Pullman Hotel & Pulllman Living Dongguan Forum

We had a short trip to Dongguan and stayed at this Pullman hotel. Excellent location with easy assessibility to many things around. It's more like a resort hotel but unfortunately some rooms/facilities were closed for maintenance. We planned to book an executive room and got an answer from the hotel that the executive floor was closed for refurb. In general it was a comfortable stay. If you plan to have some outdoor time by the pool and a relaxing stay, this is a good choice. But dont expect too much from F&B and service. The room we stayed at had a bit of history already but it was all very clean and spacious. Gym facilities and outdoor/indoor pools and hot tubs were some highlights of this hotel. F&B and service were somewhat dissapponting and didnt live up to the Pullman standard. A few details: 1. We saw the Japanese restaurant's All-You-Can-Eat dinner promotion pretty much everywhere in the hotel so went in person to book a table. Was told it wasn't served although it was promoted everywhere. When asked why it wasnt available while the poster of this deal was RIGHT OUTSIDE their door, we were told it just wasnt served, without other explanations. 2. Lunch buffet served at the Melody Lounge was not bad, however quite a few hot dishes served on food counter were cold already. 3. Hotel has a British-themed pub, but the only music they played there was Cantonese/Mandarin songs, which was okay but one would expect a British pub to be a little more "British"... 4. At the gym reception, when we asked for a towel, we were given a hand towel and told by receptionist that they "ran out of big towels" for shower and for outdoor sun lounges, and were further told that if we still insisted on wanting big towels, we should call hotel housekeeping and ask for towels OURSELVES - because as a hotel gym, they "were not allowed" to ask for towels even though they ran out of them in the gym. It was somewhat ridiculous. Still, after we insisted and questioned why the gym couldn't just make the call, they kindly did it and requested 2 towels. On a positive note: Thanks Minty at front desk for quickly processing our check-in and being friendly, professional and always ready to help. And thanks for the girl who went to our room to double-check room cleanliness before we got there. Also we really appreciate it a lot for the hotel's kindness to extend our check-out time so we wouldn't have to wait for a few hours at the lobby for our ride to arrive.

I had a very good experience with Pullman Forum Hotel in Dongguan. Leo at the front desk was very professional and helpful. I asked for an upgrade and since the hotel was not really full and Leo gave me the upgrade since I am a member of the Accor Hotels Group and I really appreciated that, it made my stay very enjoyable. I also ate in most of the restaurants at the hotel, Japanese, Chinese and the buffet breakfast every morning was pretty good. I would stay at this hotel again definitely when I am in Dongguan again and hope Leo will still be there.

El ser de la cadena Accor es normalmente una garantia si viajas en negocios. Estilo mas “western” habitacionescespaciosas, luminosas y una magnifica piscina exterior con un mejor jardin. Varias opciones de restaurante

Excelente Hotel, cuenta con muy buen mantenimiento, cuartos limpios, lujoso y comodo. Recomendado para estancias largas, de negocios o visita de vacaciones. El servicio es muy bueno y esta perfectamente localizado en el area Industrial de Dongguan

Todo en este hotel es excepcional. La ubicación y entorno lo hacen perfecto para descansar de los largos días de negocio. Preciosos exteriores. Excelente Buffet y restaurante. Lo malo es el incremento constante de precios. Para mi la mejor opción en Donguan sobre todo si se encuentra una buena oferta.