Mercure Oxford Eastgate Hotel 4 stars

Customer review rating 4.2/5 3,364 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Oxford Eastgate Hotel
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Hotel extras

  • An Accor ALLSAFE certified hotel

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • Room service
Business services
  • Copy/print service available
Information message

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE
oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :  High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Our accommodation(s)

Classic Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Single room

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

Keepers Kitchen & Bar

Type of cuisine: Other cooking style

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Menu (PDF)

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,364 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,384 reviews

Customer review rating 4.2/5

Anonymous Couples - 13/09/2020 Confirmed reviews ALL

In these difficult times the experience was satisfactory although breakfast on the last day was a disaster but we ate in the end.

Dear Mr Mike W., Thank you for taking the time to write your review. I deeply apologies we did let you down on the last day with breakfast. We have got all your comments shared with the team and we are working hard to bring back all the standards. My apologies one more time from myself and my team. Kind Regards, Nella SKneda
Customer review rating 4.2/5

Dagna Couples - 12/09/2020 Confirmed reviews ALL

Good location,very helpful staff,nice place to stay.

Dear Dagna S., Thank you for taking the time to write your review. We have got all your comments shared with the team. Thank you once again for choosing our hotel. We deeply appreciate it. Kind Regards, Nella SKneda

Great Stay

Customer review rating 4.2/5

Astrid A. Couples - 08/09/2020 Confirmed reviews ALL

We stayed at the hotel Mercure over the weekend for 2 nights as we were receiving family. We always walked pass the hotel but never really went it. We had a great time and the staff was very helpful. thank you to the entire team for making our stay enjoyable.

Dear Astrid, Thank you so much for taking the time to write your feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are working hard on pleasing every single customer and I am glad this came across in your visit. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda

Good location

Customer review rating 4.2/5

Jenny G. Families - 04/09/2020 Confirmed reviews ALL

Staff were very good, not happy with breakfast choices, no good English breakfast. The rooms were shabby and needed renovations we had a privilege room but over looked a building site.

Dear Jenny G., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We are working on getting the breakfast the best version of it and regarding the room I have passed on all the comments to the right directions. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nella Skenda Rooms Division Manager

Well Located

Customer review rating 4.2/5

Anonymous Families - 03/09/2020 Confirmed reviews ALL

Good reception team, clean room, excellent location.

Dear Mr Denis , Thank you for taking the time to write such a fantastic review.I so much appreciate it.I will pass it on to the team . I am looking forward to welcoming you back in the near future. Kind Regards, Nella Skenda Rooms Division Manager

Well located with a good room

Customer review rating 4.2/5

Jason Couples - 03/09/2020 Confirmed reviews ALL

This hotel is in a great central location for a city visit. The nearest parking is about a 10 minute walk. The staff were very welcoming and helpful and we had an upgrade on the room which looked out the side of the hotel and was quiet. The only issue was breakfast is a takeaway style from a limited menu and I felt with the size of the restaurant they could have provided a more normal breakfast arrangement by allocating specific times, other similar size hotels are now doing this.

Dear Mr. Jason, Thank you and I do appreciate your comments regarding your stay at the Mercure . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I do promised that we are working on becoming better in our breakfast and I hope you are going to be delighted in a future visit. Thank you again for sharing your experience. I am looking forward to seeing you again. Kind Regards, Nella Skenda Rooms Division Manager

Enjoyed my stay; hotel is convenient to the city centre and provided a warm welcome in difficult times.

Customer review rating 4.2/5

John D. Friends - 03/09/2020 Confirmed reviews ALL

I found the staff helpful and friendly; checking in was different but I was guided through it. The room was comfortable and well appointed. The bar in the evening was convivial and just what we wanted. The breakfast was adequate and staff assured me that they were always trying to improve on it.

Dear Mr. John D., Thank you and I do appreciate your comments regarding your stay at the Mercure . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.As I promised we are working on becoming better in our breakfast and I hope you are going to be delighted in a future visit. Thank you again for sharing your experience. I am looking forward to seeing you again. Kind Regards, Nella Skenda Rooms Division Manager

Fantastic stay.

