Novotel Hong Kong Nathan Road Kowloon Hotel 4 stars

The service here still has the same standards. I experienced my first stay at this hotel six years ago. And come back here every two years, this is the third time I have stayed here. I would like to commend that the service in every outlet here still maintains the same standard as before. If it were my most memorable time, it would have been two years ago, which I have stayed here for the second time. Because at that time Mrs. Thanomkwan S. Bennink (Pae), the Guest Experience Manager at that time, took care of my stay and recommended me some interesting restaurants and shops for the duration of my stay.Asked about this third stay, was I impressed with the service? I must say that only the concierge service is the one that impresses me the most. But if asked whether to stay here again or not in the future I must consider carefully Because there is something that I like the most, it's a convenient location for traveling by many public transportation, and near many shops and restaurants. I have always been in this hotel every time I come to Hong Kong and I am a Accor member. But I never felt that the hotel cares about the customers who have royalties

Appart from the above, the men at the front desk were fantastic

I was staying in the Novotel Nathan Road for approximately a week. I had a wonderful stay. The rooms where comfortable and clean, the breakfast choices good and the friendliness of the staff stood out. I will definitely come again. My special thanks for her friendliness to Chibi at the reception.

I always stay at the Novotel Nathan Road when staying in Hong Kong or travelling into and out of China. The staff are lovely and cannot do too much for you.

Breakfast in containers barely Luke warm so not enjoyable. Need to improve and carpets could be updated

Best location to stay in Hong Kong. Close to subway and bus stations. Very good bar inside hotel. Rooms very clean, but need renovation.

Was excellent as always , staff were very helpful and the rooms great as usual. Special mention to Yoko who without our experience would have been a lot different, as we would have had to find accommodation else where.

overall, a pleasant stay. didn't get to try the restaurant, but the bar had a nice ambience at night. pretty good location for what I wanted and nice staff.

Clean and tidy. Breakfast was good but found food often not hot as presented. Due to Hong Kong protectors were forced to stay in hotel on one evening and staff put under alot of extra pressure. They handled it extremely well due to the large numbers locked in hotel. Would stay here again if in Hong Kong. Location of hotel was very central for all our needs

The location of the hotel is very good on Nathan road. It is very convenient, close to everywhere. Staff is very helpful and upgrade us the room. Staff also concern our safety during our stay due to the protest. Breakfast is very good and variety of choice.

Three days to explore Hong Kong. Close to subway and easy to navigate exploring the shopping and harbour areas

Given the current unrest in the city, we were a little apprehensive. However, our stay at the Novotel once again proved to be immensely relaxing and enjoyable. We were guided each day by the staff as to what areas of the city to avoid and did not encounter any problems or protesters. The staff at the Novotel are amazing, especially Yoko, gave us a welcome for our anniversary that we will never forget and looked after us personally to make our stay wonderful. Special mention to Catherine in the Premier Lounge who made us feel like we were the only guests in the hotel. Also the staff at the check-in counter and the terrific people at the concierge desk who were always willing to assist us especially with our sightseeing arrangements. The room was very comfortable and there was no outside noice to disturb us. The housekeeping staff were lovely and the bed turndown service at night was a nice touch. Hong Kong is a wonderful place to visit and the people are friendly and helpful. I would highly recommend travelling there for a holiday and stay at the Novotel Nathan Road just as we do ever time.

Staff were great but hotel looking tired. Breakfast was not upto standard particularly all hot buffet was cold. Eggs were not cooked to order but cooked in advance and then went cold whilst waiting to get served. Warm plates might help

Although there are some difficulties moving about HK, all the staff could not have been more helpful to work out best solutions for the circumstances.

From a prompt check in using Priority line to a clean and spacious room to the later check out time, great service and experience over all. The only comment is that all sanitisers at the elevator hall were empty.