Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.2/5 728 reviews

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Mercure Oxford Eastgate Hotel - Image 1
Mercure Oxford Eastgate Hotel - Image 2
Mercure Oxford Eastgate Hotel - Image 3
Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  728 reviews

TripAdvisor Rating  4.0/5  1,921 reviews

Avoid: Great location, careless staff, health and safety issues a plenty .

TripAdvisor rating 2.0/5

Beth K TripAdvisor review

Great location, cute kitch decor, careless staff, and health and safety issues are plenty . Arrival/Departure: The hotel's entry consists of narrow doorways, steep stairs, no handrails, and no bellman to help with luggage. The glass door near the reception desk is quite heavy and slams shut quickly. My fingers got slammed in the door and are now bruised. Getting to the room was also an adventure. The hotel is actually two buildings, with a more modern building in the rear. The path to the room includes 12-15 exterior stairs at the rear of the building, then a trip through the parking lot and next to the bins. A keycard is required to enter the back building; no hotel staff are on duty there. Upon arrival, we found that someone had left the door propped open. Upon arrival at the room, we found a hallway full of room service dishes. The room was cute except for the view. We looked out at the above-mentioned trash bins and car park. Keep in mind that at least 50% of the rooms at the property have this view. The interior of the room and amenities were also lacking. Here is a list of issues: Only one bath towel was provided, and most basics like extra coffee pods, milk and sugar, glasses, and mugs were missing. The room was quite dusty, the refrigerator was more of a hot box than a fridge, the heat did not work, and the bathroom sink was clogged. The clogged drain was reported but not attended to. Room and food/bar service are unavailable after 11 pm. There is a phone in the lobby with a direct line to Royal Taxi; unfortunately, it is unusable. A keypad is required to complete a taxi reservation, and this phone does not have one. The front desk staff said that they were unaware. Check-out is an exercise in trust, as there is no secure place to leave luggage. Luggage is piled up in the corner of the Lobby next to the main door. The only things that keep luggage from being stolen are the difficult stairs and heavy doors at the entrances. Finally, the staff seem to be very young and inexperienced. It feels like someone's mom and dad own a hotel and gave it to the kids to manage. There is a distinct lack of professionalism. All of this joy cost £645 for two nights. Needless to say, we won't be back.

Very well located and friendly staff.

Customer review rating 4.0/5

Caroline G. Business - Confirmed reviews ALL

Great location and friendly staff.

very good apart from the points below

Customer review rating 2.5/5

Dennis W. Friends - Confirmed reviews ALL

The service by your staff especially with my wife being a wheelchair was excellent. BUT the bedroom needed aattention. it was like being in a 'frige and temperature adjustment not possble. In addition the wardrobe door were verty difficlt to open/shut and the table lamp did not work. In a low temperature room a summer weight duvet was inadequate

Good location but room was small and dingy

Customer review rating 1.5/5

Aw Solo - Confirmed reviews ALL

I booked the single room which was so small that I had to walk sideways to get into it. The wardrobe can only be opened by a violent push and the heater control came off completely - and was not fixed on day 2 despite raising it.

In need of redecoration…

TripAdvisor rating 2.0/5

Andrew K TripAdvisor review

The location and classic building are not matched by the interior of the hotel, which is tired and in places downright shabby. walls and woodwork are chipped and scuffed. The staff were quick to respond when we asked to be moved from our twin room to a double, and someone came immediately to reorganise the beds. however the room felt dusty, the windows were dirty -covered in builders’ waste -or worse, and the window frames were rotten and falling apart. The window looked out on 2 air conditioning units which could be heard all night. There were no hand towels in the bathroom, but 2 bath mats instead.For a premium price they should do better- another guest told me that the new, annexe rooms were much better than our room in the old building.

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Other web-users rate our hotel

  • 623 reviews 8.9/10 Location
  • 792 reviews 6.2/10 Room
  • 614 reviews 8.3/10 Service
  • 8 reviews 9.6/10 WiFi
  • 402 reviews 4.8/10 Comfort
  • 305 reviews 6.9/10 Breakfast
  • 238 reviews 5.3/10 Cleanliness
  • 197 reviews 4.7/10 Food

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