Novotel Hong Kong Nathan Road Kowloon Hotel 4 stars

Customer review rating 4.4/5 8,047 reviews

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Novotel Hong Kong Nathan Road Kowloon
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+ 24 Services

Hotel extras

  • The only International 4-star hotel in Jordan Yau Ma Tei

  • 2-mins walk from Jordan MTR station, 3 MTR stops from Central, HKCEC & Ocean Park

  • Tsim Sha Tsui shopping areas and the Star Ferry are approx 10-25 mins walking distance

  • Michelin starred, Dim Sum & local cafes/restaurants are just streets away

  • Kowloon High Speed Rail, China HK Ferry to Macau approx 10 mins from hotel by car or minibus

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
  • Concierge
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • MassagePaying
  • Babysitting on request
  • Outdoor tennis court (Nearby)Paying
Business services
  • Web Corner on a Mac
  • Business centre
  • Copy/print service availablePaying

Hotel location

Novotel Hong Kong Nathan Road Kowloon

348 Nathan Road
Kowloon
 hong kong
hong kong sar, china

Tel: +85239658888

Fax: (+852)39658833

Check-in from 14h00

Check out up to 12h00

  • A21 CITYFLYER AIRPORT BUS :  A21 Stop no. 10

  • BUSES ON NATHAN ROAD :  Bus no.2/ Bus no Star Ferry Bus Terminus

  • JORDAN MTR STATION :  Tsuen Wan Jordan Station/B1/B2

  • By plane

    HK International Airport At 31km / 19 miles

  • By plane

    HONG KONG INTL AIRPORT At 30km / 18.64 miles

  • By boat

    China Hong Kong City At 2km / 1 miles

  • By boat

    Star Ferry At 1km / 1 miles

  • By train

    Hung Hom Railway At 2km / 1.24 miles

  • By train

    Hung Hom Station At 2km / 1 miles

GPS :22.307148, 114.171702

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Our 389 room hotel offers 5 room types. Family rooms are now available for up to 4 adults and 2 children. Accommodation and buffet breakfast are free for up to two children under the age of 16 staying in the same room as their parents.

Superior Room with 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room with 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The SQUARE Restaurant provides International and Asian style cuisines in a relaxing and cosy ambiance with emphasis on seafood and seasonal ingredients. Choose from breakfast, buffet lunch and dinner, or go for the a-la-carte menu for a lighter option.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TASCA BAR

Non contractual photo

Please be informed starting from 1 March, the bar will be closed until further notice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Hong Kong Nathan Road Kowloon

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,047 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,852 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good location and good service

Customer review rating 4.0/5

Tn Couples - 22/02/2021 Confirmed reviews ALL

NA

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am delighted to hear that you enjoyed your stay; especially the good location and good service provided from our staff members. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Pleasant stay

Customer review rating 5.0/5

Mick A. Solo - 22/02/2021 Confirmed reviews ALL

Booked for one night thru Accor website. Staff were very nice and friendly, especially Alfred in the reception who provided me a very smooth check-in experience, and Katherine in the reception who was very warm and welcoming and had a very great personality :) Would definitely stay in this hotel again next time due to its strategic location and also the staff members are very professional and friendly.

Dear Mr. A., Thank you for your loyalty and taking the time to complete a guest satisfaction questionnaire following your recent stay with us. I am delighted to hear that you enjoyed your stay experience and our convenient location, especially hotel staff members who were professional, friendly and welcoming from our Reception in particular Alfred and Katherine. I will share your comments with my team who will be delighted to read such wonderful comments from our ALL - Gold member. I am sure that this feedback will serve as an encouragement to our staff members as we strive to continuously improve the quality of our services. On behalf of our entire team, once again we wish to thank you for your continuous support and look forward to welcoming you back to Novotel on your next visit soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Good location and cost is reasonable

Customer review rating 4.5/5

Yen Solo - 21/02/2021 Confirmed reviews ALL

Good

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am delighted to hear that you enjoyed your stay; especially the good location. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Well located, clean and tidy

Customer review rating 4.5/5

M L. Couples - 20/02/2021 Confirmed reviews ALL

Front desk is efficient and courteous. Room is spacious, clean, modern, quite new Gym I tried before is well equipped and spacious, clean

Dear Ms. L., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am delighted to hear that you enjoyed your stay; especially the spacious room, well equipped Gym and good service provided from our front desk staff members. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Excellent place and Excellent experience

Customer review rating 4.5/5

Jrose Couples - 19/02/2021 Confirmed reviews ALL

One of the best experience the room was clean and beautiful. Friendly and helpful staff

