Sofitel Casablanca Tour Blanche 5 stars

Customer review rating (ALL Rating) 4.4/5 536 reviews

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Description

Hotel extras

  • Immersion in the heart of Casablanca's art deco and business district

  • Well-being institute: Sofitel Spa + indoor pool & treatment cubicles

  • L'Atelier Oriental: Moroccan-Lebanese restaurant

  • The Brasserie La Tour offers traditional French brasserie classics

  • Stunning views of the Medina nearby, Hassan II Mosque and the ocean

Our accommodation(s)

Hotel location

Sofitel Casablanca Tour Blanche

Rue Sidi Belyout
20000 CASABLANCA
Morocco

GPS:33.597748, -7.614201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  536 reviews

TripAdvisor Rating  4.5/5  3,008 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

E. O. E. K. Solo - Confirmed reviews ALL

As always, had an exceptional experience. I want to especially thank Sara, Sahar, Mounia, and Wissal at the front desk for their outstanding service. They were all incredibly helpful, friendly, and made my stay truly enjoyable. Thank you for maintaining such high standards of hospitality.

Thank you Sofitel casablanca

TripAdvisor rating 5.0/5

Janpodolaky TripAdvisor review

it was the first time that I visited Morocco exactly Casablanca with my family we stayed at Sofitel it was really nice the room was clean and the breakfast really delicious without forgetting the reception staff they were very helpful and always at our service without forgetting the maids and specially Halima she does a great job and always our room is clean and in order, thank you Sofitel and thank you Halima

Great stay, comfortable, amazing responsive and helpful staff

Customer review rating 5.0/5

Andre A. Business - Confirmed reviews ALL

The Sofitel tour blanche Casablanca was an amazing hotel, very clean, ideally located close to train bus and tram stops and in a good area. Services and staff were also great!

Very bad experience 6/27/2024

TripAdvisor rating 1.0/5

Dery M TripAdvisor review

Upon arrival, I discovered a sewer pipe problem in my room, which I reported to Mounia the next morning after spending a sleepless night. Although Mounia sent a technician to fix it, the problem recurred that afternoon, disrupting my attempt to catch up on sleep. I reported the issue again to another staff member, who promised to send someone to address it. In the meantime, I decided to visit the spa to relax. However, your spa was extremely disappointing. There were no slippers, shower gels, shampoos, or towels available. When I inquired, I was told that guests steal towels, so they are no longer provided. Additionally, the right handle by the pool was unstable and rusted, causing me to slip and injure myself. Unfortunately, the sewer pipe problem resurfaced around midnight. When I called the receptionist, they confirmed the issue but did not know how to resolve it. Due to this, my checkout process remains incomplete, and my card details are still with reception. 2 days later they charged full amount! I have traveled extensively and stayed in many Sofitel hotels, but this experience has left me extremely disappointed and disillusioned with the brand. I had high expectations for my stay, but it turned out to be a deeply unsatisfactory experience.

Hotel Under Renovation/ Construction

TripAdvisor rating 1.0/5

ZeeZee666 Couples - TripAdvisor review

Simply put, do not stay here right now. This hotel is falling apart and put together by temporary fixes. Maybe it’ll be nice when it’s done but when you see deals for this hotel in the next few months, call and ask about construction. Loud noises at 5 am, pool/spa is a mess (broken railing). Staff is completely checked out. They know people are duped into staying here and are unhappy so they just behave in an aloof manner and gaslight the guests. We stayed in 3 different rooms, none was acceptable or anywhere near 5 starts. We were booked by a local travel agency who probably got a great deal and pocketed a huge margin. This is my second second non positive experience with Sofitel (see Mexico City review) and I will be making an effort to avoid the brand after these two experiences. (PS: if you are African or non-Arab non white person, you will be treated differently here, not in a good way.)

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Other web-users rate our hotel

  • 164 reviews 9.2/10 Location
  • 442 reviews 6.3/10 Room
  • 627 reviews 8.7/10 Service
  • 8 reviews 0/10 WiFi
  • 165 reviews 4.1/10 Cleanliness
  • 127 reviews 8.5/10 Breakfast
  • 123 reviews 4.9/10 Amenities
  • 42 reviews 3.7/10 Value

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