ibis Lagos Airport Hotel 3 stars

Customer review rating 3.7/5 1,434 reviews
ibis Lagos Airport
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Proximity to the local and international airport

  • International Brand

  • Perfect for business and leisure

  • Meeting Facilities

  • Free WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • MURTALA MOHAMED INTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

ibis Lagos Airport

Murtala Mohamed Intl
Airport Road
AJAO ESTATE
234
lagos
nigeria

Tel: +23414483470

Fax: (+234)8014615424

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    MURTALA MOHAMED INT At 0.8km / 0.5 miles - Shuttle paying

GPS :6.549444, 3.333889

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 8
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

OOPEN PASTA & GRILL

Type of cuisine: International

The right choice to feel great .A convivial buffet featuring traditional cuisine. Simply a pleasure.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

ibis Bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 50

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
ibis Lagos Airport

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

1,434 reviews

tripadvisor

TripAdvisor Rating 3.5/5

359 reviews

Dirty Dirty Dirty

Customer review rating 3.7/5

Olanrewaju D. Business - 11/02/2020 Confirmed reviews ALL

The hotel is very dirty and totally ruined my image of the IBiS. Rand which is sad considering I have been staying at ibis hotels since 2009. Only the breakfast was average, everything else was well below par.

Dear D. O., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dilapidated Structures and smelly Rug

Customer review rating 3.7/5

Nnamdi Business - 07/02/2020 Confirmed reviews ALL

Smelly Rug that is long due for changing,rooms and the whole hotel can do with a face lift. The people and locstion is the only good thing left here

Dear Nnamdi N., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location

Customer review rating 3.7/5

A. Families - 05/02/2020 Confirmed reviews ALL

Short stay, picking up family from the airport encounter to another part of Nigeria. Location and restaurant, reception all looks nice, however room could do with a touch of fresh paint

Dear Guest, Thank you for taking the time to share your feedback. We have taken into note your feedback on our rooms. Please be rest assured that we are looking into it and we are taking adequate measures to make sure that it will not be an issue during your next stay with us. We hope to welcome you back to our hotel very soon! Thank you once again for your feedback. Sincerely,

Easily accessible to and from the airport.

Customer review rating 3.7/5

Ola Solo - 28/01/2020 Confirmed reviews ALL

Meets expectation as usual, friendly staff and clean room, good breakfast and polite and helpful reception staff. The security standard is also satisfactory.

Dear Ola A., We very much appreciate your comments regarding your stay at the ibis Lagos Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Stay

Customer review rating 3.7/5

L. A. Solo - 26/01/2020 Confirmed reviews ALL

Fantastic location with great customer service

Dear A. L., We very much appreciate your comments regarding your stay at the ibis Lagos Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located

Customer review rating 3.7/5

Anonymous Solo - 26/01/2020 Confirmed reviews ALL

The gym was ok for a night stay and the rooms also ok. However, i felt so bad that the aiport pickup taxi i ordered via email with Tosin FASHIKU-FRONT OFFICE did not show up. This is a very poor service experience. Was wondering why you don't have online form for ordering pickup service from your website.

Dear Nnamdi O., Thank you for taking the time to leave us a review. We appreciate your positive feedback, however, please accept our sincerest apologies regarding the non-availability of the airport pick-up We will look into this, and we promise that it will not repeat itself. We have also taken note of your suggestions/recommendations and we will also be looking into it. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely,

Prevented from checking-in to my room

TripAdvisor rating 3.5/5

OlawumiL1 26/01/2020 TripAdvisor review

It was horrible experience. Accor took my money, told me I did need to do anything , but did not book my reservation with Ibis. It was a bad night for as the hotel did not let me in into the room I had reserved. After many calls back and forth I was told to pay another and the previous charges would be refunded; however, I could not bring my to agreeing to doing business with a company that had just scammed me. I, politely, declined.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am truly sorry about your experience in our hotel; please allow me to express my sincerest apologies. Kindly note that when you make a reservation on the Accor website, your card is not charged. Accor does not receive payments online on behalf of our hotel. However, please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.7/5

B. Solo - 25/01/2020 Confirmed reviews ALL

Poorly trained staff as customer service was non existent. The quality of food was poor and overpriced.

