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Mercure Bristol Holland House 4 stars

Customer review rating 4.1/5 10,437 reviews

ALLSAFE approved hotel

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Mercure Bristol Holland House
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+ 25 Services

Hotel extras

  • Central location with excellent transport links and on site car parking

  • High end newly refurbished event suites on a dedicated events floor with lounges & break outs

  • The place and space to inspire your delegates, accommodating 6 to 220 delegates in 12 suites.

  • Short walk from Bristol Temple Meads train station.

  • In walking-distance of the Harbourside, vibrant city and its mix of award winning attractions

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Bike rack facilities Paying
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bristol Holland House

Redcliffe Hill
BS1 6SQ bristol
united kingdom

Tel: +441179689900

Fax: (+44)117/9689866

Check-in from 15h00

Check out up to 12h00

  • FIRST BUS :  Bristol Bus & Co REDCLIFFE HILL

  • By train

    BPW At 7km / 4 miles

  • By train

    BRI At 1km / 0 miles

GPS :51.447341, -2.591025

Our accommodation(s)

275 spacious and well-appointed rooms are both contemporary and comfortable. Upgrade to one of our suites or privilege rooms and receive a host of additional services and enhanced amenities.

Our restaurants and bars


Type of cuisine: International

The Urban Bar & Kitchen offers a vibrant and contemporary atmosphere with a fantastic open plan dining facility. Using the finest local produce, you can expect urban food, unsung heroes along with some guilty pleasures to satisfy your appetite.


The Urban Bar & Kitchen uses the finest local produce in order that you can enjoy unsung heroes along with some guilty pleasures

Menu (PDF) Cocktail menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 324

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Bristol Holland House

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

10,437 reviews

TripAdvisor Rating 4.0/5

3,345 reviews

Great hotel

TripAdvisor rating 4.0/5

Kate J 20/09/2021 TripAdvisor review

This was our first time here and it was perfectly fine, clean, comfortable and quiet. The breakfast was good with everything you could want. This hotel does not warrant the bad reviews at all. My only minor negatives were the bathroom door didn't fully close, there weren't enough towel rails and the hairdryer was rubbish.

Well located. Fairly good stay

Customer review rating 3.5/5

Sue R. Couples - 19/09/2021 Confirmed reviews ALL

We had a problem in our second day on returning from day out. Neither of our key cards worked and had not been kept next to a mobile. Had to go to reception and get cards redone. On gaining access to our room the bed had not been made towels had not been changed nor cups. As telephone had been removed from the room for covid reasons it meant having to go back down to reception from the third floor where our room was located. We had passed a maid on the way back to our room so I went back to her and explained the situation and asked for fresh towels and cups. It does look as if our key cards had been deactivated as if we had checked out. The original booking was for 2 nights. Turning to breakfast, on both mornings cooked breakfast was not very hot, despite coked food being on warmers. I have to say all in all this was not what we expected from a 4 star hotel and our experience overall marred our stay with you. However, that t said the room itself was very good, roomy and we liked the seating with foot stalls.

Spacious and comfortable with friendly staff

Customer review rating 4.5/5

Jules Business - 19/09/2021 Confirmed reviews ALL

The open spaces, comfortable seating areas and friendly staff make a stay here delightful. Excellent food and service; a quality experience.

Lovely comfortable stay

Customer review rating 4.5/5

Anonymous Couples - 19/09/2021 Confirmed reviews ALL

Comfortable, good location

large comfortable room

Customer review rating 4.0/5

Maxine Families - 19/09/2021 Confirmed reviews ALL

stayesd with my daughter in a room with twin double beds. Very comfortable and clean.

Unclean prestige suite

Customer review rating 2.0/5

Kyle Couples - 19/09/2021 Confirmed reviews ALL

The prestige room suite which my partner and myself stayed in was extremely dusty potentially weeks of dust. The iron broken, the floor in the bathroom no clean. Overall not happy with the stay and expected more from a prestige suite!

Good stay

Customer review rating 3.5/5

Nia C. Couples - 19/09/2021 Confirmed reviews ALL

The hotel staff were very accommodating, check in took longer than expected due to the high volume of customers checking in but overall lovely stay.

