Novotel Hong Kong Nathan Road Kowloon Hotel 4 stars

TripAdvisor rating 4.0/5 5,782 reviews
Novotel Hong Kong Nathan Road Kowloon
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Hotel extras

  • The only International 4-star hotel in Jordan Yau Ma Tei

  • 2-mins walk from Jordan MTR station, 3 MTR stops from Central, HKCEC & Ocean Park

  • Tsim Sha Tsui shopping areas and the Star Ferry are approx 10-25 mins walking distance

  • Michelin starred, Dim Sum & local cafes/restaurants are just streets away

  • Kowloon High Speed Rail, China HK Ferry to Macau approx 10 mins from hotel by car or minibus

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
  • Outdoor tennis court (Nearby)
  • Boat excursions
Business services
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

All guests can enjoy free Wifi in our rooms and public areas up to 8 devices.

Hotel location

Novotel Hong Kong Nathan Road Kowloon

348 Nathan Road
Kowloon

hong kong
hong kong sar, china

Tel: +85239658888

Fax: (+852)39658833

Contact email

Check-in from 14h00

Check out up to 12h00

  • A21 CITYFLYER AIRPORT BUS :   A21 Stop no. 10

  • BUSES ON NATHAN ROAD :   Bus no.2/ Bus no Star Ferry Bus Terminus

  • JORDAN MTR STATION :   Tsuen Wan Jordan Station/B1/B2

  • By plane

    HK International Airport At 31km / 19 miles

  • By plane

    HONG KONG INTL AIRPORT At 30km / 18.64 miles

  • By boat

    China Hong Kong City At 2km / 1 miles

  • By boat

    Star Ferry At 1km / 1 miles

  • By train

    Hung Hom Railway At 2km / 1.24 miles

  • By train

    Hung Hom Station At 2km / 1 miles

GPS :22.307148, 114.171702

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Our 389 room hotel offers 5 room types. Family rooms are now available for up to 4 adults and 2 children. Accommodation and buffet breakfast are free for up to two children under the age of 16 staying in the same room as their parents.

Superior Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with Twin Beds

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with Twin Beds

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room with Twin Beds

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

One-Bedroom Executive Premier Suite

  • Max. number of persons: 3
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Located on the 1st floor, The SQUARE provides International and Asian style cuisines in a relaxing and cosy ambiance. Daily buffet breakfast, lunch and dinner, healthy options for kids, as well as an a-la-carte menu with vegetarian items are available.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TASCA BAR

Photo non contractuelle / Strictly non binding

Modern surroundings with a relaxing and calming atmosphere. Afternoon tea, special lunch and dinner menus, happy hour available daily. Bar snacks and seasonal promotions available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Hong Kong Nathan Road Kowloon

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,536 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,782 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Complement

TripAdvisor rating 4.0/5

zemaVIP Couples - 12/12/2019 TripAdvisor review

Everything fine, thanks Good staff and location. It was very pleasently to get a complement from hotel each our visit But this time unfortunately we did't get any complement Best regards, Alexey Zemlyakov

Wonderful friendly staff who went out of their way to make us comfortable during our stay

Customer review rating 4.4/5

Robert &. M. D. Couples - 04/12/2019 Confirmed reviews ALL

Staff very obliging. Nothing was too much trouble. Friendly and courteous. Manager Yoko always greeted us and asked if everything was ok.

The hotel is conveniently located.

Customer review rating 4.4/5

May L. Families - 03/12/2019 Confirmed reviews ALL

The staff are helpful especially John from the Concierge who helped with transporting our baggage and the reception was nice and made us welcome.

Good value and good location

Customer review rating 4.4/5

Dl Families - 03/12/2019 Confirmed reviews ALL

I requested to change room as initially allocated to a room facing the back street, staffs were so helpful to come up to take me to the other room The house keeper done a good jobs I give her 10/10 Overall staffs were polite and helpful

very good

Customer review rating 4.4/5

Satish Business - 03/12/2019 Confirmed reviews ALL

it was very good

little bit noisy

Customer review rating 4.4/5

Marco C. Couples - 03/12/2019 Confirmed reviews ALL

little bit noisy from outside as the windows are not 100%ly closing. Children's party in Rooms opposite if us, was extremly noisy. Management managed this issue quickly.

