Novotel Taipei Taoyuan International Airport Hotel 5 stars

Customer review rating 4.3/5 15,704 reviews

ALLSAFE approved hotel

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Novotel Taipei Taoyuan International Airport
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+ 26 Services

Hotel extras

  • Free WiFi, LCD TV, iPod® dock, Minimum check-in age is 20 years old

  • Advantage 2

  • 24-hour fitness centre, indoor pool, jacuzzi, steam room and sauna

  • Western and Chinese restaurants, Bars, Grand ballroom and 5 versatile spaces.

  • Airport MRT direct running between hotel and Taoyuan Airport Terminals

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
  • TAOYUAN AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Childrens Club for 6 to 12 years
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Taipei Taoyuan International Airport

No. 1-1, Hangzhan South Rd.
Dayuan District
Taoyuan City
337041 taoyuan city
taiwan, china

Tel: +88633980888

Fax: (+886)3/3980999

Check-in from 15h00

Check out up to 12h00

  • TAOYUAN METRO :  Airport MRT line A14a

  • HIGHWAY NUMBER 1 :  AIRPORT EXIT

  • TAIWAN HIGH SPEED RAIL :  Transit for MRT Chingpu

  • By plane

    TAOYUAN AIRPORT At 1km / 0.62 miles - Shuttle free

GPS :25.068305, 121.221305

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard 1 King-size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Airport view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Airport view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Executive Floor 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Airport view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Executive Floor Suite 1 King Bed

  • Max. number of persons: 4
  • Area: From 57 / 614 sq ft
  • Views: Airport view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is the signature multi-cuisine buffet, all day dining restaurant. Designed under refined earth tones along with a 37-meter-long food counter, an open-kitchen and an array of cooking stations. We will surely satiate your taste buds

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WEI FANG

Type of cuisine: Regional

Wei Fang offers an exceptional menu of authentic Shanghai traditional flavors and also gives you the combination of Shanghai cooking styles with chef personal creation. The brand new mixture of tastes will create you an enchanting dining experience.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PREMIER LOUNGE

Non contractual photo

Enjoy tailored services with exclusive Premier Lounge access: breakfast, unlimited Internet, secretarial services, business centre, meeting room use, express check in and out, tea/coffee and evening cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Q-BAR

Non contractual photo

Q Bar is stylishly designed in a relaxing environment; furnishings are arranged for intimate and private conversations. Feel free to give yourself a relaxing moment lingering over classic cocktails and light meals at Q Bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 448

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Taipei Taoyuan International Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

15,704 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,343 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great rooms, excellent lounge, superb elite recognition

TripAdvisor rating 5.0/5

jayliutw 12/04/2021 TripAdvisor review

We had a little staycation here over the long easter weekend and we loved it. We stayed in a suite on the top floor overlooking the airport, and the view was awesome. After a whole year of no travel, watching the (surprisingly frequent) planes landing and taking off was oddly therapeutic. The room itself was very well appointed, quite spacious, and had a great floor plan. The bed was comfy, and was perfect for a lazy weekend. As Platinum members we had access to the lounge, which also overlooks the airport and was a real gem. The service from staff at the lounge was impeccable. They very impressively remembered everybody and their preferences, and were very proactive in providing refreshments while discretely and diligently keeping the lounge clean and tidy at all times. The hot and cold apps during the daily happy hour, while not hugely extensive, were of very very decent quality. It was a quite a treat to be there, and quite a highlight of our stay. Breakfast at Q Square was acceptable, but nothing to write home about. The selections were extensive enough, but nothing was particularly memorable. We only had breakfast one day out of the three nights we were there. The liunge happy hour, on the other hand, we showed up for daily! The check in process was exceptional. Elite recognition here is top-notch, which was quite unexpected. Upon arrival, we were swiftly escorted to the lounge for check in. We had booked two days in a base room and one day in the executive suite. As the suites had been fully booked for the other days at the time of booking, we had no expectation of an upgrade, so we were very pleasantly surprised when they upgraded us to the suite for all three nights. We were also offered 5pm late check out. All of this was offered proactively without any prior request. This Novotel is definitely not stingy with its guests! The location of the hotel is a plus or a minus depending on what you plan to do. For our staycation, the location was pretty much perfect. It sits smack on top of the MRT which can take you to Zhongli and Taoyuan HSR in minutes. However, unless you’re driving, it is the only way to get in and out of the hotel, whcih means you can’t stay out too late. Also, because it’s sandwiched between the highway, motorcycles can’t get in, which means once the MRT closes, there’s no Uber Eats or foodpanda when you get hungry after hours. All in all, this was a great stay. We will definitely be back again.

Relaxing Weekend Stay

Customer review rating 4.0/5

C. C. M. Solo - 11/04/2021 Confirmed reviews ALL

Booked a staycation with the only Accor hotel available in Taiwan to utilize my expiring stayplus benefit. Overall experience is relaxing and satisfying.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Good stay

Customer review rating 4.5/5

Knight Solo - 06/04/2021 Confirmed reviews ALL

Good stay

Dear Mr. F., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Novotel Taipei Taoyuan International Airport

good stay with beautiful view

Customer review rating 4.5/5

Ju-ya,t. Families - 04/04/2021 Confirmed reviews ALL

very nice service was good and comfortable The sound of construction in the morning is a bit annoying but did not affect the overall accommodation experience

Dear Miss. T., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Novotel Taipei Taoyuan International Airport

The old "normal" is nearly there

Customer review rating 5.0/5

Ulxima L. Business - 02/04/2021 Confirmed reviews ALL

I have been at this property before and I have had pleasant experiences. Should I judge the property today with pre-pandemic eyes, I would keep the same good overall score. Given the situation where we are in today and what I have experienced elsewhere I must raise the bar to exceptional when it comes to Novotel Taipei Taoyuan International Airport. I felt safe, I felt secure, the staff has been amazing to go to the extra mile and the sight of the breakfast buffet has been a breath of much needed fresh air. Indeed we can go back to what business travelling was before Covid-19 and this property is the living proof of it. Congratulations to the General Manager (would he going to reply my email? Who knows...) and to the whole staff. Excellent property for the overnight stay before or after your flight. Recommended if you have to carry on business within Taoyuan airport area.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager

Disappointed with quarantine stay

Customer review rating 2.0/5

A. B. Business - 02/04/2021 Confirmed reviews ALL

The room was too expensive and the quarantine menu was very disappointing. No real choices for breakfast and the overall room and meal pricing was excessive.