Customer review rating 4.2/5

Hayley M. Couples - 01/09/2020 Confirmed reviews ALL

Stayed for 1 night, wish it had been longer! Brilliant staff, went above and beyond to ensure our stay was perfect. Lovely room and although a little limited, the cooked breakfast was delicious.

Dear Hayley , I so much appreciate your comments regarding your stay at the Mercure Oxford. It is always a pleasure to receive such a great feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda Rooms Division Manager

Well situated to amenities, staff friendly and attentive on arrival.

Customer review rating 4.2/5

Caroline K. Couples - 31/08/2020 Confirmed reviews ALL

The staff worked hard under the circumstances which we find ourselves in with COVID-19. The reduced menu available was disappointing as we had every intention of eating in the restaurant on the first night as we arrived late but there was very limited choice. Breakfast was a big let down, yes we appreciate the circumstances we find ourselves in with COVID but that’s no excuse for sub standard food when other outlets are providing good quality full breakfast menus. I would have expected more effort from such a well known chain, there appeared to be very little pride in the food which was served which to be honest was very poor quality and in my opinion was inedible.

Dear Caroline , Thank you so much for taking the time to write your review about your recent stay here at Mercure Oxford. I would like to thank you for your kind words regarding our staff. On the other side regarding the areas we have let you down, I have passed everything to the team and we are already working on how to become better and learn from our mistakes.It is very important to get your feedback as a lesson and improve our service. Thank you again for sharing your experience, and we hope your next visit we will be better. Kind Regards, Nella Skenda Rooms Division Manager

Excellent staff

Customer review rating 4.2/5

Karen Business - 30/08/2020 Confirmed reviews ALL

I suffer from a lactose intolerance and often find it difficult for hotels to understand and appreciate that this is a health condition not a choice. It has been especially difficult during these covid times to have hotels cater for this. However, the Mercure Eastgate are a fabulous exception to this trend as the staff took this quite seriously, and even took me to see the chef to make my specific food requests. The breakfast I was served was one of the best in a very long time! I am so grateful to the kind and helpful staff who made my stay such a pleasure. I cannot thank them enough! They deserve the highest praise and recognition for their efforts.

Dear Karen We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. May I please request if you can add your review to TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Bradlee Pillay

Central spot well run

Customer review rating 4.2/5

Edward Families - 29/08/2020 Confirmed reviews ALL

Nice very clean rooms, well managed with arrentive helpful staff.

Dear Edward , We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda

Helpful & Friendly Staff

Customer review rating 4.2/5

Claire S. Solo - 29/08/2020 Confirmed reviews ALL

I spent 3 nights at the Eastgate and had a very enjoyable stay. It is ideally located to all Oxford has to offer and a 20 minute walk to the station although a taxi cost £6.00 so very reasonable. The staff were extremely helpful and friendly. Not only was I offered a free welcome drink but was upgraded to a privilege room which was very nice. They have put in place a lot of changes to ensure the safety of staff and guests during this difficult time. I would definitely stay here again and would highly recommend this hotel.

Dear Claire , We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda

Well located

Customer review rating 4.2/5

Cmv Couples - 29/08/2020 Confirmed reviews ALL

Lovely and helpful staff Not great food Not fully stocked (eg no still water)

Dear Caroline , We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I have picked on the points that we let you down and I will address them to the team.My apologies about that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda

Usual confortable overnight stay

Customer review rating 4.2/5

Sandra D. Solo - 27/08/2020 Confirmed reviews ALL

Great location and great staff as usual. Thanks for the little upgrade. The room was however not as nice and well equipped as the few previous instances. I did have my free drink voucher but not the usual little present. Thanks for making the hotel feel very safe in this pandemic situation.

Dear Sandra , What a great review. We are extremely grateful. We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda

Very Positive Experience

Customer review rating 4.2/5

Philip G. Couples - 26/08/2020 Confirmed reviews ALL

While we are still in COVID times, staying in a. Hotel is never quite the same as it used to be, but nonetheless we had a lovely time. Our deal came with afternoon tea and breakfast. Tea was substantial and good quality although not served with a great deal of finesse. Breakfast had to be pre-ordered and picked up to be eaten in your room. Again, although not elegant, there was plenty of food. The room had been recently refurbished and was very smartly decorated with a nice walk-in shower. The hotel was taking all appropriate precautions with hand sanitizer, screens, minimal face to face contact, etc. The location of the hotel is excellent and we had a very good experience.

