The staff are always welcoming and it is so convenient for the centre of Oxford. The Keepers Restaurant is super.

Staff were very friendly and the room was good and up to scratch However we paid extra for breakfast and the options were terrible and very limited Between the two of us Only 3 rashers of bacon and 1 hash brown (which was so over cooked was like a brick ) sausages came out as we were leaving , few beans left but looked un appetising I’ve stayed at your Bristol branch before and breakfast was unbelievable so but disappointed with the Oxford one

We spent 2 nights in Oxford with our 2 children in adjoining rooms in the modern annex of the hotel.

With the exception of being able to hear almost every move of the upstairs bedroom the stay would have been perfect. Unfortunately, there is little or no soundproofing from above and we could hear doors closing, people walking across the floor, even curtains closing from the room above. This is the critical part of any stay and we just did not get a good sleep because of the noise. The location, rooms, staff, bar and breakfast were all excellent and represent good value for money. This is one of the better hotels we've stayed in and if it wasn't for the noise, we'd come back as we visit Oxford regulalrly. We stayed in a ground floor room in the 'new block' and I wonder if rooms in the old block / main hotel are better sound insulated? If so, you must insist on one of these as you won't get a wink of sleep in the room we had. Such a shame as everything else was great.

Rooms were lovely, with nice view of college. Perfect location to walk to town within minutes. Very close to the Radcliffe camera, shops and restaurants.

A pleasant visit over Christmas, room was comfortable, only downside was difficulty in car parking which I know is something beyond the hotel's control. Only limited car parking available on site, otherwise a ten minute walk to the nearest (small) car park. Don't drive if you can avoid it ! The hotel is very conveniently located for the town centre and the university's main colleges.

All good, nice room, comfy bed, very pleasant chatty staff. Thank you

Nicely appointed room, but the room was too warm, and it was difficult to change that. But the staff friendliness made up for it.

Premises beautifully decorated to create a holiday feeling. Staff very friendly while professional and accommodating at all times. Room was spacious and clean. Well maintained (wall paint in excellent condition). Bed was very comfortable

A nice stay and very central location. 5 minute walk to shops and restaurants. Room itself was very basic but clean and modern. Our room was right by the stairs so did get woken up a lot by guests stomping down the stairs. Breakfast was also quite basic!

On arrival hotel bedroom windows wide open and air conditioning on full presumably to exorcise any covid germs, which is understandable. However, what is not appropriate is to cancel any heating in the bedroom on the complaint of just 1 guest - according to the hotel receptionist on my complaining. Apparently all the heating in that side of the hotel had been turned off. A minuscule heater was offered which just didn't help during a very cold and misty December day. The faulty cold water tap was only issuing luke warm water not suitable for drinking or cleaning teeth. The hotel offered bottled water. Does anybody actually check these rooms as it should not have been offered to a guest. But, of course, during a busy Christmas season when the rooms are charged at twice the normal rate the management are only too happy to offer sub-standard rooms at double the rate.

We’ve stayed at the Mercure Oxford Eastgate Hotel several times now and always have a fab experience! The staff are friendly and helpful and they recognise us when we arrive.

We managed to park our car in the very small car park, which was a relief to us as we would not have liked to park away from the hotel in a public car park . Our room was nice, but we had to walk up a flight of stairs to get to it as the lift did not go that far.

Checking in easy.. room ready

We had a lovely weekend break. We had a warm welcome and all the staff were friendly and very informative. The rooms are warm and clean, the decor in the residential area of the hotel a little tired but that really would be nit-picking. They provided my wife with a fan as even in the midst of winter she still boils over! It has everything that you would need for a city centre hotel. We went by train which is only a small £5-7 taxi ride. We would definitely re-visit.