It was not bad

Customer review rating 4.4/5

Mi Friends - 02/12/2019 Confirmed reviews ALL

Apart from not getting the late check out as I have asked for, everything else was good!

Customer review rating 4.4/5

Phillip G. Business - 02/12/2019 Confirmed reviews ALL

This was my third stay and the hotel was still very clean and comfortable and all the staff were extremely polite, especially on checkin and checkout.. I’ll definitely stay again.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff member and hotel condition. I will share your comments with my team who will be delighted to read such wonderful comments from our member. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. With warmest regards, Cathy Chan Assistant Manager

Roomy, quiet, and good location.

Customer review rating 4.4/5

Keith Families - 02/12/2019 Confirmed reviews ALL

Room was big comparing to other hotels in the same area. Room was clean and quiet. However, carpets on the hallways and elevators looked old and stained.

Nice hotel situated in the good location of Kowloon

Customer review rating 4.4/5

Mr. S. P. Business - 02/12/2019 Confirmed reviews ALL

We used to stay at Novotel Hotel Nathan more than 10 years ago, because it's very convenient to go to Airport by any kinds of Transportation, only less than 100 meters from City Flyer Bus Stop (Airport Bus) and within 3 minutes walking distance to MTR (JORDAN STATION). Hotel room is very cleanliness, and hotel staffs having fulfill service minds to provide the great service to their customers.

Dear Mr. P. , Thank you for take the time to review your stay at Novotel Hong Kong Nathan Road Kowloon. We are delighted to read such amazing feedback from a high tier Le Club member; thank you for your loyalty and support. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff and convenience hotel location. I will share your comments with our team as an encouragement to all of our staff. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind regards, Yoko Leung Guest Services Manager

Ms

Customer review rating 4.4/5

Nitsara T. Friends - 02/12/2019 Confirmed reviews ALL

Very good service mind from staff since I was step into hotel

Dear Ms. T., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Yoko Leung Guest Services Manager

Extremely satisfied with the room and service

Customer review rating 4.4/5

Martina Friends - 01/12/2019 Confirmed reviews ALL

Hotel is well situated. Rooms are clean and comfortable. Breakfast was always good and the bar was friendly and pleasant. The tour desk was the most helpful I have ever used - thank you Iris!

Dear Mrs. T., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff and Iris. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Yoko Leung Guest Services Manager

Very nice hotel in the very good location of Kowloon

TripAdvisor rating 4.0/5

Chinalaoslawyer Business - 01/12/2019 TripAdvisor review

This hotel situated in the very good and convenient location of Hongkong, less than 100 meters from Airport City Flyers Bus Stop (A21 Bus), easily to access bus to Airport, only 3 minutes walk to nearest Jordan MTR Station, only 200 meters from night market & walking street. Many hawkers food spots within 5 minutes walking. Hotel room is very cleanliness, hotel staffs fulfills of service minds.

Fine. We had to stay at the hotel because access to our apartment was not possible during the Protestors blockage of roads. fight.

Customer review rating 4.4/5

Anonymous Families - 28/11/2019 Confirmed reviews ALL

see above

Dear Ms. B., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay. I will share your comment with my team who will be delighted to read such wonderful comment from our guest. However, I am very sorry that your journey has been disturbed by the protest happened before and we hope everything will be solved soon and your next journey in Hong Kong will not be effect by this issue anymore. Thank you again for sharing your experience and we are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. With warmest regards, Cathy Chan Assistant Manager