Dear Philip G., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda

Excellent staff.

Customer review rating 4.2/5

John P. Families - 25/08/2020 Confirmed reviews ALL

The staff looked after us very well under difficult circumstances, answering our questions and keeping us informed about changes to the catering arrangements. The room was very comfortable and the lounge and restaurant clean and welcoming.

Dear John, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda

Pleasant stay.

TripAdvisor rating 3.5/5

barrettstephanie132 23/08/2020 TripAdvisor review

Well situated close to the centre, approachable and friendly staff. Very nice rooms with little noise from other guests and road traffic. Nice breakfast at a good price although choice was a bit limited, however, understandable given the circumstance.

Dear barrettstephanie132 Thank you for your review on TripAdvisor. I am glad to hear that you have had a pleasant stay with us here at the Mercure Oxford Eastgate. I will share your kind comments with all team members and we hope to see you again in the near future. Kind regards Bradlee Pillay

Well located

Customer review rating 4.2/5

Brian B. Couples - 21/03/2020 Confirmed reviews ALL

This was a city break for us. Unfortunately, the noise from building work outside our room window did make sure we got up for breakfast! I was unaware until checkout that there was a 10% service charge in the restaurant. I left cash for our waiter at the time. Although I signed the bill to charge to my room I didn't see this. It's my first experience in an Accor hotel for a service charge to be applied to residents.

Dear Brian B., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. My apologies you have had such an experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda Rooms Division Manager

Well located, very clean, tiny room, overpriced.

Customer review rating 4.2/5

C S. L. Solo - 20/03/2020 Confirmed reviews ALL

Very good central location, with charming staff and high standards of cleanliness. But, for the extremely small room I was allocated and absence of breakfast (unless I paid a surcharge!), this place is overpriced. I also resented the endless stream of 'upselling' emails I was bombarded with - both before and during my stay. But for my laziness, I could have walked to a B&B 10 minutes out of the city centre - and paid half as much for a larger room and breakfast included.

Dear Graeme L., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Nella Skenda Rooms Division Manager

Convenient location,Comfortable room

Customer review rating 4.2/5

Jerry Couples - 17/03/2020 Confirmed reviews ALL

We chose this hotel for a 3 night break for our first visit to Oxford as we have often used Mercure and other Accor group hotels in UK and France as we have always been happy with standards of comfort and service. On the plus side, The Mercure Eastgate Hotel is ideally located within walking distance of all the attractions in Oxford so did not have to use a car.Reception staff were welcoming, the room was quiet and comfortable with a spacious bathroom including an effective rainstorm shower.Excellent choice of cooked breakfasts with many special items, restaurant staff were efficient and friendly,keeping everything replenished. We have stayed in many Mercure hotels in the UK and France and have never had any complaints but on this occasion it does appear that the management have "taken their eyes off the housekeeping ball". On arrival we noticed that the room was stiflingly hot and the thermostat did not allow the temperature to be changed so we reported this to reception who unhelpfully advised us that the engineers had said it was an old system that could not be thermostatically controlled and that there had been many complaints from other guests!!We therefore resorted to keeping the window open although it was 3C outside.Whilst opening the windows, we noticed paint flaking off the window frames which had clearly been happening for some time. We also noticed cobwebs on the bedside lampshade and a thick layer of dust on the shelf under a table in the bedroom-not very reassuring at a time when cleaning should be very thorough.

Dear Jerry F., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive our customers feedback as this is the only way for us to become a better hotel.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Your comments are very much appreciated and will for sure teach us a lesson on how she should be paying attention to details. I am deeply sorry you had such an experience .Please do contact me on my personal email address on h6… I will be happy to discuss everything in details. Thank you again for sharing your feedback and we hope your next visit will be something to remember. Kind Regards, Nella Skenda Rooms Division Manager

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