Novotel Hong Kong Nathan Road Kowloon Hotel 4 stars

Customer review rating 4.4/5 7,915 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Hong Kong Nathan Road Kowloon
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+ 24 Services
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Room 1

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Hotel extras

  • The only International 4-star hotel in Jordan Yau Ma Tei

  • 2-mins walk from Jordan MTR station, 3 MTR stops from Central, HKCEC & Ocean Park

  • Tsim Sha Tsui shopping areas and the Star Ferry are approx 10-25 mins walking distance

  • Michelin starred, Dim Sum & local cafes/restaurants are just streets away

  • Kowloon High Speed Rail, China HK Ferry to Macau approx 10 mins from hotel by car or minibus

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
  • Concierge
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • MassagePaying
  • Babysitting on request
  • Outdoor tennis court (Nearby)Paying
Business services
  • Web Corner on a Mac
  • Business centre
  • Copy/print service availablePaying

Hotel location

Novotel Hong Kong Nathan Road Kowloon

348 Nathan Road
Kowloon

hong kong
hong kong sar, china

Tel: +85239658888

Fax: (+852)39658833

Check-in from 14h00

Check out up to 12h00

  • A21 CITYFLYER AIRPORT BUS :  A21 Stop no. 10

  • BUSES ON NATHAN ROAD :  Bus no.2/ Bus no Star Ferry Bus Terminus

  • JORDAN MTR STATION :  Tsuen Wan Jordan Station/B1/B2

  • By plane

    HK International Airport At 31km / 19 miles

  • By plane

    HONG KONG INTL AIRPORT At 30km / 18.64 miles

  • By boat

    China Hong Kong City At 2km / 1 miles

  • By boat

    Star Ferry At 1km / 1 miles

  • By train

    Hung Hom Railway At 2km / 1.24 miles

  • By train

    Hung Hom Station At 2km / 1 miles

GPS :22.307148, 114.171702

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Our 389 room hotel offers 5 room types. Family rooms are now available for up to 4 adults and 2 children. Accommodation and buffet breakfast are free for up to two children under the age of 16 staying in the same room as their parents.

Superior Room with 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room with 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The SQUARE Restaurant provides International and Asian style cuisines in a relaxing and cosy ambiance with emphasis on seafood and seasonal ingredients. Choose from breakfast, buffet lunch and dinner, or go for the a-la-carte menu for a lighter option.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TASCA BAR

Non contractual photo

Please be informed starting from 1 March, the bar will be closed until further notice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Hong Kong Nathan Road Kowloon

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,915 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,847 reviews

Customer review rating 4.4/5

Darryl A. Business - 22/10/2020 Confirmed reviews ALL

Overall good Just a couple of things 1. No welcome drinks because the bar is closed under current covid climate. Other accor hotels (incl novatel wan chai still issue drink vouchers for coffee or other drinks from restaurant. 2. When room service meal delivered credit card machine didnt work, so cash was then given instead 3. Room service tray still outside room at 9am on departure

Good location and cozy environment

Customer review rating 4.4/5

Anonymous Solo - 19/10/2020 Confirmed reviews ALL

This was my second time day use experience with Novotel Nathan Road Hotel. The price is reasonable and the room being upgraded at the executive floor is as cozy and as comfortable as usual. The air-conditioning, shower temperature, cleanliness, and every fine touch of the hotel room was just perfect to its value. The stay was a memorable one and look forward to having another one very soon!

Dear Mr. L., Thank you for your review and comment regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay experience; especially the good location, cozy environment and room upgrade. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you again for your support and we look forward to welcoming you back in the very near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Good,

Customer review rating 4.4/5

Alice C. Couples - 17/10/2020 Confirmed reviews ALL

quiet room. good service, the bed is very comfortable. Just Check out time is too fast, 12pm must check out ,only this is unsatisfactory.

