Mercure Oxford Eastgate Hotel 4 stars

This hotel is in a great central location for a city visit. The nearest parking is about a 10 minute walk. The staff were very welcoming and helpful and we had an upgrade on the room which looked out the side of the hotel and was quiet. The only issue was breakfast is a takeaway style from a limited menu and I felt with the size of the restaurant they could have provided a more normal breakfast arrangement by allocating specific times, other similar size hotels are now doing this.

I found the staff helpful and friendly; checking in was different but I was guided through it. The room was comfortable and well appointed. The bar in the evening was convivial and just what we wanted. The breakfast was adequate and staff assured me that they were always trying to improve on it.

Stayed for 1 night, wish it had been longer! Brilliant staff, went above and beyond to ensure our stay was perfect. Lovely room and although a little limited, the cooked breakfast was delicious.

The staff worked hard under the circumstances which we find ourselves in with COVID-19. The reduced menu available was disappointing as we had every intention of eating in the restaurant on the first night as we arrived late but there was very limited choice. Breakfast was a big let down, yes we appreciate the circumstances we find ourselves in with COVID but that’s no excuse for sub standard food when other outlets are providing good quality full breakfast menus. I would have expected more effort from such a well known chain, there appeared to be very little pride in the food which was served which to be honest was very poor quality and in my opinion was inedible.

I suffer from a lactose intolerance and often find it difficult for hotels to understand and appreciate that this is a health condition not a choice. It has been especially difficult during these covid times to have hotels cater for this. However, the Mercure Eastgate are a fabulous exception to this trend as the staff took this quite seriously, and even took me to see the chef to make my specific food requests. The breakfast I was served was one of the best in a very long time! I am so grateful to the kind and helpful staff who made my stay such a pleasure. I cannot thank them enough! They deserve the highest praise and recognition for their efforts.

Nice very clean rooms, well managed with arrentive helpful staff.

I spent 3 nights at the Eastgate and had a very enjoyable stay. It is ideally located to all Oxford has to offer and a 20 minute walk to the station although a taxi cost £6.00 so very reasonable. The staff were extremely helpful and friendly. Not only was I offered a free welcome drink but was upgraded to a privilege room which was very nice. They have put in place a lot of changes to ensure the safety of staff and guests during this difficult time. I would definitely stay here again and would highly recommend this hotel.

Lovely and helpful staff Not great food Not fully stocked (eg no still water)

Great location and great staff as usual. Thanks for the little upgrade. The room was however not as nice and well equipped as the few previous instances. I did have my free drink voucher but not the usual little present. Thanks for making the hotel feel very safe in this pandemic situation.

While we are still in COVID times, staying in a. Hotel is never quite the same as it used to be, but nonetheless we had a lovely time. Our deal came with afternoon tea and breakfast. Tea was substantial and good quality although not served with a great deal of finesse. Breakfast had to be pre-ordered and picked up to be eaten in your room. Again, although not elegant, there was plenty of food. The room had been recently refurbished and was very smartly decorated with a nice walk-in shower. The hotel was taking all appropriate precautions with hand sanitizer, screens, minimal face to face contact, etc. The location of the hotel is excellent and we had a very good experience.

The staff looked after us very well under difficult circumstances, answering our questions and keeping us informed about changes to the catering arrangements. The room was very comfortable and the lounge and restaurant clean and welcoming.

Well situated close to the centre, approachable and friendly staff. Very nice rooms with little noise from other guests and road traffic. Nice breakfast at a good price although choice was a bit limited, however, understandable given the circumstance.

This was a city break for us. Unfortunately, the noise from building work outside our room window did make sure we got up for breakfast! I was unaware until checkout that there was a 10% service charge in the restaurant. I left cash for our waiter at the time. Although I signed the bill to charge to my room I didn't see this. It's my first experience in an Accor hotel for a service charge to be applied to residents.

Very good central location, with charming staff and high standards of cleanliness. But, for the extremely small room I was allocated and absence of breakfast (unless I paid a surcharge!), this place is overpriced. I also resented the endless stream of 'upselling' emails I was bombarded with - both before and during my stay. But for my laziness, I could have walked to a B&B 10 minutes out of the city centre - and paid half as much for a larger room and breakfast included.

We chose this hotel for a 3 night break for our first visit to Oxford as we have often used Mercure and other Accor group hotels in UK and France as we have always been happy with standards of comfort and service. On the plus side, The Mercure Eastgate Hotel is ideally located within walking distance of all the attractions in Oxford so did not have to use a car.Reception staff were welcoming, the room was quiet and comfortable with a spacious bathroom including an effective rainstorm shower.Excellent choice of cooked breakfasts with many special items, restaurant staff were efficient and friendly,keeping everything replenished. We have stayed in many Mercure hotels in the UK and France and have never had any complaints but on this occasion it does appear that the management have "taken their eyes off the housekeeping ball". On arrival we noticed that the room was stiflingly hot and the thermostat did not allow the temperature to be changed so we reported this to reception who unhelpfully advised us that the engineers had said it was an old system that could not be thermostatically controlled and that there had been many complaints from other guests!!We therefore resorted to keeping the window open although it was 3C outside.Whilst opening the windows, we noticed paint flaking off the window frames which had clearly been happening for some time. We also noticed cobwebs on the bedside lampshade and a thick layer of dust on the shelf under a table in the bedroom-not very reassuring at a time when cleaning should be very thorough.