ibis Lagos Airport 3 stars

Customer review rating (ALL Rating) 3.8/5 24 reviews

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Description

Hotel extras

  • Proximity to the local and international airport

  • International Brand

  • Perfect for business and leisure

  • Meeting Facilities

  • Free WiFi

Our accommodation(s)

Room

Standard Room with 1 double bed

  • 2 pers. max
  • 8 / 86 sq ft
  • Bedding 188 x Double bed(s)
  • Views: Pool side or City View

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Hotel location

ibis Lagos Airport

Murtala Mohamed Intl, Airport Road, AJAO ESTATE
234 LAGOS
Nigeria

GPS:6.549444, 3.333889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

OOPEN PASTA & GRILL

Non contractual photo

The right choice to feel great .A convivial buffet featuring traditional cuisine. Simply a pleasure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  24 reviews

TripAdvisor Rating  3.0/5  471 reviews

Dirty bathroom, dirty toilet, water linking from the ceiling, broken doors

TripAdvisor rating 1.0/5

luckyo456 TripAdvisor review

I stayed in ibis hotel from 22nd March to 5th April (Accord Book Ref: NCXDLFRT, Expedia Ref: 72789191680893, 72789196178076), water linking on the corridors, there is no tower given to me for days even though repeated ask, unclean room, dirty toilet, dirty room, dirty walls, celling linking water in the corridors, most of the time, the lift swipe activation card don't work. Rooms are not clean properly. Broken doors all over the corridor. The experience made me frustrated, the staff don't care when you complain to them. The shower was very dirty and when you complain, nothing is done. I have to scrub the shower myself, clean the bathroom myself sometime.

Nice place to be.

TripAdvisor rating 4.0/5

Marcus A TripAdvisor review

I had a nice time with good a experience at Ibis Airport hotel, I love the attension I got from the receptionist and the nice vegetable soup I had is something to write home about. The room is well kept i love it. Keep the good work and the standard going please.

Dear Mr Marcus, Thank you so much for your wonderful feedback! We are glad to hear that you had such a pleasant experience during your stay at Ibis Lagos Airport . Our team works hard to ensure that every guest feels welcomed and taken care of from the moment they arrive, so it's fantastic to know that our receptionist made a positive impression on you. We're also delighted that you enjoyed the vegetable soup! Our chefs take great pride in preparing delicious and satisfying meals for our guests and it's always rewarding to hear when they hit the mark. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon. Yours Sincerely, Ibis Lagos Airport Management

Bad experience

TripAdvisor rating 1.0/5

TIMOTHY A TripAdvisor review

The phone in my room wasn't working. No means of communicating to the kitchen, receptionist and others. No tea, tea cup and jug as expected. You kitchen staff was so rude and nasty. This was my worst experience ever and it is highly regrettable.

Dear Mr Timothy, We are sincerely sorry to hear about your disappointing experience at our hotel. Your feedback is incredibly valuable to us and I apologize for the inconveniences you encountered during your stay. Please accept our sincerest apologies for the inconvenience caused by the malfunctioning phone in your room and the lack of essential amenities. Providing a comfortable and hassle-free stay for our guests is our top priority and it's disheartening to learn that we fell short of meeting your expectations in this regard. Regarding the behaviour of our kitchen staff, please accept my sincerest apologies. we assure you that this is not reflective of the level of service we aim to deliver. We take such reports very seriously and will take immediate action to address any lapses in professionalism and courtesy and to ensure that such behaviour is not repeated in the future. We truly appreciate your feedback as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with the excellent service and experience you deserve.

Great service and great value

TripAdvisor rating 5.0/5

yk2 Business - TripAdvisor review

Joy at the front desk was great, she’s joyful and helpful. I arrived and met with an unpleasant experience, but was eventually resolved and helped by Joy every step of the way. Driver Kenny was also courteous and helpful. Value for this hotel is great! It was recommended by a friend, and the great services the staff provide did not disappoint. I would stay here again when I revisit Lagos.

Dear Sir, Thank you so much for taking the time to share your recent experience at our hotel in Lagos. We are glad to hear that you enjoyed your stay, particularly the exceptional service provided by Joy at the front desk and Driver Kenny! We understand that your arrival wasn't ideal and we sincerely apologize for any unpleasantness you encountered. It's fantastic to know that Joy was able to turn things around and ensure you had a positive overall experience. We are incredibly proud of her dedication to making our guests feel welcome and supported. We are also delighted to hear you found Driver Kenny to be courteous and helpful. Our transportation team plays a crucial role in creating a smooth and enjoyable journey for our guests and Kenny's efforts are truly appreciated. We are so glad that your friend recommended our hotel and we're happy to know that we lived up to their expectations. Your kind words about the value you received and your intention to stay with us again on your next visit to Lagos mean the world to us. Thank you once again for choosing our hotel. We look forward to welcoming you back soon! Yours Sincerely, Ibis Lagos Airport Management

Great stay!!

TripAdvisor rating 4.0/5

lateef K TripAdvisor review

Clean, staff are courteous and competitive price for the stay. I will recommend them anyday. Breakfast is included in lodging. Swimming pool is available and there is outdoor sitting where you can dine. Not far from international airport and complimentary drop off to airport provided.

Dear Mr Lateef, Thank you so much for your positive review. We are glad that you had a wonderful experience during your stay at Ibis Lagos Airport Hotel. It is especially gratifying to know that you appreciated the breakfast, swimming pool, outdoor dining area and convenient airport transportation. We truly appreciate your feedback and we hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future

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Other web-users rate our hotel

  • 201 reviews 9.6/10 Location
  • 299 reviews 2.9/10 Room
  • 255 reviews 6.7/10 Service
  • 35 reviews 3.5/10 WiFi
  • 146 reviews 1.8/10 Cleanliness
  • 111 reviews 2.6/10 Amenities
  • 109 reviews 8.8/10 Breakfast
  • 102 reviews 2.6/10 Comfort

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