Dear Ms. T., We very much appreciate your comments regarding your recent stay at the Novotel Hong Kong Nathan Road Kowloon. We are delighted to hear you enjoyed your stay, especially the quiet room and good service provided by our staff members. I will share your comments with my team who will be grateful to read such wonderful comments from our valued guest. In regards the check out time, please assured that we are happy to offer flexible of late checkout subject to availability; however this visit because at the time and period the hotel was experiencing full occupancy. Your understanding for this is much appreciated. Thank you again for sharing your experience and we look forward to welcoming you back to our hotel in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Well located and super hospitality

Customer review rating 4.4/5

Rebecca W. Solo - 13/10/2020 Confirmed reviews ALL

Kary from the reservation is a first class lady. Super efficient and well mannered.

Dear Ms. W., Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. I am delighted to hear that you enjoyed your stay; convenient location, in particularly hospitality provided by Kary. We would be sure to share your wonderful comments to motivate our staff to keep up with their good work. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

good location

Customer review rating 4.4/5

Anonymous Business - 13/10/2020 Confirmed reviews ALL

Nice experiences at all. Should be improve the facilities maintenance.

Dear Ms. C., Thank you for your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you have a nice experience; especially found our hotel with good location. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. In regards your comment about facilities maintenance, I have covered your feedback with the relevant manager for further review and improvement. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Good stay

Customer review rating 4.4/5

Sabrina Friends - 12/10/2020 Confirmed reviews ALL

We booked for day use only and the front desk gave us a early check in. That’s great! We could prepare in the room for my friend’s birthday.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our staff. I will share your wonderful comments with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for staying with us for your special occasion and sharing your wonderful experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Joseph Mak General Manager

well located, good stay, good customer service, complementary birthday cake is yummy

Customer review rating 4.4/5

Nel Couples - 10/10/2020 Confirmed reviews ALL

The experience was awesome! Because of this awesome experience, I planned to stay in Wan Chai Novotel in the next month. Moreover, I will recommend your hotel to my friends in the future.

Dear Mr. C., Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. I am delighted to hear that you enjoyed your stay experience, convenient location, good customer service from our staff and special arrangement of the birthday cake. We would be sure to share your wonderful comments to motivate our staff to keep up with their good work. Thank you again for staying with us for your special occasion and sharing your wonderful experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Good stay, but we cant sleep...

Customer review rating 4.4/5

W. H. Couples - 06/10/2020 Confirmed reviews ALL

Anything is good, but I dont know why we cant sleep until 6am. I thought one of the reasons is the bed is old and lost the elastic.

Dear Mr. L., Thank you for your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you have a good stay with us. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. In regards your comment about bed mattress, I have covered your feedback with the relevant manager for further review and improvement. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon
Customer review rating 4.4/5

Wh Business - 06/10/2020 Confirmed reviews ALL

the front desk, Yoko and Crystal, (sorry if I didn't spell their name correctly) helped me to solve Wifi problem promptly and nicely.

Dear Mr. L., Thank you for your review and comment regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay; especially hotel staff members very helpful including Yoko and Crystal, who made your stay enjoyable. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Nice room and convenience

Customer review rating 4.4/5

Ew Friends - 05/10/2020 Confirmed reviews ALL

fast checkin and out, clean room

Dear Mr. W., We very much appreciate your comments regarding your recent stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay, especially the convenience location and clean room. I will share your comments with my team who will be delighted to read such wonderful comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to our hotel in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Good stay

Customer review rating 4.4/5

Jennifer Couples - 05/10/2020 Confirmed reviews ALL

The overall experience is good, the room is spacious. As a four star hotel, I would prefer the washroom provides the cleansing cotton for ladies to remove make up. Also, the wifi in the gym room is not strong enough.

Dear Ms. C., Thank you for the review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you satisfied with your overall stay, especially the spacious room. Regarding the personal care items such as cotton swab, comb or shaving kit, we do provide them in our hotel. Kindly contact our Service Center and our Housekeeping colleagues are very pleased to deliver it to your room personally. Moreover, I have already shared your feedback regarding wifi in the gym room issue with our relevant Manager for further improvement. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Good location, good service, high quality service

Customer review rating 4.4/5

Miranda L. Couples - 05/10/2020 Confirmed reviews ALL

A one night stay during long weekend, efficient check in /check out, attentive staff from Fnb, front desk, concierge. Room are in good condition, very tidy, amenity is adequate, very spacious room than other Downtown Novotel in HK. Good value for money comparing to same class of hotel in the area.

