Mercure Thalasso and Spa Port Frejus 4 stars

Customer review rating (ALL Rating) 4.1/5 1,219 reviews

Best price
guarantee
Mercure Thalasso and Spa Port Frejus - Image 1
Mercure Thalasso and Spa Port Frejus - Image 2
Mercure Thalasso and Spa Port Frejus - Image 3
Mercure Thalasso and Spa Port Frejus - Image 4
16 Quai dei Caravello, Port-Fréjus Ouest, 83600 FREJUS, France

Description

Hotel extras

  • Thalasso Institute and Spa

  • Heated sea water course

  • Direct access to the beach

  • A 10-minute drive from the Saint-Raphaël TGV train station

  • Close to the Esterel Massif for hiking

Our accommodation(s)

Hotel location

Mercure Thalasso and Spa Port Frejus

16 Quai dei Caravello, Port-Fréjus Ouest
83600 FREJUS
France

GPS:43.420183, 6.746528

Telephone
Fax +33 4 94 52 55 01

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

L'ALBA HERMES

L Ensouleia offers traditional and low calorie cuisine that takes all the colours and flavours of the Mediterranean to a higher level.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,219 reviews

TripAdvisor Rating  3.5/5  1,501 reviews

Customer review rating 1.5/5

Andrew B. Couples - Confirmed reviews ALL

I paid to park in the secure car park under the hotel. It was built to accomodate only `Renault Four size cars. I helped another client who used the car park with his six point turns. He tried to help me but I scraped my car and paid 20 euros for the privelege

Dear Guest, Thank you for your feedback. We’re truly sorry to hear about the difficulties you experienced with our underground parking. We understand how frustrating it must have been, and we regret the inconvenience caused by the limited space and the damage to your vehicle. Your comments are very important to us and have been shared with our management team. We are currently reviewing the accessibility and layout of the parking area to ensure it better meets the needs of our guests. We hope to have the opportunity to welcome you again under more comfortable conditions.

Customer review rating 3.0/5

Henryk B. Couples - Confirmed reviews ALL

Dear Mr de Robert, As a Platinum Member of the Accor bonus programm I was shocked and disappointed of the non existing membership benefits within your Hotel (except a free welcome drink). I do not expect a lot, but a personal greeting at the reception and the acknowledgment that I am a Platinum member would have been nice. None of this was given. I asked upfront for an early check in on the 18th of September via email and a room with a good view "Could you please assist with an early check-in at around 12:30/13:00? We would also appreciate it if you could arrange a quiet, sea-facing double room with a good view on the highest possible floor" and receive a quite simple answer: "Early check-in is not possible as we are still in season." I am aware that this is not something I can insist on, but even on arrival I needed to wait until exactly 15:00h and the room I received was facing the see, but not on the highest possible floor and facing the other building so that I could not see the sea from my bed (room 402). Please don't get me wrong, I did not expect any upgrade, but at least one of the nicest rooms you have in the category I booked. Furthermore I am used to find any nice personal greeting in the room and if it's just a drink or a piece of chocolate or a written note. Overall I decided to leave one night early and spend my last night at the Ibis Styles in Nice instead and guess what - I received an unspectacular but honoring service, one of the nicest rooms and a personal farewell at the check out. Nothing more I would have expected from a Mercure Hotel. Thanks for reading Henryk B.

Customer review rating 1.5/5

Ellen N. Couples - Confirmed reviews ALL

The location is great on the port. The hotel is dated and needs updating. The pool area is a lot smaller compared to photos. The €200 damage deposit you pay up front is a hidden charge that they do not tell you on the website. It was meant to be refunded within 3 days, but I am on day 4 and this hasn’t happened.

Hello, Thank you for taking the time to share your experience. We are delighted that you enjoyed our prime location on the harbour. However, we are sorry to hear that certain aspects of your stay did not meet your expectations. We have taken note of your comments regarding the general condition of the hotel, the size of the swimming pool and the communication regarding the security deposit. We are constantly working to improve our services and your feedback is invaluable in this process. Regarding the refund of the security deposit, this is usually processed within three working days, but it can sometimes vary depending on bank processing times. If you still haven't received it, please don't hesitate to contact us directly so that we can look into it together. We hope to have the opportunity to welcome you back and offer you an experience that better meets your expectations. Kind regards,

Customer review rating 2.0/5

Andrew W. Friends - Confirmed reviews ALL

Room not ready on time, had to move an hour later because the door did not lock, no welcome drink offered (bar closed anyway), no parking available, room had a strange odour, bar unattended all evening but managed to get served (just once!). What a let down!.

Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you encountered — from the room not being ready on time, the door issue, and the lack of welcome drink, to the parking difficulties and the bar service. Your feedback is extremely valuable and has been shared with our team to ensure that these issues are addressed promptly. This is not the level of service we strive to offer, and we regret that your experience was disappointing. We hope you will give us another opportunity to provide you with the quality and comfort you deserve.

Customer review rating 2.5/5

Annick Friends - Confirmed reviews ALL

J'ai appelé avant pour réserver le parking. On m'a dit le jour de votre arrivée. Resultat pas de place de parking. On c'est garé dans la rue...... on m'a même pas proposé la boisson de bien venue en arrivant...

In partnership with TripAdvisor

Other web-users rate our hotel

  • 555 reviews 8.1/10 Location
  • 808 reviews 5.3/10 Room
  • 820 reviews 7/10 Service
  • 11 reviews 0.3/10 WiFi
  • 331 reviews 3.6/10 Cleanliness
  • 284 reviews 4.2/10 Food
  • 279 reviews 6.9/10 Breakfast
  • 200 reviews 3.2/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Fréjus

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.