Mercure Oxford Eastgate Hotel 4 stars

Customer review rating 4.2/5 3,408 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Oxford Eastgate Hotel
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Hotel extras

  • An Accor ALLSAFE certified hotel

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • Room service
Business services
  • Copy/print service available
Information message

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE
oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :  High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Our accommodation(s)

Classic Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Single room

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

Keepers Kitchen & Bar

Type of cuisine: Other cooking style

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Menu (PDF)

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,408 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,419 reviews

Excellent location, great stay

Customer review rating 4.2/5

Jonathan Families - 11/11/2020 Confirmed reviews ALL

Friendly and efficient.

Dear Jonathan , Thank you so much for such a great review. It was such a pleasure having you here in our hotel. I trust you had a great trip back home. I hope we will have you back soon. Kind Regards, Nella Skenda Rooms Divisions Manager

Well Located

Customer review rating 4.2/5

Tina F. Solo - 04/11/2020 Confirmed reviews ALL

Looked after very well by the Team at the Mecure. Nice room, breakfast fine though dinner options were disappointing.

Dear Anthoula, Thank you so much for such a great review.It was such a pleasure having you here in our hotel.I trust you had a great trip back home. We all miss you here and I hope we will have you back as you promised. Kind Regards, Nella Skenda Rooms Divisions Manager

Fantastic stay from start to finish

Customer review rating 4.2/5

Olivia Couples - 03/11/2020 Confirmed reviews ALL

Fantastic stay in the Mercure Oxford Eastgate hotel over 31st October. Weird times with new measures but our stay felt comforting and we were so well looked after. Check in was smooth, the room was ready by 2pm and we were even upgraded to a privilege room after leaving a note that it was my partners birthday. Little touches like a handwritten card and chocolates when we got into the room made it all more memorable. Staff so welcoming and happy to help. We will stay again when we return to Oxford. Thank you for a lovely stay.

Dear Olivia, Thank you so much for such a great review.It was such a pleasure having you here in our hotel.I trust you had a great trip back home. Kind Regards to you and your parents. Nella Skenda Rooms Divisions Manager

Great location and friendly staff

Customer review rating 4.2/5

Ruth Families - 03/11/2020 Confirmed reviews ALL

We enjoyed our short stay at the hotel. The COVID precautions were followed well and we felt safe. The room was a good size, clean and the shower was great. We had breakfast which was simple but nicely cooked. Our room was hot though plus the windows didn’t open, we needed the air conditioning to keep the temperature down. The staff were really helpful and friendly.

Dear Ruth, Thank you so much for such a great review.It was such a pleasure having you here in our hotel. Regarding the small issues that did let you down, we will take the chance of the lock down to fix them.My apologies indeed.I trust you had a great trip back home. Kind Regards, Nella Skenda Rooms Divisions Manager

Great stay!

Customer review rating 4.2/5

Angie Couples - 03/11/2020 Confirmed reviews ALL

I treated my son and his wife to a night in your hotel for his 40th birthday and they absolutely loved it. He said he and his wife had a wonderful welcome which made his birthday extra special. They said the room was superb, elegant and clean with a lovely view of Oxford’s wonderful architecture. Thank you for making my birthday gift such a treat.

Tired in need of work

Customer review rating 4.2/5

Karen Couples - 28/10/2020 Confirmed reviews ALL

The room was so tiny you had to walk sideways to get past bed and not hit tv on wall to get to the bathroom .. window would not shut and if pulled looked like it would fall off , so was cold and rain came in . Afternoon tea was poor ... and breakfast was awful , at least 4 people around us including myself got the wrong breakfast delivered as the staff had difficulty understanding the order , was no choice just informed full English what eggs you want poached or fried ? Sent beans back 3 times 1st were stone cold , 2nd lot just warm then 3rd lot bought out when finished the breakfast and plates cleared away , I understand that there has to be reduced menu but surely what little there is could be done well

Dear Thomas , It was great to meet you. Thank you so much for taking the time to share your feedback. Please let me start with apologising about all you bad experience here at Mercure. Surely we have let you down and this makes me feel very sad.I am extremely sorry to hear that many aspects of your stay weren't right.We do learn from our mistakes and all your feedback it is much appreciated.I have put a plan together and we are working on becoming better and learning from all the mistakes mentioned. I have passed your comments to all my staff. I do hope you will give us a second chance and we will not let you down in a future visit. Kind Regards, Nella Skenda Rooms Division Manager

Great Location!

