Information message

Mercure Oxford Eastgate Hotel 4 stars

Customer review rating 4.2/5 3,441 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Mercure Oxford Eastgate Hotel
See on a map
+ 13 Services

Hotel extras

  • An Accor ALLSAFE certified hotel

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :  High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Our accommodation(s)

Classic Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Single room

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

Keepers Kitchen & Bar

Type of cuisine: Other cooking style

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Menu (PDF)

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,441 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,448 reviews

Brilliant room

Customer review rating 4.5/5

Anonymous Couples - 13/05/2021 Confirmed reviews ALL

Well managed and very helpful and efficient staff.

Very comfortable stay with responsive, helpful staff.

Customer review rating 4.5/5

Catherine A. L. Families - 30/04/2021 Confirmed reviews ALL

My daughter and I came from SW Wales for a hospital appointment in SE London. Oxford was an overnight stopover. The hotel was very friendly, professionally run and very clean. The two rooms were clean, nicely laid out with good provisions for our stay and the staff were very helpful on arrival and the next morning.

Great service

Customer review rating 5.0/5

Amandeep B. Families - 27/04/2021 Confirmed reviews ALL

Location is brilliant, right in the middle of town centre. The staff were very attentive and service was great.

Well located

Customer review rating 5.0/5

Catherine M. Business - 08/04/2021 Confirmed reviews ALL

They upgraded my room without me requesting it. Staff lovely and so helpful. Would highly recommend

Serious faults with pre-stay communications, resulting in a heated check-in after which the staff went to lengths to ensure we had a good stay at Mercure Oxford Eastgate

Customer review rating 4.0/5

John L. Couples - 31/03/2021 Confirmed reviews ALL

UK CoVid restrictions require hotels to ensure guests are not staying in contravention of current UK Law. There was a breakdown of communication between the senior management resulting in a garbled voicemail that suggested we might not have a room at the hotel, which was only received after a 4hour drive to Oxford. This was shocking to receive, after receiving 6 emails confirming our reservation with Accor and Booking.com, plus speaking to the General Manager the day before arrival. I called the hotel twice before arrival at the hotel, to try to clarify the situation. On both occasions the phone was answered but also put down on me, thus breaking the connection. On both occasions it sounded as if it was being answered by somebody in a resonating hall-way, kitchen, or bathroom, with voices in the background. I had checked with Lancashire Police before making this journey. They had assured me that to drive to Oxford and stay locally whilst giving urgent assistance to an 85yr old lady as an "Emergency CoVid Bubble" was totally legal. The confusing voicemail and subsequent cancelled calls panicked me that I didn't have a room for the night, thus I called Thames Valley Police to enquire why I couldn't stay at the Eastgate in Oxford? They took my details and that of the Emergency Bubble, I was calling from such that if the Hotel called the Police when we arrived, the Police attending would know we were in a registered "bubble" and that our stay should be considered acceptable. Thus I arrived to check-in, with the knowledge that the Police may be called, but that I was in the right even though I had no guarantee that the hotel had kept my room available. Thus I was very anxious on arrival and honestly very angry and very confused. I did raise my voice at check-in, though my terminology was polite. I was panicked and desperate to know if I had a room or had to drive another 4hrs back home? I did check in, we did have a room. If there had been any other hotel available at this stage, I would have gone to it and walked out of the Eastgate in disgust! By the time I got to the room, I was still very angry. I ensured the check-in knew that I'd called the Police and that I'd had the phone put down on me twice from the hotel, before arrival. The Check-in lady gave us our breakfasts for free and offered a free evening meal too. We had to decline the meal, she didn't seem to understand what a "bubble" was and that we were not there for pleasure but to support the urgent needs of very elderly lady who was alone and thus would be returning to be with her after checkin and wouldn't be in the hotel for an evening meal. When I had booked the hotel, I hadn't realised the car-park was out of action. I had called the day before arrival, only 2-3 minutes after booking to suggest I needed to cancel the booking. The General Manager took this call, checked why I was staying at the hotel in CoVid times and very kindly offered me his personal parking space...for which I continue to be most grateful for his generosity and kindness on this issue. Later, leaving the hotel, we encountered the Check-In Lady standing outside waiting to go home at the end of her shift. We saw a totally different side to her and to the check-in problems, chatting calmly outside with her. Both my wife and I really liked her, found her interesting, with good English (of Greek origin) and a considerable knowledge of the hotel industry from her home, her studies and the Accor group. She was the Deputy General Manager and was mortified that her staff had put the phone down on me and that I'd felt "pressured" to call the police mentioning the hotel by name. She described how physically upset she had become after we had gone to our room and she'd had the chance to digest some of what I'd experienced. She was desperately sorry that this breakdown of communication had escalated into such a painful experience for us. In a nutshell, she was lovely! Her name was "Nelly" After encountering Nelly in this happy encounter, I totally calmed down and the stay thereafter was good. Our bed was beautiful and comfortable, our room was gorgeous, the breakfast was amazing (that it was free is incidental). The staff were friendly and helpful. If we had not met Nelly, where she totally turned around our existing negative feelings towards the hotel, then I wouldn't be writing this online-review. This would have been a formal letter of complaint to the Managing Director of Accor Group, translated in to French and delivered to their Head Office by courier. A note to Accor HQ: At the time of making this booking I joined "Accor Live Limitless", with their promise of the cheapest rooms and rooms offered at prices not available to the general public. It was with regret then that I noticed it was cheaper to book this room for our stay via Booking.com, than the Accor Live Limitless website. How is this possible given your marketing statement? I can see no value of my continued membership, other than to receive your marketing emails? This was NOT the reason I was tempted to join!

