Mercury Thalasso and Spa Port Frejus

Customer review rating (ALL Rating) 3.7/5 1,273 reviews

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16 Quai dei Caravello, Port-Fréjus Ouest, 83600 FREJUS, France

Description

Hotel extras

  • Thalasso Institute and Spa

  • Heated sea water course

  • Direct access to the beach

  • A 10-minute drive from the Saint-Raphaël TGV train station

  • Close to the Esterel Massif for hiking

Our accommodation(s)

Hotel location

Mercury Thalasso and Spa Port Frejus

16 Quai dei Caravello, Port-Fréjus Ouest
83600 FREJUS
France

GPS:43.420183, 6.746528

Telephone
Fax +33 4 94 52 55 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

L'ALBA HERMES

L Ensouleia offers traditional and low calorie cuisine that takes all the colours and flavours of the Mediterranean to a higher level.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,273 reviews

TripAdvisor Rating  3.5/5  1,471 reviews

Relaxing enjoyable stay

Customer review rating 5.0/5

Suzanne P. Couples - Confirmed reviews ALL

Staff so friendly and welcoming and always there to help and assist. Everything at the Hotel was at quality standard and present to allow you to have a relaxing holiday in a beautiful part of France. Rooms and hotel very clean so thank you for a really enjoyable and safe stay

Dear Suzanne P., Thank you very much for your positive feedback! We are delighted that you had a relaxing and enjoyable stay. It is a pleasure to know that our friendly and welcoming staff helped to make your stay even more enjoyable. We are pleased that you found everything in the hotel to be of a high standard and that you were able to enjoy a relaxing holiday in this beautiful part of France. The cleanliness of the rooms and the hotel is a priority for us, and we are pleased that this lived up to your expectations. Thank you again for your review and we look forward to welcoming you back soon for another relaxing and enjoyable experience!

Well located

Customer review rating 4.0/5

Neill T. Couples - Confirmed reviews ALL

The barman made our holiday, he was so helpful finding us channels on TV for football and very attentive.

Dear Neill T., Thank you for your feedback. We’re delighted to hear that the barman made your holiday enjoyable with his helpfulness and attentiveness. However, we’re very sorry to learn about the issue with bed bugs. This is certainly not the experience we want our guests to have. Bed bugs can be a serious problem, and we take such reports very seriously. Did you signale this problem at the reception.? Cause no other guest in this room ask us et we check the room and there is no bed bugs. We apologize for any discomfort this may have caused and will ensure that this issue is addressed promptly. Thank you for bringing it to our attention, and we hope to provide you with a better experience in the future.

Everything

Customer review rating 5.0/5

Sylvia O. Couples - Confirmed reviews ALL

Excellent room, meal, staff and location

Dear Sylvia Mary O., Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your stay with us. 😊 Your satisfaction is our greatest reward and we hope to have the pleasure of welcoming you back again very soon.

Hotel is outdated, breakfast was poor, rooms not clean

Customer review rating 1.5/5

Rens K. Business - Confirmed reviews ALL

The rooms are outdated and not clean. the breakfast was poor : not enough bread; yoghurt and the fruit was outdated as well. Not enough plates. No coffeemachine in the room available.

Dear Rens K., Thank you for taking the time to share your impressions. We are sorry to hear that your stay did not live up to your expectations. We take your comments very seriously and will take immediate action to improve the situation, We will review our cleaning protocol. We will review our breakfast offer to ensure a greater variety of products, as well as a sufficient supply of bread, yoghurts and fruit. We will also ensure that there are always enough plates available. You will find coffee makers in the privileged rooms. We look forward to welcoming you back and providing you with an enhanced experience.

After resolving some initial issues our stay was very comfortable and enjoyable.

Customer review rating 3.5/5

Graham H. Couples - Confirmed reviews ALL

When we checked in on Saturday, August 10th, we found that our room did not have a mini-bar or fridge. We raised this with the reception staff, who said they would inform the maintenance technician. Unfortunately, despite daily reminders, it was Tuesday before a fridge was installed in our room. The only other real problem we had was that the mattresses on our twin beds seemed rather old. They dipped in the middle and were uncomfortable.

Dear Graham H., Thank you for your feedback and for taking the time to share your experience. We apologise for the inconvenience you experienced on arrival. We understand how important it is to have a fridge in the room and we regret the delay in installing it. We will work to improve our responsiveness to avoid this type of situation in the future. With regard to the mattresses, we take note of your comment and will check their condition to ensure optimum comfort for our future guests. We are nevertheless delighted that, despite these initial problems, you found your stay comfortable and enjoyable. Your satisfaction is our priority and we hope to have the opportunity to welcome you again for a faultless experience.

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Other web-users rate our hotel

  • 517 reviews 8.1/10 Location
  • 838 reviews 5/10 Room
  • 903 reviews 5.9/10 Service
  • 17 reviews 2/10 WiFi
  • 326 reviews 3.5/10 Food
  • 325 reviews 3.1/10 Cleanliness
  • 300 reviews 6.5/10 Breakfast
  • 200 reviews 2.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.