..... Reception could do with a revamp...... Access road needs resurfacing....

Easily found and good enough for one night

Customer review rating 4.1/5

Anonymous Business - 18/11/2020 Confirmed reviews ALL

Pretty good. Able to park a car easily which is a must for me when in business. Comfortable enough for one night and a rate that is sensible to make me use this hotel again.

Dear Stephen, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

good location

Customer review rating 4.1/5

Anonymous Couples - 16/11/2020 Confirmed reviews ALL

Just off motorway junction. Ideal for overnight stop.

Dear David, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Excellent place to stay

Customer review rating 4.1/5

Anonymous Business - 16/11/2020 Confirmed reviews ALL

Staff are very courteous and polite. Nothing too much trouble.

Dear John, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Excellent value

Customer review rating 4.1/5

Anonymous Business - 16/11/2020 Confirmed reviews ALL

Overall very happy. My only complaint is that the lift 'ping' notification when the door opens disturbed my sleep and either needs to be much quieter, off completely or off during night hours.

Dear Mark, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Well located,good stay

Customer review rating 4.1/5

Ebimobo E. Business - 11/11/2020 Confirmed reviews ALL

It serve the purpose.

Dear Ebimobo, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

good location and slept well

Customer review rating 4.1/5

Tony G. Business - 10/11/2020 Confirmed reviews ALL

Ideal situation next to Motorway , and had a good nights sleep thanks to triple glazed windows

Dear Anthony, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback and even more coming from a regular guest. I will share your comments with our team. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Good but remote location for travellers without transport

Customer review rating 4.1/5

Ian L. Business - 22/10/2020 Confirmed reviews ALL

Nice budget hotel but remote location for those without transport. Limited local facilities nearby.

Dear Ian, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport
Customer review rating 4.1/5

Ian H. Business - 21/10/2020 Confirmed reviews ALL

Neat and tidy

Dear Ian, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Basic

Customer review rating 4.1/5

Steve Business - 15/10/2020 Confirmed reviews ALL

Very basic room. Felt like a prison cell. Lovely staff made up for it

Amazing

TripAdvisor rating 3.5/5

mat3002020 12/10/2020 TripAdvisor review

Awesome experience, great front desk staff (Noemi was extremely helpful) room was absolutely silent, good sized bed, good sized room. Extremely comfortable, would definitely stay here again. Only thing is there’s limited parking, but we always found a spot.

Good stay no nonsense

Customer review rating 4.1/5

Mr. D. H. Business - 27/09/2020 Confirmed reviews ALL

No nonsense very clean hotel and I like the discount as I'm a member

Dear David, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Great stop over

Customer review rating 4.1/5

Rich Couples - 20/09/2020 Confirmed reviews ALL

Fuss free seamless experience, clean and organised

Dear Richard, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Great location shame about the loo

Customer review rating 4.1/5

Tomás Couples - 10/09/2020 Confirmed reviews ALL

Great location and communal areas spotless. The pervading smell of urine emanating from the toilet in the room was nauseating. The extractor fan in the water closet didn't work.

Horrible experience

Customer review rating 4.1/5

Frank D. Couples - 09/09/2020 Confirmed reviews ALL

We where not fully informed about a few things, ie no bar, room over looking motorway, would have been kept awake with flashing lights. Breakfast promised, but not told it would be continental, no facilities in room to make tea or coffee, extremely small toilet. My over all impression is that I would'nt put the homeless in that hotel. We have USED IBIS before and had much better experience than this particular Hotel.

Dear Frank, Thank you for taking the time to tell us about your experience at the ibis budget Newport. I am sorry that your experience did not meet your expectations. Unfortunately, as an Ibis Budget we do not have tea and coffee making facilities in the room as a standard but we offer them in reception 24 hours free of charge. Also, the standard in all Ibis Budgets is continental breakfast and with the current situation we are just offering a take away continental breakfast. Please allow me to express my sincerest apologies if the budget standard was not what you were looking for. We appreciate your sharing your concerns. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Well nice

Customer review rating 4.1/5

Natasha Couples - 04/09/2020 Confirmed reviews ALL

Easy check in nice rooms

Dear Natasha, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Unfriendly staff member, unclean bathroom

Customer review rating 4.1/5

Louise Couples - 01/09/2020 Confirmed reviews ALL

I have stayed in an Ibis budget before so knew what to expect from the small rooms, that was not the issue, however I wasn't expecting to check in just after 3pm to be told there were no towels or pillow cases as the supplier hadn't arrived. When asked what they were doing about it I was told someone was out to try and get some by the receptionist, who was friendly, she was then joined by a blonde woman who was not helpful at all. When I said well so long as we have them before we go to bed, she shrugged her shoulders and said in a 'I don't really care way' "hopefully". At this point I lost my patience, as someone who has worked in customer service I found her reply appalling, what she should have said in a friendly way is they would do everything they can to make it happen, I told her if we didn't have any I would want a refund for the room. About about an hour later someone came round to drop off the two towels and two pillow cases. It was after this I used the toilet and realised it stunk of urine. On closer inspection I could see what looked like a wet stain around the back of the toilet, I wiped this with toilet paper, it was sticky, dried on and yellow and quite clearly the floor of the toilet had not been mopped. In times such as these you would expect cleaners to be going above and beyond to clean the rooms, so who knows what else hadn't been cleaned.

Convenient

Customer review rating 4.1/5

Chris R. Families - 01/09/2020 Confirmed reviews ALL

Great location to break the journey up. Receptionist was very friendly and good at her job. Coffee was awesome and an unexpected bonus. My daughter loves the bunk bed.

Dear Chris, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Poor breakfast/booking experience

Customer review rating 4.1/5

Ce Business - 31/08/2020 Confirmed reviews ALL

I was disappointed to notice that only on confirmation of the booking and I informed breakfast was a takeaway breakfast. On speaking to the receptionist, there was much confusion and it seemed this only extended to tea and coffee even though my rate included breakfast. Also it appear asylum seekers are living here. I wasn’t very impressed with that and I only stayed the one night out of the two booked as I feared for my safety. I will not stop here again .

Dear Claire, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. Sorry to hear about the confusion regarding the breakfast. Due to the actual situation with Covid-19 our breakfast is based on the take away ready bag that you can collect in reception. Thank you again for sharing your experience. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Small but Comfortable Rooms

Customer review rating 4.1/5

Stephen L. Couples - 31/08/2020 Confirmed reviews ALL

Small but comfortable room. Air Conditioning and Shower. Quite narrow beds. Budget facilities at budget price. Towels not exchanged nor bin emptied nor new soaps given for duration of 3-day stay. Wednesday rate more expensive than other days. Does not qualify for Accor Loyalty Points programme.

Dear Davina, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. Due to the actual situation with Covid-19 we are not providing housekeeping services every day for rooms staying more than one night although we are happy to provide any extra towels, soaps, toilet rolls, bed sheets in reception at any time. We do not have fridges in the rooms as a standard but we have a dedicated place in our fridge to place medicines from guests that need to be kept cold. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

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