Mercury Thalasso and Spa Port Frejus

Customer review rating (ALL Rating) 3.7/5 1,263 reviews

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16 Quai dei Caravello, Port-Fréjus Ouest, 83600 FREJUS, France

Description

Hotel extras

  • Thalasso Institute and Spa

  • Heated sea water course

  • Direct access to the beach

  • A 10-minute drive from the Saint-Raphaël TGV train station

  • Close to the Esterel Massif for hiking

Our accommodation(s)

Hotel location

Mercury Thalasso and Spa Port Frejus

16 Quai dei Caravello, Port-Fréjus Ouest
83600 FREJUS
France

GPS:43.420183, 6.746528

Telephone
Fax +33 4 94 52 55 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

L'ALBA HERMES

L Ensouleia offers traditional and low calorie cuisine that takes all the colours and flavours of the Mediterranean to a higher level.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,263 reviews

TripAdvisor Rating  3.5/5  1,466 reviews

Hotel is outdated, breakfast was poor, rooms not clean

Customer review rating 1.5/5

Rens K. Business - Confirmed reviews ALL

The rooms are outdated and not clean. the breakfast was poor : not enough bread; yoghurt and the fruit was outdated as well. Not enough plates. No coffeemachine in the room available.

Dear Rens K., Thank you for taking the time to share your impressions. We are sorry to hear that your stay did not live up to your expectations. We take your comments very seriously and will take immediate action to improve the situation, We will review our cleaning protocol. We will review our breakfast offer to ensure a greater variety of products, as well as a sufficient supply of bread, yoghurts and fruit. We will also ensure that there are always enough plates available. You will find coffee makers in the privileged rooms. We look forward to welcoming you back and providing you with an enhanced experience.

After resolving some initial issues our stay was very comfortable and enjoyable.

Customer review rating 3.5/5

Graham H. Couples - Confirmed reviews ALL

When we checked in on Saturday, August 10th, we found that our room did not have a mini-bar or fridge. We raised this with the reception staff, who said they would inform the maintenance technician. Unfortunately, despite daily reminders, it was Tuesday before a fridge was installed in our room. The only other real problem we had was that the mattresses on our twin beds seemed rather old. They dipped in the middle and were uncomfortable.

Dear Graham H., Thank you for your feedback and for taking the time to share your experience. We apologise for the inconvenience you experienced on arrival. We understand how important it is to have a fridge in the room and we regret the delay in installing it. We will work to improve our responsiveness to avoid this type of situation in the future. With regard to the mattresses, we take note of your comment and will check their condition to ensure optimum comfort for our future guests. We are nevertheless delighted that, despite these initial problems, you found your stay comfortable and enjoyable. Your satisfaction is our priority and we hope to have the opportunity to welcome you again for a faultless experience.

Location and Bed Quality, but everything else needs muuuch improvement

Customer review rating 1.5/5

Anonymous_europe_traveler11 Solo - Confirmed reviews ALL

Plus - location, bed quality. And that's it. Minus - cleanliness (the worst is balcony and restaurant, you won't guess how long it takes everyday to find clean plate during breakfast from the pile, I don't know if they even use cleaning agents for dishwasher, just look at greasy coating on all the dishes incl forks, knives...), quality of warm food (the ugliest scrambled eggs I've ever seen recently in the hotels, they even could not bake enough sweet challah which had moist parts inside, skip the greasy sausages and go directly to jam and baguette station if you paid already. Or just avoid paying for that and go to any boulangerie nearby :)) you will have great breakfast and still money left to have pizza for lunch. kitchen service touching everything with their hands (good luck all those requesting room service for breakfast, saw how they take your stuff into the plate...but Im not so happy thinking what happens in the kitchen when they prepare all the stuff before people come), using old dirty sponges to clean the tables (you really can think the sponge is a dog's toy in parallel)... Too many things even too complain at the place, so don't bother as requests through reception are not solved till the end of the stay. Not sure how it can hold "Mercure" or even any chain-hotel name. So next time I will try to find another opportunity. If you have no choice - just choose bed, avoiding paying for balcony (you won't use the seaview towards the noisy beach bar) and restaurant offer as much as you can.

Last minute booking was ok

Customer review rating 4.0/5

Richard Solo - Confirmed reviews ALL

Last minute booking was OK but a bit pricey for the standard then again mid August

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Hotel needs a total revamp

Customer review rating 2.5/5

Dal Families - Confirmed reviews ALL

The hotel lacks in cleanliness and needs to be given an uplift. there are far too many rules regarding the swimming pool. No cushions on the chairs, no umbrellas, we had to go and spend money on special swimsuits……….. At 18.90 euros the breakfast is overpriced for what they offer. Make sure you reserve parking. I would not recommend.

Dear Guest Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. We understand your concerns regarding the cleanliness and the need for an uplift. Please be assured that we are taking immediate steps to address these issues and improve our facilities. We apologize for the inconvenience caused by the swimming pool rules and the lack of amenities such as cushions and umbrellas. Regarding the breakfast pricing, we strive to offer a variety of options to cater to all tastes, but we will certainly take your feedback into consideration to enhance our offerings. We also regret any confusion about the parking reservation process. We hope you will give us another chance to provide you with a better experience in the future. Please feel free to contact us directly for any further assistance.

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Other web-users rate our hotel

  • 510 reviews 8.2/10 Location
  • 810 reviews 4.9/10 Room
  • 885 reviews 6/10 Service
  • 18 reviews 3.3/10 WiFi
  • 321 reviews 3.7/10 Food
  • 316 reviews 3.2/10 Cleanliness
  • 279 reviews 6.1/10 Breakfast
  • 195 reviews 2.6/10 Value

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