Dear Mrs. L., Thank you for your review and comment regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay; the good location and spacious room, especially hotel staff members from Food & Beverage, Front Desk and Concierge are very attentive, who made your stay enjoyable. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Good service by hotel

TripAdvisor rating 4.0/5

WanYChan 05/10/2020 TripAdvisor review

The service by the hotel was excellent. We got a room that we asked for. Late checkout was granted due to our elite status. The only thing that was critical would be the noise from other rooms(poor soundproofing) and also the bar was closed so we don't get our welcome amenity of drinks vouchers.

Dear WanYChan, Thank you for your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am delighted to hear that you enjoyed your stay; excellent service and late check out granted as a valued elite member. We would be sure to share your wonderful comments to motivate our staff to keep up with their good work. However, in view of the recent situation of the Coronavirus (COVID-19) pandemic and subsequent changes to our operations, the service of Tasca Bar and Executive Premier Lounge are temporarily closed until further notice. Nevertheless, The Square restaurant is open for semi breakfast buffet, lunch and dinner daily. In regards to the welcome drink vouchers for our ALL – Accor Live Limitless member, your feedback is appreciated and we take notes of your comment with immediate effect to arrange welcome drinks together with the welcome amenity placed in the room for our valued ALL members during the Tasca Bar’s closure. Moreover, your constructive feedback about the soundproofing quality of the room is well noted and appreciated. Thank you again for sharing your experience and we hope the situation will improve in your next visit and you can enjoy the full services provided by our hotel. We look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Great stay with Novotel Nathan Road

Customer review rating 4.4/5

Calvin C. Families - 04/10/2020 Confirmed reviews ALL

Great hotel, great staff, delicious buffet dinner

Dear Mr. C., Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. It is always a pleasure for us to know that you had a great time and our service has met your expectations, especially hospitality provided by our staffs. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. On behalf of our entire team, once again we wish to thank you for your continuous support and look forward to welcoming you back to Novotel on your next Hong Kong visit. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Cheap and good

Customer review rating 4.4/5

Anonymous Couples - 03/10/2020 Confirmed reviews ALL

The lunch buffet is a bit disappointed. The room doesn’t have the bathtub.

Dear Ms. S., Thank you for your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you have a good stay with us. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. However, I am sorry that the quality of lunch buffet did not meet your expectation; please allow me to express my sincerest apologies. I have covered your feedback with the relevant manager for further improvement. With regards to the bath tub, kindly be advised that in some of our Superior rooms, we do have tubs set up. Therefore we state “bath tub or shower” in our Superior room category. We have put in your profile that you would prefer to have bath tub in your room for your future visits. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Perfect long stay experience

Customer review rating 4.4/5

Wilson W. Business - 02/10/2020 Confirmed reviews ALL

I have stayed in Novotel Hong Kong Nathan Road Kowloon for three months. The room is very spacious and value for money. It was a perfect stay and I can't wait to come back again ! Before I booked this hotel , I have spent long time to compare with different hotels as I was looking for a hotel to stay couples of month with some certain requirements. Ms. Joyce from Sales office had spent long time with me via phone call & WhatsApp to understand my needs and answered all the questions I had even I wasn't a real customer yet. She was very patient and I can felt that she really wanted to make my stay more pleasant even we didn't meet in person. It's also one of the reasons I chose Novotel instead of the other hotels. Front office staffs were very helpful and always provide me warm welcome when I approached reception. Special thanks to Cathy who upgraded the room for me on my birthday , Yoko who prepared the special decor in my room and gave me a bond farewell before check-out, also the Filipino Lady (Sorry, I didn't check your name tag) who always make me feel home every morning with her smiles. As a online store owner , I needed support from concierge team very much. They did a great job and made my work more easier. Much appreciated the hard work they have done for me. Staffs from the restaurant and housekeeping were very attentive and friendly. They remembered all my preferences and never disappointed me. I did enjoy my stay a lots. THANK YOU Novotel Hong Kong Nathan Road Kowloon !! See you again.

