Grand Mercure Allegra Hervey Bay 5 stars

TripAdvisor rating 4.5/5 329 reviews

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Grand Mercure Allegra Hervey Bay - Image 1
Grand Mercure Allegra Hervey Bay - Image 2
Grand Mercure Allegra Hervey Bay - Image 3
Grand Mercure Allegra Hervey Bay - Image 4
468 The Esplanade, Torquay, 70 Cypress Street Torquay, 4655 Hervey Bay, Australia

Description

Hotel extras

  • Beachside Location

  • Modern elegant appointed apartments with free Wi Fi

  • Large heated swimming pool

  • Secure undercover parking

  • Easy access to restaurants

Our accommodation(s)

Hotel location

Grand Mercure Allegra Hervey Bay

468 The Esplanade, Torquay, 70 Cypress Street Torquay
4655 Hervey Bay
Australia

GPS:-25.2826, 152.88084

Telephone
Fax +61 7 4194 7201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  329 reviews

Disgusted with their cancellation policy - especially during a cyclone

TripAdvisor rating 1.0/5

Walter F TripAdvisor review

Let me advise all future travellers to be extremely weary about booking your accommodation at Grand Mercure Allegra Hervey Bay. I happened to book a better rate with this hotel by choosing their no cancellation discounted rate - which was fine as I had no intention of cancelling. However, cyclone Alfred hit the Gold Coast (which is where I live) and despite authorities, etc stating how we were to remain indoors and not drive anywhere, this hotel refused offering me a refund because I had chosen their "no refund rate". They had no intention of refunding me - i.e. come and stay with us or don't - no refund what so ever. I was absolutely disgusted that they would expect me to drive through a cyclone to get to Hervey Bay - you guys should be ashamed of yourselves. Let me also add that 30 minutes into driving from my home to Hervey Bay, they rang and advised that the cyclone was passing through Hervey Bay and that I should consult road outages, etc before continuing on to Hervey Bay. It was only 10 minutes after that call that they rang back and told me that water was getting into the Hotel and they were willing to offer me a full refund. You guys would rather endanger the lives of your customers than be reasonable and offer a discount due to exceptional circumstances such as a "CYCLONE". I hope potential customers read this review and stay elsewhere. I have never dealt with such an unreasonable, rude, uncaring Hotel Management in my entire life.

Good place

TripAdvisor rating 4.0/5

342gerryf Couples - TripAdvisor review

Lovely apartment, well equipped. Nice restaurant on site. Pool is great, though it was very quiet in late Jan. Underground car park with good access. Sea view is a stretch as the prom is tree lined. Helpful desk staff. A bit over the top on the rules, empty the bins etc but it was easy enough.. washer and dryer in the apartment was handy as it never stopped raining in 2 night stay in Jan.

Fantastic Apartment hotel with remarkable staff

TripAdvisor rating 5.0/5

michaelsO4821AA Couples - TripAdvisor review

This hotel was a great choice. The apartments are modern, spacious, and very clean. The location is ideal—right by the beach, with a supermarket just a 5-minute walk away, and plenty of restaurants even closer. What impressed me most was the quality of the staff. The receptionist contacted me twice to make sure our tours (whale watching and a K'gari excursion with hotel pickup) were well organized. The manager also made a real effort to ensure our stay was comfortable and hassle-free. Overall, a very pleasant experience. I’d be happy to return in the future.

IM COMING BACK TO THIS ONE

TripAdvisor rating 5.0/5

AndreB194 Couples - TripAdvisor review

Great experience, rooms big and spacious with every amenities. Clean, modern and tidy. Perfect locality with perfect coffee and cafe close by as well as a selection of restaurants. Beautiful enclosed and safe swimming pool. Friendly and welcoming team

If visiting Hervey Bay for the Whales, Allegra is a great place to stay

TripAdvisor rating 5.0/5

Ian C TripAdvisor review

Usually stay at "full facility" hotels but we selected Allegra even though it was a "room with own catering facilities / no onsite restaurant" and it was a great decision. The apartment was enormous - two bedrooms, two bathrooms (one included washing machine and tumble dryer) large sitting room and adjoined kitchen area. all spotlessly clean and everything felt "new" - plus hotel included free parking. Restaurants and bars were either a short walk away (Torquay) or an Uber to the harbour area. Pleased we chose this one and very good value (slept 3 for under AUD 150 per night)

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Other web-users rate our hotel

  • 228 reviews 9.7/10 Location
  • 375 reviews 8.5/10 Room
  • 167 reviews 8.8/10 Service
  • 196 reviews 9.8/10 Pool
  • 145 reviews 7.4/10 Cleanliness
  • 111 reviews 8.9/10 Amenities
  • 65 reviews 8.6/10 Vibe
  • 8 reviews 2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.