Dear oloruntoyin b., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Amazing Hospitality

Customer review rating 3.7/5

Charles Business - 21/01/2020 Confirmed reviews ALL

Its always home being at IBIS Hotel world wide. Excellent food, Staff and neat rooms

Dear Charles O., Thank you so much for the amazing review! It is always a pleasure to receive positive feedback. I will definitely be sharing your feedback with the rest of the serve as it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely,

Friendly staff

Customer review rating 3.7/5

Anonymous Business - 17/01/2020 Confirmed reviews ALL

Short stay. Ate, slept and checked out

Dear Petrus D., Thank you very much for taking the time to leave us a review. We hope your next visit will be more pleasant than the previous one. Sincerely,

Good Stay

TripAdvisor rating 3.5/5

erkamgnia Solo travel - 15/01/2020 TripAdvisor review

The reception is very good; the restaurant serves good selection of dishes; the room service is poor; towels are always late at night and you have to call to get them. The staff and personnel are well trained for the job.

Dear Guest, Thank you very much for leaving us a positive review. It is always a pleasure to receive positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the issues you pointed out concerning room service, and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely,

The hotel has a homely ambience with courteous, friendly and professional staff.

Customer review rating 3.7/5

Dr. C. I. Business - 14/01/2020 Confirmed reviews ALL

The environmental of the hotel is well kept. Staff are courteous, welcoming and offer brisk attention. Your breakfast is now richer than before, with better options. However, the room CANNOT be ventilated; the window should be openable, no matter how small. Having good music at the pool section, till about midnight, reduces guests' boredom.

Dear Chris I., We very much appreciate your comments regarding your stay at the ibis Lagos Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have also taken into note your suggestions on the windows and having music at the poolside till midnight. We value all suggestions and recommendations and we will be looking into this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stay at Ibis Lagos Airport

Customer review rating 3.7/5

Traveller Business - 14/01/2020 Confirmed reviews ALL

Check in and Check out all good, room clean, food service terrible, 24H menu is hard to get and staff generally abrupt and reluctant to help, food order not correct

Dear Pereira A., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Satisfied

Customer review rating 3.7/5

James T. Couples - 13/01/2020 Confirmed reviews ALL

Satisfied experience with staff

Dear James T., We very much appreciate your comments regarding your stay at the ibis Lagos Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fair

Customer review rating 3.7/5

Austine A. Business - 13/01/2020 Confirmed reviews ALL

It was fair. However the internet did not work

Dear Austine A., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. We are really sorry about the Wi-Fi issues you faced during your stay. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mr

Customer review rating 3.7/5

Menuchim Families - 12/01/2020 Confirmed reviews ALL

Good

Dear Menuchim L., Thank you very much for leaving us a positive review.. It is always a pleasure to receive positive as they serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 3.7/5

Jesusanlu O. P. Solo - 11/01/2020 Confirmed reviews ALL

There was no power in my room for minutes, receptionist was called and she said a technical person would come, which didn't happen until after I went downstairs to talk to her again after some minutes. Dinner was delayed beyond 1830hrs. During my stay before the last, intercom did not work for days and I had to call the reception through my mobile telephone.

Dear P. J., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

FAIR

Customer review rating 3.7/5

Ifeanyi Couples - 08/01/2020 Confirmed reviews ALL

FAIR

Dear Ifeanyi M., Thank you very much for taking the time to leave us a feedback regarding your stay at the ibis Lagos Airport. We have taken into note your suggestion on areas we should improve on. Please be rest assured that we will work on it. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely,
Customer review rating 3.7/5

Carolyn K. Solo - 07/01/2020 Confirmed reviews ALL

This hotel does not represent the ibis name. The staff is completely unprofessional. In the customer service industry there needs to be some sort of flexibility. An entire overhaul needs to be had from management down the line. Customer service should be the number 1 priority.

Dear Carolyn K., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am rtruly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Tired and worn out hotel

Customer review rating 3.7/5

Opeoluwa Families - 04/01/2020 Confirmed reviews ALL

I stayed in ibis Lagos airport for a night and this is the worst hotel I have stayed in all year. I’m aware of Ibis’ business model and have stayed in ibis hotels; unfortunately this hotel doesn’t match up to the standards. Very few positives - proximity to the airport, and some security. That’s where it ends. Rooms are tiny with too much furniture making it cramped, carpets in the rooms and hallway are tired, worn, and filthy. Smell is mound and dampness is pervasive, and the bathrooms are falling apart. In general, needs a good overhauling.

Dear Ajibade A., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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