Dear Mr. W., Thank you for your loyalty and taking the time to complete a guest satisfaction questionnaire following your recent stay with us. I am delighted to hear that you enjoyed your long stay experience; the spacious room, especially hotel staff members who were attentive, friendly and welcoming from the different departments of Sales, Front Office, Food & Beverage and Housekeeping, in particular Joyce, Cathy, Yoko and Katherine. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. On behalf of our entire team, once again we wish to thank you for your continuous support and look forward to welcoming you back to Novotel on your next visit soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Good stay

Customer review rating 4.4/5

Raymond S. Solo - 27/09/2020 Confirmed reviews ALL

Very good. One thing to suggest: add one more bed side table

Dear Mr. S., Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. It is always a pleasure for us to know that you had a great time and enjoyed your stay in all aspects. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. On behalf of our entire team, once again we wish to thank you for your support and look forward to welcoming you back to Novotel on your next visit. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

good hospitality

Customer review rating 4.4/5

Dewi A. Business - 22/09/2020 Confirmed reviews ALL

past 2 weeks of quarantine stay in Novotel was a great experience, the staff are nice and helpful, the service are delivered promtly right to our door. good joob!

Dear Mrs. A., Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. It is always a pleasure for us to know that you were satisfied with your stay and our service has met your expectations. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. We look forward to welcoming you back to in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Good stay

Customer review rating 4.4/5

Laila T. Friends - 22/09/2020 Confirmed reviews ALL

I had a great stay during my stay in novotel nathan Road, the front office and house keeping team are so helpful and efficient . I would aslo like to thank to chibi, chin from fo dept. They both are so helpful and professional. The location of the hotel also good that we can also try so many nice food around the hotel.

Dear Ms. t., Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. I am delighted to hear that you enjoyed your stay, convenient location, helpful and professional service from our staff in Front Office and Housekeeping team, particularly hospitality provided by Chibi and Ching. We would be sure to share your wonderful comments to motivate our staff to keep up with their good work. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Very courteous & helpful staff; bright, spacious, very comfortable & clean room; decent size bathroom

Customer review rating 4.4/5

Sharon P. Solo - 21/09/2020 Confirmed reviews ALL

I had a very enjoyable 14-night stay at the hotel from September 4 to 19, 2020. I was a little concerned about being confined in a room during my 2-week quarantine, but all my worries disappeared after talking to the check-in staff, who were very reassuring. The staff who checked me in was very courteous and helpful. The manager who was on duty patiently explained the quarantine protocol, and answered all my questions in the most friendly and professional manner. The room was bright, clean and spacious, with very big windows. The room was stocked with ample supply of bright white towels, shampoo, conditioner, soap, toothbrushes and toothpaste, extra bedding, tea bags, water, etc. The hotel staff was very quick to replenish any supplies I needed. I had someone deliver food to me twice a day, and the staff was very responsive and quick in bringing the food to my room. The AC and the thermostat in the room worked very well, and I had no problem adjusting it to whatever temperature I wanted. The bathroom was roomy, the shower was quite big, and the water pressure was great. In addition to the king size bed, the room also had a comfortable couch. The work desk was quite big, which was really nice as I needed to conduct work from my room. The internet connection was very fast, and I never had a problem with my computer or cell phone connection. My room faced a side street off Nathan Road, but I could barely hear the supposedly noisy traffic. The room was relatively sound-proof, as I could not hear my neighbors (unless someone talked in the hallway). The two-week quarantine went really fast, and I really enjoyed my stay. If I had to go through another 2 weeks of quarantine, I'll definitely come back to this hotel. The hotel is also conveniently located - within 5 minutes walk from Jordan MTR station, and lots of buses stop in the neighborhood. Although I did not order any food directly, I understand there are tons of takeout food choices around (many for delivery).

Dear Ms. P., Thank you for your review and comment regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay; the comfortable and clean room, decent size bathroom, fast internet connection, convenient locations and especially hotel staff members very helpful including Iris and Yoko, who made your stay enjoyable. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

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