Pullman Hotel & Pullman Living Dongguan Forum

Pullman Hotel & Pullman Living Dongguan Forum

Customer review rating (ALL Rating) 4.6/5 256 reviews

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Hotel extras

  • As the first Pullman Living of Accor China, Pullman Living Dongguan Forum.

  • Outdoor swimming pool surrounded by beautiful Qifeng Mountain

  • Adjacent to Qi Feng Park, a place to relax in the greenery and nature.

  • 5-minute walk from the subway station with easy access to commercial district.

  • Splendid garden to host romantic outdoor wedding.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Pullman Hotel & Pullman Living Dongguan Forum

32 Dongcheng Zhong Road, Dongcheng District, Guangdong, P.R China
523129 DONGGUAN
China

GPS:23.022345, 113.770471

Telephone +86 769 2336 8888

Fax +86 769 2336 7777

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

All 260 spacious rooms and suites are fitted with up-to-date technologies, fashion décor and fine room linen and amenities to meet the need of modern business and leisure travelers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  256 reviews

TripAdvisor Rating  4.5/5  574 reviews

Beautiful hotel but not a Pullman 4.5 star

TripAdvisor rating 3.0/5

Passenger776572 Solo travel - TripAdvisor review

My experience was not bad but was underwhelming since I previously stayed at other Pullman hotels around the world, most recently in Vietnam where the service and everything was great. The staff at Pullman Dongguan Forum is partly trained but partly not trained -- for example: - At the pool, the "lifeguards" kept hovering right were we were swimming which was uncomfortable, not giving us privacy. One of them kept asking me to put on a swimming hat -- that is unnecessary and ridiculous - Room service does not speak English but when I order even in Chinese it's complicated -- it takes a long time to arrive - Front desk workers are sometimes very efficient , e.g. one guy gave me water and umbrella etc very efficiently whereas the next day they made me pay for the extra water and then still forgot to deliver it to the room, so I had to ask again. even then I received different water bottles in sizes.. These things are not huge problems but you do expect more from a Pullman, and I am writing these words with the best intentions. This is because ultimately the hotel's location and the surrounding nature and the intention is to be at least a 4 star hotel, perhaps more, and I hope it will get there but I think the key thing to work on is training of staff and consistency, and perhaps also hiring some more staff since it takes a long time to get things done. i hope to stay here again in the future.

Very accommodating

Customer review rating 5.0/5

Bp Business - Confirmed reviews ALL

Excellent customer service and very accommodating staff…

Dear Ms. B., We very much appreciate your comments regarding your stay at the Pullman Hotel & Pullman Living Dongguan Forum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Due to Spring Festival, the breakfast selection was very limited, I had to ask some fruits. Good response from hotel Team, bravo!

Dear Mr. Ruben U., Thank you for taking the time to tell us about your experience at the Pullman Hotel & Pullman Living Dongguan Forum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pullman Hotel & Pullman Living Dongguan Forum

Good stay, "OK" located

Customer review rating 4.0/5

Evan W. Y. Business - Confirmed reviews ALL

Good environment and excellent experiments of sleeping. Breakfast was ok but expect of further improvements.

尊敬的 Mr. W.： 十分感谢您花时间告诉我们有关您在 Pullman Hotel & Pullman Living Dongguan Forum 的体验。 您提到的早餐提供希望更好，我已经与餐饮总监沟通，我们将做出进一步的改善。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启 宾客体验经理 Nola

Noisy apartment

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

During room renovation, Inhad to stay in one appartment at annexe building. Very nicely decorated, but looking to main road, extremly noisy and the bedroom has no windows, feeling no good. Stayed 2 nights and left. I use this hitel since 2014 because no noise, I will not come back until room renovation completed.

Dear Ruben U., Thank you for taking the time to tell us about your experience at the Pullman Hotel & Pullman Living Dongguan Forum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pullman Hotel & Pullman Living Dongguan Forum

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Other web-users rate our hotel

  • 345 reviews 9.4/10 Location
  • 591 reviews 8.7/10 Room
  • 725 reviews 8.8/10 Service
  • 534 reviews 9.3/10 Vibe
  • 195 reviews 9.4/10 Pool
  • 188 reviews 8.7/10 Cleanliness
  • 169 reviews 6.8/10 Breakfast
  • 36 reviews 7.7/10 Wellness Area

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