Good stay

Customer review rating 4.5/5

Mickey C. Couples - 18/09/2021 Confirmed reviews ALL

Staff very welcoming and helpful

Customer review rating 2.5/5

Ian A. Couples - 17/09/2021 Confirmed reviews ALL

City break

Excellent stay.

Customer review rating 5.0/5

Sue S. Friends - 17/09/2021 Confirmed reviews ALL

Hotel was perfect location, pleasant, helpful staff, comfortable ,spacious rooms, good breakfast. Everything it said.

A very comfortable stay

Customer review rating 4.5/5

Mrs E. T. Couples - 16/09/2021 Confirmed reviews ALL

Reception staff were very good also the dining room staff, especially the restaurant staff particularly the night restaurant manager unfortunately I didn't know his name. The room we stayed in was excellent just one point the shower surround could have been cleaned better.

Good location, well placed for the vibrant dock lands

Customer review rating 3.5/5

Terry W. Couples - 16/09/2021 Confirmed reviews ALL

Not as good as in the past. Service much reduced, breakfast not up to standard

Do not stay here,worst customer service in Accor Hotels.

Customer review rating 1.0/5

Philip C. Solo - 16/09/2021 Confirmed reviews ALL

Why have on line check in keys ready when it takes nearly 10 minutes for 2 people to check you in at 11pm ? Why not refer clients to the correct lifts to floor 5 instead of just pointing to the nearest lift. Why blame the government for taking phones out of rooms? Why not tell customers when booking or checking in that rooms will be serviced every 3 or 4 days ? Even after asking for room to be serviced before 9am it still happened on my return after2pm. What are the benefits of being a silver club member for staying at MHH Hotel.?

Short break in Bristol

TripAdvisor rating 3.0/5

jo49butcher 16/09/2021 TripAdvisor review

Room needed freshing up, mini fridge didn’t work, big crack in bathroom ceiling, mould in shower, loads of red marks in roll top bath, toilet was hard to flush, coy get to sleep Saturday night as hotel held at 50th birthday party below our room, only thing what was good about the hotel was it’s breakfast

Reasonable location & good stay overall

Customer review rating 3.5/5

M.c. Families - 15/09/2021 Confirmed reviews ALL

Breakfast was very good with a wide choice, although quite busy on our first day and some items were not refilled. The room was spacious but the toilet flush button was a bit hard to push. We booked a family room (2 adults and 2 children) for 2 nights but only ONE bath towel and shower gel/shampoo was supplied. This slight inconvenience was however quickly resolved. Staff were helpful, courteous and helpful. Overall, a pleasant stay.

Good stay

Customer review rating 4.5/5

Vivien R. Couples - 15/09/2021 Confirmed reviews ALL

Quick check in. Comfortable room. Didn't like the paper cups

more then pleased with our stay.

Customer review rating 4.5/5

Tony S. -. S. Couples - 15/09/2021 Confirmed reviews ALL

We stopped for one night as a stop over and were very pleased with how helpful and polite the staff were. The room was spacious and well equipped and the hotel in a great location. Thanks you

Good location good breakfast room needed some work

Customer review rating 3.5/5

Joanne P. Couples - 15/09/2021 Confirmed reviews ALL

Mimi fridge didn’t work mould In the shower very bad crack in bathroom ,toilet didn’t flush well, red marks in the bath. Went to bed at 11 as long drive home new day , but couldn’t get to sleep as hotel held a party below us

City weekend

TripAdvisor rating 3.0/5

Mr B 15/09/2021 TripAdvisor review

Hotel staff very friendly especially the restaurant staff, lobby, bar and restaurant areas very nice and clean. A shame that the same couldn't be said regarding the stairwell and room. We had privilege room 265 which was dusty had mould around the shower area. Aircon was useless and noisy and the soundproofing left a lot to be desired as you could her everyone who came up and down the hallway. Hotel in general looks like it needs a refurbishment! Also there was no robes or slippers which should have been in a Privilege room, this hotel is not four star standard.

The Hotel was well organised ,staff,food,rooms excellent.

Customer review rating 4.5/5

Reg P. Families - 14/09/2021 Confirmed reviews ALL

We were using the hotel for our golden wedding Anniversary party everything went really well,food was excellent and staff efficient and friendly.Room and breakfast spot on.

Our most recent 20 reviews

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