ibis Hamilton Tainui 3 stars

Customer review rating (ALL Rating) 4.5/5 2,072 reviews

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Description

Hotel extras

  • Affordable 3.5 star accommodation at riverside location

  • Close proximity to local attractions

  • Restaurant & terrace bar onsite

  • Conference facilities for up to 80 delegates

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Hotel location

ibis Hamilton Tainui

18 Alma Street
3204 HAMILTON
New Zealand

GPS:-37.785736, 175.282974

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAAKONA

Taste local flavors from a variety of tapas overlooking the Waikato River. Casual ambiance and vibrant shared spaces for everyone to use, not just hotel guests. Grab a drink or snack, sit back, relax and enjoy the stunning river view.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,072 reviews

TripAdvisor Rating  4.0/5  1,139 reviews

Nice location

Customer review rating 3.0/5

No N. Business - Confirmed reviews ALL

Rooms are a nice size, but very basic. Bed was like a rock.

Kia ora Nick, Thank you for choosing to stay with us and for taking the time to provide us with your feedback. We very much appreciate the comments you made, and I can assure you these will be of great assistance as we continually look to improve all areas of our operation. It is unfortunate that you did not report the noise disturbance as we have a strict policy regarding noise nuisance and our Duty Managers would have dealt with this immediately. Once again, thank you for the feedback and we hope to be of service again in the near future. Kind regards, Beverley Ball Guest Relations Coordinator Ibis Tainui Hamilton

Satisfied

Customer review rating 3.5/5

Bevan J. Business - Confirmed reviews ALL

I really like the IBIS but the shower going hot and cold all the time is putting me off wanting to stay.

Kia ora Bevan, Thank you for taking the time to provide us with your feedback, we appreciate the comments you made. Please accept our sincere apologies for the issues you encountered with your shower temperature. Please be assured we are working hard to remedy this to ensure we are meeting all our guest expectations. Kind regards, Beverley Ball Guest Relations Coordinator Novotel Tainui Hamilton

Great location

Customer review rating 4.5/5

Annabelle Business - Confirmed reviews ALL

A very pleasant stay, friendly helpful staff.

Kia ora Annabelle, Thank you for the very kind review! We’re delighted to hear that our team was able to make your stay with us a memorable one. We’ll be sure to let the team know that they delivered and that you appreciated their friendly and helpful service. Thank you again for your great score and we look forward to seeing you again soon! Have a great day! Beverley Ball Guest Relations Coordinator Ibis Tainui Hamilton

Well located, good stay

Customer review rating 4.5/5

Hayley Couples - Confirmed reviews ALL

Reception staff were super helpful and friendly. The valet person brought down the experience slightly as we had to leave very early the next morning and he did not seem happy about it at all. I did call ahead to make sure the timing was all ok, which it was. Room was perfect for what we needed and had the level of luxury I looked for.

Kia ora Hayley, We would like to thank you for choosing to stay at the ibis Tainui, we are glad to see that you overall enjoyed your experience with us. Your satisfaction is our utmost priority and we would are grateful for sharing your feedback with us. I was sorry to learn that you felt that our valet parking service was an element that let us down and thank you for bringing this to our attention. I am sure that we cant take some learning from your feedback and the Duty Manager will be made aware of your comments. We greatly appreciate your time and we look forward to welcoming you again soon. Kind Regards, Beverley Ball Guest Relations Coordinator ibis Tainui Hamilton

Well prevsented

Customer review rating 4.0/5

Raymond Solo - Confirmed reviews ALL

I was not told there was a fee for car parking and Booking.com did not show this. Also the first night the the shower kept going hot, cold. Otherwise good.

Kia ora Raymond, Thank you for your feedback, we can only move forward on our journey to pursue excellence if our valued guests, such as yourself, share their thoughts with us, so thank you. Having checked the Booking.com website, I can see that it does clearly indicate that there is a cost for parking, however it does not show the price and I am very sorry that this was not communicated to you at check-in. This is clearly an area we need to revisit with the team and I thank you for bringing this to our attention. As for the water temperature fluctuation, please accept our sincere apologies - the Maintenance Team are currently working through valve replacements in affected rooms and thank you for alerting us to this. We are grateful of your time Raymond and hope very much to see you again sometime in the future, Kind regards, Beverley Ball Guest Relations Coordinator ibis Tainui Hamilton

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Other web-users rate our hotel

  • 699 reviews 7.9/10 Location
  • 1,168 reviews 7.6/10 Room
  • 1,232 reviews 9.1/10 Service
  • 6 reviews 4.2/10 WiFi
  • 467 reviews 8.8/10 Cleanliness
  • 348 reviews 8.9/10 Breakfast
  • 249 reviews 4.5/10 Value
  • 184 reviews 8.9/10 Vibe

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