Comfortable stay

Customer review rating 4.5/5

C. C. W. Families - 30/03/2021 Confirmed reviews ALL

I have felt the warmly and hospitality from Ms Lucy and Novotel. I can see where are the differences in Taoyung Novotel.

Overall, it was a nice stay. I like the gym.

Customer review rating 4.0/5

David P. Business - 29/03/2021 Confirmed reviews ALL

My only dislike is there is not really anywhere to walk around outside. You have to take a train to go anywhere. I understand that is the trade-off for being so close to the airport.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Pleasant Stay prior to returning home.

Customer review rating 4.0/5

Brian H. Business - 22/03/2021 Confirmed reviews ALL

The Hotel is conveniently located at the Taipei International Airport. The room I stayed in seems to have been recently refurbished and was comfortable.

Dear Brian, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Nice staff in Restaurant, sound proof needs to be improved

Customer review rating 3.5/5

C. Couples - 16/03/2021 Confirmed reviews ALL

Friendly staff in restaurant Feel welcomed for the card and snacks The sound proof is terrible

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Restful night prior to outbound International flight.

Customer review rating 4.5/5

Mark L. Business - 15/03/2021 Confirmed reviews ALL

Following a 15 day quarantine stay, this was my first regular stay. Enjoyed the breakfast buffet. Malaysian beef meal in the bar was very nice. It would be nice a version of this could make it in as part of the quarantine Set Menu. My thanks to the staff for answering requests during my Quarantine stay.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Great View

Customer review rating 3.5/5

Kathy Families - 08/03/2021 Confirmed reviews ALL

The view was amazing! We can watch the airplanes all day in our room. The Taoyuan Metro station was right outside the hotel(within 30 seconds walk), it was easy to get around if you want a city tour. But I do want to mention that the counter and breakfast service staff were kind of "cold", they seems tense and serious somehow. However, the overall experiences of this stay was great, but it would be a great plus if we can see more smile from the staffs.

Breakfast needs to be improved!!

Customer review rating 3.5/5

Arturo Families - 08/03/2021 Confirmed reviews ALL

room & service is good, but the breakfast is not so delicious. Although buff has various food, but some of them are not delicious.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Indeed friendly to family

Customer review rating 5.0/5

Tawei G. Families - 02/03/2021 Confirmed reviews ALL

We enjoyed the stay very much. The staffs have prepared exactly the room and facility we want. And the staffs in the restaurant and the spa areas are very kind to our children.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Very Accommodating

Customer review rating 4.5/5

Adriaan Business - 23/02/2021 Confirmed reviews ALL

Stayed one night for a early flight the next day. Late arrival was accommodated, breakfast box the next morning and taxi as I had to leave early. Overall clean spacious rooms. Only complaint I have was no shower, only bath tub with a small shower type head that can be used to "hose" you off

Dear Adriaan, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Friendly staff and nice Chinese restaurant

Customer review rating 4.5/5

Eddy Couples - 23/02/2021 Confirmed reviews ALL

The staff of the QBar, The Square and Chinese restaurant are friendly. The food and environment of the Chinese restaurant are wonderful!

Dear Eddy, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

warm welcome, nice facility and room

Customer review rating 4.5/5

L. Friends - 07/02/2021 Confirmed reviews ALL

premier executive floor suit is very cozy with excellent facility, gym, swimming pool and sauna is awesome. truly thanks for rooms department christine's help. Lucy and Allin from executive lounge are also very thoughtful and let us feel warm welcomed. breakfast is all good with many options

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Nice meal

Customer review rating 4.0/5

Bruce H. Couples - 10/01/2021 Confirmed reviews ALL

Nice atmosphere, nice service, nice food.

Dear Mr. H., 感謝惠賜有關入住 Novotel Taipei Taoyuan International Airport 的寶貴意見。聽到您對我們工作的肯定,十分開心。 我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信您的反應,將給我們所有的員工帶來莫大的鼓舞。 再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨,會像前一次一樣愉快。 謹啟 Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Constructions around our room keeps our baby awake during her naptime.

TripAdvisor rating 1.0/5

gracelago8 Family - 19/01/2020 TripAdvisor review

First, it took us a long time to get to our room. We got a priority welcome since I’m an accorplus member but our flight is night time and we’re all tired yet it took them a long time to give our room. Next day we were surprised to hear banging on our walls also in the ceiling. We have our 4month old baby with us and it was so stressful. I dont understand why they need to place us in a room where there are on going construction and we informed in advance that we have a baby. It was a very unpleasant experience for a 5 star hotel.

Excellent for its class

TripAdvisor rating 5.0/5

Winnie L Friends getaway - 11/01/2020 TripAdvisor review

Speak excellent English, nice, considerate and prompt staffs, they noted and catered requests, very practical and functional as an airport or business hotel, good breakfast, have lounge. Recognise my ACCOR membership status.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. We hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

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