Customer review rating 4.2/5

Anonymous Business - 26/10/2020 Confirmed reviews ALL

This hotel is extremely convenient as its location is perfect: right in the middle of town. Service is great and the employees are always helpful and pleasant. They also are very respectful of the safety/hygiene measures during the pandemic.

Dear Tania E., It was great to meet you. Thank you so much for taking the time to share your feedback. It is very much appreciated .I have passed your comments to all my staff. I do hope you see you again soon. Kind Regards, Nella Skenda Rooms Division Manager

Well situated. Good stay.

Customer review rating 4.2/5

Anonymous Couples - 26/10/2020 Confirmed reviews ALL

The young woman on the desk when we arrived could not have been more welcoming and helpful. It was a lovely surprise to have our room upgraded.

Dear Susan, It was great to meet you. Thank you so much for taking the time to share your feedback. It is very much appreciated .I have passed your comments to all my staff. Thank you for your kind words.I do hope you see you again soon. Kind Regards, Nella Skenda Rooms Division Manager

Good stay helpful staff

Customer review rating 4.2/5

Paul Business - 25/10/2020 Confirmed reviews ALL

Spacious rooms excellent service throughout

Dear Paul, It was great to meet you. Thank you so much for taking the time to share your feedback. It is very much appreciated .I have passed your comments to all my staff. I do hope you see you again soon. Kind Regards, Nella Skenda Rooms Division Manager

It was a lovely stay in a superb location as right in the centre of the City

Customer review rating 4.2/5

Judith Couples - 23/10/2020 Confirmed reviews ALL

All the staff were fantastic. The COVID measures were very good and we felt safe over our short break here. The Restaurant was very good and although there was a limited menu because of the current situation we had lovely meals here on the two night we were staying.The breakfast was very good again we felt safe with the measures they had put in. Two minor moans were the TV handset didn't work very well as it wasn't compatible with the actual TV and we could not get channels 3/4/5 - so BBC it was then! Also the bed was not the most comfortable, a bit lumpy and a very thick Duvet with no sheet so it was too warm.

Dear Judith , It was great to meet you. Thank you so much for taking the time to share your feedback. It is very much appreciated .My apologies we did let you down in some areas I have indeed passed all of your comments to the right departments and working on becoming a better. I do hope you see you again soon. Kind Regards, Nella Skenda Rooms Division Manager

What we needed for the stay

Customer review rating 4.2/5

Helen F. Families - 22/10/2020 Confirmed reviews ALL

we had a pleasant stay but there are a few points to note. Staff on reception casually dressed, chatting to each other but not in English. As guests we felt we were intruding and also wondered about a lack of management presence Uncollected room service left outside guests' rooms for many,many hours- not pleasant to continually walk past The hotel had a feel of neglect to it

Dear Helen, Thank you so much for taking the time to share your feedback. I am deeply sorry we did let you down with your stay at Mercure Oxford.I am working in all your comments.I have put a plan together and I will be having a meeting with my team to go though all the aspects that did let you down.I do hope you see you again soon. Once again please do accept my apologies. Kind Regards, Nella Skenda Rooms Division Manager

Perfect for a weekend break

Customer review rating 4.2/5

John Friends - 20/10/2020 Confirmed reviews ALL

Hotel is situated in the middle of Oxford. Staff are incredibly attentive and welcoming with good local knowledge. The room was spotless, air conditioning slightly noisy and could have done with more water pressure in the shower.

Dear John, It was great to meet you. Thank you so much for taking the time to share your feedback. It is very much appreciated .I do hope you see you again soon.The small issues you had we are already dealing with them.I do apreciate a lot your feedback.Kind Regards, Nella Skenda Rooms Division Manager

City is lovely and hotel is ok

Customer review rating 4.2/5

Mark L. Couples - 20/10/2020 Confirmed reviews ALL

The staff our beautiful and accommodating, but the room was tired. It was a spacial occasion and I ask for a room with a view and got a wall. Guests were abusing the non- mask wearing and although this was not the hotels fault they could have been reminded to wear masks in public areas by staff when walking around. The bathrooms looked like they could either be refurbed or a deep clean. I work in the event industry and these are difficult times and this is why I try an support both hotels and restaurants with bookings from myself and guests.