Clean and safe stay during Covid

Customer review rating 5.0/5

J Business - 25/03/2021 Confirmed reviews ALL

I needed to stay in Oxford for work and was nervous about staying in a hotel for the first time in a few months but I was completely reassured by my stay at Mercure Oxford. The building was spotlessly clean, there was a good one-way system in place (considering it's an old building!) and the team were thorough in helping me complete my health questionnaire etc. I also experienced excellent customer service from a member of staff at reception who advised me on a running route for the morning. I think her name was Nelly and she was very kind in describing where to run safely and enjoy a beautiful view. I will definitely try to stay again. Many thanks!

In the City centre

Customer review rating 5.0/5

John T. Business - 25/03/2021 Confirmed reviews ALL

Super place

Very good stay

Customer review rating 5.0/5

Terry Couples - 23/03/2021 Confirmed reviews ALL

Very helpful from start to finish we had plumbers in our house for the weekend and had nowhere to stay. Thanks so much will come back again thank you

Well located and friendly helpful staff

Customer review rating 4.0/5

Elizabeth B. Business - 19/03/2021 Confirmed reviews ALL

Despite COVID restrictions the hotel Did not disappoint and the rooms were comfortable and staff very helpful and friendly

Excellent location

Customer review rating 5.0/5

Jo H. Business - 13/03/2021 Confirmed reviews ALL

Stayed overnight during Covid pandemic March 2021 and was extremely pleased with all aspects of accommodation. Hotel was very clean and hygienic. Meals brought to the room were excellent and arrived on time. All staff were polite and efficient - will stay again.

Noisy dirty NOT Covid friendly

Customer review rating 1.0/5

Di F. Business - 28/02/2021 Confirmed reviews ALL

Noisy, Dirty, no one was wearing a mask downstairs, and people chanting like normal. Breakfast “buffet” was really poor

Amazing in all aspects

Customer review rating 5.0/5

Klaus Business - 23/02/2021 Confirmed reviews ALL

Totally enjoyable

Excellent location, service and environment.

Customer review rating 4.5/5

Cathy H. Business - 23/02/2021 Confirmed reviews ALL

The hotel was lovely and everyone very positive and helpful in a difficult time for the industry. We had a nice good value meal brought up to the room and the same for breakfast in the morning. Hope to revisit in a time when we can enjoy Oxford more.