Fair standard service

Customer review rating 4.4/5

Chiramate C. Couples - 28/11/2019 Confirmed reviews ALL

The service here still has the same standards. I experienced my first stay at this hotel six years ago. And come back here every two years, this is the third time I have stayed here. I would like to commend that the service in every outlet here still maintains the same standard as before. If it were my most memorable time, it would have been two years ago, which I have stayed here for the second time. Because at that time Mrs. Thanomkwan S. Bennink (Pae), the Guest Experience Manager at that time, took care of my stay and recommended me some interesting restaurants and shops for the duration of my stay.Asked about this third stay, was I impressed with the service? I must say that only the concierge service is the one that impresses me the most. But if asked whether to stay here again or not in the future I must consider carefully Because there is something that I like the most, it's a convenient location for traveling by many public transportation, and near many shops and restaurants. I have always been in this hotel every time I come to Hong Kong and I am a Accor member. But I never felt that the hotel cares about the customers who have royalties

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoy the service received from concierge team and hotel convenient location. However, I am very sorry that the aspect about staff's caring towards our loyalty guest was not up to your expectation; please allow me to express my sincerest apologies. Besides, please rest assured that I have shared your feedback with concerned department so that immediate action can be taken in order to correcting the issue. Thank you again for sharing your experience and we are looking forward to welcoming you to stay with us again in the near future. With warmest regards, Cathy Chan Assistant Manager

Mould in bathroom, shopping item missing from room, too long checking in after long flight.

Customer review rating 4.4/5

Sheryal W. Friends - 27/11/2019 Confirmed reviews ALL

Appart from the above, the men at the front desk were fantastic

Dear Ms. W., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I covered your constructive comments around the room condition with our housekeeping and technical team to ensure that we can provide the best possible room for our valued guests. Your comments around unpleasant arrival experience are also well noted for improvement. For the lost and found enquiries regarding the shopping bag, please rest assured we had checked the record with our relevant department of your previous stay during 12 to 20 November, 2019. We regret to inform you that our Housekeeping team unable to locate any left behind item in said room. Once again, I am sorry that you did not enjoy your stay with us and I do hope that we have the opportunity to welcome you back to Novotel for an improved visit. With warmest regards, Cathy Chan Assistant Manager

Friendly staff, very convenient Location

Customer review rating 4.4/5

K. G. Business - 26/11/2019 Confirmed reviews ALL

I was staying in the Novotel Nathan Road for approximately a week. I had a wonderful stay. The rooms where comfortable and clean, the breakfast choices good and the friendliness of the staff stood out. I will definitely come again. My special thanks for her friendliness to Chibi at the reception.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially friendly service from our staff member Chibi. I will share your comments with my team who will be delighted to read such wonderful comments. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. With warmest regards, Yoko Leung Guest Services Manager

Lovely Staff

Customer review rating 4.4/5

Robert C. Business - 25/11/2019 Confirmed reviews ALL

I always stay at the Novotel Nathan Road when staying in Hong Kong or travelling into and out of China. The staff are lovely and cannot do too much for you.

Dear Mr. C., Thank you to take the time to review your stay at Novotel Hong Kong Nathan Road Kowloon. We are delighted to read such amazing feedback from a high tier Le Club member; thank you for your loyalty. Thank you again for your positive feedback around staff service and the executive lounge experience. We look forward to welcoming you back to Novotel again soon. Kind regards, Yoko Leung Guest Services Manager

Staff very good and room ok

Customer review rating 4.4/5

Pat M. Friends - 24/11/2019 Confirmed reviews ALL

Breakfast in containers barely Luke warm so not enjoyable. Need to improve and carpets could be updated

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay and friendly service from hotel staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You constructive comments around breakfast and carpet are well noted for improvement. Thank you again for sharing your experience, and we are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind regards, Yoko Leung Guest Services Manager

Hong Kong by automn

Customer review rating 4.4/5

Stevan D. Business - 24/11/2019 Confirmed reviews ALL

Best location to stay in Hong Kong. Close to subway and bus stations. Very good bar inside hotel. Rooms very clean, but need renovation.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay, specially the convenient location and our Tasca Bar service. I will share your comments with my team who will be delighted to read such wonderful comment from our member. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. With warmest regards, Cathy Chan Assistant Manager
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