Dear Mark, I would like to thank you for your review.I am extremely sorry that the room did not meet your expectations.I do also apologies regarding the view of the room as I was not aware of it.I will be taking all of your comments about the rooms and try and give a refurbishment to it.I am deeply sorry that in some aspects we did let you down. We are learning from our mistakes and hope to become better for a future visit of yours.I hope that you both had a great time in Oxford in general and happy birthday again. Once again please accept my apologies. Kind Regards, Nella Skenda Rooms Division Manager

Central but disappointing that the car park was so distant.

Customer review rating 4.2/5

Anonymous Families - 19/10/2020 Confirmed reviews ALL

The hotel receptionist was helpful but was disappointed there were no tea making facilities and the coffee machine made cold coffee

Dear Kim , It was great to meet you. Thank you so much for taking the time to share your feedback. I am working in all the comments and passing the to my team.We are working on becoming better on anything that did let you down this time.I do hope you see you again soon. Kind Regards, Nella Skenda Rooms Division Manager

Perfect location

Customer review rating 4.2/5

Pw Couples - 19/10/2020 Confirmed reviews ALL

Great location for a visit to Oxford & particularly where we needed to be. Covid rules easy to follow & not intrusive. Room spotless with great shower. Would definitely stay again

Dear Pauline , Thank you so much for taking the time to share your great feedback.It it indeed very encouraging to know that our hard work it has been noted and that you have had a great time with us. I do hope you see you again soon. Kind Regards, Nella Skenda Rooms Division Manager

well located

Customer review rating 4.2/5

Jb Couples - 18/10/2020 Confirmed reviews ALL

Friendly staff and a very good location

Dear Mr Paul B., Thank you so much for taking the time to share your great feedback. We do love to satisfy every singe customer thought our doors. I do hope you see you again soon. Kind Regards, Nella Skenda Rooms Division Manager

Another very enjoyable stat

Customer review rating 4.2/5

Steve Couples - 15/10/2020 Confirmed reviews ALL

Great room and very friendly and helpful staff at reception and from restaurants when planning room service

Dear Mr Steve, what a fantastic review. Thank you so much it gives us a lot of motivation on becoming better and better!We all here hope to welcome you back very soon.Please stay safe! Kind Regards, Nella Skenda Rooms Division Manager

Good location lovely stay great staff

Customer review rating 4.2/5

Michelle I. Couples - 14/10/2020 Confirmed reviews ALL

We've stayed here many times ,great location, lovely room,great staff doing a great job in these unprecedented times, lovely breakfast

Dear Michelle, What a fantastic review. Thank you so much it gives us a lot of motivation on becoming better and better.We all here hope to welcome you back very soon. Kind Regards, Nella Skenda Rooms Division Manager

10

Customer review rating 4.2/5

Sara L. Couples - 13/10/2020 Confirmed reviews ALL

Room on allocation was dirty and window guard broken, did report and moved rooms. Staff on arrival in the rain, were hesitant to help with bags, both of us got soaked, un like stated on website. No parking. Disappointing stay

Dear Sara, Thank you for your review. Let me first start with saying that I do deeply apologies for your bad experience. I am extremely sorry we have let you down this time.I am taking all your feedback back to my team and we will be working on becoming better and learning from our mistakes. Please accept my deepest apologies. Kind Regards, Nella Skenda Rooms Division Manager

Strange times

Customer review rating 4.2/5

Fiona L. Families - 13/10/2020 Confirmed reviews ALL

Beautiful old hotel. Very comfortable inside. Well located but still quiet. We had made a booking in the adjoining restaurant for our first night stay, weren't advised at booking that the restaurant was closed and food would be served in the bar. Staff were accommodating and friendly but appeared very thin on the ground. Waited over 20 minion a drink to be served. Also wasn't made aware that rooms were not cleaned daily , only on 3rd night stay. Reception staff kindly brought clean towels and extra toiletries when we were made aware of this. The very small number of staff were helpful and friendly. Room was lovely and generally clean but bed headboard was very dusty. Due to reduced cleaning regime, there were 2 used wine glasses set outside a room on our floor which remained there for the 3 days we were staying. Looked careless. Would definitely stay again, especially when the restaurant opens.

Dear Fiona, Thank you for taking the time to write your review.Please let me start with a big apology for letting you down.I have passed on all your comments regrading the restaurant and reception to my teams and we have put a plan together on how to sort all the issues that did let you down,learn from our mistakes and become better. Please once again accept my apologies for not meeting your expectations. Kind Regards, Nella Skenda Rooms Division Manager

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