Mercure Oxford Eastgate Hotel 4 stars

The room was so tiny you had to walk sideways to get past bed and not hit tv on wall to get to the bathroom .. window would not shut and if pulled looked like it would fall off , so was cold and rain came in . Afternoon tea was poor ... and breakfast was awful , at least 4 people around us including myself got the wrong breakfast delivered as the staff had difficulty understanding the order , was no choice just informed full English what eggs you want poached or fried ? Sent beans back 3 times 1st were stone cold , 2nd lot just warm then 3rd lot bought out when finished the breakfast and plates cleared away , I understand that there has to be reduced menu but surely what little there is could be done well

This hotel is extremely convenient as its location is perfect: right in the middle of town. Service is great and the employees are always helpful and pleasant. They also are very respectful of the safety/hygiene measures during the pandemic.

The young woman on the desk when we arrived could not have been more welcoming and helpful. It was a lovely surprise to have our room upgraded.

Spacious rooms excellent service throughout

All the staff were fantastic. The COVID measures were very good and we felt safe over our short break here. The Restaurant was very good and although there was a limited menu because of the current situation we had lovely meals here on the two night we were staying.The breakfast was very good again we felt safe with the measures they had put in. Two minor moans were the TV handset didn't work very well as it wasn't compatible with the actual TV and we could not get channels 3/4/5 - so BBC it was then! Also the bed was not the most comfortable, a bit lumpy and a very thick Duvet with no sheet so it was too warm.

we had a pleasant stay but there are a few points to note. Staff on reception casually dressed, chatting to each other but not in English. As guests we felt we were intruding and also wondered about a lack of management presence Uncollected room service left outside guests' rooms for many,many hours- not pleasant to continually walk past The hotel had a feel of neglect to it

Hotel is situated in the middle of Oxford. Staff are incredibly attentive and welcoming with good local knowledge. The room was spotless, air conditioning slightly noisy and could have done with more water pressure in the shower.

The staff our beautiful and accommodating, but the room was tired. It was a spacial occasion and I ask for a room with a view and got a wall. Guests were abusing the non- mask wearing and although this was not the hotels fault they could have been reminded to wear masks in public areas by staff when walking around. The bathrooms looked like they could either be refurbed or a deep clean. I work in the event industry and these are difficult times and this is why I try an support both hotels and restaurants with bookings from myself and guests.

The hotel receptionist was helpful but was disappointed there were no tea making facilities and the coffee machine made cold coffee

Great location for a visit to Oxford & particularly where we needed to be. Covid rules easy to follow & not intrusive. Room spotless with great shower. Would definitely stay again

Friendly staff and a very good location

Great room and very friendly and helpful staff at reception and from restaurants when planning room service

We've stayed here many times ,great location, lovely room,great staff doing a great job in these unprecedented times, lovely breakfast

Room on allocation was dirty and window guard broken, did report and moved rooms. Staff on arrival in the rain, were hesitant to help with bags, both of us got soaked, un like stated on website. No parking. Disappointing stay

Beautiful old hotel. Very comfortable inside. Well located but still quiet. We had made a booking in the adjoining restaurant for our first night stay, weren't advised at booking that the restaurant was closed and food would be served in the bar. Staff were accommodating and friendly but appeared very thin on the ground. Waited over 20 minion a drink to be served. Also wasn't made aware that rooms were not cleaned daily , only on 3rd night stay. Reception staff kindly brought clean towels and extra toiletries when we were made aware of this. The very small number of staff were helpful and friendly. Room was lovely and generally clean but bed headboard was very dusty. Due to reduced cleaning regime, there were 2 used wine glasses set outside a room on our floor which remained there for the 3 days we were staying. Looked careless. Would definitely stay again, especially when the restaurant opens.