Pullman Dongguan Forum Hotel

After a long lock-down, good to be back, Harrison at Check in was super nice and super efficient, Thank you for all the pleasant memories, looking forward to a return stay hopefully soon.

Was nice to see friendly/familiar faces after not being able to travel for about a year.

I booked the room via trip.com. I mistakenly put in the wrong night. After I realized it I tried to make a change. Trip.com informed me that the hotel accepted the change. Even though the booking was nonrefundable. I appreciate the hotel accepting the change so I didn’t lose 100 dollar.

I reserved an executive room at the Pullman Forum Dongguan, while I was checking in I noticed there were not many guests and requested an upgrade from Leo who was working at the front desk. He asked me to wait a few minutes while he checked the occupations at the hotel and a few minutes later he said no problem, he can upgrade me to a better room. I then went to the Chinese restaurant for a dim sum lunch which was okay, not the best be was good. We then had dinner at the Japanese restaurant at the hotel because it was close by but found out that the prices at the Japanese restaurant's prices were a bit on the high side for similar restaurants not in the hotel compound. Anyway, we had a nice meal there. The next morning I had a light breakfast at the downstairs buffet restaurant but found that the items like bacon and eggs were already cooked and dry. Eggs should be cooked to order and the Juice bar could have had more juice in the containers which would make it look more generous. I had some congee but it did not have all the condiments, like pork strips, Pei Dan, pickled preserved radish, etc. Overall, I was not hungry that early in the morning and did not expect breakfast to overwhelm me. I just want to point out that Leo was very professional while he was on duty, he was not only working at the front desk but also at the front door to help guest go where they needed to go. He would call taxis upon your request and recommend where to go if you are only visiting Dongguan. Hope the next time I come to Dongguan Pullman, Leo will still be there and the hotel is near the bar street and the park next door. I enjoyed my stay at the Pullman just like I did in HK and Hangzhou. I did not reserve my rooms with the Accor hotels in Hangzhou but I now know to reserve with the hotel directly if they can put in free cancellation options because things always change with the flights and a guest's schedule. Totally will stay with Pullman wherever I go from now on if they have an Accor hotel in that city.

I had a very good experience with Pullman Forum Hotel in Dongguan. Leo at the front desk was very professional and helpful. I asked for an upgrade and since the hotel was not really full and Leo gave me the upgrade since I am a member of the Accor Hotels Group and I really appreciated that, it made my stay very enjoyable. I also ate in most of the restaurants at the hotel, Japanese, Chinese and the buffet breakfast every morning was pretty good. I would stay at this hotel again definitely when I am in Dongguan again and hope Leo will still be there.