Dear Ms. B., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am delighted to hear that you enjoyed your stay; especially the clean room and good service provided from our staff members. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Drop in quality

TripAdvisor rating 3.0/5

Tony C 18/02/2021 TripAdvisor review

Not satisfactory this time and quality level is going down dramatically based on my few visits in the past 12 months. 1) Air-cond system seems lack of maintenance - this is my second time to call for maintenance during visit 2) Housekeeping was not up to standard - toothbrush was not refilled, a cup of yogurt (left by previous tenant) still in refrigerator 3) a lot of dusts and dirts observed in the hotel (room and public areas)

Dear Tony C, Thank you for your loyalty and taking the time to tell us about your recent stay experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry to learn that your dissatisfaction related to our air-conditioning system, the cleanliness of guest room and public areas was not up to your expectation; please accept my sincerest apologies. Please be assured that we will look into these issues with the housekeeping team for improvement and in order for us to rectify the situation to prevent future occurrence, I will appreciate it if you can let me have more details such as the room number and period of stay through my email at H6771-GM@accor.com . We thank you for bringing this to our attention and hope that we will have the opportunity to see you in our hotel in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Excellent Stay experience

Customer review rating 5.0/5

Brian W. A. P. M. Business - 15/02/2021 Confirmed reviews ALL

Friendly and Helpful Staff especially the front desk Catherine and Ms Ng, they are very dedicated to work and think ahead for customer, it made my stay more warmth and satisfactory!

Dear Mr. W., Thank you for your loyalty and taking the time to complete a guest satisfaction questionnaire following your recent stay with us. I am delighted to hear that you enjoyed your stay experience; especially hotel staff members who have been providing good services in particular Katherine and Ching Ching. I will share your comments with my team who will be delighted to read such wonderful comments from our valued ALL m.. I am sure that this feedback will serve as an encouragement to our staff members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back to Novotel on your next visit soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Perfect as usual

Customer review rating 4.5/5

Wilson W. Business - 03/02/2021 Confirmed reviews ALL

Special credits to FO Yoko , Cathy , Katherine , Sales - Joyce , and all the staffs in F&b , HSKP concierge

Dear Mr. W., Thank you for your loyalty and taking the time to complete a guest satisfaction questionnaire for your current stay with us. I am delighted to hear that currently you enjoy the overall experience ; especially hotel staff members who have been providing good services from the different departments from Sales, Front Office, Food & Beverage, Housekeeping and Concierge in particular Yoko, Cathy, Katherine and Joyce. I will share your comments with my team who will be delighted to read such wonderful comments from our ALL - Platinum member. I am sure that this feedback will serve as an encouragement to our staff members as we strive to continuously improve the quality of our services. On behalf of our entire team, once again we wish to thank you for your continuous support and have a Happy Chinese New Year 2021. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

well located. Good customer service

Customer review rating 4.0/5

Stephen C. Couples - 03/02/2021 Confirmed reviews ALL

very pleasant

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am delighted to hear that you enjoyed your stay; especially the well location and good service provided from our staff members. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Just So so this time

Customer review rating 3.5/5

Anonymous Friends - 25/01/2021 Confirmed reviews ALL

Good location, very close to Shushiro I requested a room with bathtub but turned out I did not have a bath. Because the bathtub is a bit too dirty with dirts and stains

Dear Mr. C., Thank you for your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you found our hotel with good location during your stay. However, I am sorry that the bathtub cleanliness in your room did not meet your expectation, please allow me to express my sincerest apologies. I immediate shared your feedback with our Executive Housekeeper and her team in order to rectify these issues to prevent future occurrence. Thank you again for sharing your experience and hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Well located

Customer review rating 3.5/5

Y. Solo - 17/01/2021 Confirmed reviews ALL

Bathing area is too small

Dear Ms. Y., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you satisfied your stay especially the convenient location. I will share your comments with my team who will be delighted to read such wonderful comments. Regarding the size of bathing area, i am sorry to inform you that the size of our bathing area is the same in all guestrooms. Thank you again for sharing your experience.. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Quality stay

Customer review rating 5.0/5

Ll Solo - 14/01/2021 Confirmed reviews ALL

This is a very nice hotel with good services, clean room, and good locaton, all staffs are very professional

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially the clean room, good location and found our staffs are very professional. I will share your comments with my team who will be delighted to read such wonderful comments from our ALL - Silver members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Good stay

Customer review rating 4.0/5

Mrs N. Couples - 10/01/2021 Confirmed reviews ALL

Overall satisfied arrangement, hotel is arranged birthday cake & delivered to room for my celebration☺️

Dear Ms. W., Thank you for your comments regarding your recent stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially the birthday cake arrangement. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for staying with us for your special occasion and sharing your wonderful experience. We look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Never failed

Customer review rating 5.0/5

Esther P. Couples - 07/01/2021 Confirmed reviews ALL

This is our third time visit and we love it ,everything’s on point and efficient.

