Customer review rating 4.1/5 10,532 reviews
ALLSAFE approved hotel
Central location with excellent transport links and on site car parking
High end newly refurbished event suites on a dedicated events floor with lounges & break outs
The place and space to inspire your delegates, accommodating 6 to 220 delegates in 12 suites.
Short walk from Bristol Temple Meads train station.
In walking-distance of the Harbourside, vibrant city and its mix of award winning attractions
URBAN BAR & KITCHEN
The Urban Bar & Kitchen offers a vibrant and contemporary atmosphere with a fantastic open plan dining facility. Using the finest local produce, you can expect urban food, unsung heroes along with some guilty pleasures to satisfy your appetite.
Check-in from - Check out up to
275 spacious and well-appointed rooms are both contemporary and comfortable. Upgrade to one of our suites or privilege rooms and receive a host of additional services and enhanced amenities.
Classic double room
Classic twin or family room
Privilege room with kingsize bed
Superior spacious room with kingsize bed
Executive Suite with lounge area - 1 super king size bed
Number of meeting rooms: 12
Maximum size: 324 m²
Maximum capacity: 220 people
Maximum banquet capacity: 220 people
100% genuine reviews from our guestsFind out more
Brenda C. Families - 16/10/2021 Confirmed reviews ALL
The hotel is in a good location and we were made to feel really welcome, plus the room was extremely comfortable.
John M. Couples - 16/10/2021 Confirmed reviews ALL
Terrible on arrival informed that the free upgrade was an automated email and does not apply to this hotel and anyway no available upgrades although he did not check Awarded EDENRED gift vouchers for 25years service in the NHS which I was informed by the catering manager they were never heard of and dont count although listed on the EDENRED BROCHURE trays of food and glasses left out side the room doors for upto 6 to 8hrs with young children running up and down the corridor definitely a safety hazard in formed by a cleaner not there job to remove same and contact catering department,NO teamwork between same Have stayed in mercure hotels in the past and it's very sad to see how your standards have plummeted
well located for our short stay.
Anonymous Business - 16/10/2021 Confirmed reviews ALL
ideally location for our short stay in the area whilst in the area on business.
Mick W. Business - 14/10/2021 Confirmed reviews ALL
Stayed two nights, the staff were very polite and friendly. The food was not very good and there was Iraq families in the rooms with children screaming and running around..
Anonymous Couples - 13/10/2021 Confirmed reviews ALL
I booked through secret escapes expecting a lovely hotel, I was disappointed on entering our “privilege” room! It could have been a lot cleaner to start with, all the soft furnishings, robes, and phone had been removed from the room and they were not doing newspapers as was part of the deal. There was one set of worn towels although we found another set in the wardrobe! The rooms are not cleaned or made up daily as your would expect on a 4 star hotel apparently due to covid! I did wonder if the hotel has been used to for an alternative purpose during lockdown e.g.as a covid hotel for passengers arriving in UK who have to isolate. But that just my thoughts.
Our most recent 20 reviews
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