ibis Lagos Airport Hotel 3 stars

The gym was ok for a night stay and the rooms also ok. However, i felt so bad that the aiport pickup taxi i ordered via email with Tosin FASHIKU-FRONT OFFICE did not show up. This is a very poor service experience. Was wondering why you don't have online form for ordering pickup service from your website.

It was horrible experience. Accor took my money, told me I did need to do anything , but did not book my reservation with Ibis. It was a bad night for as the hotel did not let me in into the room I had reserved. After many calls back and forth I was told to pay another and the previous charges would be refunded; however, I could not bring my to agreeing to doing business with a company that had just scammed me. I, politely, declined.

Poorly trained staff as customer service was non existent. The quality of food was poor and overpriced.

Its always home being at IBIS Hotel world wide. Excellent food, Staff and neat rooms

Short stay. Ate, slept and checked out

The reception is very good; the restaurant serves good selection of dishes; the room service is poor; towels are always late at night and you have to call to get them. The staff and personnel are well trained for the job.

The environmental of the hotel is well kept. Staff are courteous, welcoming and offer brisk attention. Your breakfast is now richer than before, with better options. However, the room CANNOT be ventilated; the window should be openable, no matter how small. Having good music at the pool section, till about midnight, reduces guests' boredom.

Check in and Check out all good, room clean, food service terrible, 24H menu is hard to get and staff generally abrupt and reluctant to help, food order not correct

Satisfied experience with staff

It was fair. However the internet did not work

Good

There was no power in my room for minutes, receptionist was called and she said a technical person would come, which didn't happen until after I went downstairs to talk to her again after some minutes. Dinner was delayed beyond 1830hrs. During my stay before the last, intercom did not work for days and I had to call the reception through my mobile telephone.

FAIR

This hotel does not represent the ibis name. The staff is completely unprofessional. In the customer service industry there needs to be some sort of flexibility. An entire overhaul needs to be had from management down the line. Customer service should be the number 1 priority.

I stayed in ibis Lagos airport for a night and this is the worst hotel I have stayed in all year. I’m aware of Ibis’ business model and have stayed in ibis hotels; unfortunately this hotel doesn’t match up to the standards. Very few positives - proximity to the airport, and some security. That’s where it ends. Rooms are tiny with too much furniture making it cramped, carpets in the rooms and hallway are tired, worn, and filthy. Smell is mound and dampness is pervasive, and the bathrooms are falling apart. In general, needs a good overhauling.