Dear Ms. P., Thank you for your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay in all aspects. I will share your comments with my team who will be delighted to read such wonderful comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. On behalf of our entire team, once again we wish to thank you for your continuous support and we look forward to welcoming you back to in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Comfortable stay & good service for quarantine in HK

Customer review rating 4.5/5

K C. Solo - 04/01/2021 Confirmed reviews ALL

I stayed at the Novotel for my 14 nights' quarantine in Hong Kong. Room was very clean, comfortable and quiet. Service was very good. Deliveries arrived quickly and the breakfast was really good value. The wifi was very strong in the room although there was an outage for a few hours 1 day. The only 2 things I wish could be better were for the staff not to leave food deliveries on a tray outside the room but on a table instead and to allow hdmi connection for the tv.

Dear Ms. C., Thank you for your review and comment regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay; the comfortable and clean room, strong internet connection especially good service from our staff members who made your stay enjoyable. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Your suggestions in regards food deliveries arrangement and HDMI TV connection are well noted and appreciated, I will share your feedback with the Managers concerned for further review and improvement. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Very enjoyable stay

Customer review rating 5.0/5

Phoebe Y. Couples - 04/01/2021 Confirmed reviews ALL

Happy New Year to the Novotel Nathan team. Hope you all have a great year ahead. Booked a night stay at Novotel Nathan for the birthday celebration and Christmas holidays. Unfortunately couldn't enjoy the buffet dinner due to the HK covid-19 policy. I am very glad that the arrangements between the travel site and hotel reservations team for the dining re-arrangements, also the birthday cake and the room. The room is clean and tidy. For the lunch buffet, the food choices are quite limited tho, but in general the hot plates like salmon and beef were very much to my appetite. More choices for lunch buffet would be awesome. This was the 1st time my bf stayed in HK hotel. He did had a very pleasant experience with his 1st stay, so do I had a good time. Would definitely come again.

Dear Ms. Y., Thank you for your comments regarding your recent stay at the Novotel Hong Kong Nathan Road Kowloon. We wish you and your family have a Happy New Year in 2021. I am happy to hear you enjoyed your stay in all aspects, birthday cake arrangement and clean room; especially the service provided from our Reservations team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, your constructive feedback about the variety of lunch buffet is well noted and appreciated. Thank you again for staying with us for your special occasion and sharing your wonderful experience, we hope the situation will improve in your next visit and you can enjoy the full services provided by our hotel. We look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Good staying experience but not so good on booking

TripAdvisor rating 5.0/5

oscarlpy2020 31/12/2020 TripAdvisor review

Location is ok but if more option in Kowloon Side will be better. For some reason the Accor mobile app is not working which made me have to walk in and do the booking, and paid about HKD$150 more than usual......

Excellent hospitality

Customer review rating 4.5/5

Ethan Solo - 28/12/2020 Confirmed reviews ALL

The staff were polite and very helpful. The rooms were big and had ample of lighting and work space. Overall, a very enjoyable stay

Dear Mr. L., Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. I am delighted to hear that you enjoyed your stay, particularly great hospitality provided by our staff members. We would be sure to share your wonderful comments to motivate our staff to keep up with their good work. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Quick respond

Customer review rating 5.0/5

L. T. L. D. Solo - 27/12/2020 Confirmed reviews ALL

Nice, room is clean

Dear Mr. L., Thank you for your loyalty and the wonderful comment following your recent stay with us. I am delighted to hear that you enjoyed with your stay; especially the clean room and hospitality provided by our staff members, we would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Good sized rooms, modern and well designed decor, efficient and comfortable service

Customer review rating 4.5/5

Mary Families - 22/12/2020 Confirmed reviews ALL

Quarantine stay was drama-less and made as comfortable as possible, much appreciated under difficult circumstances, would recommend to others as a good choice.

Dear Ms. L., Thank you for your loyalty and the wonderful comment following your recent stay with us. I am delighted to hear that you enjoyed with your stay; especially the good sized rooms and hospitality provided by our staff members, we would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

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