Novotel Hong Kong Nathan Road Kowloon Hotel 4 stars

Hotel is old.

The room is stylish and clean. Bed is comfortable. I did not expect much for breakfast set but it turned out to be nice.

Well located hotel. Staffs are helpful and efficient.

spacious rooms, good food, clean rooms, friendly staff, good location, in all it's a home away from home, overly satisfying

Overall a friendly and pleasant stay. Staff at front desk are very helpful and friendly

Ppl are nice. Pretty like small gift and flexibility checkout.

I spent almost one year in the hotel, The staff was amazing, friendly and very helpful like one family. Me and my family was extremely sad to leave the hotel in our last day. We really miss the staff so much.

I stayed in this hotel several times, this was the first time received 4 cute dolls when I stayed. I checked in alone, a reception staff gave me elephant and red panda, I was very happy. When I was waiting lift, the reception staff ran to the lift and gave me 2 more dolls, she said “we had 4 type of dolls, this was a set”. I think this is better than suite upgrade, I am really love these dolls. I love this surprise.

Second stay. Very satisfied with the room with bathtub, a great experience. Room service food were delicious and better than expected, same for the smoked salmon which was included in the package. The dinner buffet was good value for money. Staff was friendly and relaxed.

The staffs are very nice that they prepare the birthday decoration and cake for us :D

Not satisfactory this time and quality level is going down dramatically based on my few visits in the past 12 months. 1) Air-cond system seems lack of maintenance - this is my second time to call for maintenance during visit 2) Housekeeping was not up to standard - toothbrush was not refilled, a cup of yogurt (left by previous tenant) still in refrigerator 3) a lot of dusts and dirts observed in the hotel (room and public areas)

Location is ok but if more option in Kowloon Side will be better. For some reason the Accor mobile app is not working which made me have to walk in and do the booking, and paid about HKD$150 more than usual......

Stayed there a few times in the past few months. Staff members are friendly and cheerful. Hospitality is great. Most restaurants around the hotel are open as usual. The location of the hotel is unbeatable.

The service by the hotel was excellent. We got a room that we asked for. Late checkout was granted due to our elite status. The only thing that was critical would be the noise from other rooms(poor soundproofing) and also the bar was closed so we don't get our welcome amenity of drinks vouchers.

The hotel is conveniently located and it is in the middle of everywhere. Room was clean and spacious. Staff members were friendly and I was checked in very quickly. Sadly the bar and the lunge are still closed due to COVID-19.