Good stay for work

Customer review rating 5.0/5

Jim J. Business - 14/02/2021 Confirmed reviews ALL

Rooms fine (my bathroom was cold owing to missing vents in the windows) but ok.Hotel forgot to do us breakfast on the first and last days but was a bit breakfasted out anyway.Overall good stay and Bradley was spot on

Dear Jim J., Thank you for your great review ,I will pass on to my team the small parts that let your stay down .I do apologies . Regarding the nice comments I am sure Bradlee will be thrilled . Once again thank you. Kind Regards, Nella Skenda Rooms Division Manager

Good safe visit

Customer review rating 5.0/5

Paula Solo - 17/01/2021 Confirmed reviews ALL

A really lovely hotel. The staff were so helpful and friendly. The hotel felt very safe due to all the precautions in place to keep visitors safe. I needed to stay in Oxford after bringing my daughter back to university and couldnt have picked a better hotel. The room was so spacious and comfortable. The food was delicious and delivered to my room. I will definitely be visiting again after lockdown

Dear Paula Y., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tremendous Service in a great location

Customer review rating 5.0/5

Anthony W. Business - 03/01/2021 Confirmed reviews ALL

The hotel and its staff could not have been more welcoming and I enjoyed my stay at the Eastgate a historic building with a contemporary twist right in the heart of the city of dreaming spires of Oxford. The staff and management could not have been more welcoming, they were professional and efficient yet very friendly, having the time to dedicate to making sure that my stay was exceptional, nothing was too much trouble and they all went that extra mile to assist. Special mention to the amazing Nelly. The room was a compact beauty which was exceptionally clean and very well decorated yet above all it was comfortable. The bed was lovely and I slept very well with no noise from outside. The bathroom was a contemporary delight with excellent walk in powerful shower. The room was complemented by excellent wi fi which made up for the terrible, dated television which only broadcast a few free view channels and not the promised satellite channels. The train station is about a twenty-minute stroll away (or a quick £1.20 bus ride), taxis are available but expensive, the central coach station is a ten minute walk away and local buses stop just outside. Shopping, bars, pubs, restaurants, etc are on the doorstep as are lovely walks around the city and along the River Thames Highly recommended to all.

Dear Mr Tony, Thank you for your fantastic review! It is very much appreciated. I am so glad you did choose our hotel for your Christmas break. It such a pleasure to meet you ! Have a great Year and I hope 2021 will be a great one for you and your family. Kind Regards, Nella Skenda Rooms Division Manager

Lovely Christmas Break

Customer review rating 4.5/5

Mark, N. E. Solo - 28/12/2020 Confirmed reviews ALL

Lovely Christmas break

Dear Mark, Thank you for your fantastic review! We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be such a pleasure if you could share your comments on Trip Advisor to give us some support. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Happy 2021 for you and the family. Kind Regards, Nella Skenda

Nice Staff

Customer review rating 2.0/5

Surj Couples - 27/12/2020 Confirmed reviews ALL

No sleep for duration of 2 night stay!

Dear Surjit T., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Nella Skenda

Excellent customer service

Customer review rating 4.5/5

Robert Families - 27/12/2020 Confirmed reviews ALL

Nella is really good! Room and breakfast were nice. Great location.

Dear Rob, Thank you for your fantastic review! It is very much appreciated. I am so glad you did choose our hotel for your Christmas break. It such a pleasure to meet you all and please pass my regards to everyone ! Have a great New Year and I hope 2021 will be a great one for you and your family. Kind Regards, Nella Skenda Rooms Division Manager

Shambolic

TripAdvisor rating 1.0/5

jhoward388 Business - 24/09/2020 TripAdvisor review

his hotel was a complete disgrace. I had trusted Mercure to provide a safe and relaxing venue for my trip, I couldn’t have got it more wrong. I arrived at 18:30, after a five hour drive, to be told that the restaurant closed at 19:00. Not only that, the car park was unavailable due to construction work - so I was forced to use extortionate on street parking in central Oxford. The key card machine was also broken, so the receptionist had to let us into our rooms using a master key, which did not feel safe at all. What if I had a young child with me and couldn’t get back into my room? It’s a safety nightmare! I was awoken at 06:00 by workmen in the car park, not the ideal wake up call. Breakfast was also a complete failure, having booked ahead for collection (collection only breakfast - no fleshly cooked food at a 4 star?!) it was still half an hour late! Appalling!

Dear jhoward388 Thank you for your review on TripAdvisor. Please accept my apology for the issue experienced during your stay. Following your review can I please ask you to send your booking reference number to h6668@accor.com. I will addressed your feedback with all relevant departments. Please note that this is not the type of service we wish to provide. I hope you give us the opportunity to better serve you in the near future. Kind regards Bradlee Pillay

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in oxfordshire